We're looking for a reliable Cleaning Operative to join the on site team at a residential development in London, keeping apartments and communal areas clean, safe and well presented. You'll cover everything from corridors, stairwells and lifts to toilets, offices and outside areas. You'll also be a friendly face for residents, so good customer service matters as much as cleaning ability. What we're looking for: 1-3 years cleaning experience Knowledge of cleaning chemicals and safe disposal Confident, friendly, and happy working independently Good communication and a team-player attitude Smart, well-presented appearance Desirable: A cleaning qualification such as BICSc Knowledge of COSHH procedures
Aug 21, 2026
Full time
We're looking for a reliable Cleaning Operative to join the on site team at a residential development in London, keeping apartments and communal areas clean, safe and well presented. You'll cover everything from corridors, stairwells and lifts to toilets, offices and outside areas. You'll also be a friendly face for residents, so good customer service matters as much as cleaning ability. What we're looking for: 1-3 years cleaning experience Knowledge of cleaning chemicals and safe disposal Confident, friendly, and happy working independently Good communication and a team-player attitude Smart, well-presented appearance Desirable: A cleaning qualification such as BICSc Knowledge of COSHH procedures
Deliver exceptional customer service and actively contribute to continuous improvement across the estate. Maintain a professional and courteous manner at all times. Complete all works assigned via Handyman Work Orders in a timely manner and to a high standard. Proactively identify and report issues or concerns to the Estate Operations Manager, escalating where necessary. Undertake spot cleaning duties when directed by the Estate Manager. Manage tools, materials, and supplies effectively, including regular audits of equipment. Ensure monthly supply orders are planned and submitted in advance. Maintain clean, organised, and safe workspaces and storage areas at all times. Prepare and submit Risk Assessments and Method Statements (RAMS) for approval prior to commencing works. Ensure all works are carried out in full compliance with health and safety regulations. Inspect all tools and equipment prior to use to ensure they are safe and fit for purpose. Complete and file all required permits to work before undertaking tasks. Support and promote sustainability initiatives as directed. Maintain accurate records by updating development logs with relevant information. Hold and maintain all required certifications and competencies relevant to the role (e.g. electrical, decorating, health & safety). Attend training courses as required. Maintain a thorough working knowledge of the development and its systems
Aug 19, 2026
Full time
Deliver exceptional customer service and actively contribute to continuous improvement across the estate. Maintain a professional and courteous manner at all times. Complete all works assigned via Handyman Work Orders in a timely manner and to a high standard. Proactively identify and report issues or concerns to the Estate Operations Manager, escalating where necessary. Undertake spot cleaning duties when directed by the Estate Manager. Manage tools, materials, and supplies effectively, including regular audits of equipment. Ensure monthly supply orders are planned and submitted in advance. Maintain clean, organised, and safe workspaces and storage areas at all times. Prepare and submit Risk Assessments and Method Statements (RAMS) for approval prior to commencing works. Ensure all works are carried out in full compliance with health and safety regulations. Inspect all tools and equipment prior to use to ensure they are safe and fit for purpose. Complete and file all required permits to work before undertaking tasks. Support and promote sustainability initiatives as directed. Maintain accurate records by updating development logs with relevant information. Hold and maintain all required certifications and competencies relevant to the role (e.g. electrical, decorating, health & safety). Attend training courses as required. Maintain a thorough working knowledge of the development and its systems
A rare opportunity has arisen for an exceptional General Manager to lead a flagship Build-to-Rent community and play a pivotal role in shaping one of London's most exciting residential destinations.This is your chance to take ownership of a large-scale, amenity-rich community where resident experience, operational excellence and commercial performance go hand in hand. Combining exceptional facilities, a thriving resident community and significant operational scope, this is far more than a traditional property management role.As the senior leader on site, you'll have overall responsibility for the success of the asset, leading a substantial team while driving performance and shaping the resident experience. You'll have the autonomy to put your own stamp on the operation and help establish the development as a benchmark for modern rental living. Key Responsibilities: Lead the day-to-day operation of a large-scale residential community Inspire, develop and manage a multidisciplinary onsite team Drive resident satisfaction, retention and community engagement Take ownership of operational performance, budgets and key business objectives Ensure the highest standards of customer service across all areas of the development Oversee service partners, contractors and supplier relationships Maintain full compliance with health & safety and statutory requirements Build strong relationships with residents, stakeholders and ownership teams Identify and implement operational improvements and efficiencies Champion a positive, service-led culture throughout the community Your Requirements: Experience leading a large-scale, operationally complex residential, hospitality or mixed-use environment Proven success managing large-scale residential, BTR, co-living, PBSA, hospitality or mixed-use environments Strong leadership experience with a track record of developing high-performing teams Commercially minded, with responsibility for budgets, KPIs and operational performance Excellent stakeholder management skills and a passion for delivering exceptional resident experiences Experience leading large-scale residential communities through periods of growth, change or operational transformation would be advantageous
Aug 19, 2026
Full time
A rare opportunity has arisen for an exceptional General Manager to lead a flagship Build-to-Rent community and play a pivotal role in shaping one of London's most exciting residential destinations.This is your chance to take ownership of a large-scale, amenity-rich community where resident experience, operational excellence and commercial performance go hand in hand. Combining exceptional facilities, a thriving resident community and significant operational scope, this is far more than a traditional property management role.As the senior leader on site, you'll have overall responsibility for the success of the asset, leading a substantial team while driving performance and shaping the resident experience. You'll have the autonomy to put your own stamp on the operation and help establish the development as a benchmark for modern rental living. Key Responsibilities: Lead the day-to-day operation of a large-scale residential community Inspire, develop and manage a multidisciplinary onsite team Drive resident satisfaction, retention and community engagement Take ownership of operational performance, budgets and key business objectives Ensure the highest standards of customer service across all areas of the development Oversee service partners, contractors and supplier relationships Maintain full compliance with health & safety and statutory requirements Build strong relationships with residents, stakeholders and ownership teams Identify and implement operational improvements and efficiencies Champion a positive, service-led culture throughout the community Your Requirements: Experience leading a large-scale, operationally complex residential, hospitality or mixed-use environment Proven success managing large-scale residential, BTR, co-living, PBSA, hospitality or mixed-use environments Strong leadership experience with a track record of developing high-performing teams Commercially minded, with responsibility for budgets, KPIs and operational performance Excellent stakeholder management skills and a passion for delivering exceptional resident experiences Experience leading large-scale residential communities through periods of growth, change or operational transformation would be advantageous
Job title: Customer Administrator Location: East London Salary: £31,000 Type: Permanent, full time A well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you'll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards. It's a fast-paced, high-volume environment. You'll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing. Key responsibilities Handle incoming enquiries across the portfolio, taking ownership through to resolution Manage new tenancy administration from application to move-in - qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready Process payments, raise charges, account amendments and rent splits Administer Direct Debit instructions and issue tenant statements Register, release and deregister tenancy deposits Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation Identify opportunities to improve processes and ways of working Essential experience Previous experience in Build to Rent, residential lettings or residential property administration Strong track record of delivering high-quality customer service in a fast-paced environment Experience managing the end-to-end tenancy administration process, including residential contracts Experience using tenancy referencing platforms Good understanding of Right to Rent requirements Good working knowledge of Microsoft Office Desirable Experience using a property management system such as Yardi, MRI or similar CRM experience Knowledge of tenancy deposit administration Experience supporting arrears or debt management processes Knowledge of current residential lettings legislation Skills Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.
