We are working with a rapidly growing property management firm to find a motivated and knowledgeable Fire Safety Advisor. Key Information The Role: Fire Safety Advisor Location: Home based with travel to the South East Region Working Hours: 37.5 hours per week Reports to: Head of Fire Safety Job Summary Working within an ever-growing property management company the role requires a motivated and knowledgeable individual to carry out Health, Safety and Fire Safety advice and risk assessments across our customer portfolio sites. The individual will also be required to carry out Fire Door inspections within the required buildings to meet Building Safety Regulations. The successful applicant needs to be a good team worker but also have the ability to work safely independently. You will report to the organisations Fire Safety Manager. Responsibilities & Duties The position requires travel nationally, but planning will allow the team to concentrate travel to specific areas, the successful candidate will be supported by an experienced team within the organisation and will be provided with additional training, where required, to improve the candidate's knowledge and experience. Some of the main responsibilities of the successful candidate will be: Undertake regular site Fire Risk Assessment and Health and Safety Assessment. Carry out Fire Door Inspections to buildings that are over 11 meters in height within our customer portfolio. Ensure buildings conform to the latest Fire Related building regulations and technical standards. Provide health and safety advice to associates within the organisation to assist their health, safety and wellbeing. Working with various organisational departments plan required remediation works on assessed sites to ensure any work is completed to the required standard by competent contractors. Provide a practical and methodical approach to solving problems linked to Health, Safety and Fire Safety of sites. Provide advice in connection with applications for Building Regulations Approval on Fire Related matters. Qualifications & Skills NEBOSH General Certificate or NVQ equivalent. Recognised Fire Risk Assessment qualification at level 4 or above Fire Door Inspection Qualification IOSH Technical Member or working towards IFE/IFSM Member is required NFRAR membership required Passive Fire Protection Qualification (Desirable) Fire Engineering qualification (beneficial) Previous experience in a Health and Safety Advisory Role (beneficial) Previous experience in a Fire Safety Role (beneficial) Special Requirements Working hours are 37.5 hours per week Monday to Friday. The position is home based but will require traveling to site.
Oct 12, 2026
Full time
We are working with a rapidly growing property management firm to find a motivated and knowledgeable Fire Safety Advisor. Key Information The Role: Fire Safety Advisor Location: Home based with travel to the South East Region Working Hours: 37.5 hours per week Reports to: Head of Fire Safety Job Summary Working within an ever-growing property management company the role requires a motivated and knowledgeable individual to carry out Health, Safety and Fire Safety advice and risk assessments across our customer portfolio sites. The individual will also be required to carry out Fire Door inspections within the required buildings to meet Building Safety Regulations. The successful applicant needs to be a good team worker but also have the ability to work safely independently. You will report to the organisations Fire Safety Manager. Responsibilities & Duties The position requires travel nationally, but planning will allow the team to concentrate travel to specific areas, the successful candidate will be supported by an experienced team within the organisation and will be provided with additional training, where required, to improve the candidate's knowledge and experience. Some of the main responsibilities of the successful candidate will be: Undertake regular site Fire Risk Assessment and Health and Safety Assessment. Carry out Fire Door Inspections to buildings that are over 11 meters in height within our customer portfolio. Ensure buildings conform to the latest Fire Related building regulations and technical standards. Provide health and safety advice to associates within the organisation to assist their health, safety and wellbeing. Working with various organisational departments plan required remediation works on assessed sites to ensure any work is completed to the required standard by competent contractors. Provide a practical and methodical approach to solving problems linked to Health, Safety and Fire Safety of sites. Provide advice in connection with applications for Building Regulations Approval on Fire Related matters. Qualifications & Skills NEBOSH General Certificate or NVQ equivalent. Recognised Fire Risk Assessment qualification at level 4 or above Fire Door Inspection Qualification IOSH Technical Member or working towards IFE/IFSM Member is required NFRAR membership required Passive Fire Protection Qualification (Desirable) Fire Engineering qualification (beneficial) Previous experience in a Health and Safety Advisory Role (beneficial) Previous experience in a Fire Safety Role (beneficial) Special Requirements Working hours are 37.5 hours per week Monday to Friday. The position is home based but will require traveling to site.
