Peabody

Fixed term contract until end of February 2026 Your typical day could start with a welcome visit to new tenants who ve just moved in, before you go to a Residents Association meeting to hear residents concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help. As a Neighbourhood Manager, you ll work in your designated neighbourhood with a requirement to work from the Brent office. You ll be the face of Peabody and no one day is the same. You ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody s service to them and ensuring we take full account of their needs. Your role covers all aspects of housing management everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. You re a people person who likes to get things done. You ll enjoy working collaboratively with other teams and you re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you re creative in your problem solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you. This is a fixed term contract, covering maternity leave, until end of February 2026. To be successful in this role, you re: experienced within a customer facing role, preferably within housing management and ideally within the social housing sector knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding resilient with a positive, flexible, compassionate and can-do approach organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively be prepared to undertake a level 3 qualification in Housing Management if not already held. This role will require a basic DBS check. Here are just a few of the benefits of working at Peabody: Flexible and hybrid working 30 days' annual leave, plus bank holidays Up to 10% pension contribution, matched 1:1 Two additional paid volunteering days each year Flexible benefits scheme, including options for healthcare, dental care, and more Closing date: 15th July 2025 at midnight. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

Landscape Services Manager £53,000 - £59,000 pa + benefits London and the South East (flexile with regional travel) Do you have the vision and expertise to lead high-quality landscape and tree services across a large and diverse housing portfolio? If you're passionate about green space management and want to help shape vibrant, sustainable communities, Peabody has an exciting opportunity for you! As our Landscape Services Manager , you'll take the lead in delivering and shaping Peabody's landscape services strategy-ensuring our outdoor spaces are well-maintained, biodiverse, safe, and welcoming for all our residents. You'll support and lead regional Landscape Officers and Estate Services teams, oversee complex contracts and ensure value for money across all services from grounds maintenance to invasive species control. This is a senior role where you'll work closely with both internal teams and external partners to improve standards, drive innovation, and respond effectively to the evolving needs of our estates. In this role, you will: • Provide expert guidance and oversight on landscaping contracts and performance monitoring across all Peabody regions. • Lead the delivery of our tree management programme, ensuring inspections, maintenance and risk assessments are completed on time. • Develop and implement a strategic approach to managing back garden trees and green/brown roof maintenance. • Act as the senior contact for resolving complex landscaping queries and escalations. • Drive environmental compliance and support biodiversity initiatives, including the management of invasive plant species. • Lead the procurement and re-tendering of landscape contracts, ensuring strong specifications and competitive value. • Use resident feedback, KPIs and compliance data to inform improvements in service quality and delivery. • Promote innovation, smarter working and cost-effective service enhancements. • Manage budgets effectively, ensuring financial targets are met and resources are optimally used. To succeed in this role, you will have: • A minimum Level 4 qualification in horticulture, arboriculture or a related field-or a willingness to work toward this. • Extensive experience in landscape and grounds management, ideally within a housing or community context. • A strong track record in contract and budget management. • In-depth knowledge of landscape and tree legislation, seasonal planning, and risk management. • The ability to lead both directly and through influence-bringing people together to deliver excellent services. • Strong communication and reporting skills, with experience producing high-quality data-led reports. • A full UK driving licence. Here are just a few of the benefits of working at Peabody: • 30 days' annual holiday, plus bank holidays • Two additional paid volunteering days each year • Flexible benefits scheme, including family friendly benefits and access to a discount portal • 4 x salary life assurance • Up to 10% pension contribution Closing date: 8th July 2025 at midnight. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licensed UK employer.

