247 Lifeline

Clinical Leadership and Service Delivery: Lead and coordinate the daily clinical operations of your department, ensuring appropriate skill mix, safe staffing levels, and effective patient care. Supervise and support nursing staff, allocating duties based on patient need, competency, and development goals. Actively manage rotas, annual leave, and study leave to maintain service continuity. Work alongside the DOCS/CSM to support strategic service development, ensuring efficient delivery of care and positive patient outcomes. 2. Quality, Safety and Governance: Ensure compliance with all relevant legislation, professional standards, and regulatory requirements (e.g., CQC, HIS, HIW). Maintain professional standards in accordance with the NMC Code and clinical best practice guidelines. Undertake and support departmental risk assessments, clinical audits, and the risk self-assessment cycle. Investigate incidents and lead on Root Cause Analysis (RCA) where required, taking remedial actions and ensuring learning is shared. Ensure full compliance with infection prevention, safeguarding, health and safety, manual handling, and information governance policies. 3. Staff Development and Clinical Supervision: Provide visible leadership, support, and clinical supervision for all nursing staff. Mentor junior nurses and students, and contribute to the induction, training, and professional development of staff. Ensure completion of mandatory training and role-specific competencies for yourself and your team. Participate in hospital on-call and resuscitation team rotas as required. 4. Business Management and Resource Planning: Work with leadership to manage departmental budgets, ensuring cost-effective staffing and use of resources. Oversee the deployment of agency and bank staff, ensuring clinical safety and financial control. Contribute to business planning, workforce planning, and departmental strategy to support sustainability and growth. Manage and maintain professional relationships with third-party providers where relevant. 5. Patient Experience and Customer Service: Act as a patient advocate, supporting patient-centred care and addressing concerns or complaints swiftly and effectively. Instil a culture of customer service throughout the department, using patient feedback and complaint data to drive improvement. Maintain positive communication with GPs, consultants, patients, and their families to support a seamless care journey. 6. Team Engagement and Hospital-Wide Collaboration: Foster high levels of staff engagement by providing clear direction, performance feedback, and opportunities for progression. Build and maintain effective working relationships with consultants, clinical teams, and other departments. Collaborate with hospital leadership to deliver key clinical, operational, and commercial initiatives. Deputise for the DOCS/CSM in their absence and represent the department at relevant meetings and forums.