Creativetech Entertainment Ltd

Branch Supervisor - Soft Play Centre & Cafe Job Overview We are seeking a highly motivated and experienced Branch Manager to oversee the daily operations of our Funlord soft play and family entertainment centre. The ideal candidate will demonstrate strong leadership skills, a customer-focused mindset, and the ability to efficiently manage and optimise operational processes in a fast-paced environment. This is an exciting opportunity to lead a dynamic team, enhance customer experience, and drive operational excellence. Key Responsibilities • Lead, manage, and motivate the branch team to deliver outstanding customer service. • Prepare staff rotas and manage daily workforce scheduling. • Oversee recruitment processes including interviewing, onboarding, and training new staff. • Manage daily operations including admissions, safety, soft play areas, and birthday parties. • Handle customer enquiries and resolve complaints professionally. • Coordinate birthday party bookings and ensure smooth execution (rooms, staff, timing, supplies). • Monitor stock levels and prepare daily/weekly order lists. • Ensure the venue is clean, safe, and compliant with health & safety regulations. • Prepare reports on sales, expenses, customer feedback, and KPIs. • Liaise with head office regarding marketing, staffing, and operational planning. • Monitor team performance and support training and development. • Maintain a positive and professional working environment aligned with Funlord values. • Support CRM systems for customer tracking, memberships, and repeat visits. • Collaborate with marketing/social media teams when required. Requirements • Ability to speak Turkish (preferred / advantageous) • Proven experience in a managerial or supervisory role within hospitality, leisure, retail, café, or service industries. • Strong leadership and team management skills. • Experience with staff rota planning and workforce management. • Excellent customer service and problem-solving skills. • Strong organisational and multitasking abilities in a busy environment. • Excellent communication skills (both verbal and written). • Ability to analyse performance data and support decision-making. • Positive, proactive, and solution-oriented mindset. • Experience with CRM or booking systems (training can be provided). • Basic knowledge of food hygiene and health & safety standards. • Relevant qualifications in business, hospitality, or related fields are a plus. Preferred / Advantageous • Experience in soft play centres, entertainment venues, or children's activity environments. • First Aid or Food Safety certification. • Experience in café or food & beverage operations. • Experience working in coffee chains (e.g. Starbucks, Costa, etc.). • Barista skills or knowledge of coffee preparation. What We Offer • A fun, dynamic, and positive working environment. • Career growth opportunities within a growing brand. • Training and development support.