BRIGSTOWE

Are you organised, friendly, and looking to make a real difference in your community? We are a well established and successful local charity supporting vulnerable people, and we've just celebrated our 30th anniversary. As we continue to grow, we're looking for a Volunteer Administrator to support our work at this exciting moment in our development. You will be joining an incredibly supportive team of staff, volunteers and trustees, many of whom have been here for more than 10 years, working towards our shared mission to enhance the quality of life for our beneficiaries. Your role Brigstowe is seeking a Volunteer Administrator to support our reception and office administration on Tuesdays and Thursdays. Hours: flexible, ranging from one half-day to two full days per week, to be worked on Tuesdays and/or Thursdays The role will include: Front-of-house reception duties, which involves welcoming our clients and showing them to meetings with staff (we work with vulnerable people who are sometimes destitute or in crisis, but you will be supported with this) Answering phone calls and transferring calls to colleagues, and sometimes taking difficult calls or new client referrals Making phone calls to clients to gather their feedback on our services General office administration, including data entry and record keeping Admin for our peer support group - calling members of the group, recording attendance and client feedback, and helping to organise events throughout the year You will be supervised and supported by Brigstowe's full-time Executive Assistant. Full induction will be provided, along with ongoing training opportunities. In return, we require a minimum commitment of six months. About us For 30 years, Brigstowe has been a lifeline for people living with HIV, especially those facing barriers: refugees, asylum seekers, LGBTQ+ communities, as well as people with no safe place to disclose. We've mentored hundreds, advised thousands, and supported hundreds more who have struggled with life, and we've trained hundreds of public-facing professionals. We support anyone living with or affected by HIV in Bristol and the surrounding areas through a comprehensive and holistic range of services, including advice and support, peer support groups and peer mentoring. We also provide sexual health promotion and outreach services. We pride ourselves on treating our clients with respect and dignity, with the highest regard for confidentiality. We work hard to ensure that our award-winning services are accessible, person-centred, non-judgmental, professional and of a high quality. About you You are an enthusiastic team player who enjoys keeping things running smoothly behind the scenes so that the support staff can focus on their clients. You enjoy supporting people from all backgrounds, and you will be using your skills to directly support vulnerable people in the community. The role would suit someone with some administrative experience who is comfortable with IT and Microsoft Office programmes (mainly Excel and Word). You will be working in the office alongside our committed and supportive staff team, gaining experience in a rewarding charity setting. Hours: flexible, ranging from one half-day to two full days per week, to be worked on Tuesdays and/or Thursdays Commitment: We ask for a minimum commitment of six months Closing date: Midday on Tuesday 5th May 2026 Interview date: Monday 11th May 2026 at The Old Co-op, Ground Floor, 40-42 Chelsea Road, Bristol, BS5 6AF Start date: ASAP To apply for this role, please visit our website, complete our Volunteer Application Form and Equal Opportunities Form and send them to . If you would like more information on this role, or if you would like to have a discussion with us about anything else, please don't hesitate to get in touch with Lou Young, Executive Assistant, or Gary Regis, Office and Finance Manager, on or via email at . Brigstowe is committed to reducing inequity, valuing diversity and enabling inclusion. We welcome applicants with the appropriate skills from any background or identity, or those identifying as having a disability. We seek a diverse workforce which is representative of the clients we serve, and we strongly encourage applications from people of African or Caribbean heritage, as they are currently underrepresented amongst our staff and volunteers. We also encourage applications from people living with HIV or other long-term health conditions. Please note that there is no need for you to disclose any of these details in your application unless you would like to do so.