ed Resourcing Ltd

IT Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software and user access issues. Deliver an excellent customer experience with every interaction. Systems & Device Support Configure laptops, desktops and mobile devices. Create and manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. Project Support Assist with hardware rollouts, migrations and system upgrades. Support testing and deployment of new solutions. Help deliver technical improvements across the business. Build technical knowledge through hands-on project work. Team Collaboration & Development Work closely with the IT Operations Manager and wider IT team. Contribute to documentation and knowledge sharing. Continuously develop your technical skills across infrastructure and cloud technologies. What we're looking for We're looking for someone who is passionate about technology, enjoys helping people and wants to build a long-term career in IT. Essential skills and experience Experience providing 1st and 2nd Line IT Support. Strong Microsoft Windows troubleshooting skills across endpoints and servers. Good understanding of Microsoft 365. Basic networking knowledge. Exposure to Azure, Intune and Microsoft Defender for Endpoint. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise workload in a fast-paced environment. Positive attitude with a genuine desire to learn and develop. You'll stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. Delivering a great user experience. Providing accurate, consistent technical support. Contributing to successful IT projects. Continuously developing your technical knowledge and capability. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join a growing business investing heavily in technology and transformation. Why join us? This is a fantastic opportunity to join a growing business where IT is at the heart of transformation. You'll gain exposure to modern technologies, work on exciting projects, learn from experienced colleagues and have genuine opportunities to progress your career. If you're passionate about technology, enjoy solving problems and want to develop into a well-rounded IT professional, we'd love to hear from you.

ManageEngine Consultant (Contract) Location: London (Hybrid) Contract: Initial Audit & Consultancy Assignment (Potential Extension) Overview We are seeking an experienced, hands-on ManageEngine Consultant to conduct an independent audit of an existing ManageEngine environment. The organisation has invested in several ManageEngine modules; however, they are either not fully configured, poorly configured, or significantly underutilised. Your role will be to assess the current implementation, identify opportunities for improvement, and provide clear, practical recommendations to maximise the value of the platform. This initial engagement has the potential to develop into a longer-term optimisation and implementation project. Key Responsibilities Conduct a full audit of the existing ManageEngine environment. Review current configurations, workflows, automations, and integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support the implementation of recommended improvements should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability to work independently and provide objective, unbiased consultancy. This is an excellent opportunity for an experienced consultant looking to add value by transforming an underutilised ManageEngine environment into an efficient, business-enabling ITSM platform.

Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join our operations team based in King's Lynn. This is a fantastic opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Service Desk Coordinator, you'll become the central point of coordination between clients, engineers, suppliers and internal teams. You'll oversee change management and provisioning requests from start to finish, ensuring work is scheduled efficiently, clients remain informed and service levels are consistently achieved. From allocating engineers and coordinating equipment deliveries to monitoring ticket queues and resolving potential delays before they become issues, you'll be instrumental in keeping our service operation running smoothly. What You'll Be Doing Coordinating change management and provisioning requests across multiple client environments. Monitoring multiple service desk queues and ensure requests are progressing within agreed SLAs. Scheduling and allocating work to the Provisioning Team. Track requests through to successful completion. Monitoring engineer workloads and priorities. Liaising with third-party IT, telecoms and software suppliers. Keeping clients updated via phone, email and service tickets. Coordinating equipment deliveries to customer sites across the UK. Managing stock movements and maintain accurate inventory records. Maintaining accurate information within the service management platform. Producing weekly and monthly operational reports. Supporting the Service Desk Team Lead with service coordination activities. Identify and escalate potential risks or delays before they impact customers. About You We're looking for someone who enjoys organisation, communication and problem-solving. You'll ideally have: Excellent organisational and time management skills. The ability to manage multiple competing priorities. Strong attention to detail. Excellent written and verbal communication skills. Confidence communicating with customers, suppliers and colleagues. A proactive, positive approach to work. Strong Microsoft Office skills, particularly Outlook, Excel and Word. Experience coordinating workloads, schedules or service requests. The ability to remain calm under pressure and work effectively in a busy environment. Experience within an IT or technology environment would be advantageous. Full training will be provided. What's on Offer Salary of £30,000 - £37,500 , depending on experience. Hybrid working with four days working from home after induction. 25 days annual leave plus Bank Holidays. Contributory NEST pension scheme. Private healthcare including health, dental and optical cover. Personal learning and development plan. Monthly one-to-one development reviews. Clear opportunities for career progression. Supportive and collaborative team culture. Regular company social events. Dell laptop, dual monitors, docking station and headset. Free on-site parking. Working Arrangement Following a comprehensive induction, you'll work: Monday to Friday, 9:00am - 5:30pm. One anchor day each week in the King's Lynn office. Four days working from home. Additional office attendance may occasionally be required to support business or client requirements. If you're an organised coordinator who enjoys bringing people, technology and processes together to deliver outstanding customer service, we'd love to hear from you.

