Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals. Main Duties To motivate and support customers to increase retention and support customers to achieve their goals. To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews. Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique. Deliver gym floor group training sessions as required (cross site if/when required) Deliver gym floor workshops as required (cross site if/when required) Create and promote in centre gym challenges to engage customers. To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation. To meet agreed performance KPI targets set by the Duty Manager. Create content for websites and social media platforms in the manner of images and video material. To assist the Duty Management Team in organising special events, program development and promotions when required. To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision. Following & adhering to site checklists. To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible. General To wear the uniform provided by the centre and always adopt a high level of presentation. To comply with health and safety processes and procedures. Attend training sessions and team meetings as and when required. Various administration tasks as and when required. Note You will not actively promote your private business within Hillbrow facilities (including the car park) and to Members. You will keep Hillbrow informed of external classes you teach and programs you run. By advising Hillbrow of the classes and programs you run we can ensure that there is no direct conflict of interest. You will not promote your private business using images of Hillbrow facilities or Hillbrow members participating in Hillbrow activities. If a Hillbrow member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation). You will make every effort to attend team meetings. It is desired that you will have both L3 PT qualifications and GP Referral or be willing to work towards both of these qualifications. To deliver appointments in line with relevant qualifications. You may be required to work across different sites when cover is needed as per the needs of the business. Personal Specification Driven and enthusiastic Passions in health & wellbeing Creative and intuitive Pro-active & good organisation Team Player but also a good leader Experience (Essential) Similar work environment Personal Training Experience in working with a range of clients including (but not limited to) juniors, seniors, disabilities and referrals Qualifications (Essential) L2 Fitness Instructing Qualifications (Desirable) Ability to obtain qualifications in Exercise Referral CIMSPA registered Level 3 Personal Training GP Referral qualification. The desire to work towards this qualification Genuine interest in health and fitness After training, to be able to undertake preventative maintenance on equipment Knowledge of behaviour change and goal setting Communication skills (verbal and written) Computer competent, MS Office software and email Other (Essential) To be flexible to the changing demands of the business To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.
Aug 26, 2026
Full time
Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals. Main Duties To motivate and support customers to increase retention and support customers to achieve their goals. To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews. Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique. Deliver gym floor group training sessions as required (cross site if/when required) Deliver gym floor workshops as required (cross site if/when required) Create and promote in centre gym challenges to engage customers. To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation. To meet agreed performance KPI targets set by the Duty Manager. Create content for websites and social media platforms in the manner of images and video material. To assist the Duty Management Team in organising special events, program development and promotions when required. To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision. Following & adhering to site checklists. To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible. General To wear the uniform provided by the centre and always adopt a high level of presentation. To comply with health and safety processes and procedures. Attend training sessions and team meetings as and when required. Various administration tasks as and when required. Note You will not actively promote your private business within Hillbrow facilities (including the car park) and to Members. You will keep Hillbrow informed of external classes you teach and programs you run. By advising Hillbrow of the classes and programs you run we can ensure that there is no direct conflict of interest. You will not promote your private business using images of Hillbrow facilities or Hillbrow members participating in Hillbrow activities. If a Hillbrow member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation). You will make every effort to attend team meetings. It is desired that you will have both L3 PT qualifications and GP Referral or be willing to work towards both of these qualifications. To deliver appointments in line with relevant qualifications. You may be required to work across different sites when cover is needed as per the needs of the business. Personal Specification Driven and enthusiastic Passions in health & wellbeing Creative and intuitive Pro-active & good organisation Team Player but also a good leader Experience (Essential) Similar work environment Personal Training Experience in working with a range of clients including (but not limited to) juniors, seniors, disabilities and referrals Qualifications (Essential) L2 Fitness Instructing Qualifications (Desirable) Ability to obtain qualifications in Exercise Referral CIMSPA registered Level 3 Personal Training GP Referral qualification. The desire to work towards this qualification Genuine interest in health and fitness After training, to be able to undertake preventative maintenance on equipment Knowledge of behaviour change and goal setting Communication skills (verbal and written) Computer competent, MS Office software and email Other (Essential) To be flexible to the changing demands of the business To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.
Waveleisure in Eastbourne is seeking a proactive Fitness Instructor to supervise gym operations, deliver member journeys, and provide high-quality guidance to help members reach their goals. The role includes 1:1 coaching, gym programming, reviews, and cross-site workshops as needed. You will motivate customers, deliver Welcome Workouts and Personal Plans, and participate in membership sales. Training and occasional cross-site duties are required to maintain service standards.
