We're looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1 / 1st Line / Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues, and ensuring tickets are logged, managed and escalated appropriately. You'll play a key role in delivering a positive client experience from the very first interaction. This is a hands-on support role suited to someone who enjoys problem solving and helping people, takes ownership of their work, and understands the importance of clear communication and consistent service delivery. This role is primarily office-based, requiring five days a week in the office. You may also occasionally be required to travel to client sites, with travel expenses covered. The successful candidate must have a full UK driving licence and access to a car. Key Responsibilities Act as the first point of contact for incoming support requests via phone, email and ticketing system Log, categorise and prioritise support tickets accurately Provide 1st line technical support for common IT and telecoms issues Perform initial diagnostics and triage Escalate more complex issues to 2nd line support where required, providing clear and detailed handover notes Maintain regular communication with clients, providing updates on progress Ensure all tickets are updated with clear, concise notes and resolutions Follow internal processes and service level agreements (SLAs) Assist with client end-user changes and service improvements Contribute to maintaining internal documentation and knowledge base articles Identify recurring issues and flag them to senior team members Adhere to and promote cyber security best practices Participate in out-of-hours or on-call support where required, in line with company policy What We're Looking For Previous experience in a customer service or IT support role (helpdesk and/or MSP experience desirable but not essential) Foundational understanding of IT systems and environments (Windows OS, Microsoft 365) Basic understanding of VoIP, hosted telephony, SIP, and broadband connectivity Strong communication skills, both written and verbal A friendly, professional, and customer-first approach Strong organisational skills with the ability to manage multiple tasks Willingness to learn, develop and continuously improve technical and service skills A proactive attitude with a desire to problem solve Basic understanding of networking concepts (desirable but not essential) What's On Offer 20 days of annual leave plus Bank Holidays On-site parking Regular company events to support team connection and culture Professional development opportunities including training, certifications and career progression
Jul 14, 2026
Full time
We're looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1 / 1st Line / Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues, and ensuring tickets are logged, managed and escalated appropriately. You'll play a key role in delivering a positive client experience from the very first interaction. This is a hands-on support role suited to someone who enjoys problem solving and helping people, takes ownership of their work, and understands the importance of clear communication and consistent service delivery. This role is primarily office-based, requiring five days a week in the office. You may also occasionally be required to travel to client sites, with travel expenses covered. The successful candidate must have a full UK driving licence and access to a car. Key Responsibilities Act as the first point of contact for incoming support requests via phone, email and ticketing system Log, categorise and prioritise support tickets accurately Provide 1st line technical support for common IT and telecoms issues Perform initial diagnostics and triage Escalate more complex issues to 2nd line support where required, providing clear and detailed handover notes Maintain regular communication with clients, providing updates on progress Ensure all tickets are updated with clear, concise notes and resolutions Follow internal processes and service level agreements (SLAs) Assist with client end-user changes and service improvements Contribute to maintaining internal documentation and knowledge base articles Identify recurring issues and flag them to senior team members Adhere to and promote cyber security best practices Participate in out-of-hours or on-call support where required, in line with company policy What We're Looking For Previous experience in a customer service or IT support role (helpdesk and/or MSP experience desirable but not essential) Foundational understanding of IT systems and environments (Windows OS, Microsoft 365) Basic understanding of VoIP, hosted telephony, SIP, and broadband connectivity Strong communication skills, both written and verbal A friendly, professional, and customer-first approach Strong organisational skills with the ability to manage multiple tasks Willingness to learn, develop and continuously improve technical and service skills A proactive attitude with a desire to problem solve Basic understanding of networking concepts (desirable but not essential) What's On Offer 20 days of annual leave plus Bank Holidays On-site parking Regular company events to support team connection and culture Professional development opportunities including training, certifications and career progression