Head of Infrastructure Engineering & Operations Location: South London (Hybrid) Travel: Quarterly travel to India during Year 1 (reducing in Year 2) Security Clearance: DBS check required Sponsorship: Unfortunately, visa sponsorship is not available. The Opportunity An established UK organisation is investing heavily in its technology function and is looking to appoint a Head of Infrastructure Engineering & Operations to lead the transformation of its infrastructure services. This is a senior leadership role responsible for shaping the infrastructure strategy, improving operational resilience, strengthening governance, and ensuring technology services support the wider business effectively. You'll have the opportunity to modernise infrastructure operations, establish technical ownership across the estate, and drive measurable improvements in performance, availability and security. This position would suit someone with a strong infrastructure engineering background who has progressed into leadership and enjoys balancing technical direction, architecture, operational excellence and vendor management. The Role As Head of Infrastructure Engineering & Operations, you will provide technical leadership across the organisation's infrastructure estate, ensuring platforms are secure, scalable, commercially effective and aligned to business objectives. You will work closely with internal stakeholders and third-party partners to improve service quality, embed governance, and deliver a more resilient infrastructure environment. A key focus of the role will be delivering tangible operational improvements within your first six months. Key Responsibilities Infrastructure Leadership & Operational Excellence Provide technical leadership across all infrastructure platforms. Establish clear ownership across infrastructure domains. Improve platform resilience, stability and overall service performance. Drive measurable improvements in availability, recovery capabilities and operational maturity. Reduce major incidents through proactive lifecycle management. Implement structured patching, upgrade and capacity planning. Strengthen the organisation's cyber security posture. Architecture & Technical Governance Define and implement infrastructure architecture standards. Ensure solutions are supportable, secure and fully documented. Align infrastructure design with operational support capabilities. Promote consistency, governance and best practice across all technology services. Vendor & Commercial Management Build strong governance frameworks for third-party suppliers. Hold vendors accountable through structured performance reviews and service management. Ensure technical standards are reflected within supplier contracts. Work collaboratively with partners on infrastructure upgrades, migrations and remediation programmes. Technology Environment You'll oversee a diverse enterprise infrastructure including: VMware and Nutanix virtualisation Windows Server environments Microsoft Azure Enterprise networking (LAN/WAN) Network edge technologies Citrix Endpoint security platforms Cyber and Information Security Physical infrastructure and site technology About You We're looking for someone who combines strong technical credibility with proven leadership experience. You'll ideally have: Significant experience leading enterprise infrastructure and operations teams. Strong knowledge of Microsoft infrastructure technologies and Azure. Experience managing virtualised environments, including VMware and/or Nutanix. A solid understanding of infrastructure architecture and governance. Experience implementing IT operational best practices and improving service maturity. Strong vendor and supplier management experience. Excellent stakeholder management and communication skills. A proactive, hands-on approach with the ability to lead technology transformation. Why Apply? This is an excellent opportunity to shape the future of a large-scale technology estate within a business that is investing significantly in infrastructure transformation. You'll have genuine ownership, the opportunity to influence technology strategy, and the ability to make a visible impact across the organisation while leading a high-performing infrastructure function.