Salary: £35,000-£40,000 per annum depending on experience Accommodation: Live-in accommodation provided, with bills included Benefits: 25 days' annual leave, pension scheme and private healthcare Location: Central London Hours: Monday to Friday, 8:00am-6:00pm, with alternate Saturday mornings and participation in an out of hours rota The Role We are recruiting for an experienced Live-In Area Supervisor to support the day-to-day management of a high-quality residential property portfolio in Central London. This is a varied, hands-on position combining property inspections, resident support, contractor management, building safety and emergency response. The successful candidate will work closely with the wider property management team to ensure buildings are well maintained, safe and delivering a high standard of service to residents and occupiers. The position would suit someone with previous residential property or estate experience who enjoys being visible across a portfolio and taking ownership of day-to-day operational matters. Key Responsibilities Provide a professional and responsive service to residents, occupiers and visitors. Maintain a strong working knowledge of the properties within the allocated portfolio. Respond to day-to-day resident queries, maintenance issues and emergency situations. Carry out regular inspections of residential buildings, communal areas and vacant properties. Identify and report maintenance, health & safety, security and compliance concerns. Carry out vacant property checks and meter readings where required. Monitor general building standards and ensure issues are escalated appropriately. Coordinate contractor access and oversee contractors attending properties. Carry out quality checks on works and review relevant permits, risk assessments and method statements where required. Support the monitoring of fire safety measures, including communal areas, fire doors and alarm testing. Act as a first point of response for incidents including leaks, alarms, security concerns, damage and other building emergencies. Assist with CCTV reviews where appropriate and in line with company procedures. Raise maintenance and works orders and follow up outstanding issues. Support resident move-ins, property handovers and key management. Liaise with building staff, contractors, managing agents, consultants and emergency services as required. Report security concerns, antisocial behaviour and other issues affecting the surrounding estate or properties. Provide out-of-hours emergency support as part of a rota. Provide cover and support to other members of the operational team when required. Maintain accurate records and provide clear updates to the property management team. Undertake other reasonable duties associated with the effective management of the portfolio. Experience & Skills Essential: Minimum 2 years' experience within residential property, estate or building management. Practical and hands-on approach to property management. Strong customer service and communication skills. Good understanding of building maintenance and day-to-day operational issues. Confident dealing with residents, contractors and emergency situations. Good IT skills and ability to maintain accurate reports and records. Strong organisation and attention to detail. Ability to work independently and take responsibility for resolving issues. Flexible approach to working hours, including participation in an out-of-hours rota. Personal Attributes We are looking for someone who is: Proactive, reliable and approachable. Customer-focused with strong interpersonal skills. Calm and confident when dealing with unexpected situations. Practical and solutions-focused. Organised with excellent attention to detail. Comfortable working independently while remaining part of a wider team. Flexible and willing to take ownership of tasks. Professional and discreet when dealing with residents and sensitive situations. This is an excellent opportunity for an experienced residential property professional looking for a hands-on, live-in position within a high-quality Central London portfolio
Oct 12, 2026
Full time
Salary: £35,000-£40,000 per annum depending on experience Accommodation: Live-in accommodation provided, with bills included Benefits: 25 days' annual leave, pension scheme and private healthcare Location: Central London Hours: Monday to Friday, 8:00am-6:00pm, with alternate Saturday mornings and participation in an out of hours rota The Role We are recruiting for an experienced Live-In Area Supervisor to support the day-to-day management of a high-quality residential property portfolio in Central London. This is a varied, hands-on position combining property inspections, resident support, contractor management, building safety and emergency response. The successful candidate will work closely with the wider property management team to ensure buildings are well maintained, safe and delivering a high standard of service to residents and occupiers. The position would suit someone with previous residential property or estate experience who enjoys being visible across a portfolio and taking ownership of day-to-day operational matters. Key Responsibilities Provide a professional and responsive service to residents, occupiers and visitors. Maintain a strong working knowledge of the properties within the allocated portfolio. Respond to day-to-day resident queries, maintenance issues and emergency situations. Carry out regular inspections of residential buildings, communal areas and vacant properties. Identify and report maintenance, health & safety, security and compliance concerns. Carry out vacant property checks and meter readings where required. Monitor general building standards and ensure issues are escalated appropriately. Coordinate contractor access and oversee contractors attending properties. Carry out quality checks on works and review relevant permits, risk assessments and method statements where required. Support the monitoring of fire safety measures, including communal areas, fire doors and alarm testing. Act as a first point of response for incidents including leaks, alarms, security