The Opportunity This is a hands-on, field-based role covering the Northwest of England, with occasional travel further afield, and is central to how the business delivers high-quality on-site installations and support across its client base. The Role You'll be responsible for delivering professional on-site installations, maintenance and support services, with a strong focus on structured network cabling, IT infrastructure and telecoms systems. You'll work across a wide variety of customer sites - from small offices to larger commercial environments - often acting as the face of the business on-site. To succeed in this role, you'll need to be technically competent, well organised, and confident working independently while keeping clear communication with clients, suppliers and internal teams. What You'll Be Doing Installation & Field Work Install, terminate and test structured cabling systems (Cat5e, Cat6, Cat6a, fibre where required) Install and configure IT and telecoms equipment, including desktop PCs, laptops, network switches, routers, Wi-Fi access points and VoIP systems Carry out full site installations, including cabinet/rack builds, patch panel terminations and cable management Conduct site surveys and provide recommendations for network and IT infrastructure improvements Ensure all installations meet industry standards and best practice, including health and safety compliance Technical Responsibilities Diagnose and resolve on-site technical issues relating to IT, networking, connectivity and telecoms systems Assist with deployment and configuration of client infrastructure and telecoms systems Carry out testing and documentation of installed cabling and hardware Support project delivery for installations, upgrades and relocations Maintain accurate technical documentation and handover notes following each job Client Interaction & Service Delivery Act as a professional and approachable point of contact on-site for clients Communicate clearly with clients regarding work being carried out, timelines and any issues encountered Ensure all work is completed within agreed timescales and to a high standard Provide post-installation guidance and basic user support where required Escalate complex issues to the support team when necessary Health, Safety & Compliance Adhere to all health and safety requirements when working on-site Follow structured cabling standards and compliance requirements Ensure safe use of tools, ladders and access equipment Maintain a clean, organised and professional working environment at client sites Internal Collaboration Work closely with the Service Desk and Project teams to ensure smooth job delivery Provide feedback from site visits to improve processes and service quality Contribute to internal documentation, including installation procedures and best practices Represent the business professionally at all times What We're Looking For Strong technical understanding of cabling, IT and networking infrastructure Excellent problem-solving and fault-finding ability High attention to detail and quality of workmanship Good time management and ability to work independently Clear and confident communication skills Customer-focused approach with a professional manner Working Conditions Field-based role covering the North West of England, with occasional travel further afield Regular travel to client sites, with early starts or extended days as required Occasional out-of-hours or weekend work for project-based installations or maintenance Physical work involved, including cabling, lifting equipment and working at height Additional duties carried out in the Blackburn office as required Desirable Experience Previous experience in a field engineer and cabling role Experience within an MSP environment Solid technical knowledge across Windows desktop & server, networking (LAN/WAN, switches, routers, firewalls, Wi-Fi) and hosted telephony systems Exposure to cyber security solutions and best practice Full clean UK driving licence Clean DBS required
Jul 14, 2026
Full time
The Opportunity This is a hands-on, field-based role covering the Northwest of England, with occasional travel further afield, and is central to how the business delivers high-quality on-site installations and support across its client base. The Role You'll be responsible for delivering professional on-site installations, maintenance and support services, with a strong focus on structured network cabling, IT infrastructure and telecoms systems. You'll work across a wide variety of customer sites - from small offices to larger commercial environments - often acting as the face of the business on-site. To succeed in this role, you'll need to be technically competent, well organised, and confident working independently while keeping clear communication with clients, suppliers and internal teams. What You'll Be Doing Installation & Field Work Install, terminate and test structured cabling systems (Cat5e, Cat6, Cat6a, fibre where required) Install and configure IT and telecoms equipment, including desktop PCs, laptops, network switches, routers, Wi-Fi access points and VoIP systems Carry out full site installations, including cabinet/rack builds, patch panel terminations and cable management Conduct site surveys and provide recommendations for network and IT infrastructure improvements Ensure all installations meet industry standards and best practice, including health and safety compliance Technical Responsibilities Diagnose and resolve on-site technical issues relating to IT, networking, connectivity and telecoms systems Assist with deployment and configuration of client infrastructure and telecoms systems Carry out testing and documentation of installed cabling and hardware Support project delivery for installations, upgrades and relocations