Senior RF Engineer Cambridge (Hybrid, 3 days onsite) Full-time Permanent Overview We are working with a leading engineering organisation specialising in high-performance RF, microwave, and mmWave technologies used in mission-critical applications across telecommunications, aerospace, and advanced communications systems. They are looking for a Senior RF / mmWave Engineer to support the design, development, and delivery of advanced RF subsystems. This is a hands-on role requiring strong experience across design, simulation, and testing. Responsibilities Design and develop RF and mmWave circuits, components, and subsystems Carry out RF system analysis, optimisation, and troubleshooting Perform RF measurements, testing, and validation of hardware Produce technical documentation including reports and test plans Ensure designs meet specifications, standards, and customer requirements Support product development from concept through to manufacturing Work closely with cross-functional engineering teams Contribute to technical discussions, proposals, and customer engagements Requirements Minimum 5 years' hands-on RF engineering experience Strong background in RF/microwave/mmWave design and development Experience with simulation tools such as AWR and/or CST Practical experience with RF testing and lab-based measurements Strong understanding of RF systems (not purely antenna-focused) Experience working across the full product lifecycle Additional Information Experience working at mmWave frequencies is highly desirable Familiarity with Altium is a plus Must have the right to work in the UK Must be eligible for UK Security Clearance

VMware / Nutanix Infrastructure Engineer (Contract) Location: Hybrid - Surrey (2-3 days onsite) (TBC) Contract: Initial 6-12 Months Day Rate: Competitive (Outside IR35 TBC) We're working with a well-established organisation that has made significant investment in its VMware and Nutanix infrastructure. Following a major programme of upgrades, platform modernisation and hardware refreshes, they're now looking for an experienced Infrastructure Engineer to take ownership of the virtualisation estate and help drive operational excellence. This is an excellent opportunity for a VMware specialist with Nutanix experience to join a highly skilled infrastructure team and play a key role in maintaining, optimising and evolving a business-critical platform. The Role You'll be responsible for the day-to-day ownership of the VMware and Nutanix environments, ensuring they remain secure, resilient and performing at their best. Alongside platform administration, you'll provide technical leadership, produce high-quality documentation and support the wider infrastructure team through knowledge sharing and best practice. Key Responsibilities Take ownership of the VMware and Nutanix infrastructure. Maintain platform health, performance and availability. Plan and implement VMware, Nutanix, firmware and infrastructure upgrades. Perform patching, lifecycle management and proactive maintenance. Troubleshoot complex infrastructure issues and act as the senior technical escalation point. Produce and maintain both operational and design documentation. Work closely with infrastructure, networking and security teams. Contribute to disaster recovery, resilience and business continuity planning. Identify opportunities to automate and improve operational processes. Mentor and upskill members of the internal infrastructure team. Skills & Experience We're particularly interested in candidates with: Strong commercial experience administering enterprise VMware environments. Hands-on experience with VMware vSphere, ESXi and vCenter. Experience supporting Nutanix AHV environments. Knowledge of hyper-converged infrastructure technologies. Experience with firmware upgrades, lifecycle management and patching. Strong understanding of high availability, clustering and disaster recovery. Windows Server infrastructure experience. PowerShell scripting and automation experience would be advantageous. Excellent troubleshooting, documentation and communication skills. Desirable Experience Experience with any of the following would be beneficial: Nutanix Prism VMware vSAN VMware NSX Dell VxRail Azure Stack HCI Azure Infrastructure Veeam or enterprise backup platforms What's on Offer Long-term contract with the potential to extend. Opportunity to take ownership of a modern enterprise virtualisation platform. Work on a business-critical infrastructure environment. Collaborative and technically capable team. A varied role with a blend of BAU support, platform optimisation and infrastructure project work. If you're a VMware specialist looking for a long-term contract where you can make a genuine impact while working with modern virtualisation technologies, we'd love to hear from you.