Landscape Services Manager £53,000 - £59,000 pa + benefits London and the South East (flexile with regional travel) Do you have the vision and expertise to lead high-quality landscape and tree services across a large and diverse housing portfolio? If you re passionate about green space management and want to help shape vibrant, sustainable communities, Peabody has an exciting opportunity for you! As our Landscape Services Manager , you ll take the lead in delivering and shaping Peabody s landscape services strategy ensuring our outdoor spaces are well-maintained, biodiverse, safe, and welcoming for all our residents. You ll support and lead regional Landscape Officers and Estate Services teams, oversee complex contracts and ensure value for money across all services from grounds maintenance to invasive species control. This is a senior role where you ll work closely with both internal teams and external partners to improve standards, drive innovation, and respond effectively to the evolving needs of our estates. In this role, you will: • Provide expert guidance and oversight on landscaping contracts and performance monitoring across all Peabody regions. • Lead the delivery of our tree management programme, ensuring inspections, maintenance and risk assessments are completed on time. • Develop and implement a strategic approach to managing back garden trees and green/brown roof maintenance. • Act as the senior contact for resolving complex landscaping queries and escalations. • Drive environmental compliance and support biodiversity initiatives, including the management of invasive plant species. • Lead the procurement and re-tendering of landscape contracts, ensuring strong specifications and competitive value. • Use resident feedback, KPIs and compliance data to inform improvements in service quality and delivery. • Promote innovation, smarter working and cost-effective service enhancements. • Manage budgets effectively, ensuring financial targets are met and resources are optimally used. To succeed in this role, you will have: • A minimum Level 4 qualification in horticulture, arboriculture or a related field or a willingness to work toward this. • Extensive experience in landscape and grounds management, ideally within a housing or community context. • A strong track record in contract and budget management. • In-depth knowledge of landscape and tree legislation, seasonal planning, and risk management. • The ability to lead both directly and through influence bringing people together to deliver excellent services. • Strong communication and reporting skills, with experience producing high-quality data-led reports. • A full UK driving licence. Here are just a few of the benefits of working at Peabody: • 30 days annual holiday, plus bank holidays • Two additional paid volunteering days each year • Flexible benefits scheme, including family friendly benefits and access to a discount portal • 4 x salary life assurance • Up to 10% pension contribution Closing date: 8th July 2025 at midnight. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licensed UK employer. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES

Housing Support Worker £24,326 a year plus sleep in allowance Colchester CO3 9HF The vacancy Housing Support Worker Make a Real Difference in People's Lives Are you compassionate, committed, and equipped with essential life skills? If so, this could be the role for you. Use your experience and empathy to support people facing homelessness, substance misuse, involvement with the criminal justice system, or mental ill health. At our specialist homelessness service, we aim to help individuals break the cycle of homelessness by providing not just a roof over their heads, but the emotional and practical support needed for them to regain control of their lives. We believe in being kind , doing the right thing , and celebrating diversity -values that are at the heart of everything we do. As a Housing Support Worker , your kind and caring nature will be crucial. You'll work one-on-one with our residents each week, helping them set and achieve their personal goals. Your excellent communication skills will allow you to build strong, professional relationships with vulnerable adults, and your love of new ideas will mean you're always ready to explore creative ways to enhance their support. This role involves working as part of a dedicated team that pulls together to provide round-the-clock support, 7 days a week. This role does require sleep ins each week (no more than two per week). What We're Looking For: A deep understanding of the housing support needs of vulnerable adults, particularly those with mental health issues. A flexible, outcome-focused, and compassionate approach to support, in line with our commitment to doing the right thing for every individual. A strong sense of empathy and enthusiasm to work with a complex and diverse client group. Excellent literacy, listening, and verbal communication skills. Confidence using Microsoft Office (Word, Excel, and email) to document support plans and communication. Effective IT skills and the ability to use technology effectively to manage support plans, communication, and reporting. A passion for keeping promises , delivering support as agreed, and following through with commitment. If you're looking for a role where you can truly make a positive impact, this is it. Join us in supporting our residents on their journey toward independent living and a brighter future. At Peabody, our purpose is to help people flourish. Here just a few of the benefits for you working with us: 25 days' annual holiday plus bank holidays Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal. 4 x Life Assurance Sleep in allowance Professional development by access to "paid for" apprenticeship programs and qualifications Two additional paid volunteering days each year? Family friendly policies Up to 10% pension contribution matched 1:1 This role will require an Enhanced DBS check. You'll need to be able to work shifts, early, late, including some weekends and bank holidays, plus sleep ins. On average there are two sleep ins per week where you would receive a sleep in allowance on top of your normal salary. Contract type Permanent Weekly hours 37.5 hours, plus sleep ins (1-2 per week) Ready to apply? If you're ready to make an impact, we'd love to hear from you. Click 'Apply Now' to submit your CV along with a brief statement about why you're the perfect fit for this role. Don't forget, your personal statement on the application form is your chance to stand out! Use it to showcase your skills, experience, and passion, and tell us why you're the ideal candidate for this position. Apply today and be part of something extraordinary. Closing date: 28 February 2025 First interviews will be conducted via Teams on March 10th and 11th. If shortlisted, you will be required to complete online assessments before your interview. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Apprentice Customer Service Advisor £12.21 per hour (National Living Wage) 15 Month apprenticeship Basildon, Essex The vacancy Apprentice Customer Service Advisor - Contact Centre (5 opportunities available) Contract type Apprentice Location: Pitsea Contact Centre Salary: Competitive Apprenticeship Wage Course Duration: 15 monthsWeekly hours Monday to Friday 8am to 6pm (35 hours per week) Are you looking for an opportunity to kickstart your career in customer service? Do you want to learn, grow, and make a real difference to people's lives while gaining a nationally recognized qualification? If so, our Apprentice Customer Service Advisor role could be the perfect opportunity for you! About the Role As an Apprentice Customer Service Advisor , you'll be the first point of contact for our residents, helping them with their inquiries, repairs, and housing-related questions. You'll develop essential skills in customer service, communication, and problem-solving while working towards a Level 3 Customer Service qualification. Throughout your apprenticeship, you'll receive full training and support from our experienced team, ensuring you have the knowledge and confidence to thrive in a busy, fast-paced contact centre environment. What You'll Be Doing Answering resident queries via phone, email, and web chat Logging and tracking repair requests accurately in our system Providing clear and helpful advice to residents, ensuring a positive customer experience Working closely with colleagues to resolve issues efficiently Keeping records up to date and maintaining accurate information What We're Looking For A friendly, approachable, and customer-focused attitude A willingness to learn and develop new skills Good communication and problem-solving abilities Basic IT skills and confidence using computer systems The ability to work as part of a team and independently What We Offer A permanent role with a clear progression pathway, plus salary increase (see above) A Level 3 Customer Service qualification fully funded through the Apprenticeship Levy Support from our Learning & Development team and a dedicated mentor Hands-on experience in a professional customer service environment Hybrid working options (once training is completed) Up to 30 days' annual holiday plus bank holidays Two additional paid volunteering days each year? Flexible benefits scheme, including family friendly benefits and access to a discount portal? 4 x salary life assurance Up to 10% pension contribution Upon successful completion of the apprenticeship qualification, your salary will increase to the standard rate for this role, which is currently £25,800 per annum. Please note that this rate may be subject to an increase by the time you complete your apprenticeship. Are You Eligible? Read This First! Before applying, check if you meet the apprenticeship funding requirements: You've lived in the UK, EEA, Switzerland, or Gibralta r for the last 3 years (you'll need to show proof). You don't already have a qualification at the same level or higher in this subject. You'll be 18 or older when the apprenticeship starts. If that sounds like you, this could be the perfect opportunity to start your career with full support and training! Ready to Apply? If you're passionate about delivering great customer service and want to build a rewarding career in social housing, we'd love to hear from you! Click ' Apply Now ' and take your first step towards an exciting future! We encourage you to read our helpful information about the candidate journey and experience . In this pack, you'll hear from a current apprentice about their experience so far, gain insights into a typical day in the role , and learn what to expect at each stage of the process. This will help you feel confident and prepared as you take the next step in your apprenticeship journey! What Happens Next? Closing date: 23 February 2025 If you meet the eligibility criteria, you'll be invited to a virtual interview between 14 February and 28 February. Successful candidates will then be invited to our Assessment Day on 6 March at our Contact Centre in Pitsea. This is a great opportunity to experience the role first hand and show us your skills! We would love for our Apprentices to join us at the beginning of April , ensuring a smooth start to their journey with us. This will give you time to complete your onboarding, setting you up for success in your new role! This is an exciting opportunity to kickstart your career in our Contact Centre and make a real difference for our residents!

Here at Peabody, we have an opportunity for an Carpenter / Wet Trade Multi Trade Op on a full time, permanent basis at our at our Old Oak in West London . In return you will receive a competitive salary of £35,105 per annum. About the Carpenter / Wet Trade Multi Trade Op role: As an Carpenter / Wet Trade Multi Trade Op you will assist with the Maintenance Operations in the smooth delivery of a qual click apply for full job details

Here at Peabody , we have an opportunity for a Director of Data on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of circa £130,000 per annum . About the Director of Data role: As a Director of Data you will develop and deliver the Group Data Strategy that will protect our Information Assets, enabling data driven and insight le click apply for full job details