Maintain accurate technical documentation and handover notes following each job Client Interaction & Service Delivery Act as a professional and approachable point of contact on-site for clients Communicate clearly with clients regarding work being carried out, timelines and any issues encountered Ensure all work is completed within agreed timescales and to a high standard Provide post-installation guidance and basic user support where required Escalate complex issues to the support team when necessary Health, Safety & Compliance Adhere to all health and safety requirements when working on-site Follow structured cabling standards and compliance requirements Ensure safe use of tools, ladders and access equipment Maintain a clean, organised and professional working environment at client sites Internal Collaboration Work closely with the Service Desk and Project teams to ensure smooth job delivery Provide feedback from site visits to improve processes and service quality Contribute to internal documentation, including installation procedures and best practices Represent the business professionally at all times What We're Looking For Strong technical understanding of cabling, IT and networking infrastructure Excellent problem-solving and fault-finding ability High attention to detail and quality of workmanship Good time management and ability to work independently Clear and confident communication skills Customer-focused approach with a professional manner Working Conditions Field-based role covering the North West of England, with occasional travel further afield Regular travel to client sites, with early starts or extended days as required Occasional out-of-hours or weekend work for project-based installations or maintenance Physical work involved, including cabling, lifting equipment and working at height Additional duties carried out in the Blackburn office as required Desirable Experience Previous experience in a field engineer and cabling role Experience within an MSP environment Solid technical knowledge across Windows desktop & server, networking (LAN/WAN, switches, routers, firewalls, Wi-Fi) and hosted telephony systems Exposure to cyber security solutions and best practice Full clean UK driving licence Clean DBS required
We're working with a fast-growing London-based technology solutions provider, specialising in delivering cutting-edge business technology to organisations across multiple sectors. As the company continues its expansion, they're looking to appoint an ambitious Business Development Manager (BDM) to drive new client acquisition and revenue growth within one of their core solution areas - Managed Print . The Opportunity This is an ideal role for a confident and motivated salesperson who enjoys the buzz of new business and the autonomy to build their own portfolio. You'll take ownership of one solution area (depending on your background and expertise) and focus on winning new clients in that space, while also having the opportunity to cross-sell into existing accounts where other complementary solutions have already been deployed. The company's model rewards collaboration, ensuring you can maximise revenue potential across their diverse solution set. Key Responsibilities Identify, target and secure new business opportunities within chosen solution area. Build and maintain a robust pipeline of prospects across relevant industries. Conduct discovery meetings to understand client needs and tailor solution proposals. Deliver engaging presentations and demos to senior stakeholders. Negotiate and close deals to achieve (and exceed) monthly and quarterly targets. Collaborate with internal teams to ensure seamless onboarding and client satisfaction. Cross-sell additional technology services into established customer accounts. Maintain accurate records in the CRM system and provide reliable forecasting. About You Proven success in B2B sales or business development within Managed Print Confident managing the full sales cycle from prospecting to close. Consultative sales approach with strong communication and negotiation skills. Driven, self-motivated and commercially astute, you're hungry to win new business. Ability to identify cross-selling opportunities and build long-term customer relationships. Familiarity with CRM tools and pipeline management. London-based or within commuting distance
Jul 14, 2026
Full time
We're working with a fast-growing London-based technology solutions provider, specialising in delivering cutting-edge business technology to organisations across multiple sectors. As the company continues its expansion, they're looking to appoint an ambitious Business Development Manager (BDM) to drive new client acquisition and revenue growth within one of their core solution areas - Managed Print . The Opportunity This is an ideal role for a confident and motivated salesperson who enjoys the buzz of new business and the autonomy to build their own portfolio. You'll take ownership of one solution area (depending on your background and expertise) and focus on winning new clients in that space, while also having the opportunity to cross-sell into existing accounts where other complementary solutions have already been deployed. The company's model rewards collaboration, ensuring you can maximise revenue potential across their diverse solution set. Key Responsibilities Identify, target and secure new business opportunities within chosen solution area. Build and maintain a robust pipeline of prospects across relevant industries. Conduct discovery meetings to understand