concerns, damage and other building emergencies. Assist with CCTV reviews where appropriate and in line with company procedures. Raise maintenance and works orders and follow up outstanding issues. Support resident move-ins, property handovers and key management. Liaise with building staff, contractors, managing agents, consultants and emergency services as required. Report security concerns, antisocial behaviour and other issues affecting the surrounding estate or properties. Provide out-of-hours emergency support as part of a rota. Provide cover and support to other members of the operational team when required. Maintain accurate records and provide clear updates to the property management team. Undertake other reasonable duties associated with the effective management of the portfolio. Experience & Skills Essential: Minimum 2 years' experience within residential property, estate or building management. Practical and hands-on approach to property management. Strong customer service and communication skills. Good understanding of building maintenance and day-to-day operational issues. Confident dealing with residents, contractors and emergency situations. Good IT skills and ability to maintain accurate reports and records. Strong organisation and attention to detail. Ability to work independently and take responsibility for resolving issues. Flexible approach to working hours, including participation in an out-of-hours rota. Personal Attributes We are looking for someone who is: Proactive, reliable and approachable. Customer-focused with strong interpersonal skills. Calm and confident when dealing with unexpected situations. Practical and solutions-focused. Organised with excellent attention to detail. Comfortable working independently while remaining part of a wider team. Flexible and willing to take ownership of tasks. Professional and discreet when dealing with residents and sensitive situations. This is an excellent opportunity for an experienced residential property professional looking for a hands-on, live-in position within a high-quality Central London portfolio
Fire Safety Assessor - London Home based, covering London Full time, 37.5 hours, Monday to Friday We're working with a fast-growing property management company that is expanding its specialist fire safety team. They're looking for a knowledgeable, self-motivated Fire Safety Assessor to cover their London residential portfolio. This is a hands-on, home-based role. You'll carry out fire risk assessments and fire door inspections on site and see your recommendations turned into real improvements. You'll manage your own diary, with the support of an experienced team and training to keep developing your expertise. What you'll be doing Carrying out Fire Risk Assessments and Health & Safety Assessments across a London portfolio Inspecting fire doors in buildings over 11 metres, in line with current Building Safety Regulations Making sure buildings meet the latest fire safety regulations and technical standards Working with internal teams to plan remedial works and making sure competent contractors complete them to the right standard Advising on fire-related matters in Building Regulations applications Providing health, safety and wellbeing advice to colleagues Taking a practical, methodical approach to solving fire and health and safety issues Site visits are planned by area, so travel is kept efficient. What you'll bring Essential: NEBOSH General Certificate or NVQ equivalent A recognised Level 4 (or above) Fire Risk Assessment qualification A fire door inspection qualification IFE or IFSM membership NFRAR membership IOSH Technical Membership, or working towards it Desirable: A passive fire protection qualification A fire engineering qualification Experience in a health and safety or fire safety role You'll be confident working independently and enjoy being part of a knowledgeable, supportive team. About the company Our client manages residential buildings across London for a wide range of freeholders and landlords, covering compliance, health and safety, service charges and customer service.
Oct 12, 2026
Full time
Fire Safety Assessor - London Home based, covering London Full time, 37.5 hours, Monday to Friday We're working with a fast-growing property management company that is expanding its specialist fire safety team. They're looking for a knowledgeable, self-motivated Fire Safety Assessor to cover their London residential portfolio. This is a hands-on, home-based role. You'll carry out fire risk assessments and fire door inspections on site and see your recommendations turned into real improvements. You'll manage your own diary, with the support of an experienced team and training to keep developing your expertise. What you'll be doing Carrying out Fire Risk Assessments and Health & Safety Assessments across a London portfolio Inspecting fire doors in buildings over 11 metres, in line with current Building Safety Regulations Making sure buildings meet the latest fire safety regulations and technical standards Working with internal teams to plan remedial works and making sure competent contractors complete them to the right standard Advising on fire-related matters in Building Regulations applications Providing health, safety and wellbeing advice to colleagues Taking a practical, methodical approach to solving fire and health and safety issues Site visits are planned by area, so travel is kept efficient. What you'll bring Essential: NEBOSH General Certificate or NVQ equivalent A recognised Level 4 (or above) Fire Risk Assessment qualification A fire door inspection qualification IFE or IFSM membership NFRAR membership IOSH Technical Membership, or working towards it Desirable: A passive fire protection qualification A fire engineering qualification Experience in a health and safety or fire safety role You'll be confident working independently and enjoy being part of a knowledgeable, supportive team. About the company Our client manages residential buildings across London for a wide range of freeholders and landlords, covering compliance, health and safety, service charges and customer service.