Aug 17, 2026
Full time
Job title: Customer Administrator Location: East London Salary: £31,000 Type: Permanent, full time A well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you'll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards. It's a fast-paced, high-volume environment. You'll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing. Key responsibilities Handle incoming enquiries across the portfolio, taking ownership through to resolution Manage new tenancy administration from application to move-in - qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready Process payments, raise charges, account amendments and rent splits Administer Direct Debit instructions and issue tenant statements Register, release and deregister tenancy deposits Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation Identify opportunities to improve processes and ways of working Essential experience Previous experience in Build to Rent, residential lettings or residential property administration Strong track record of delivering high-quality customer service in a fast-paced environment Experience managing the end-to-end tenancy administration process, including residential contracts Experience using tenancy referencing platforms Good understanding of Right to Rent requirements Good working knowledge of Microsoft Office Desirable Experience using a property management system such as Yardi, MRI or similar CRM experience Knowledge of tenancy deposit administration Experience supporting arrears or debt management processes Knowledge of current residential lettings legislation Skills Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.
About our client Our client is a well-established residential block management business based in Surrey, managing a portfolio of around 1,400 units across south London and Surrey. They've built a reputation for a personal, hands-on approach to property management and run a small, close-knit team. The role As property manager, you'll report to the senior property manager and take on day-to-day responsibility for a varied residential portfolio. You'll handle everything from leaseholder correspondence and service charge queries to major works consultations. What you'll be doing Producing LPE1s for leaseholders and solicitors Managing major works and Section 20 consultations Handling service charge queries, leak investigations and insurance claims Liaising with solicitors on leasehold matters such as lease extensions Supporting AGMs and liaising with contractors for quotations Providing office cover and support to the Senior Property Manager as needed Skills and experience Essential: Experience working in residential block management Strong customer service and communication skills Ability to work independently and proactively Comfortable working collaboratively in a small office team Desirable: Experience handling Section 20: Major works consultations Experience producing LPE1s Why join them You'll join an established, well-regarded business with a supportive, close-knit team.
Aug 08, 2026
Full time
About our client Our client is a well-established residential block management business based in Surrey, managing a portfolio of around 1,400 units across south London and Surrey. They've built a reputation for a personal, hands-on approach to property management and run a small, close-knit team. The role As property manager, you'll report to the senior property manager and take on day-to-day responsibility for a varied residential portfolio. You'll handle everything from leaseholder correspondence and service charge queries to major works consultations. What you'll be doing Producing LPE1s for leaseholders and solicitors Managing major works and Section 20 consultations Handling service charge queries, leak investigations and insurance claims Liaising with solicitors on leasehold matters such as lease extensions Supporting AGMs and liaising with contractors for quotations Providing office cover and support to the Senior Property Manager as needed Skills and experience Essential: Experience working in residential block management Strong customer service and communication skills Ability to work independently and proactively Comfortable working collaboratively in a small office team Desirable: Experience handling Section 20: Major works consultations Experience producing LPE1s Why join them You'll join an established, well-regarded business with a supportive, close-knit team.
My client is looking for a gardener based in Kent ME6. Hours Monday - Friday 8am - 4pm with an hour break. Salary £24,500 Your main objective is to ensure that the site is a pleasant environment for residents and visitors as well as a pleasant work environment for yourself. To care for and maintain the estate as a whole as directed by the Head Gardener or Estate Manager. You should look presentable and welcoming at all times and be polite and courteous towards residents or visitors to the development. Duties To report all incidents, accidents and maintenance visits at the property to the Estate Manager or, in their absence, the Managing Agents. Report to the estate manager whenever possible any defects, health and safety issues, security problems, failed lamps, etc. Ensure that rubbish and waste is cleared away at the end of each day and the estate is always left in a safe, clean and tidy, condition that can be enjoyed by all residents and visitors. Where a resident has left goods/items within the common areas of the development that could be construed as dangerous or unsightly, ensure that they are removed in order to avoid any breach of health and safety and fire precautions; liaise with the estate manager accordingly. Ensure you maintain total confidentiality in dealing with residents and their visitors at all times. Never disclose any information to a third party that may be detrimental to the client, managing agent or colleagues. Duties will include but not limited to - Litter picking, mowing grass, strimming grass, weeding, hedge cutting, planting, mulching & gritting. Should you find intruders or persons that may have intentions of a nefarious nature on the property, under no circumstances should you try and apprehend them. Please try to make sure that the intruders are aware that they have been seen and make efforts to remember as much detail about them as possible so that you may be able to provide a description of the intruder. You should immediately telephone the police and file a report with the estate manager. Health and saftey Health and Safety is of paramount importance - do not take risks . You must never put yourself, a colleague, contractor, resident or visitor to the site, in a dangerous position. All areas of risk must be labelled, or sealed off with suitable warnings put up. Report incidents immediately and report such incidents to the estate manager so they can arrange for contractors to attend to resolve the problem. If contractors are on site and you are unhappy with the manner in which they are working in the common parts which presents a hazard, you must inform the estate manager immediately, or, in their absence, the Managing Agents.
May 19, 2026
Full time
My client is looking for a gardener based in Kent ME6. Hours Monday - Friday 8am - 4pm with an hour break. Salary £24,500 Your main objective is to ensure that the site is a pleasant environment for residents and visitors as well as a pleasant work environment for yourself. To care for and maintain the estate as a whole as directed by the Head Gardener or Estate Manager. You should look presentable and welcoming at all times and be polite and courteous towards residents or visitors to the development. Duties To report all incidents, accidents and maintenance visits at the property to the Estate Manager or, in their absence, the Managing Agents. Report to the estate manager whenever possible any defects, health and safety issues, security problems, failed lamps, etc. Ensure that rubbish and waste is cleared away at the end of each day and the estate is always left in a safe, clean and tidy, condition that can be enjoyed by all residents and visitors. Where a resident has left goods/items within the common areas of the development that could be construed as dangerous or unsightly, ensure that they are removed in order to avoid any breach of health and safety and fire precautions; liaise with the estate manager accordingly. Ensure you maintain total confidentiality in dealing with residents and their visitors at all times. Never disclose any information to a third party that may be detrimental to the client, managing agent or colleagues. Duties will include but not limited to - Litter picking, mowing grass, strimming grass, weeding, hedge cutting, planting, mulching & gritting. Should you find intruders or persons that may have intentions of a nefarious nature on the property, under no circumstances should you try and apprehend them. Please try to make sure that the intruders are aware that they have been seen and make efforts to remember as much detail about them as possible so that you may be able to provide a description of the intruder. You should immediately telephone the police and file a report with the estate manager. Health and saftey Health and Safety is of paramount importance - do not take risks . You must never put yourself, a colleague, contractor, resident or visitor to the site, in a dangerous position. All areas of risk must be labelled, or sealed off with suitable warnings put up. Report incidents immediately and report such incidents to the estate manager so they can arrange for contractors to attend to resolve the problem. If contractors are on site and you are unhappy with the manner in which they are working in the common parts which presents a hazard, you must inform the estate manager immediately, or, in their absence, the Managing Agents.
