Red Recruitment

Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers. Benefits and Package for a Customer Service Advisor: Salary: 27,000 per annum Hours: Monday - Friday, 8am - 5:30pm Contract Type: Permanent Location: Nailsea 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increases yearly, rewarding your first three years of service Performance-related bonus of up to 10% Optimise Health Plan, supporting you with your healthcare costs 1000 'Refer a friend/family' scheme Life assurance of up to eight times your salary Sustainable benefits, including electric vehicle and cycle2work schemes A range of family-friendly policies, including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Key Responsibilities of a Customer Service Advisor: Answering inbound calls and responding to email queries from customers who are also other businesses Interacting with regional water companies and be multiskilled in a variety of other daily tasks Delivering first-class and memorable customer service Building rapport via all forms of communication Confidently making and implementing decisions when necessary Key Skills and Experience of a Customer Service Advisor: You should have a positive "can do" attitude and be enthusiastic to learn new skills You should want to exceed both your own and the customers' expectations Excellent communication skills, both written and verbal is required You will be required to have a willingness to adapt and respond to change Being able to work to department targets, demonstrate resilience and reliability is also required If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Team Leader Are you ready to guide a dynamic customer services team delivering critical support at the heart of modern telecare? Red Recruitment is recruiting an experienced Customer Services Team Manager to champion service excellence, motivate a high-performing team, and ensure every client interaction is handled with empathy, efficiency, and professionalism If you're a people-first leader who thrives in a fast-paced, tech-enabled environment, this is your opportunity to make a real impact. The ideal candidate will bring a blend of operational expertise, technological insight, and a people-first mindset. Benefits and Package for a Customer Service Team Leader: Salary: up to 32,000 per annum, DOE plus monthly PRP Hours: 37.5 hours per week, flexible hours between 8am -8pm across Monday to Sunday Contract Type: Permanent Location: Norwich - Hybrid (minimum 3 days per week in the office) Training : Full time in office for initial period 248 hours holiday. This includes bank holidays that you will work if rota'd Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of a Customer Service Team Leader: Team Leadership & Development: Inspire, coach, and support a collaborative team; set clear expectations; and enable personal and professional growth through regular feedback, coaching, and training. Operational Excellence: Drive efficient service delivery, monitor KPIs and quality metrics, manage workflows, and ensure consistent adherence to operational standards and best practices. Client Satisfaction & Complaint Resolution: Champion positive client experiences by ensuring all interactions are empathetic, timely, and professional. Lead the resolution of complaints and complex queries, using feedback to identify improvements and prevent recurrence. Technology Integration: Oversee digital systems and platforms, support updates or changes. Compliance & Reporting: Ensure full compliance with regulatory requirements, safeguarding standards, and internal policies. Produce clear, insightful reports for senior leadership to support continuous improvement. Client Retention & Relationship Care: Strengthen client trust and loyalty by ensuring consistent service quality and acting on client feedback to enhance the overall experience. Key Skills and Experience of a Customer Service Team Leader: Leadership Experience : Proven track record of managing teams in customer service or operations-focused settings. Operational Excellence : Skilled in overseeing day-to-day operations, driving performance improvements, and achieving business goals. Customer Focus : Strong commitment to customer satisfaction, with the ability to resolve issues efficiently and empathetically. Communication : Excellent verbal and written communication skills, capable of engaging effectively with clients, staff, and senior stakeholders. Technical Proficiency : Basic proficiency in Microsoft Office. Team Management : Ability to motivate, develop, and manage a diverse team. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