Our client is an established property business running high quality build-to-rent homes. They put residents first in everything they do, and they want a team that cares about creating a real sense of community, not just managing a building. The role As Resident Services Associate, you'll be the first friendly face residents and visitors see. Working alongside the Resident Services Manager, you'll help run everything front of house, from lettings and viewings to events, maintenance and keeping the building looking its best. The role runs on a four on, four off shift pattern, with 12 hour days from 7am to 7pm. What you'll be doing Acting as the first point of contact for residents and visitors, logging maintenance issues and coordinating contractor visits Handling rental enquiries, showing people around, agreeing offers and completing applicant checks Planning and hosting monthly resident events, and finding offers and discounts from local businesses Keeping apartments and shared spaces well presented, including check ins, check outs and mid-term inspections Keeping residents informed through social media and other channels, and keeping property listings up to date Supporting on arrears, deposit returns and health and safety compliance Skills and experience Essential A strong background in customer service Organised and thorough, with the confidence to think on your feet Clear, professional written and spoken communication Comfortable with IT and social media A warm, outgoing personality and a positive, can-do attitude Desirable Experience conducting property viewings
Oct 12, 2026
Full time
Our client is an established property business running high quality build-to-rent homes. They put residents first in everything they do, and they want a team that cares about creating a real sense of community, not just managing a building. The role As Resident Services Associate, you'll be the first friendly face residents and visitors see. Working alongside the Resident Services Manager, you'll help run everything front of house, from lettings and viewings to events, maintenance and keeping the building looking its best. The role runs on a four on, four off shift pattern, with 12 hour days from 7am to 7pm. What you'll be doing Acting as the first point of contact for residents and visitors, logging maintenance issues and coordinating contractor visits Handling rental enquiries, showing people around, agreeing offers and completing applicant checks Planning and hosting monthly resident events, and finding offers and discounts from local businesses Keeping apartments and shared spaces well presented, including check ins, check outs and mid-term inspections Keeping residents informed through social media and other channels, and keeping property listings up to date Supporting on arrears, deposit returns and health and safety compliance Skills and experience Essential A strong background in customer service Organised and thorough, with the confidence to think on your feet Clear, professional written and spoken communication Comfortable with IT and social media A warm, outgoing personality and a positive, can-do attitude Desirable Experience conducting property viewings
Service Charge Accountant The role Our client, a well-established property management company, is looking for a Service Charge Accountant to look after the service charge accounts across its managed portfolio. You'll own the full cycle, from budgets and expenditure monitoring through to reconciliations and year-end accounts. You'll work closely with property managers, clients and contractors to keep financial control clear and transparent. Key responsibilities Prepare and manage service charge budgets and forecasts across a mixed portfolio Produce regular financial reports and reconciliations Prepare year-end service charge accounts and supporting schedules Post and monitor service charge income and expenditure, making sure invoicing and recovery are on time Reconcile supplier invoices and process creditor payments Investigate and resolve differences between budgeted and actual spend Act as the go-to contact for property managers, clients, contractors and suppliers on charges and queries Keep accurate records and supporting documents to audit standard Support audit preparation and respond to auditor queries Help improve processes to strengthen financial controls and efficiency What you'll bring Proven experience in service charge accounting or property management finance Strong grasp of accounting principles, reconciliations and budgeting Confident with accounting software and Excel, and able to produce clear financial reports Excellent attention to detail and numerical accuracy Strong communication skills, comfortable with internal teams, clients and suppliers Well organised, able to manage multiple accounts and deadlines Desirable AAT, or part-qualified or qualified ACCA, ACA or CIMA Experience with property management or service charge systems The environment You'll join a collaborative property management team that holds itself to high standards of financial administration. You'll work closely with property managers and external contractors to make sure service charge funds are accurately recovered and reported. This is an office based role.