client needs and tailor solution proposals. Deliver engaging presentations and demos to senior stakeholders. Negotiate and close deals to achieve (and exceed) monthly and quarterly targets. Collaborate with internal teams to ensure seamless onboarding and client satisfaction. Cross-sell additional technology services into established customer accounts. Maintain accurate records in the CRM system and provide reliable forecasting. About You Proven success in B2B sales or business development within Managed Print Confident managing the full sales cycle from prospecting to close. Consultative sales approach with strong communication and negotiation skills. Driven, self-motivated and commercially astute, you're hungry to win new business. Ability to identify cross-selling opportunities and build long-term customer relationships. Familiarity with CRM tools and pipeline management. London-based or within commuting distance
The Opportunity We are working with an award-winning, specialist cyber security provider, to identify a highly motivated Senior Security and Threat Intelligence Sales Consultant to join their growing sales team. This is a fantastic opportunity to join a business that takes a genuinely unique approach to security, threat intelligence and risk management - working with world-leading advisors, established industry vendors and cutting-edge emerging technologies to deliver tailored solutions that address specific client requirements. Their clients always come first, and their investment in new and innovative solutions is matched only by their dedication to client management and understanding business challenges. Applicants should possess exceptional interpersonal and organisational skills, with a minimum of 5 years' experience working in a busy sales environment within the cyber space. What You'll Be Doing Apply your extensive experience and knowledge of selling security, threat intelligence solutions and platforms, including managed services Understand and present the company's solutions face to face with customers, introducing both established and innovative offerings Identify customer needs and propose appropriate, tailored solutions Manage and grow relationships with global enterprise accounts Target and prospect new customers through cold calling, face to face meetings and networking Manage the full sales process from start to finish, supported by senior management Work collaboratively with internal and external teams to write and present detailed RFI, RFQ and RFP proposals, including cost justification, business case overviews and technical content Prepare and deliver compelling presentations to prospects and customers Build and maintain effective long-term relationships with key influencers and decision-makers Develop short, medium and long-term account plans with a focus on security technologies, threat intelligence offerings and security managed services Define and execute business strategy for strategic accounts to achieve and exceed target Drive sales agendas to a close in a timely and commercially astute manner Grow revenue and profit through cross-selling the company's solutions, services and managed services What We're Looking For Minimum 5 years' experience in a senior sales role within the cyber space Proven track record of selling cyber security, threat intelligence or managed security services Extensive experience selling into global enterprise accounts Strong ability to build relationships with senior stakeholders, influencers and decision-makers Commercially and politically savvy - able to navigate complex client and partner environments Excellent written and verbal communication skills, including proposal writing and presenting Self-motivated, target-driven and able to manage a full sales cycle independently
Jul 14, 2026
Full time
The Opportunity We are working with an award-winning, specialist cyber security provider, to identify a highly motivated Senior Security and Threat Intelligence Sales Consultant to join their growing sales team. This is a fantastic opportunity to join a business that takes a genuinely unique approach to security, threat intelligence and risk management - working with world-leading advisors, established industry vendors and cutting-edge emerging technologies to deliver tailored solutions that address specific client requirements. Their clients always come first, and their investment in new and innovative solutions is matched only by their dedication to client management and understanding business challenges. Applicants should possess exceptional interpersonal and organisational skills, with a minimum of 5 years' experience working in a busy sales environment within the cyber space. What You'll Be Doing Apply your extensive experience and knowledge of selling security, threat intelligence solutions and platforms, including managed services Understand and present the company's solutions face to face with customers, introducing both established and innovative offerings Identify customer needs and propose appropriate, tailored solutions Manage and grow relationships with global enterprise accounts Target and prospect new customers through cold calling, face to face meetings and networking Manage the full sales process from start to finish, supported by senior management Work collaboratively with internal and external teams to write and present detailed RFI, RFQ and RFP proposals, including cost justification, business case overviews and technical content Prepare and deliver compelling presentations to prospects and customers