Resident Services Manager - Luxury Residential Development Hours: Monday - Friday, 08:00 - 17:00 (flexibility required) Reporting to: General Manager We are seeking an experienced and highly polished Resident Services Manager to lead front of house operations within a high-end, luxury residential development. This is a pivotal role responsible for delivering a seamless, five-star resident experience, while overseeing all concierge and amenity services. The successful candidate will be a natural leader, highly organised, and passionate about service excellence within a premium environment. The Role As Resident Services Manager, you will act as the face of the development, ensuring exceptional service delivery across all resident touchpoints. You will lead, develop, and support the front of house team, while maintaining the highest standards across concierge services, amenities, and resident engagement. You will work closely with senior management to implement procedures, drive service standards, and ensure the smooth day-to-day operation of the building. Key Responsibilities Lead and manage the front of house team, including concierge staff Conduct regular performance reviews, training, and ongoing team development Oversee all resident services, ensuring a consistently high standard across all areas Act as a key point of contact for residents, handling requests with a proactive and personalised approach Coordinate lifestyle services such as transport, dining, events, and external bookings Ensure all front of house and communal areas are maintained to impeccable standards Carry out regular site inspections and ensure full compliance with Health & Safety procedures Support security awareness across the development, maintaining a safe and secure environment Provide hands-on support to the concierge desk when required Build strong relationships with residents, colleagues, and external partners Liaise with local service providers to enhance resident experience Work collaboratively with the wider building management team Assist with budgeting processes and operational planning Maintain a visible presence across the development, engaging regularly with residents and staff Requirements Proven experience in a management-level, guest-facing role within luxury residential or hospitality Strong leadership skills with experience managing and developing teams Excellent organisational, communication, and interpersonal skills High level of professionalism with a proactive, service-driven mindset Strong understanding of Health & Safety regulations and best practice Ability to manage multiple priorities and perform under pressure Commercial awareness and ability to contribute to operational planning Discreet, trustworthy, and confident handling sensitive situations Impeccable presentation and attention to detail Fluent in English (additional languages advantageous) Eligible to work in the UK
May 19, 2026
Full time
Resident Services Manager - Luxury Residential Development Hours: Monday - Friday, 08:00 - 17:00 (flexibility required) Reporting to: General Manager We are seeking an experienced and highly polished Resident Services Manager to lead front of house operations within a high-end, luxury residential development. This is a pivotal role responsible for delivering a seamless, five-star resident experience, while overseeing all concierge and amenity services. The successful candidate will be a natural leader, highly organised, and passionate about service excellence within a premium environment. The Role As Resident Services Manager, you will act as the face of the development, ensuring exceptional service delivery across all resident touchpoints. You will lead, develop, and support the front of house team, while maintaining the highest standards across concierge services, amenities, and resident engagement. You will work closely with senior management to implement procedures, drive service standards, and ensure the smooth day-to-day operation of the building. Key Responsibilities Lead and manage the front of house team, including concierge staff Conduct regular performance reviews, training, and ongoing team development Oversee all resident services, ensuring a consistently high standard across all areas Act as a key point of contact for residents, handling requests with a proactive and personalised approach Coordinate lifestyle services such as transport, dining, events, and external bookings Ensure all front of house and communal areas are maintained to impeccable standards Carry out regular site inspections and ensure full compliance with Health & Safety procedures Support security awareness across the development, maintaining a safe and secure environment Provide hands-on support to the concierge desk when required Build strong relationships with residents, colleagues, and external partners Liaise with local service providers to enhance resident experience Work collaboratively with the wider building management team Assist with budgeting processes and operational planning Maintain a visible presence across the development, engaging regularly with residents and staff Requirements Proven experience in a management-level, guest-facing role within luxury residential or hospitality Strong leadership skills with experience managing and developing teams Excellent organisational, communication, and interpersonal skills High level of professionalism with a proactive, service-driven mindset Strong understanding of Health & Safety regulations and best practice Ability to manage multiple priorities and perform under pressure Commercial awareness and ability to contribute to operational planning Discreet, trustworthy, and confident handling sensitive situations Impeccable presentation and attention to detail Fluent in English (additional languages advantageous) Eligible to work in the UK
Our client is seeking an ambitious and commercially driven Business Development Manager to support the growth of its residential and living sector portfolio across PBSA, co-living, and emerging operational real estate markets. Working closely with senior leadership and operational teams, you'll play a key role across the full business development lifecycle, from opportunity appraisal and market analysis to tender submissions and client presentations. This is a high-visibility opportunity offering real influence, strong progression, and exposure to major projects within one of real estate's fastest-growing sectors. This is a fantastic opportunity for someone who thrives in a commercially focused environment where relationship-building, analytical thinking, and strategic insight come together. If you're passionate about the evolving living sector and enjoy working at pace with high-performing teams, this role offers genuine progression and impact. Key Responsibilities: Identify and develop new business opportunities across PBSA, co-living, BTR, and the wider living sector Build and manage a strong pipeline of developers, investors, and asset management partners Support client meetings, presentations, and site visits to strengthen long-term relationships Prepare insight-led tenders, proposals, and commercial pitch materials Conduct commercial appraisals, including forecasting, financial analysis, and performance modelling Leverage AI tools and BI platforms to enhance market insight, reporting, and decision-making Your Requirements: 1-2 years' experience within business development, commercial, operations, or real estate-focused roles. Exposure to PBSA, co-living, BTR, or the wider residential/living sectors. Strong commercial awareness with excellent communication and organisational skills. Analytical mindset with strong attention to detail and confidence working with data. Advanced Microsoft Excel skills and confidence using reporting tools. Experience or familiarity with AI tools and BI platforms such as Power BI or Tableau. Ability to translate market and operational data into clear commercial insights and recommendations. Proactive, relationship-focused, and comfortable working across multiple projects simultaneously. Please call me on or connect with me on LinkedIn (Johan Keutcha) and send me a message there.
May 18, 2026
Full time
Our client is seeking an ambitious and commercially driven Business Development Manager to support the growth of its residential and living sector portfolio across PBSA, co-living, and emerging operational real estate markets. Working closely with senior leadership and operational teams, you'll play a key role across the full business development lifecycle, from opportunity appraisal and market analysis to tender submissions and client presentations. This is a high-visibility opportunity offering real influence, strong progression, and exposure to major projects within one of real estate's fastest-growing sectors. This is a fantastic opportunity for someone who thrives in a commercially focused environment where relationship-building, analytical thinking, and strategic insight come together. If you're passionate about the evolving living sector and enjoy working at pace with high-performing teams, this role offers genuine progression and impact. Key Responsibilities: Identify and develop new business opportunities across PBSA, co-living, BTR, and the wider living sector Build and manage a strong pipeline of developers, investors, and asset management partners Support client meetings, presentations, and site visits to strengthen long-term relationships Prepare insight-led tenders, proposals, and commercial pitch materials Conduct commercial appraisals, including forecasting, financial analysis, and performance modelling Leverage AI tools and BI platforms to enhance market insight, reporting, and decision-making Your Requirements: 1-2 years' experience within business development, commercial, operations, or real estate-focused roles. Exposure to PBSA, co-living, BTR, or the wider residential/living sectors. Strong commercial awareness with excellent communication and organisational skills. Analytical mindset with strong attention to detail and confidence working with data. Advanced Microsoft Excel skills and confidence using reporting tools. Experience or familiarity with AI tools and BI platforms such as Power BI or Tableau. Ability to translate market and operational data into clear commercial insights and recommendations. Proactive, relationship-focused, and comfortable working across multiple projects simultaneously. Please call me on or connect with me on LinkedIn (Johan Keutcha) and send me a message there.
Job Title: Night Resident Service Associate Location: North London Type: Permanent Working Pattern Shift pattern operates on a 4 on / 4 off basis, with working hours from 6pm to 12am. Overview We are seeking a personable and hands-on Resident Service Associate to represent the building and deliver a high standard of day-to-day service. This role focuses on supporting residents, maintaining smooth building operations, and ensuring the space remains secure, well-presented, and welcoming at all times. Key Responsibilities Act as the primary contact for residents, guests, and on-site contractors. Assist with resident move-ins, inductions, and routine enquiries. Complete regular building walkthroughs, identifying and escalating issues promptly. Monitor access control, deliveries, and adherence to safety procedures. Maintain clear shift handovers and communicate effectively with colleagues. Support resident communications, building notices, and occasional on-site activities. What We're Looking For A customer-focused individual with a positive and professional approach. Dependable and well-organised, with the ability to manage busy periods calmly. Strong verbal and written communication skills. Confident using IT systems and digital platforms. A proactive team member with excellent attention to detail.