Oct 08, 2026
Full time
Service Charge Accountant The role Our client, a well-established property management company, is looking for a Service Charge Accountant to look after the service charge accounts across its managed portfolio. You'll own the full cycle, from budgets and expenditure monitoring through to reconciliations and year-end accounts. You'll work closely with property managers, clients and contractors to keep financial control clear and transparent. Key responsibilities Prepare and manage service charge budgets and forecasts across a mixed portfolio Produce regular financial reports and reconciliations Prepare year-end service charge accounts and supporting schedules Post and monitor service charge income and expenditure, making sure invoicing and recovery are on time Reconcile supplier invoices and process creditor payments Investigate and resolve differences between budgeted and actual spend Act as the go-to contact for property managers, clients, contractors and suppliers on charges and queries Keep accurate records and supporting documents to audit standard Support audit preparation and respond to auditor queries Help improve processes to strengthen financial controls and efficiency What you'll bring Proven experience in service charge accounting or property management finance Strong grasp of accounting principles, reconciliations and budgeting Confident with accounting software and Excel, and able to produce clear financial reports Excellent attention to detail and numerical accuracy Strong communication skills, comfortable with internal teams, clients and suppliers Well organised, able to manage multiple accounts and deadlines Desirable AAT, or part-qualified or qualified ACCA, ACA or CIMA Experience with property management or service charge systems The environment You'll join a collaborative property management team that holds itself to high standards of financial administration. You'll work closely with property managers and external contractors to make sure service charge funds are accurately recovered and reported. This is an office based role.
Location: South East London Working Hours: Monday - Friday, 8:30am - 4:30pm About the Role We are recruiting for an experienced Estate Manager with a strong Facilities Management background to oversee the day-to-day operations of a large residential development in South East London. This is a hands-on management role requiring strong technical knowledge, excellent leadership skills and experience managing building maintenance, contractors, health & safety compliance and estate operations. The successful candidate will be confident managing both hard and soft services, ensuring the development is maintained to a high standard while delivering excellent service to residents. Key Responsibilities Estate & Facilities Management: Oversee daily estate operations, ensuring all communal areas, facilities and building services are maintained to a high standard. Manage hard and soft FM services, including planned preventative maintenance (PPM), reactive repairs and contractor performance. Carry out regular inspections of M&E systems, plant rooms, communal areas and external spaces. Coordinate maintenance works, ensuring issues are identified and resolved efficiently. Manage suppliers, maintenance stock and operational resources. Health, Safety & Compliance Take responsibility for site health & safety, statutory compliance and associated documentation. Manage RAMS, COSHH assessments, Permit to Work systems and contractor compliance. Ensure all works are completed safely, inspected and signed off. Support building safety inspections, audits and risk assessments. Maintain knowledge of relevant legislation, including the Building Safety Act and residential property regulations. Contractor & Project Management Oversee contractors delivering maintenance, repairs and improvement works. Support and manage M&E projects, refurbishments and planned maintenance programmes. Monitor project progress, budgets and deadlines, ensuring works are delivered to the required standards. Team & Resident Management Lead and supervise on-site teams, ensuring high performance and service standards. Manage staff rotas, training, performance and daily responsibilities. Handle escalated resident queries and complaints professionally. Work closely with senior management to maintain smooth estate operations. Budgets & Reporting Monitor maintenance expenditure and assist with budget management. Identify opportunities to improve operational efficiency and control costs. Prepare management reports, compliance records and operational updates. Experience & Qualifications Proven Facilities Management experience is essential, ideally within a large residential estate or complex development. Strong technical knowledge of M&E systems, building maintenance and statutory compliance. Experience managing hard and soft FM services, contractors and on-site teams. Good understanding of health & safety legislation, RAMS, COSHH and Permit to Work procedures. Experience overseeing maintenance projects, budgets and operational reporting. Knowledge of the Building Safety Act, Landlord & Tenant legislation and relevant industry guidelines. IOSH or NEBOSH qualification is essential. Strong communication, organisational and IT skills. Previous experience within residential property management would be advantageous. About You We are looking for a proactive, hands-on Estate Manager who is confident managing the technical and operational aspects of a residential development. You will be organised, approachable and comfortable leading teams, managing contractors and resolving day-to-day challenges. A strong focus on building safety, compliance and customer service is essential.