HR Advisor Red Recruitment is hiring a HR Advisor for our client based in Cardiff, to support the delivery of a high-quality, people-focused service across the business. You'll play a key role in advising managers and employees on a wide range of HR matters, helping to build a positive and compliant workplace culture. The role is suitable for someone with good HR Experience and a clear understanding of the employment laws. The role will have a good variety of tasks in a fast paced environment where you can make a real difference. 3-5 Years HR Advisor experience is required for the role. Benefits and Package for a HR Advisor: Salary : 36,000 Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid (3 days a week in Cardiff office) 32 days annual leave (including bank holidays) Company-paid health cash plan Pension via salary sacrifice Holiday buy scheme Perkbox discount portal Staff travel insurance discounts Supportive, inclusive team culture Convenient office locations with easy access to public transport Key Responsibilities of a HR Advisor: Provide expert advice and guidance to managers and employees on HR policies, procedures, and employment legislation Support employee relations matters including disciplinary, grievance, absence management, and performance issues Assist with end-to-end recruitment activities, including drafting job descriptions, advertising roles, screening applications, and coordinating interviews Manage and support HR processes such as onboarding, probation, contract changes, and exit interviews Support hiring managers to ensure a smooth, inclusive, and effective recruitment and selection process Assist in developing and implementing HR initiatives and projects that support business objectives Maintain and update employee records in the HR system, ensuring accuracy and compliance Assist with HR reporting, data analysis, and compliance with employment law and best practices Key Skills and Responsibilities of a HR Advisor: CIPD Level 5 qualified (or working towards) or equivalent experience Previous experience in an HR Advisor or similar role Strong understanding of UK employment law and HR best practices Experience supporting or coordinating recruitment activities Confident, professional, and able to build strong working relationships at all levels Excellent communication, organisational, and problem-solving skills Discreet, with a strong understanding of confidentiality and data protection Able to work independently while contributing to a collaborative team environment If you are interested in this position as a HR Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.37 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)

Data Administrator Red Recruitment is recruiting a Data Administrator in Bristol to join our client, a venture-backed, impact-led financial technology firm who partner with the UK's largest investment and pension platforms. We are seeking a highly detail-oriented and methodical individual to join our Vote Operations team as a Proxy Voting Entry Specialist. This role is critical to ensuring accuracy, consistency and completeness of all votes, enabling our clients to make informed voting decisions and maintaining integrity across all meeting and ballots. Package for a Data Administrator Salary: Up to 13.50 per hour Hours: Full-time Contract Type: Temporary (there is potential for this role to go permanent) Location: Bristol City Centre, hybrid 4 days in the office Potential to progress into a permanent role Key Responsibilities of a Data Administrator: Review and refine proxy meeting data to ensure all relevant information including meeting details, agendas, resolutions, and associated deadlines is accurately captured and formatted. Input and verify vote instructions from multiple sources, ensuring that votes are correctly split and entered. Perform validation checks to detect and correct inconsistencies. Identify and flag potential issues that may impact vote execution. Collaborate with the engineering, product, and operations teams to produce tooling. Provide feedback on process enhancements and assist in documentation updates to support a culture of efficiency and accuracy. Key Skills and Experience of a Data Administrator: Exceptional attention to detail and accuracy. Strong analytical and problem-solving skills. Ability to manage large volumes of complex data efficiently. Ability to commit and complete tasks within deadlines Keen eye for process improvement, always looking for ways to make workflows more efficient and effective Target driven, with a focus on achieving measurable outcomes and maintaining high performance standards Understanding of proxy voting, or financial data (advantageous but not essential). Comfortable working with structured data, spreadsheets, and internal databases. Clear written and verbal communication skills. Ability to work independently and as part of a collaborative team. Previous experience in data entry, financial services, or proxy operations preferred. If you are interested in this position as a Data Administrator and would like to know more, please apply now! Red Recruitment (Business)