May 18, 2026
Full time
Job Title: Night Resident Service Associate Location: North London Type: Permanent Working Pattern Shift pattern operates on a 4 on / 4 off basis, with working hours from 6pm to 12am. Overview We are seeking a personable and hands-on Resident Service Associate to represent the building and deliver a high standard of day-to-day service. This role focuses on supporting residents, maintaining smooth building operations, and ensuring the space remains secure, well-presented, and welcoming at all times. Key Responsibilities Act as the primary contact for residents, guests, and on-site contractors. Assist with resident move-ins, inductions, and routine enquiries. Complete regular building walkthroughs, identifying and escalating issues promptly. Monitor access control, deliveries, and adherence to safety procedures. Maintain clear shift handovers and communicate effectively with colleagues. Support resident communications, building notices, and occasional on-site activities. What We're Looking For A customer-focused individual with a positive and professional approach. Dependable and well-organised, with the ability to manage busy periods calmly. Strong verbal and written communication skills. Confident using IT systems and digital platforms. A proactive team member with excellent attention to detail.
Key tasks Take calls and email enquiries from prospective tenants and book in viewings Undertake in-person and video viewings Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified Assist CRM with instructing and managing end of tenancy works Undertake tenant move ins as and when required Liaise with onsite Resident Hosts to ensure smooth day to day running of site General Responsibilities Act at all times in line with the Company Values, integrating these in to all work practices. Participate in team, departmental and corporate project and planning processes as required. To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. Essential Actively embrace and work within the Company Values. Knowledge of real estate and a commitment to learn more Excellent organisational skills Excellent written and oral communication skills Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word Experience of managing conflicting priorities in a busy office environment Take responsibility for your own learning and development Good telephone manners Excellent critical and analytical thinking skills. Excellent administrative and organizational skills. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents Strong attention to detail Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Self-motivated, with high energy and enthusiasm Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions. Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity. Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Administrative experience of working in the private rented sector
May 18, 2026
Full time
Key tasks Take calls and email enquiries from prospective tenants and book in viewings Undertake in-person and video viewings Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified Assist CRM with instructing and managing end of tenancy works Undertake tenant move ins as and when required Liaise with onsite Resident Hosts to ensure smooth day to day running of site General Responsibilities Act at all times in line with the Company Values, integrating these in to all work practices. Participate in team, departmental and corporate project and planning processes as required. To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. Essential Actively embrace and work within the Company Values. Knowledge of real estate and a commitment to learn more Excellent organisational skills Excellent written and oral communication skills Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word Experience of managing conflicting priorities in a busy office environment Take responsibility for your own learning and development Good telephone manners Excellent critical and analytical thinking skills. Excellent administrative and organizational skills. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents Strong attention to detail Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Self-motivated, with high energy and enthusiasm Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions. Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity. Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Administrative experience of working in the private rented sector
Head of Estates - (6 Months FTC) We are recruiting for an experienced Head of Estates to lead operations across a large residential Build to Rent development in the Midlands. This is a site based leadership role responsible for overseeing the estate and common areas, ensuring high operational standards, compliance and effective team management. Key Responsibilities: Lead and manage the on site estates team Oversee planned and reactive maintenance Manage contractors and service partners Ensure full health and safety compliance Monitor budgets and service charge expenditure Act as the main operational contact for stakeholders and clients Support delivery of projects, defects management and estate improvements Requirements: Strong estates or facilities management experience Residential or BTR experience preferred Proven team leadership and contractor management skills Confident managing stakeholders and operational performance Health & Safety qualifications (IOSH/NEBOSH desirable) This role is offered on a 6 months fixed term contract with an immediate start preferred.
May 18, 2026
Contractor
Head of Estates - (6 Months FTC) We are recruiting for an experienced Head of Estates to lead operations across a large residential Build to Rent development in the Midlands. This is a site based leadership role responsible for overseeing the estate and common areas, ensuring high operational standards, compliance and effective team management. Key Responsibilities: Lead and manage the on site estates team Oversee planned and reactive maintenance Manage contractors and service partners Ensure full health and safety compliance Monitor budgets and service charge expenditure Act as the main operational contact for stakeholders and clients Support delivery of projects, defects management and estate improvements Requirements: Strong estates or facilities management experience Residential or BTR experience preferred Proven team leadership and contractor management skills Confident managing stakeholders and operational performance Health & Safety qualifications (IOSH/NEBOSH desirable) This role is offered on a 6 months fixed term contract with an immediate start preferred.
If you're a Gas Safe engineer who knows Central London like the back of your hand and you're comfortable jumping between sites, handling reactive call-outs, and getting on with the job independently, this one's worth a look. Our client is busy, growing, and needs someone who can hit the ground running. About our client They're an established property maintenance business operating across prime residential properties throughout Central London. With a strong and growing portfolio, they've built a reputation for delivering quality across high-end, occupied developments and they're expanding the team to keep pace with demand. The role This is a mobile, reactive position covering planned and reactive maintenance works across residential sites in Central London. You'll be out on the road daily, working across multiple properties, handling everything from routine servicing to emergency call-outs. The working window is 7am to 6pm with 40 guaranteed hours per week, and you'll join an on-call rota roughly one week in three. PAYE and self-employed options are both available. What you'll be doing Carrying out landlord gas safety inspections (CP12s) and boiler servicing across residential properties Diagnosing faults and completing repairs, including boiler breakdowns Responding to emergency call-outs as part of the on-call rota Undertaking boiler installations and upgrades where required Completing job reports and documentation accurately after each visit Representing the business professionally when working in occupied, high-end residential properties Skills and experience Essential Current Gas Safe registration with domestic ACS qualifications (CCN1, CENWAT, CKR1, HTR1) Solid background in domestic gas servicing, fault finding, and reactive maintenance Experience working across multiple sites in Central London Comfortable with on-call requirements and reactive call-outs Full UK driving licence with experience driving in London Desirable Commercial gas tickets Self-employed background with own van Experience attending emergency call-outs in a fast-paced environment Why join them Competitive PAYE rate with strong OTE through overtime and call-out pay, or a day rate for those on a self-employed basis. A van is provided for PAYE engineers. You'll have consistent, varied work across some of London's finest residential properties, with the backing of an operations and helpdesk team.
May 18, 2026
Full time
If you're a Gas Safe engineer who knows Central London like the back of your hand and you're comfortable jumping between sites, handling reactive call-outs, and getting on with the job independently, this one's worth a look. Our client is busy, growing, and needs someone who can hit the ground running. About our client They're an established property maintenance business operating across prime residential properties throughout Central London. With a strong and growing portfolio, they've built a reputation for delivering quality across high-end, occupied developments and they're expanding the team to keep pace with demand. The role This is a mobile, reactive position covering planned and reactive maintenance works across residential sites in Central London. You'll be out on the road daily, working across multiple properties, handling everything from routine servicing to emergency call-outs. The working window is 7am to 6pm with 40 guaranteed hours per week, and you'll join an on-call rota roughly one week in three. PAYE and self-employed options are both available. What you'll be doing Carrying out landlord gas safety inspections (CP12s) and boiler servicing across residential properties Diagnosing faults and completing repairs, including boiler breakdowns Responding to emergency call-outs as part of the on-call rota Undertaking boiler installations and upgrades where required Completing job reports and documentation accurately after each visit Representing the business professionally when working in occupied, high-end residential properties Skills and experience Essential Current Gas Safe registration with domestic ACS qualifications (CCN1, CENWAT, CKR1, HTR1) Solid background in domestic gas servicing, fault finding, and reactive maintenance Experience working across multiple sites in Central London Comfortable with on-call requirements and reactive call-outs Full UK driving licence with experience driving in London Desirable Commercial gas tickets Self-employed background with own van Experience attending emergency call-outs in a fast-paced environment Why join them Competitive PAYE rate with strong OTE through overtime and call-out pay, or a day rate for those on a self-employed basis. A van is provided for PAYE engineers. You'll have consistent, varied work across some of London's finest residential properties, with the backing of an operations and helpdesk team.