Oct 07, 2026
Full time
Location: South East London Working Hours: Monday - Friday, 8:30am - 4:30pm About the Role We are recruiting for an experienced Estate Manager with a strong Facilities Management background to oversee the day-to-day operations of a large residential development in South East London. This is a hands-on management role requiring strong technical knowledge, excellent leadership skills and experience managing building maintenance, contractors, health & safety compliance and estate operations. The successful candidate will be confident managing both hard and soft services, ensuring the development is maintained to a high standard while delivering excellent service to residents. Key Responsibilities Estate & Facilities Management: Oversee daily estate operations, ensuring all communal areas, facilities and building services are maintained to a high standard. Manage hard and soft FM services, including planned preventative maintenance (PPM), reactive repairs and contractor performance. Carry out regular inspections of M&E systems, plant rooms, communal areas and external spaces. Coordinate maintenance works, ensuring issues are identified and resolved efficiently. Manage suppliers, maintenance stock and operational resources. Health, Safety & Compliance Take responsibility for site health & safety, statutory compliance and associated documentation. Manage RAMS, COSHH assessments, Permit to Work systems and contractor compliance. Ensure all works are completed safely, inspected and signed off. Support building safety inspections, audits and risk assessments. Maintain knowledge of relevant legislation, including the Building Safety Act and residential property regulations. Contractor & Project Management Oversee contractors delivering maintenance, repairs and improvement works. Support and manage M&E projects, refurbishments and planned maintenance programmes. Monitor project progress, budgets and deadlines, ensuring works are delivered to the required standards. Team & Resident Management Lead and supervise on-site teams, ensuring high performance and service standards. Manage staff rotas, training, performance and daily responsibilities. Handle escalated resident queries and complaints professionally. Work closely with senior management to maintain smooth estate operations. Budgets & Reporting Monitor maintenance expenditure and assist with budget management. Identify opportunities to improve operational efficiency and control costs. Prepare management reports, compliance records and operational updates. Experience & Qualifications Proven Facilities Management experience is essential, ideally within a large residential estate or complex development. Strong technical knowledge of M&E systems, building maintenance and statutory compliance. Experience managing hard and soft FM services, contractors and on-site teams. Good understanding of health & safety legislation, RAMS, COSHH and Permit to Work procedures. Experience overseeing maintenance projects, budgets and operational reporting. Knowledge of the Building Safety Act, Landlord & Tenant legislation and relevant industry guidelines. IOSH or NEBOSH qualification is essential. Strong communication, organisational and IT skills. Previous experience within residential property management would be advantageous. About You We are looking for a proactive, hands-on Estate Manager who is confident managing the technical and operational aspects of a residential development. You will be organised, approachable and comfortable leading teams, managing contractors and resolving day-to-day challenges. A strong focus on building safety, compliance and customer service is essential.
Location: West London Salary: £28,000 per annum Hours: 7:00pm - 7:00am, 2 on / 2 off We are currently recruiting for a Night Concierge to join a residential development in West London. Key Responsibilities Providing a professional and welcoming front-of-house service to residents, guests and visitors. Managing the reception/concierge desk throughout the night. Handling resident enquiries and resolving issues efficiently and professionally. Monitoring building security, access control and CCTV. Carrying out regular patrols of the development and communal areas. Managing keys, parcels and deliveries in line with site procedures. Responding appropriately to emergencies, incidents and maintenance issues. Liaising with contractors, security and other onsite teams when required. Maintaining accurate incident reports, shift logs and handovers. Ensuring reception and communal areas remain presentable and secure. Supporting the wider onsite team to maintain a high standard of resident service. About You Previous Concierge, Front of House or residential property experience is essential. Strong customer service and communication skills. Professional, well-presented and approachable. Calm and confident when dealing with difficult situations or emergencies. Good attention to detail and able to follow procedures accurately. Comfortable working independently throughout the night. Reliable, punctual and able to commit to a permanent 2 on / 2 off night shift pattern. If you have not heard from us within two weeks of your application, unfortunately you have not been shortlisted on this occasion.
Oct 07, 2026
Full time
Location: West London Salary: £28,000 per annum Hours: 7:00pm - 7:00am, 2 on / 2 off We are currently recruiting for a Night Concierge to join a residential development in West London. Key Responsibilities Providing a professional and welcoming front-of-house service to residents, guests and visitors. Managing the reception/concierge desk throughout the night. Handling resident enquiries and resolving issues efficiently and professionally. Monitoring building security, access control and CCTV. Carrying out regular patrols of the development and communal areas. Managing keys, parcels and deliveries in line with site procedures. Responding appropriately to emergencies, incidents and maintenance issues. Liaising with contractors, security and other onsite teams when required. Maintaining accurate incident reports, shift logs and handovers. Ensuring reception and communal areas remain presentable and secure. Supporting the wider onsite team to maintain a high standard of resident service. About You Previous Concierge, Front of House or residential property experience is essential. Strong customer service and communication skills. Professional, well-presented and approachable. Calm and confident when dealing with difficult situations or emergencies. Good attention to detail and able to follow procedures accurately. Comfortable working independently throughout the night. Reliable, punctual and able to commit to a permanent 2 on / 2 off night shift pattern. If you have not heard from us within two weeks of your application, unfortunately you have not been shortlisted on this occasion.