Marketing Manager Red Recruitment is recruiting an experienced Marketing Manager to join our client a leader in the transport industry on a permanent basis. You will need previous experience as a Marketing Manager. This is full time hybrid role based in Bradley Stoke, Bristol. Benefits and Package for a Marketing Manager: Salary: 40,000 - 55,000 Depending On Experience Hours: 8.30am - 5pm - Monday to Friday Contract Type: Permanent Location: Bradley Stoke, Bristol Opportunities to develop personally and professionally 25 days holiday plus bank holiday (extra ad hoc incentive days) Supportive environment where you are recognised, valued and rewarded Key Responsibilities of a Marketing Manager: Partner closely with Sales, Business Unit Leads, and Product Marketing to support revenue growth and commercial objectives Develop and implement go-to-market strategies for products, services, and new market offerings Plan, execute, and continuously optimise integrated marketing campaigns across the full customer journey Coordinate and manage external agency partners and internal support functions (e.g., design teams) Create, manage, and maintain marketing assets including sales collateral, website content, and CRM database materials Lead the planning and delivery of industry events, trade shows, and customer engagement initiatives Monitor, analyse, and report on marketing performance KPIs, identifying insights and optimisation opportunities Track and control marketing budgets to ensure spend aligns with approved plans and delivers measurable ROI Key Skills and Experience of a Marketing Manager: Degree in Marketing, Business, or a related field (or equivalent professional marketing qualification) Several years' experience in a broad, generalist marketing role Proven experience working closely with sales teams in a commercially driven environment Strong strategic thinking combined with a hands-on approach from concept to execution Confident user of marketing tools and platforms (e.g., CMS/website editing tools, Canva, Microsoft Dynamics or similar CRM systems) Structured, proactive, and self-driven working style Strong stakeholder management and communication skills If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Administrator Red Recruitment is recruiting a temporary Administrator to join our client in Evesham. You will be required to complete a range of administrative tasks to support their design team, which will include using project management systems, coordinating with teams across the globe, and overseeing design schedules. Package for an Administrator: Salary: 13 per hour Hours: Monday - Friday, 9am - 5pm (Option to do 4 Days instead of 5) Contract Type: Temporary Start Date: 12th January Location: Evesham On-site parking New, modern office Excellent transport links Smart-casual dress Key Responsibilities of an Administrator: Provide day-to-day administrative support to the design and graphic design teams, ensuring smooth delivery of design services Schedule and coordinate design work across global marketing teams in the USA, Europe and the UK Review incoming design briefs and build project timelines, allocating work appropriately to designers Assess workload requirements and estimate the time needed for each designer to complete assigned tasks Manage and update projects using project management tools such as (url removed), Trello or similar platforms Track project progress, ensuring deadlines are met, and stakeholders are kept informed Communicate clearly and professionally with internal teams and stakeholders worldwide Maintain accurate records, schedules and project data with exceptional attention to detail Update and manage product and project data using Excel and Google Sheets Support continuous improvement of design administration and workflow processes Key Skills and Experience of an Administrator: You must have previous administration experience Excellent attention to detail Good knowledge of Microsoft Office, particularly Outlook, Word and Excel Experience with systems such as (url removed), Trello or Wrike is extremely desirable Confident communicating in person, online and via calls You will be required to work independently and well within a team If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Business)

Customer Service Representative Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: Salary : 24,600 Hours: 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours Contract Type: Fixed-term contract Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash plan Key Responsibilities of a Customer Service Representative: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office 2010, Outlook, and FCA/PRA frameworks Previous experience in delivering exceptional customer service If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is 12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: 12.21 per hour Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: Temporary Location: Birkenhead Start date: 23rd February Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful. Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers. Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success. Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively. Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively. Use various IT systems to handle customer queries and ensure smooth processing of requests. Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers. Strong computer skills and proficiency with various IT systems. A natural ability and genuine desire to help customers. Thrive in a fast-paced environment, staying calm under pressure. Stay organised with a positive, can-do attitude towards customer service. Approach problems with a logical mindset and find effective solutions. Work well within a team and individually, maintaining a professional and confident demeanour. Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)