If you're a residential property manager who takes pride in client relationships and wants the autonomy of a genuinely home-based role, this could be a good fit. Our client is a well-established property management business looking for an experienced PM to take ownership of a portfolio across the south of England. About our client Our client is a reputable residential property management company working with a range of RMC, RTM, and leaseholder-managed developments. They have a strong reputation for service delivery and a clear focus on doing right by their clients and residents. This is a stable, growing business with a supportive team structure and a genuine commitment to developing people internally. The role You'll be managing a portfolio of around 23 residential sites, totalling approximately 500 units, spread across the south of England with two sites in London. The role is fully home-based, with one visit to the office per month. You'll manage the portfolio independently but with solid support from internal teams including accounts, credit control, and a property management assistant. The portfolio includes a couple of more technically complex sites, including two high-rise buildings over 18 metres, so you'll need to be comfortable operating at that level. What you'll be doing Managing day-to-day operations across a mixed residential portfolio including RMC, RTM, and leaseholder-managed sites, maintaining strong client relationships throughout Preparing and presenting service charge budgets, managing accounts, and overseeing year-end processes in line with lease terms and statutory requirements Planning and coordinating major works and Section 20 consultation processes, working alongside the internal project management team Conducting regular site visits, producing written reports, and managing reactive maintenance across the portfolio Ensuring health and safety compliance, managing insurance policies, and keeping statutory documentation up to date Managing on-site concierge staff and liaising with internal HR as needed Skills and experience Essential 3-4 years of residential property management experience at PM level Demonstrable experience managing service charge budgets and accounts Section 20 and major works experience Experience managing or overseeing AGMs and residents' meetings High-rise/HRB experience (18 metres and above) Strong client communication skills with the ability to maintain well-established client relationships Full UK driving licence Desirable ATPI qualified or actively working towards it Experience with heat networks Experience managing on-site staff Why join them Alongside a salary of £40,000 to £42,000, our client offers a strong benefits package including generous holiday allowance with incremental increases, private medical insurance, group life insurance, hybrid/home-based working, company pension, an employee assistance programme, and regular social events. There's also a clear focus on internal career development for people who want to grow within the business.
May 18, 2026
Full time
If you're a residential property manager who takes pride in client relationships and wants the autonomy of a genuinely home-based role, this could be a good fit. Our client is a well-established property management business looking for an experienced PM to take ownership of a portfolio across the south of England. About our client Our client is a reputable residential property management company working with a range of RMC, RTM, and leaseholder-managed developments. They have a strong reputation for service delivery and a clear focus on doing right by their clients and residents. This is a stable, growing business with a supportive team structure and a genuine commitment to developing people internally. The role You'll be managing a portfolio of around 23 residential sites, totalling approximately 500 units, spread across the south of England with two sites in London. The role is fully home-based, with one visit to the office per month. You'll manage the portfolio independently but with solid support from internal teams including accounts, credit control, and a property management assistant. The portfolio includes a couple of more technically complex sites, including two high-rise buildings over 18 metres, so you'll need to be comfortable operating at that level. What you'll be doing Managing day-to-day operations across a mixed residential portfolio including RMC, RTM, and leaseholder-managed sites, maintaining strong client relationships throughout Preparing and presenting service charge budgets, managing accounts, and overseeing year-end processes in line with lease terms and statutory requirements Planning and coordinating major works and Section 20 consultation processes, working alongside the internal project management team Conducting regular site visits, producing written reports, and managing reactive maintenance across the portfolio Ensuring health and safety compliance, managing insurance policies, and keeping statutory documentation up to date Managing on-site concierge staff and liaising with internal HR as needed Skills and experience Essential 3-4 years of residential property management experience at PM level Demonstrable experience managing service charge budgets and accounts Section 20 and major works experience Experience managing or overseeing AGMs and residents' meetings High-rise/HRB experience (18 metres and above) Strong client communication skills with the ability to maintain well-established client relationships Full UK driving licence Desirable ATPI qualified or actively working towards it Experience with heat networks Experience managing on-site staff Why join them Alongside a salary of £40,000 to £42,000, our client offers a strong benefits package including generous holiday allowance with incremental increases, private medical insurance, group life insurance, hybrid/home-based working, company pension, an employee assistance programme, and regular social events. There's also a clear focus on internal career development for people who want to grow within the business.
The Opportunity Are you a technically strong repairs surveyor looking for a varied, autonomous role where you can really take ownership of a patch? This is a fantastic opportunity to join a well-established property and housing organisation covering Devon and part of Dorset, carrying out surveys and inspections and making sure homes are safe, well maintained, and compliant. You'll work closely with contractors and internal teams, managing repairs from identification through to completion with the independence to get on with your work and make decisions on the ground. The Role No two days will be the same. You'll be out in the field carrying out property inspections, diagnosing defects, managing subcontracted repairs, and ensuring everything is completed on time and to standard. Specifically, you'll be: Conducting property surveys and inspections across the Devon and Dorset patch Diagnosing building defects and specifying the correct remedies Overseeing subcontracted repair works and holding contractors to account Undertaking HHSRS (Housing Health & Safety Rating System) assessments Keeping residents and stakeholders informed with clear, accurate communication Maintaining excellent records and managing your own workload on a mobile basis What We're Looking For You'll be someone who knows their stuff technically, but also understands that great communication and customer care are just as important as the surveying itself. HNC in Surveying, Construction & Built Environment (or equivalent Level 4+) Strong knowledge of building construction standards and legislation Experience carrying out HHSRS assessments Solid understanding of responsive repairs, voids works, and planned/cyclical maintenance Able to manage a varied, mobile workload independently Good IT skills including Microsoft Office and housing/property management systems Evidence of ongoing CPD Desirable - RICS (Building Surveying) or MCIOB membership. Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing Background in social housing or a commercially focused property environment Benefits Salary of £47,376 Agile/field-based working across Devon & Dorset Generous holiday allowance with option to buy additional days Pension contributions up to 9% employer match Healthcare cashback plan 3x life assurance Employee Assistance Programme Wide-anging employee discount and benefits scheme
May 15, 2026
Full time
The Opportunity Are you a technically strong repairs surveyor looking for a varied, autonomous role where you can really take ownership of a patch? This is a fantastic opportunity to join a well-established property and housing organisation covering Devon and part of Dorset, carrying out surveys and inspections and making sure homes are safe, well maintained, and compliant. You'll work closely with contractors and internal teams, managing repairs from identification through to completion with the independence to get on with your work and make decisions on the ground. The Role No two days will be the same. You'll be out in the field carrying out property inspections, diagnosing defects, managing subcontracted repairs, and ensuring everything is completed on time and to standard. Specifically, you'll be: Conducting property surveys and inspections across the Devon and Dorset patch Diagnosing building defects and specifying the correct remedies Overseeing subcontracted repair works and holding contractors to account Undertaking HHSRS (Housing Health & Safety Rating System) assessments Keeping residents and stakeholders informed with clear, accurate communication Maintaining excellent records and managing your own workload on a mobile basis What We're Looking For You'll be someone who knows their stuff technically, but also understands that great communication and customer care are just as important as the surveying itself. HNC in Surveying, Construction & Built Environment (or equivalent Level 4+) Strong knowledge of building construction standards and legislation Experience carrying out HHSRS assessments Solid understanding of responsive repairs, voids works, and planned/cyclical maintenance Able to manage a varied, mobile workload independently Good IT skills including Microsoft Office and housing/property management systems Evidence of ongoing CPD Desirable - RICS (Building Surveying) or MCIOB membership. Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing Background in social housing or a commercially focused property environment Benefits Salary of £47,376 Agile/field-based working across Devon & Dorset Generous holiday allowance with option to buy additional days Pension contributions up to 9% employer match Healthcare cashback plan 3x life assurance Employee Assistance Programme Wide-anging employee discount and benefits scheme
