Pertemps Bristol Perm Hub

Job Title: Planning Administrator Location: Exeter Hours: 37 hours per week, Monday - Friday 9:00 - 17:00 Contract Length: ASAP - end of June 2026 Pay Rate: £13.83 About the Role We are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process , helping to reduce missed appointments and support the delivery of an efficient, customer-focused service. This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers. Key Responsibilities Processing no-access repair cases on Civica from start to finish with accuracy Working closely with Customer Services, Enforcement, Housing, and Planning teams Providing general administrative support to the Planning team Understanding and applying legislation relating to no-access repairs Keeping system and process knowledge up to date and compliant Checking and updating customer contact details and investigating booking issues Delivering a high-quality, customer-focused service Producing daily reports on no-access KPIs and identifying trends using Microsoft Excel Confidently engaging with customers and internal stakeholders regarding access for repairs About You The successful candidate will have: Strong administrative experience Excellent attention to detail Previous data entry experience Customer service experience Clear and confident verbal and written communication skills The confidence to have open and professional conversations with customers and colleagues Experience using a range of IT systems, including Outlook, Excel, and Microsoft Teams