Build and maintain effective long-term relationships with key influencers and decision-makers Develop short, medium and long-term account plans with a focus on security technologies, threat intelligence offerings and security managed services Define and execute business strategy for strategic accounts to achieve and exceed target Drive sales agendas to a close in a timely and commercially astute manner Grow revenue and profit through cross-selling the company's solutions, services and managed services What We're Looking For Minimum 5 years' experience in a senior sales role within the cyber space Proven track record of selling cyber security, threat intelligence or managed security services Extensive experience selling into global enterprise accounts Strong ability to build relationships with senior stakeholders, influencers and decision-makers Commercially and politically savvy - able to navigate complex client and partner environments Excellent written and verbal communication skills, including proposal writing and presenting Self-motivated, target-driven and able to manage a full sales cycle independently
Role Overview: Our client is seeking a talented and enthusiastic Sales Development Representative to play a crucial role in expanding their customer base and driving revenue growth. In this SDR role, you will be responsible for identifying potential business opportunities, engaging with prospects, and effectively conveying the value of their solutions. Key Responsibilities: Conduct proactive research to identify potential customers Build and maintain a pipeline list to target Initiate outbound calls to potential prospects to introduce their products and services. Qualify leads through strategic questioning to identify potential customers' requirements Meet and exceed monthly call and meetings booked targets. Build relationships with potential customers, ensuring that interactions are positive. Qualifications and Skills: 2 years + experience of selling IT Solutions Excellent communication and interpersonal skills. Self-motivated and a strong team player. Strong time management skills. Salary and Benefits: Opportunity for career growth and professional development Performance-based bonuses Professional development Collaborative and inclusive culture Opportunities for autonomy and growth
Jul 10, 2026
Full time
Role Overview: Our client is seeking a talented and enthusiastic Sales Development Representative to play a crucial role in expanding their customer base and driving revenue growth. In this SDR role, you will be responsible for identifying potential business opportunities, engaging with prospects, and effectively conveying the value of their solutions. Key Responsibilities: Conduct proactive research to identify potential customers Build and maintain a pipeline list to target Initiate outbound calls to potential prospects to introduce their products and services. Qualify leads through strategic questioning to identify potential customers' requirements Meet and exceed monthly call and meetings booked targets. Build relationships with potential customers, ensuring that interactions are positive. Qualifications and Skills: 2 years + experience of selling IT Solutions Excellent communication and interpersonal skills. Self-motivated and a strong team player. Strong time management skills. Salary and Benefits: Opportunity for career growth and professional development Performance-based bonuses Professional development Collaborative and inclusive culture Opportunities for autonomy and growth
We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment - this is worth a look. The role is fully office-based with one client visit per month to a site in Horsham. What you'll be doing: Providing technical support via phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA - zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ compliance - evidence collection, remediation tracking and controls implementation Managing patch compliance across endpoints and servers and driving remediation to agreed targets Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation Working with senior engineers to identify recurring incidents and implement long-term fixes Supporting change management aligned to ITIL best practice Technologies you'll need experience with: Microsoft 365 - Admin, Security, Compliance, Exchange and GDAP Microsoft Sentinel (SIEM/SOAR) and incident triage/response Microsoft 365 Defender - Defender for Endpoint and Defender for Office 365 Microsoft Entra & Intune - Conditional Access, LAPS, Configuration Policies Active Directory, Group Policy, DNS, DHCP Hyper-V and failover clustering SAN/NAS - iSCSI, LUN, MPIO Networking - Security, Switching, L3, Firewalls, IPsec, SSL Patch management and compliance tooling for endpoints and servers Backup and DR/BCP - restore validation, DR testing, documentation MDT / WDS Awareness of Cyber Essentials+ requirements and practical controls What we're looking for: Solid hands-on experience resolving IT problems across a range of environments Strong attention to detail - someone who gets it right first time Self-motivated and proactive - training is available but self-learning is essential Microsoft qualifications are beneficial but not required Full UK driving licence (clean) and own vehicle - essential What's on offer: Yearly bonus 25 days holiday plus bank holidays Casual dress, company events, pension Free on-site parking Monday to Friday, 8:45am - 5:00pm (38.75 hours per week) Interested? Get in touch with MSP Talent Bridge to find out more.