Our Client are looking for an experienced Day Concierge to join their team at a site based in Harrow. Working 4 on 4 off with the hours of 8am - 8pm (including a 1-hour unpaid break) Salary is £27801.45 annually Duties include: To provide all necessary services to the residents as per the instructions of senior management. To communicate efficiently with all other members of staff, the residents, guests and onsite contractors. Responsible for the welcoming residents and guests to the property. Responsible for the cleanliness and comfort of the reception area and common parts at all times. To respond proactively to resident requests. Always respond a timely and polite manner. During working hours, you will be located at the reception desk except when carrying out any required work within the building. You will be required to carry out inspections/patrols of the common areas of the building. Throughout your shift, you must ensure the property is kept clean, tidy and that all electrical appliances are in good working conditions at all times. While manning the main reception desk, you may be required to carry out a variety of administration and office tasks. You are to ensure the security of the building is not jeopardised in any way. You are always to assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from your duties required to the whole. To perform all necessary porter duties. These duties include but are not limited to carrying luggage / packages for residents, running errands (if cover available), cleaning duties as and when required, any other physical activity as required. To receive and distribute all mail, parcels/deliveries and keys. All registered mail, parcels/deliveries and keys should be logged before distribution to the individual apartments. Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general. To monitor all persons at the property and ensure they have a right to be present. To answer the telephone and deal with general enquiries. To log messages, requests & events. To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents. Co-ordinate access and building systems from front desk suite and monitor and react to alarms as directed. Log and report any incidence of disrepair by using the appropriate procedure / tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately. Report and monitor Health & Safety issues and ensure a safe working practice is adhered to. Carry out communal lighting inspections of the building and replace or report any defective bulbs. You are only permitted to replace bulbs following current Health & Safety regulations for working at height. To collect, securely tie, refuse sacks if found on inspection walk through and place in the bin's storage areas provided in the communal parts. No bags or rubbish should be left in the common parts over night or for a long period of time. Ensure that all spillages and rubbish is cleared away immediately and that all areas of the building (principally the reception hall) are always immaculate. Carry out regular inspections and reports of communal facilities, such as swimming pool, gym etc. keep a record of anything required under health and safety legislation, as instructed by management. Carry out any additional duties as directed. Be flexible and have a hands approach. Please offer help and assistance to others where you can.
May 08, 2026
Full time
Our Client are looking for an experienced Day Concierge to join their team at a site based in Harrow. Working 4 on 4 off with the hours of 8am - 8pm (including a 1-hour unpaid break) Salary is £27801.45 annually Duties include: To provide all necessary services to the residents as per the instructions of senior management. To communicate efficiently with all other members of staff, the residents, guests and onsite contractors. Responsible for the welcoming residents and guests to the property. Responsible for the cleanliness and comfort of the reception area and common parts at all times. To respond proactively to resident requests. Always respond a timely and polite manner. During working hours, you will be located at the reception desk except when carrying out any required work within the building. You will be required to carry out inspections/patrols of the common areas of the building. Throughout your shift, you must ensure the property is kept clean, tidy and that all electrical appliances are in good working conditions at all times. While manning the main reception desk, you may be required to carry out a variety of administration and office tasks. You are to ensure the security of the building is not jeopardised in any way. You are always to assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from your duties required to the whole. To perform all necessary porter duties. These duties include but are not limited to carrying luggage / packages for residents, running errands (if cover available), cleaning duties as and when required, any other physical activity as required. To receive and distribute all mail, parcels/deliveries and keys. All registered mail, parcels/deliveries and keys should be logged before distribution to the individual apartments. Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general. To monitor all persons at the property and ensure they have a right to be present. To answer the telephone and deal with general enquiries. To log messages, requests & events. To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents. Co-ordinate access and building systems from front desk suite and monitor and react to alarms as directed. Log and report any incidence of disrepair by using the appropriate procedure / tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately. Report and monitor Health & Safety issues and ensure a safe working practice is adhered to. Carry out communal lighting inspections of the building and replace or report any defective bulbs. You are only permitted to replace bulbs following current Health & Safety regulations for working at height. To collect, securely tie, refuse sacks if found on inspection walk through and place in the bin's storage areas provided in the communal parts. No bags or rubbish should be left in the common parts over night or for a long period of time. Ensure that all spillages and rubbish is cleared away immediately and that all areas of the building (principally the reception hall) are always immaculate. Carry out regular inspections and reports of communal facilities, such as swimming pool, gym etc. keep a record of anything required under health and safety legislation, as instructed by management. Carry out any additional duties as directed. Be flexible and have a hands approach. Please offer help and assistance to others where you can.
Our client, a specialist property litigation practice, is seeking a Paralegal to join their high performing Defended team. This is an excellent opportunity for someone with an interest in property litigation to develop their experience while working on a varied caseload under supervision. You will handle your own caseload consisting predominantly of Small Claims Track matters in the County Court and cases before the First-tier Tribunal (Property Chamber), while also supporting the wider team on more complex defended matters. The Role You will manage a caseload with supervision and support. Matters will typically include: Defended service charge, ground rent and possession matters relating to residential property Reviewing incoming claims and evaluating the merits of defences and/or counterclaims Liaising with Clients and/or Managing Agents and providing advice Reviewing breach of covenant matters and progressing in line with Client instructions Complying with all Court and Tribunal deadlines and directions Providing timely general Landlord & Tenant advice to Clients as required Maintaining regular communication and reporting to Clients and/or Agents Providing internal advice and support to team members where needed Maintaining effective case management, including diarising key dates and updating database notes Producing clear and accurate written correspondence and reporting Supporting senior team members on complex defended matters This list is not exhaustive. The Person You will be an organised and proactive Paralegal with an interest in property litigation and the ability to manage a varied caseload under supervision. Essential: Proven experience in civil litigation, ideally including money claims or property litigation Experience or exposure to property litigation, breaches of covenant or Landlord & Tenant matters Ability to handle a caseload as primary case handler under supervision Strong legal drafting skills High levels of organisation and attention to detail Ability to manage multiple tasks and deadlines simultaneously A Levels or equivalent Level 3 qualification Desirable: Law degree or legal qualification Previous experience in claim handling or dispute resolution Experience managing bulk or high-volume claims Experience in service charge or ground rent matters
May 08, 2026
Full time
Our client, a specialist property litigation practice, is seeking a Paralegal to join their high performing Defended team. This is an excellent opportunity for someone with an interest in property litigation to develop their experience while working on a varied caseload under supervision. You will handle your own caseload consisting predominantly of Small Claims Track matters in the County Court and cases before the First-tier Tribunal (Property Chamber), while also supporting the wider team on more complex defended matters. The Role You will manage a caseload with supervision and support. Matters will typically include: Defended service charge, ground rent and possession matters relating to residential property Reviewing incoming claims and evaluating the merits of defences and/or counterclaims Liaising with Clients and/or Managing Agents and providing advice Reviewing breach of covenant matters and progressing in line with Client instructions Complying with all Court and Tribunal deadlines and directions Providing timely general Landlord & Tenant advice to Clients as required Maintaining regular communication and reporting to Clients and/or Agents Providing internal advice and support to team members where needed Maintaining effective case management, including diarising key dates and updating database notes Producing clear and accurate written correspondence and reporting Supporting senior team members on complex defended matters This list is not exhaustive. The Person You will be an organised and proactive Paralegal with an interest in property litigation and the ability to manage a varied caseload under supervision. Essential: Proven experience in civil litigation, ideally including money claims or property litigation Experience or exposure to property litigation, breaches of covenant or Landlord & Tenant matters Ability to handle a caseload as primary case handler under supervision Strong legal drafting skills High levels of organisation and attention to detail Ability to manage multiple tasks and deadlines simultaneously A Levels or equivalent Level 3 qualification Desirable: Law degree or legal qualification Previous experience in claim handling or dispute resolution Experience managing bulk or high-volume claims Experience in service charge or ground rent matters
The Opportunity A leading specialist firm is seeking a detail-driven Claims Handlers to join their growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced, process-focused environment and delivering outstanding service to clients. You'll be responsible for managing a high volume of claims with accuracy, professionalism and a consistently strong customer-service approach. If you thrive on structure, enjoy problem-solving, and take pride in well-maintained records and compliant processes, this role offers a strong platform for development within a respected legal and claims environment. The Role You will support the smooth and efficient processing of claims from start to finish, ensuring accuracy, compliance, and clear communication with all stakeholders. Key Responsibilities Handle and process a high volume of claims daily, ensuring accuracy and timely resolution. Review, evaluate and determine the validity of claims in line with company policies. Provide clear, courteous and timely responses to clients and internal teams. Maintain accurate documentation and organised digital records for all claims handled. Ensure full adherence to internal policies, regulatory standards and industry guidelines. Liaise collaboratively with colleagues across departments to support smooth workflow. Contribute insights to improve processes and service levels within the claims team. Participate in ongoing training and stay up to date with any process or system changes. The Person We are seeking diligent, organised individuals who can maintain high standards while managing competing priorities. You will have: A Levels or an equivalent Level 3 qualification (a law degree is desirable but not essential). Experience in a claims-handling role, ideally within bulk or high-volume claims. Excellent organisational skills and the ability to juggle multiple tasks professionally. A confident, clear and polite communication style. Strong attention to detail and a commitment to accuracy. Good working knowledge of Microsoft Office . Benefits Discretionary bonus scheme of up to 5% of salary (subject to eligibility). Death-in-service cover. Perkbox benefits package. Holiday allowance that increases by 1 day for every completed (up to an additional 5 days). Supportive, team-focused working environment with structured processes and professional standards.
