ActIn time Ltd

Job Title: Sales Office Administrator Salary: £25,000 - £30,000 per annum Base location: Hertford Working arrangement : Full time - 5 days a week (Monday to Friday) onsite. Free parking is available or alternatively, the office is a 10-minute walk from either Hertford North or Hertford East train stations. About Us We are a well-established company with over 40 years of experience in the Workforce Management Solutions industry. We provide our clients with state-of-the-art systems to support Attendance & Absence Management, HR, Payroll, Fire Roll Call, Access Control, and more. Due to continued growth and increasing demand for our solutions, we are expanding our team at our Head Office. You will be joining a team with a strong work ethic, within a professional yet friendly and supportive office environment. The Role We are looking for an organised and proactive Administrator to provide high-quality administrative and customer support across the business which can also include regular Customer Care Calls with our clients. This role is ideal for someone who can manage multiple tasks, communicate effectively, and maintain a high level of accuracy in a fast-paced environment. Key Responsibilities Provide excellent administrative support across the business Communicate effectively with customers and colleagues via phone, email, and correspondence Conduct regular customer care calls with clients to maintain strong relationships, ensure satisfaction, and promptly address any queries or issues Maintain and update internal systems, including CRM and accounts systems Process orders from start to finish, ensuring accuracy and timely completion Prepare and manage customer contracts, service agreements, and documentation Handle invoice queries and investigate credit requests Liaise with internal teams, including Projects and Engineering, to coordinate jobs and provide support Book and schedule deliveries and collections Manage the repair and return process for faulty equipment and loan items Maintain accurate client records and documentation Participate in internal meetings and support continuous improvement of processes Carry out general day-to-day administrative duties Skills & Experience Previous experience in an administrative role (essential) Strong organisational skills with the ability to prioritise and multi-task Excellent attention to detail and accuracy Strong verbal and written communication skills A proactive, "can-do" attitude Ability to work independently and as part of a team Good IT skills, including Microsoft 365 (Sage or similar systems desirable) A good standard of education, including GCSEs in English and Maths (or equivalent) What We're Looking For A self-motivated and reliable individual with a strong work ethic Someone who takes pride in delivering high-quality work A team player who contributes positively to the workplace An individual who thrives in a busy and evolving environment Benefits: Company events Company pension Job Types: Full-time, Permanent Pay: £27,000.00-£30,000.00 per year Benefits: Company events Company pension Experience: Administration: 1 year (preferred) Sales administration: 1 year (preferred) Work Location: In person