May 22, 2026
Full time
We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment - this is worth a look. The role is fully office-based with one client visit per month to a site in Horsham. What you'll be doing: Providing technical support via phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA - zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ compliance - evidence collection, remediation tracking and controls implementation Managing patch compliance across endpoints and servers and driving remediation to agreed targets Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation Working with senior engineers to identify recurring incidents and implement long-term fixes Supporting change management aligned to ITIL best practice Technologies you'll need experience with: Microsoft 365 - Admin, Security, Compliance, Exchange and GDAP Microsoft Sentinel (SIEM/SOAR) and incident triage/response Microsoft 365 Defender - Defender for Endpoint and Defender for Office 365 Microsoft Entra & Intune - Conditional Access, LAPS, Configuration Policies Active Directory, Group Policy, DNS, DHCP Hyper-V and failover clustering SAN/NAS - iSCSI, LUN, MPIO Networking - Security, Switching, L3, Firewalls, IPsec, SSL Patch management and compliance tooling for endpoints and servers Backup and DR/BCP - restore validation, DR testing, documentation MDT / WDS Awareness of Cyber Essentials+ requirements and practical controls What we're looking for: Solid hands-on experience resolving IT problems across a range of environments Strong attention to detail - someone who gets it right first time Self-motivated and proactive - training is available but self-learning is essential Microsoft qualifications are beneficial but not required Full UK driving licence (clean) and own vehicle - essential What's on offer: Yearly bonus 25 days holiday plus bank holidays Casual dress, company events, pension Free on-site parking Monday to Friday, 8:45am - 5:00pm (38.75 hours per week) Interested? Get in touch with MSP Talent Bridge to find out more.
Role Overview: Our client is seeking a talented and enthusiastic Sales Development Representative to play a crucial role in expanding their customer base and driving revenue growth. In this SDR role, you will be responsible for identifying potential business opportunities, engaging with prospects, and effectively conveying the value of their solutions. Key Responsibilities: Conduct proactive research to identify potential customers Build and maintain a pipeline list to target Initiate outbound calls to potential prospects to introduce their products and services. Qualify leads through strategic questioning to identify potential customers' requirements Meet and exceed monthly call and meetings booked targets. Build relationships with potential customers, ensuring that interactions are positive. Qualifications and Skills: 2 years + experience of selling IT Solutions Excellent communication and interpersonal skills. Self-motivated and a strong team player. Strong time management skills. Salary and Benefits: Opportunity for career growth and professional development Performance-based bonuses Professional development Collaborative and inclusive culture Opportunities for autonomy and growth
May 15, 2026
Full time
Role Overview: Our client is seeking a talented and enthusiastic Sales Development Representative to play a crucial role in expanding their customer base and driving revenue growth. In this SDR role, you will be responsible for identifying potential business opportunities, engaging with prospects, and effectively conveying the value of their solutions. Key Responsibilities: Conduct proactive research to identify potential customers Build and maintain a pipeline list to target Initiate outbound calls to potential prospects to introduce their products and services. Qualify leads through strategic questioning to identify potential customers' requirements Meet and exceed monthly call and meetings booked targets. Build relationships with potential customers, ensuring that interactions are positive. Qualifications and Skills: 2 years + experience of selling IT Solutions Excellent communication and interpersonal skills. Self-motivated and a strong team player. Strong time management skills. Salary and Benefits: Opportunity for career growth and professional development Performance-based bonuses Professional development Collaborative and inclusive culture Opportunities for autonomy and growth
MSP Talent Bridge Ltd
High Wycombe, Buckinghamshire