May 08, 2026
Full time
The Opportunity A leading specialist firm is seeking a detail-driven Claims Handlers to join their growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced, process-focused environment and delivering outstanding service to clients. You'll be responsible for managing a high volume of claims with accuracy, professionalism and a consistently strong customer-service approach. If you thrive on structure, enjoy problem-solving, and take pride in well-maintained records and compliant processes, this role offers a strong platform for development within a respected legal and claims environment. The Role You will support the smooth and efficient processing of claims from start to finish, ensuring accuracy, compliance, and clear communication with all stakeholders. Key Responsibilities Handle and process a high volume of claims daily, ensuring accuracy and timely resolution. Review, evaluate and determine the validity of claims in line with company policies. Provide clear, courteous and timely responses to clients and internal teams. Maintain accurate documentation and organised digital records for all claims handled. Ensure full adherence to internal policies, regulatory standards and industry guidelines. Liaise collaboratively with colleagues across departments to support smooth workflow. Contribute insights to improve processes and service levels within the claims team. Participate in ongoing training and stay up to date with any process or system changes. The Person We are seeking diligent, organised individuals who can maintain high standards while managing competing priorities. You will have: A Levels or an equivalent Level 3 qualification (a law degree is desirable but not essential). Experience in a claims-handling role, ideally within bulk or high-volume claims. Excellent organisational skills and the ability to juggle multiple tasks professionally. A confident, clear and polite communication style. Strong attention to detail and a commitment to accuracy. Good working knowledge of Microsoft Office . Benefits Discretionary bonus scheme of up to 5% of salary (subject to eligibility). Death-in-service cover. Perkbox benefits package. Holiday allowance that increases by 1 day for every completed (up to an additional 5 days). Supportive, team-focused working environment with structured processes and professional standards.
We are working with a highly regarded specialist property litigation practice that focuses on residential landlord and tenant matters. Our client is looking for an experienced Senior Solicitor to join their team in a leadership role. This is an excellent opportunity for a solicitor with significant expertise to manage a team while handling a complex and varied caseload in litigation and dispute resolution. The Role As Senior Solicitor, you will take on a key leadership position, managing a team of solicitors and paralegals while overseeing your own caseload. The role requires handling complex cases, particularly in the areas of service charges, ground rent debt recovery, and breaches of covenant in both residential and commercial contexts. You will provide expert legal guidance, manage case progressions, and ensure the team's performance meets high standards. Additionally, you will take an active role in the development of junior staff through training and mentoring. Key Responsibilities include: Leading and managing the team of solicitors and paralegals, ensuring effective delegation and performance management. Independently handling complex service charge, ground rent, and possession matters. Providing expert advice on breach of covenant matters and general landlord and tenant issues. Ensuring compliance with court and tribunal deadlines and maintaining high-quality case management. Reviewing claims, assessing defences, and advising clients accordingly. Delivering training and development sessions for junior staff. Maintaining communication with clients, ensuring regular reporting throughout case progressions. Writing legal articles and thought leadership pieces as required. Supporting business development initiatives and promoting the firm's expertise in residential landlord and tenant law. The Person Our client is seeking a skilled solicitor with at least 5 years PQE in property litigation. You should possess substantial experience in service charges and ground rent debt recovery, with proven leadership ability to manage teams effectively. The ideal candidate will be proactive, able to work under pressure, and demonstrate exceptional organizational skills. Strong interpersonal and communication skills are essential for fostering collaboration and building relationships with both clients and colleagues. Essential skills and experience: 5+ years PQE, with experience in service charges and ground rent debt recovery (residential and commercial). Proven leadership experience, effectively managing teams of solicitors and paralegals. Strong organizational skills, with the ability to work independently under pressure. Excellent interpersonal and communication skills for client and colleague relationship building. Desired skills and experience: Experience in commercial property litigation and other landlord and tenant matters. Experience in training and mentoring junior staff. The Package Our client offers a competitive salary and a supportive, dynamic work environment. Alongside a competitive salary package, there are opportunities for professional development, career progression, and work-life balance. You will be joining a firm that values collaboration, client service, and a high standard of legal expertise. If you are an experienced property litigation solicitor looking for a leadership role, we encourage you to apply and join an exciting and progressive team.
May 08, 2026
Full time
We are working with a highly regarded specialist property litigation practice that focuses on residential landlord and tenant matters. Our client is looking for an experienced Senior Solicitor to join their team in a leadership role. This is an excellent opportunity for a solicitor with significant expertise to manage a team while handling a complex and varied caseload in litigation and dispute resolution. The Role As Senior Solicitor, you will take on a key leadership position, managing a team of solicitors and paralegals while overseeing your own caseload. The role requires handling complex cases, particularly in the areas of service charges, ground rent debt recovery, and breaches of covenant in both residential and commercial contexts. You will provide expert legal guidance, manage case progressions, and ensure the team's performance meets high standards. Additionally, you will take an active role in the development of junior staff through training and mentoring. Key Responsibilities include: Leading and managing the team of solicitors and paralegals, ensuring effective delegation and performance management. Independently handling complex service charge, ground rent, and possession matters. Providing expert advice on breach of covenant matters and general landlord and tenant issues. Ensuring compliance with court and tribunal deadlines and maintaining high-quality case management. Reviewing claims, assessing defences, and advising clients accordingly. Delivering training and development sessions for junior staff. Maintaining communication with clients, ensuring regular reporting throughout case progressions. Writing legal articles and thought leadership pieces as required. Supporting business development initiatives and promoting the firm's expertise in residential landlord and tenant law. The Person Our client is seeking a skilled solicitor with at least 5 years PQE in property litigation. You should possess substantial experience in service charges and ground rent debt recovery, with proven leadership ability to manage teams effectively. The ideal candidate will be proactive, able to work under pressure, and demonstrate exceptional organizational skills. Strong interpersonal and communication skills are essential for fostering collaboration and building relationships with both clients and colleagues. Essential skills and experience: 5+ years PQE, with experience in service charges and ground rent debt recovery (residential and commercial). Proven leadership experience, effectively managing teams of solicitors and paralegals. Strong organizational skills, with the ability to work independently under pressure. Excellent interpersonal and communication skills for client and colleague relationship building. Desired skills and experience: Experience in commercial property litigation and other landlord and tenant matters. Experience in training and mentoring junior staff. The Package Our client offers a competitive salary and a supportive, dynamic work environment. Alongside a competitive salary package, there are opportunities for professional development, career progression, and work-life balance. You will be joining a firm that values collaboration, client service, and a high standard of legal expertise. If you are an experienced property litigation solicitor looking for a leadership role, we encourage you to apply and join an exciting and progressive team.