We are working with a market-leading housing provider to find an experienced Property Manager to join their Homes Team and manage a portfolio of affordable housing across the South and West London patch, covering Hounslow, Brent, Merton and Lewisham. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience. The portfolio size is currently under review and may be reduced in the future. Their Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. They work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self-motivated individual with strong communication and relationship-building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions-focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio. A full UK driving licence and access to a vehicle are essential. This is a remote, site-based role, with site visits and travel required across the areas of Hounslow, Brent, Merton and Lewisham. Who the company is Our client is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, they deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities they serve. They're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way they care for both their employees and our customers. Who we're looking for We're looking for someone who not only meets the key criteria below but also embraces their core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of clients and communities. Key responsibilities: Report directly to the Housing Manager and deliver on the strategic and operational objectives set for the portfolio. Take full ownership and accountability for the assigned sites across West and South London, ensuring they are maintained to a high standard and meet all contractual and compliance requirements Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work. Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments. Address and manage anti-social behaviour cases, including the preparation and serving of legal notices and represent the organisation in court proceedings when necessary. Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication Prepare and support the production of accurate and timely monthly/quarterly client reports. Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay. Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions. Manage residential compliance, log and track tenant repairs using different softwares and client systems, and oversee defect resolution. Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements. Key requirements: Strong understanding of affordable rent unit management, residential lettings, and up-to-date knowledge of housing legislation and best practice. Proven experience in front-line housing management, delivering high-quality customer service. Excellent IT skills, including proficiency in Microsoft Word and Excel. Ability to manage the full range of housing management tasks, including voids, sign-ups, estate inspections, and repair reporting. Highly proactive and capable of working independently under own initiative. Exceptional communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders. Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications. Use of own vehicle. All mileage expenses are fully reimbursed. Their Offer They believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why they actively welcome applications from people of all backgrounds - especially those who represent the communities they work with every day. As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. They're committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, they offer a wide range of additional benefits tailored to your role and business area, including: Maternity/paternity package Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to work
Oct 05, 2026
Full time
We are working with a market-leading housing provider to find an experienced Property Manager to join their Homes Team and manage a portfolio of affordable housing across the South and West London patch, covering Hounslow, Brent, Merton and Lewisham. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience. The portfolio size is currently under review and may be reduced in the future. Their Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. They work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self-motivated individual with strong communication and relationship-building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions-focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio. A full UK driving licence and access to a vehicle are essential. This is a remote, site-based role, with site visits and travel required across the areas of Hounslow, Brent, Merton and Lewisham. Who the company is Our client is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, they deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities they serve. They're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way they care for both their employees and our customers. Who we're looking for We're looking for someone who not only meets the key criteria below but also embraces their core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of clients and communities. Key responsibilities: Report directly to the Housing Manager and deliver on the strategic and operational objectives set for the portfolio. Take full ownership and accountability for the assigned sites across West and South London, ensuring they are maintained to a high standard and meet all contractual and compliance requirements Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work. Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments. Address and manage anti-social behaviour cases, including the preparation and serving of legal notices and represent the organisation in court proceedings when necessary. Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication Prepare and support the production of accurate and timely monthly/quarterly client reports. Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay. Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions. Manage residential compliance, log and track tenant repairs using different softwares and client systems, and oversee defect resolution. Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements. Key requirements: Strong understanding of affordable rent unit management, residential lettings, and up-to-date knowledge of housing legislation and best practice. Proven experience in front-line housing management, delivering high-quality customer service. Excellent IT skills, including proficiency in Microsoft Word and Excel. Ability to manage the full range of housing management tasks, including voids, sign-ups, estate inspections, and repair reporting. Highly proactive and capable of working independently under own initiative. Exceptional communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders. Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications. Use of own vehicle. All mileage expenses are fully reimbursed. Their Offer They believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why they actively welcome applications from people of all backgrounds - especially those who represent the communities they work with every day. As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. They're committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, they offer a wide range of additional benefits tailored to your role and business area, including: Maternity/paternity package Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to work