Senior Data Platform Engineer (Snowflake) Locations: Manchester / London (Hybrid) Type: Permanent, Full-Time (37.5 hours) Salary: £90,000 - 120000 + 10% Bonus + Excellent Benefits Overview We're hiring a Senior Data Platform Engineer to play a key role in designing, building, and operating a secure, scalable enterprise data platform with a strong focus on Snowflake . This is a senior-level position where you'll take ownership of platform engineering capabilities- driving automation, governance, and performance optimisation, while enabling data teams to deliver advanced analytics at scale. You'll operate with a high level of autonomy, contributing to platform standards, improving reliability, and ensuring cost-effective, compliant data operations. Key Responsibilities Design, build, and manage Snowflake platform capabilities within an enterprise data environment Automate infrastructure and resource provisioning using Terraform (IaC) Develop and maintain CI/CD pipelines (GitHub Actions / Azure DevOps) Implement monitoring, alerting, and observability frameworks Lead cost optimisation initiatives across Snowflake workloads Define and enforce security best practices (RBAC, data masking, identity integration) Establish governance and compliance frameworks (audit logging, access reviews) Design and implement disaster recovery and business continuity strategies Create reusable modules, templates, and platform standards Produce high-quality documentation, runbooks, and onboarding materials Required Skills & Experience Strong experience in platform or cloud engineering within enterprise environments Deep expertise in Snowflake (warehousing, RBAC, data sharing, performance tuning) Hands-on experience with Terraform and Infrastructure as Code Proven experience building CI/CD pipelines (GitHub Actions or Azure DevOps) Strong scripting skills ( SQL, Python, or Bash ) Solid understanding of Snowflake security features (masking, encryption, identity federation) Experience with monitoring, query profiling, and usage tracking Demonstrated ability to optimise performance and manage costs in large-scale environments Strong communication skills with the ability to work across engineering, data, and compliance teams Proactive approach to documentation and platform standards What's on Offer 25 days holiday (with option to buy/sell) Annual bonus Private healthcare Enhanced pension and life insurance Flexible working arrangements Wellbeing support and lifestyle benefits Access to discounts and additional perks

Senior Manager, Service & Business Systems Location: Hertfordshire (Hybrid) Type: Permanent Full Time Shape the Future of Digital Manufacturing We're partnering with a global pharmaceutical organisation, to recruit a Senior Manager, Service & Business Systems . This is a rare opportunity to join the senior leadership team and play a pivotal role in shaping the digital future of a highly regulated manufacturing environment. You'll be responsible for the strategy, performance, resilience and compliance of the business-critical systems that support the manufacture and supply of medicines to patients around the world. This is far more than an operational IT leadership role. It's a strategic position at the intersection of technology, manufacturing, quality and business transformation. The Opportunity As the senior technology leader for the manufacturing site, you will: Develop and deliver the site's digital and business systems strategy. Lead the performance, resilience and compliance of GxP-regulated business systems. Drive digital transformation and smart manufacturing initiatives. Partner with senior stakeholders across Manufacturing, Quality, Engineering, Supply Chain and Global IT. Lead a specialist team covering Manufacturing Systems, Operational Technology (OT), Laboratory Systems, Supply Chain Systems, Computer System Validation (CSV), Serialization and IT Services. Own the digital portfolio, prioritising investments and overseeing strategic programmes. Ensure business continuity, regulatory compliance, audit readiness and data integrity across critical manufacturing systems. Build high-performing teams while developing capability and driving continuous improvement. Represent the manufacturing site within regional and global technology governance forums. About You We're looking for an experienced technology leader who thrives in a regulated manufacturing environment and enjoys combining strategic leadership with operational excellence. You'll bring: Significant leadership experience within pharmaceutical manufacturing or another highly regulated industry. Strong knowledge of GxP environments and validated systems. Experience with Computer System Validation (CSV), change control, data integrity and regulatory compliance. A proven track record of leading manufacturing or business systems supporting operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS, ERP or Operational Technology (OT). IT Service Management and Business Continuity Planning. ITIL, PRINCE2, PMP, Agile or similar professional certifications. Why Join? This is an opportunity to influence technology strategy at both site and regional level while supporting the manufacture of medicines that improve patients' lives. You'll benefit from: A senior leadership position with significant visibility across the business. The opportunity to shape digital transformation within a global pharmaceutical organisation. Ownership of critical GxP-regulated systems supporting manufacturing operations. Exposure to regional and global technology initiatives. Leadership of a highly skilled multidisciplinary team. A collaborative culture focused on innovation, continuous improvement and patient outcomes. Hybrid working.