A versatile and technically skilled professional responsible for the installation, configuration, and maintenance of digital displays and payment solutions across client sites. Supporting the delivery of technologies including digital signage and self-service kiosks, ensuring systems are fully operational in demanding environments such as transport, retail, hospitality, and outdoor applications. Provides high-quality technical support and service to maintain performance, reliability, and customer satisfaction. Key Responsibilities Install and commission digital signage solutions, kiosks, and EPOS systems at client locations Configure equipment Conduct site surveys and prepare installation plans for indoor and outdoor environments Test and troubleshoot systems to ensure optimal performance and durability Provide technical support and after-sales service to clients Prepare installation reports, service logs, and documentation Use Microsoft Office tools for reporting, communication, and data tracking Train customers on operation and basic troubleshooting of installed systems Ensure installations comply with safety standards and project specifications Collaborate with internal teams (design, project management, manufacturing) Required Skills Strong knowledge of IT hardware Experience with hardware installations Troubleshooting and fault-finding skills Basic networking knowledge (IP configuration, connectivity) Ability to read technical drawings and installation manuals Proficiency in Microsoft Office Suite Good communication and customer-facing skills Ability to work independently on-site and manage time effectively Qualifications Diploma or Degree in IT, Electronics, Electrical Engineering, or related field Previous experience as a field service engineer, installation engineer, or IT support roles. Full driving licence Work Environment Combination of on-site and office-based work Travel to client locations as required Office work includes system preparation, technical support and project coordination Work in varied environments including retail, hospitality and outdoor locations May involve working at height, outdoors, or in challenging conditions where rugged equipment is required
May 14, 2026
Full time
A versatile and technically skilled professional responsible for the installation, configuration, and maintenance of digital displays and payment solutions across client sites. Supporting the delivery of technologies including digital signage and self-service kiosks, ensuring systems are fully operational in demanding environments such as transport, retail, hospitality, and outdoor applications. Provides high-quality technical support and service to maintain performance, reliability, and customer satisfaction. Key Responsibilities Install and commission digital signage solutions, kiosks, and EPOS systems at client locations Configure equipment Conduct site surveys and prepare installation plans for indoor and outdoor environments Test and troubleshoot systems to ensure optimal performance and durability Provide technical support and after-sales service to clients Prepare installation reports, service logs, and documentation Use Microsoft Office tools for reporting, communication, and data tracking Train customers on operation and basic troubleshooting of installed systems Ensure installations comply with safety standards and project specifications Collaborate with internal teams (design, project management, manufacturing) Required Skills Strong knowledge of IT hardware Experience with hardware installations Troubleshooting and fault-finding skills Basic networking knowledge (IP configuration, connectivity) Ability to read technical drawings and installation manuals Proficiency in Microsoft Office Suite Good communication and customer-facing skills Ability to work independently on-site and manage time effectively Qualifications Diploma or Degree in IT, Electronics, Electrical Engineering, or related field Previous experience as a field service engineer, installation engineer, or IT support roles. Full driving licence Work Environment Combination of on-site and office-based work Travel to client locations as required Office work includes system preparation, technical support and project coordination Work in varied environments including retail, hospitality and outdoor locations May involve working at height, outdoors, or in challenging conditions where rugged equipment is required
The Opportunity We're working exclusively with a well-established and respected technology solutions business to find an ambitious Business Development Manager with a consultative edge. This is a newly focused role within their growing digital transformation division - an exciting moment to join as they expand their automation and workflow consultancy offering. If you're experienced in B2B software or solutions sales and want to build something - not just inherit a patch - this is worth a conversation. What You'll Be Doing Business Development & Pipeline Build and manage your own pipeline through outbound prospecting, networking, referrals, and partner activity Identify and win new logo opportunities across target verticals Develop consultative relationships with senior decision-makers and stakeholders Own the full