We are currently supporting a leading law firm in their search for a Solicitor (Newly Qualified to 3 Years PQE) to join their dynamic and fast-paced team. Specialising in forfeiture claims, this role presents a unique opportunity for a motivated solicitor to handle claims related to unpaid ground rent, service charges, and assured shorthold tenancies (AST). You will work alongside property management companies, landlords, and other real estate professionals to manage all aspects of forfeiture claims through to enforcement. The Role As a Solicitor, you will manage a caseload of forfeiture claims, providing legal expertise and guidance to clients throughout the process. Your responsibilities will include drafting legal documents, attending court hearings, and liaising with various parties to ensure the smooth progression of cases. You will be expected to stay up-to-date with relevant legislation, case law, and industry changes, while providing strategic advice on risks and remedies related to forfeiture claims. Key Responsibilities include: Managing a caseload of forfeiture claims related to unpaid ground rent, service charges, and breaches of ASTs. Offering clear, practical legal advice to clients on the risks, remedies, and options available for forfeiture proceedings. Drafting and issuing formal legal documentation for forfeiture claims, including notices and court applications. Liaising with clients, landlords, property management companies, and third parties to ensure efficient case progress. Representing clients in court proceedings, including hearings where required. Ensuring compliance with current legislation and case law in relation to forfeiture and leasehold law. Keeping updated on developments in property law, particularly those relating to ground rent, service charges, and leasehold matters. Collaborating with other legal team members and providing support as needed. The Person The ideal candidate will be a qualified solicitor (0-3 years PQE) with a proven track record in managing forfeiture claims. You will have a solid understanding of relevant property law, including the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Strong drafting and advocacy skills are essential, as well as the ability to manage a varied caseload efficiently. Excellent communication and client care skills are key to providing high-quality legal services. Key Requirements include: Qualified Solicitor in England and Wales with 0-3 years PQE. Experience in handling forfeiture claims, particularly those involving unpaid ground rent, service charges, and AST breaches. Strong knowledge of relevant property legislation, including the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Excellent drafting skills and the ability to produce high-quality legal documentation. Strong advocacy skills, with the ability to represent clients effectively in court. Exceptional communication and client care skills. Ability to manage a diverse caseload, prioritize tasks, and meet deadlines. High attention to detail and the ability to work both independently and collaboratively within a team. Desirable Skills: Experience with complex service charge disputes and leasehold enfranchisement. Previous experience in a property litigation or real estate law team. The Package Our client offers a competitive salary and benefits package, alongside a supportive, team-oriented environment. This is an excellent opportunity for professional development and career progression, with exposure to high-quality work in a growing and specialist area of law. You will have the chance to further build your expertise while contributing to the success of the team. If you're an ambitious solicitor looking to specialize in forfeiture claims and property law, we encourage you to apply and join a dynamic, high-performing team.
May 08, 2026
Full time
We are currently supporting a leading law firm in their search for a Solicitor (Newly Qualified to 3 Years PQE) to join their dynamic and fast-paced team. Specialising in forfeiture claims, this role presents a unique opportunity for a motivated solicitor to handle claims related to unpaid ground rent, service charges, and assured shorthold tenancies (AST). You will work alongside property management companies, landlords, and other real estate professionals to manage all aspects of forfeiture claims through to enforcement. The Role As a Solicitor, you will manage a caseload of forfeiture claims, providing legal expertise and guidance to clients throughout the process. Your responsibilities will include drafting legal documents, attending court hearings, and liaising with various parties to ensure the smooth progression of cases. You will be expected to stay up-to-date with relevant legislation, case law, and industry changes, while providing strategic advice on risks and remedies related to forfeiture claims. Key Responsibilities include: Managing a caseload of forfeiture claims related to unpaid ground rent, service charges, and breaches of ASTs. Offering clear, practical legal advice to clients on the risks, remedies, and options available for forfeiture proceedings. Drafting and issuing formal legal documentation for forfeiture claims, including notices and court applications. Liaising with clients, landlords, property management companies, and third parties to ensure efficient case progress. Representing clients in court proceedings, including hearings where required. Ensuring compliance with current legislation and case law in relation to forfeiture and leasehold law. Keeping updated on developments in property law, particularly those relating to ground rent, service charges, and leasehold matters. Collaborating with other legal team members and providing support as needed. The Person The ideal candidate will be a qualified solicitor (0-3 years PQE) with a proven track record in managing forfeiture claims. You will have a solid understanding of relevant property law, including the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Strong drafting and advocacy skills are essential, as well as the ability to manage a varied caseload efficiently. Excellent communication and client care skills are key to providing high-quality legal services. Key Requirements include: Qualified Solicitor in England and Wales with 0-3 years PQE. Experience in handling forfeiture claims, particularly those involving unpaid ground rent, service charges, and AST breaches. Strong knowledge of relevant property legislation, including the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Excellent drafting skills and the ability to produce high-quality legal documentation. Strong advocacy skills, with the ability to represent clients effectively in court. Exceptional communication and client care skills. Ability to manage a diverse caseload, prioritize tasks, and meet deadlines. High attention to detail and the ability to work both independently and collaboratively within a team. Desirable Skills: Experience with complex service charge disputes and leasehold enfranchisement. Previous experience in a property litigation or real estate law team. The Package Our client offers a competitive salary and benefits package, alongside a supportive, team-oriented environment. This is an excellent opportunity for professional development and career progression, with exposure to high-quality work in a growing and specialist area of law. You will have the chance to further build your expertise while contributing to the success of the team. If you're an ambitious solicitor looking to specialize in forfeiture claims and property law, we encourage you to apply and join a dynamic, high-performing team.
Job Title: General Manager We're seeking a dynamic General Manager to lead a large residential rental community. This is a hands on, customer facing role where you'll oversee leasing, facilities and team operations to deliver an exceptional resident experience. What You'll Do: Lead and develop a high performing team. Ensure excellent customer service and resident engagement. Manage leasing, tenant applications, renewals and rental income. Oversee property maintenance, health & safety, and compliance. Drive operational efficiency and meet financial targets. What We're Looking For: Proven experience managing residential properties or similar operations. Strong leadership, communication, and customer service skills. Knowledge of property management, budgeting, and local housing regulations. Positive, proactive, and able to work independently. Flexibility to provide occasional out-of-hours support.
May 07, 2026
Full time
Job Title: General Manager We're seeking a dynamic General Manager to lead a large residential rental community. This is a hands on, customer facing role where you'll oversee leasing, facilities and team operations to deliver an exceptional resident experience. What You'll Do: Lead and develop a high performing team. Ensure excellent customer service and resident engagement. Manage leasing, tenant applications, renewals and rental income. Oversee property maintenance, health & safety, and compliance. Drive operational efficiency and meet financial targets. What We're Looking For: Proven experience managing residential properties or similar operations. Strong leadership, communication, and customer service skills. Knowledge of property management, budgeting, and local housing regulations. Positive, proactive, and able to work independently. Flexibility to provide occasional out-of-hours support.