Junior ICT Field Engineer North/North-West London £24,000 - £32,000 Mileage Phone 5 weeks holiday Hours: 9.00am-5.00pm Mon-Fri We're looking for a personable and reliable Junior ICT Field Engineer to support a number of schools in the North London area. This is a field-based role, where you will get the opportunity to learn and grow from senior engineers. You'll visit schools on a rota, delivering day-to-day ICT support, installations, troubleshooting, and preventative maintenance. Key Responsibilities Visit multiple primary school sites on a scheduled rota Troubleshoot and resolve ICT faults Carry out minor repairs and maintenance of ICT equipment Support and maintain network infrastructure and peripherals Escalate complex issues to the service desk where required Technologies & Equipment: Servers, desktops, and laptops Interactive screens/whiteboards (Smart, Promethean, etc.) Printers, speakers, amplifiers, visualisers Cameras, webcams, VoIP phones (connectivity support only) Tablets (iPads, Windows tablets), Chromebooks Network infrastructure and peripherals Essential Requirements Experience working within an IT role in a school Some knowledge of Active Directory & Windows Excellent customer-facing and communication skills Highly motivated and able to work using your own initiative Own transport required DBS desirable (DBS check will be funded if required) Please apply or contact Altered Resourcing for more info.

IT Recruitment Consultant Location: Central London (hybrid working options available) Salary: Competitive base salary uncapped commission (OTE £50k in year 1, depending on experience) Employment Type: Full-time, Permanent About Us: We are a boutique recruitment agency based in the heart of London, specialising in placing top IT talent with innovative companies across the UK. As a small, dynamic team, we pride ourselves on building long-term relationships with clients and candidates, delivering personalised service, and achieving outstanding results in a fast-paced market. We're growing steadily and looking for an experienced consultant to join us and make an immediate impact. The Role This is a full 360-degree recruitment position where you'll manage the end-to- end process: from winning new business and developing client relationships to sourcing, resourcing, and placing high-calibre IT professionals. Key responsibilities include: - Proactively identifying and winning new clients through business development activities (cold calling, networking, LinkedIn outreach, and attending industry events). - Building and maintaining strong relationships with existing clients to understand their hiring needs and secure repeat business. - Managing the full recruitment lifecycle: writing job adverts, sourcing candidates via job boards, databases, social media, and headhunting. - Screening, interviewing, and qualifying candidates to ensure the best fit for client requirements. - Negotiating offers, managing the placement process, and providing ongoing support to both clients and candidates. - Achieving and exceeding personal billing targets while contributing to team growth. About You We're seeking a driven and results-oriented individual with a proven background in recruitment. Essential requirements: - Minimum of 2 years' experience in recruitment, ideally within the IT/tech sector (e.g., software development, cybersecurity, data, cloud, or infrastructure roles). - Demonstrable track record in resourcing/top talent sourcing and business development (winning new clients and generating revenue). - Strong communication and interpersonal skills, with the ability to build rapport quickly. - Ambitious, resilient, and target-driven mindset - thriving in a commission- based environment. - Excellent organisational skills and the ability to manage multiple roles simultaneously. Desirable: - Experience in contract or permanent IT placements. - Existing network within the UK IT market. What We Offer: - Uncapped commission structure with high earning potential. - Supportive, collaborative team environment in a small agency (no micro management, more autonomy). - Opportunities for rapid progression as the agency grows. - Hybrid working (3-4 days in the office). - Regular incentives, team socials, and a focus on work-life balance. If you're an experienced recruiter looking to join a growing boutique agency where your contributions directly drive success, we'd love to hear from you. Apply with your CV and a brief note on your key achievements in resourcing and business development.

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role , responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires someone who has already operated successfully as a Service Delivery Manager and is ready to deliver at a higher standard. The Role You will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational teams Ensure consistent delivery against SLAs across all client accounts Maintain control of ticket queues, call handling and service standards Step in during major incidents or service disruption to stabilise delivery Client Engagement & Success Act as a senior operational contact for key clients Lead structured service reviews with clear performance data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident reviews and embed lasting improvements Team Leadership Lead, coach and develop a team of 12-15 operational staff Drive accountability, performance and professional standards Manage performance proactively, including underperformance and complex people matters Build a culture where ownership and client care are the baseline Operational Improvement & Governance Identify trends, recurring issues and systemic weaknesses Deliver continuous improvement initiatives with measurable outcomes Ensure adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery team Clear, measurable improvements in operational KPIs What We're Looking For Essential Experience 3-5 years as a Service Delivery Manager Experience managing multiple operational teams (Service Desk, Provisioning, Field Engineering) Proven track record managing complex client relationships in regulated environments Strong experience handling escalations, major incidents and high-pressure situations Demonstrable success improving team performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased Calm, clear and decisive under pressure Holds high standards for both themselves and others Comfortable operating at both strategic and operational levels Understands the difference between managing a team and leading one Location & Working Pattern Hybrid: 2 days per week in King's Lynn Must be within 1.5 hours travel distance Travel to client sites across the UK as required Monday to Friday, 9:00am - 5:30pm (flexibility required) Professional home working environment essential Salary & Benefits £45,000 - £55,000 (depending on experience) 25 days holiday bank holidays (rising to 30) Contributory pension scheme Private health, dental and eye care Structured personal development and technical training Monthly team socials, quarterly business updates, annual review event Hybrid working environment Free parking Our Culture We are direct, accountable and outcome-focused. We deal with issues early, not late. We take pride in delivering consistently high standards to clients who depend on us. Apply If you're an experienced Service Delivery Manager who has already proven yourself - and you're ready to operate at a higher level - we want to hear from you.