sales cycle from discovery through to close Consultative Sales & Demonstrations Run discovery meetings to understand customer workflows, pain points, and compliance requirements Deliver compelling DocuWare software demonstrations - both online and in person Present tailored automation and digitisation solutions aligned to client goals Collaborate with senior leadership on strategic and larger accounts Account Development & Marketing Engage the existing client base to introduce automation and digital workflow solutions Identify upsell and cross-sell opportunities within managed print and technology clients Partner with the marketing team on campaigns, webinars, and events Target Verticals Manufacturing, Logistics & Distribution, Professional Services, Construction, Healthcare, Education, Finance & Accounts, Legal, HR & Recruitment. What We're Looking For Essential Proven B2B software or solutions sales experience Experience selling SaaS, document management, workflow automation, or business software Strong pipeline generation and self-management skills Confident delivering software demos and consultative presentations Commercially sharp with strong closing ability Excellent communicator - builds trust at senior level Self-motivated, organised, and comfortable working independently Full UK driving licence Desirable Experience with DocuWare or similar ECM/DMS/workflow platforms Understanding of digital transformation and automation processes Experience leading webinars or speaking at business events CRM proficiency and disciplined sales reporting Existing network within any of the target verticals What's on Offer Competitive basic salary + uncapped commission structure Hybrid working - remote, office-based, and client-facing Genuine career progression within a growing automation and digitisation division Strong support from senior leadership and established vendor partnerships Ongoing product and sales training Interested? Get in touch with MSP Talent Bridge to find out more about this opportunity.
May 12, 2026
Full time
The Opportunity We're working exclusively with a well-established and respected technology solutions business to find an ambitious Business Development Manager with a consultative edge. This is a newly focused role within their growing digital transformation division - an exciting moment to join as they expand their automation and workflow consultancy offering. If you're experienced in B2B software or solutions sales and want to build something - not just inherit a patch - this is worth a conversation. What You'll Be Doing Business Development & Pipeline Build and manage your own pipeline through outbound prospecting, networking, referrals, and partner activity Identify and win new logo opportunities across target verticals Develop consultative relationships with senior decision-makers and stakeholders Own the full sales cycle from discovery through to close Consultative Sales & Demonstrations Run discovery meetings to understand customer workflows, pain points, and compliance requirements Deliver compelling DocuWare software demonstrations - both online and in person Present tailored automation and digitisation solutions aligned to client goals Collaborate with senior leadership on strategic and larger accounts Account Development & Marketing Engage the existing client base to introduce automation and digital workflow solutions Identify upsell and cross-sell opportunities within managed print and technology clients Partner with the marketing team on campaigns, webinars, and events Target Verticals Manufacturing, Logistics & Distribution, Professional Services, Construction, Healthcare, Education, Finance & Accounts, Legal, HR & Recruitment. What We're Looking For Essential Proven B2B software or solutions sales experience Experience selling SaaS, document management, workflow automation, or business software Strong pipeline generation and self-management skills Confident delivering software demos and consultative presentations Commercially sharp with strong closing ability Excellent communicator - builds trust at senior level Self-motivated, organised, and comfortable working independently Full UK driving licence Desirable Experience with DocuWare or similar ECM/DMS/workflow platforms Understanding of digital transformation and automation processes Experience leading webinars or speaking at business events CRM proficiency and disciplined sales reporting Existing network within any of the target verticals What's on Offer Competitive basic salary + uncapped commission structure Hybrid working - remote, office-based, and client-facing Genuine career progression within a growing automation and digitisation division Strong support from senior leadership and established vendor partnerships Ongoing product and sales training Interested? Get in touch with MSP Talent Bridge to find out more about this opportunity.