Customer Service Team Leader Red Recruitment is recruiting a Customer Service Team Leader to work in a fast paced business located in Bristol who are a leader in their field. The salary for the role is up to 35,000 and is perfect for someone with previous team leader experience in a contact centre environment who can motivate and mentor a team to deliver excellent customer service. Benefits and Package for a Customer Service Team Leader: Salary: Up to 35,000 Per Annum Hours: Monday to Friday Office Hours Contract Type: Permanent Location: Bristol Start date: ASAP Generous holiday allowance Health and Life Insurance Cycle to Work Scheme Pension Contribution Superb Office Engagement and Events Key Responsibilities of a Customer Service Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you are interested in this position as a Customer Service Team leader, Red would love to speak with you! Please apply now! Red Recruitment (Agency)

Sales Performance Coach Are you passionate about helping others succeed in sales? Red Recruitment is looking for an experienced sales performance coach to join our client, a leading UK breakdown and roadside assistance company with a 4.5-star Glassdoor rating. In this role, you'll help sales agents grow and deliver excellent customer experiences using sales data, call quality insights, and customer feedback to spot opportunities for improvement. Whether you have a background in sales or a passion for people development, this is your chance to build a career in sales enablement, coaching and customer experience with plenty of support and opportunities to progress. Benefits & Package for a Sales Performance Coach Salary: 28,000 - 35,000 plus monthly bonus up to 30% Location: Bristol Hours : Rota-based shift patterns between Monday-Friday 8am - 7pm, Saturday 9am - 5pm - no Sundays. Contract: Full-time, permanent Holiday : 23 days plus Bank Holidays rising with service Excellent bonus scheme Company shares success Free onsite parking Car breakdown cover Car salary sacrifice scheme Up to 6.5% matched pension contributions Life cover up to 4x your salary (10x with flex benefits) 24/7 confidential wellbeing support Exclusive discounts Key Responsibilities of a Sales Performance Coach Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions. Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements. Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration. Maintain accurate coaching records, monitor progress, and escalate where performance or compliance issues persist. Key Skills & Experience of a Sales Performance Coach Strong understanding of sales and retention strategies, with confidence in objection handling and compliance. Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change. Comfortable supporting a range of team members, from new starters building confidence to more experienced agents looking to sharpen their skills. Confident using digital tools and templates to support coaching conversations and track progress over time. Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes. If you have the required skills and experience as a Sales Performance Coach and are interested in this role, please apply now. Red Recruitment (Agency).

Customer Operator - Night Shifts Red Recruitment is recruiting a Customer Operator to join our client who provides CCTV and Alarm Services to other businesses. This role is ideal for someone from a customer service background who enjoys supporting customers, handling calls, and ensuring issues are resolved efficiently. Alongside customer interaction, the successful candidate will review CCTV footage and complete associated administrative tasks. This role will be working within a close-knit team and is night shifts only . To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years) . Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, night shifts (7pm 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension contributions 4 life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Acting as a key point of contact and providing professional, reassuring customer support when responding to incidents Making outbound telephone calls to relevant parties such as clients, internal teams, and external services (including the police when required) Handling high volumes of inbound and outbound calls, some of which may involve sensitive or challenging situations Reviewing CCTV footage and ensuring any concerns are escalated appropriately Managing incidents from start to finish, including suspensions and closures, while keeping customers informed Ensuring all data is processed accurately and in line with industry standards Completing administrative tasks and maintaining detailed records Managing email correspondence in a timely, clear, and professional manner Key Skills and Experience of a Customer Operator: Previous customer service experience is essential A calm, professional telephone manner with the ability to build rapport quickly Confidence handling a range of calls, including difficult or time-sensitive situations Comfortable using multiple systems and inputting data accurately Strong organisational skills and attention to detail Ability to manage internal and external relationships effectively Self-motivated, reliable, and dedicated Able to work in a fast-paced environment and remain composed under pressure You must have a full UK driving licence If you are interested in this position as a Customer Operator and have the relevant experience required, please apply now! Red Recruitment (Agency)

Sales Executive Red Recruitment is looking to recruit hard-working and highly motivated, target-driven individuals with previous telesales experience to join our client in Cheltenham. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Executive: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cheltenham, hybrid working can be discussed following a successful probation period. Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target driven environment Key Responsibilities of a Sales Executive: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Executive: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)