Here at Peabody , we have an opportunity for an Environment Caretaker - Nags Head Estate on a Permanent basis at our Nags Head Estate in Nags Head Estate - Horatio House. What we're looking for in our Environment Caretaker - Nags Head Estate: Experience in caretaking services (Essential) Knowledge of Health and Safety (Essential) Experience in customer service (Essential) Knowledge of IT systems (Essential) Full UK Driving Licence (Desirable) What you can expect to be doing as our Environment Caretaker - Nags Head Estate: Cleans communal internal and external areas in line with agreed schedule, targets and priorities. Includes nurseries, TA Halls, community centres etc. (to certain estates) Removes refuse bags and household items from hopper head areas, outside refuse chambers and other communal areas. Cleans overspill from refuse collection Clears blocked rubbish chutes Cleans internal & external glass (where accessible) Removes graffiti Where necessary, makes safe broken windows/doors etc, pending repair by Maintenance staff Clears gutters, drain covers, hopper heads Where appropriate, unblocks drains, including kitchen drains (external to properties) Reports any estate defects, fly-tipping or anti-social behaviour to the appropriate authorities Checks communal lighting/timers and reports blown bulbs as necessary, (including office light bulbs) and emergency testing done monthly Playareas inspected and recorded weekly Where Fire Brigade keys are not fitted, assist contractors etc. with access to intake cupboards Ensures stores and equipment are secure and accounted for. i f you feel have the skills and experience to become our Environment Caretaker - Nags Head Estate, please click 'apply' now ! At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply. Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

Peabody has an exciting opportunity for a Property Accounts Team Administrator on a full time, permanent basis based in South East London. In return you will receive a competitive salary of up to £26,800 per annum. About the Property Accounts Team Administrator role: This is a key role in a busy and demanding area of the business, requiring excellent communication skills, both written and verbal, with strong organisational and time management skills. As our Property Accounts Team Administrator , you will ensure the delivery of excellent customer service in relation to service charges and communication on service charges. You will provide support to the team and our customers, ensuring that CRM queries and complaints are assigned, monitored and actioned accordingly and in a timely manner, administrative duties are carried out, and assist in ensuring the departmental objectives are met. What we're looking for in our Property Accounts Team Administrator: The ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills Proven time management and prioritisation skills Proven experience and ability to deliver excellent customer care and valuing diversity Proven attention to detail and ability to work on a variety of tasks simultaneously The ability to work under pressure and meet deadlines and targets To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization Experience working within a Housing/Customer service environment Confident user of IT software and systems that support the Property Accounts Team functions in the business What you can expect to be doing as our Property Accounts Team Administrator: Assisting in the resolution where possible of queries and complaints from customers, ensuring that successful outcomes are achieved for both Peabody and the customer Logging of CRM queries upon request and allocation of queries to officers on a daily basis from the CRM team queue Supporting the Property Accounts Team in day to day activities, collation of information for FTT cases as required, assisting on mail merges and block wide communications. Monitoring and reporting on team performance on CRM queries on a day to day basis, providing daily updates on progression, collating common trends within queries, issuing acknowledgments to customers Monitoring of the PAT inbox and actioning and allocating customers' correspondence accordingly General and ad-hoc administrative duties in the line with the role and provision of support to all Property Accounts Team members If you feel have the skills and experience to become our Property Accounts Team Administrator, please click 'apply' now ! At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply. Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

Peabody have an exciting new opportunity for an Area Manager - Specialist Housing to join the team providing specialist housing management services to people living in care and supported housing properties. In return you will receive a competitive salary of £46,000 per annum . About the Area Manager - Specialist Housing role: As an Area Manager - Specialist Housing London you and your team will be click apply for full job details

Peabody has an exciting opportunity for a Finance Analyst on a full-time permanent basis based in South East London. In return you will receive a competitive salary of up to £25,000 per annum. About the Finance Analyst role: As a Finance Analyst you will analyse a variety of data sources to produce weekly, monthly and ad-hoc accounting journals, ensuring each journal is accurate, complete and complian click apply for full job details

Here at Peabody , we have an opportunity for a Duty Operations Assistant on a 12 month fixed term contract/secondment basis.In return you will receive a competitive salary of £27,500 pro rata per annum. You will be required to work for 25 hours per week between our Pembury, Hugh Cubbitt and Clapham offices click apply for full job details

Here at Peabody, we have an opportunity for a Caretaker , working 37.5 hours p/week in Basildon. Flexibility is essential. The successful candidate will be working within temporary accommodation services, managing void works, health and safety and general maintenance. In return you will receive a competitive salary of £19,305 per annum click apply for full job details