Aug 26, 2026
Full time
Waveleisure in Eastbourne is seeking a proactive Fitness Instructor to supervise gym operations, deliver member journeys, and provide high-quality guidance to help members reach their goals. The role includes 1:1 coaching, gym programming, reviews, and cross-site workshops as needed. You will motivate customers, deliver Welcome Workouts and Personal Plans, and participate in membership sales. Training and occasional cross-site duties are required to maintain service standards.
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to "Inspire Active Lifestyles" and vision, "To be at the heart of the improvement of health and wellbeing in the Community". We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services. While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey. Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements. The Post in Context The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services. Customer Service The priorities of the Lifeguard Leisure Attendants are: To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Centre to the public at all times. To respond positively to customer enquiries. General Tasks To clean all areas of the Centre including pool hall, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness. To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities. To assist with the delivery of continuous improvement plans. To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to. To be diligent about compliance with the Trust's Health and Safety Policy. General Tasks - Wet Side To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed. To supervise changing rooms, showers and associated areas. To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards. To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties. To assist the OM in organising special water activities for children during the school holidays. To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis. General Tasks - Dry Side To ensure day to day preparation of facilities e.g. equipment set ups. To undertake coaching/supervision of courses and sessions as required. Other Duties To carry out other duties as required. To adhere to Wave Active Limited's policies and procedures. Personal Specification Profile Good interpersonal abilities Able to understand hazards related to pool conditions Tact and diplomacy when dealing with customers who are breaking the rules Ability to stay calm under extreme circumstances Driven and Enthusiastic Passion for providing exceptional service Team Player Experience Similar work environment Qualifications NPLQ (Ability to obtain NPLQ on our next available course) Interest free funding maybe available if you do not have this qualification Specialist Knowledge Able to organise leisure sessions in at least one activity Other To be flexible to the changing demands of the business To be able to follow Wave Active Limited's Policies and Procedures
Aug 19, 2026
Full time
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to "Inspire Active Lifestyles" and vision, "To be at the heart of the improvement of health and wellbeing in the Community". We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services. While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey. Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements. The Post in Context The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services. Customer Service The priorities of the Lifeguard Leisure Attendants are: To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Centre to the public at all times. To respond positively to customer enquiries. General Tasks To clean all areas of the Centre including pool hall, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness. To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities. To assist with the delivery of continuous improvement plans. To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to. To be diligent about compliance with the Trust's Health and Safety Policy. General Tasks - Wet Side To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed. To supervise changing rooms, showers and associated areas. To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards. To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties. To assist the OM in organising special water activities for children during the school holidays. To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis. General Tasks - Dry Side To ensure day to day preparation of facilities e.g. equipment set ups. To undertake coaching/supervision of courses and sessions as required. Other Duties To carry out other duties as required. To adhere to Wave Active Limited's policies and procedures. Personal Specification Profile Good interpersonal abilities Able to understand hazards related to pool conditions Tact and diplomacy when dealing with customers who are breaking the rules Ability to stay calm under extreme circumstances Driven and Enthusiastic Passion for providing exceptional service Team Player Experience Similar work environment Qualifications NPLQ (Ability to obtain NPLQ on our next available course) Interest free funding maybe available if you do not have this qualification Specialist Knowledge Able to organise leisure sessions in at least one activity Other To be flexible to the changing demands of the business To be able to follow Wave Active Limited's Policies and Procedures
Waveleisure is seeking a Duty Manager to lead and inspire staff across various leisure sites in the Lewes District and Eastbourne Borough. The role emphasizes exceptional customer service and operational excellence. You will oversee a diverse team, manage health and safety, and ensure financial accountability, all while motivating your staff to provide an exceptional experience for all members of the community. The ideal candidate is driven, passionate about service, and equipped with leadership and organisational skills.
Aug 06, 2026
Full time
Waveleisure is seeking a Duty Manager to lead and inspire staff across various leisure sites in the Lewes District and Eastbourne Borough. The role emphasizes exceptional customer service and operational excellence. You will oversee a diverse team, manage health and safety, and ensure financial accountability, all while motivating your staff to provide an exceptional experience for all members of the community. The ideal candidate is driven, passionate about service, and equipped with leadership and organisational skills.