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role , responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires someone who has already operated successfully as a Service Delivery Manager and is ready to deliver at a higher standard. The Role You will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational teams Ensure consistent delivery against SLAs across all client accounts Maintain control of ticket queues, call handling and service standards Step in during major incidents or service disruption to stabilise delivery Client Engagement & Success Act as a senior operational contact for key clients Lead structured service reviews with clear performance data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident reviews and embed lasting improvements Team Leadership Lead, coach and develop a team of 12-15 operational staff Drive accountability, performance and professional standards Manage performance proactively, including underperformance and complex people matters Build a culture where ownership and client care are the baseline Operational Improvement & Governance Identify trends, recurring issues and systemic weaknesses Deliver continuous improvement initiatives with measurable outcomes Ensure adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery team Clear, measurable improvements in operational KPIs What We're Looking For Essential Experience 3-5 years as a Service Delivery Manager Experience managing multiple operational teams (Service Desk, Provisioning, Field Engineering) Proven track record managing complex client relationships in regulated environments Strong experience handling escalations, major incidents and high-pressure situations Demonstrable success improving team performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased Calm, clear and decisive under pressure Holds high standards for both themselves and others Comfortable operating at both strategic and operational levels Understands the difference between managing a team and leading one Location & Working Pattern Hybrid: 2 days per week in King's Lynn Must be within 1.5 hours travel distance Travel to client sites across the UK as required Monday to Friday, 9:00am - 5:30pm (flexibility required) Professional home working environment essential Salary & Benefits £45,000 - £55,000 (depending on experience) 25 days holiday bank holidays (rising to 30) Contributory pension scheme Private health, dental and eye care Structured personal development and technical training Monthly team socials, quarterly business updates, annual review event Hybrid working environment Free parking Our Culture We are direct, accountable and outcome-focused. We deal with issues early, not late. We take pride in delivering consistently high standards to clients who depend on us. Apply If you're an experienced Service Delivery Manager who has already proven yourself - and you're ready to operate at a higher level - we want to hear from you.

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role , responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires someone who has already operated successfully as a Service Delivery Manager and is ready to deliver at a higher standard. The Role You will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational teams Ensure consistent delivery against SLAs across all client accounts Maintain control of ticket queues, call handling and service standards Step in during major incidents or service disruption to stabilise delivery Client Engagement & Success Act as a senior operational contact for key clients Lead structured service reviews with clear performance data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident reviews and embed lasting improvements Team Leadership Lead, coach and develop a team of 12-15 operational staff Drive accountability, performance and professional standards Manage performance proactively, including underperformance and complex people matters Build a culture where ownership and client care are the baseline Operational Improvement & Governance Identify trends, recurring issues and systemic weaknesses Deliver continuous improvement initiatives with measurable outcomes Ensure adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery team Clear, measurable improvements in operational KPIs What We're Looking For Essential Experience 3-5 years as a Service Delivery Manager Experience managing multiple operational teams (Service Desk, Provisioning, Field Engineering) Proven track record managing complex client relationships in regulated environments Strong experience handling escalations, major incidents and high-pressure situations Demonstrable success improving team performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased Calm, clear and decisive under pressure Holds high standards for both themselves and others Comfortable operating at both strategic and operational levels Understands the difference between managing a team and leading one Location & Working Pattern Hybrid: 2 days per week in King's Lynn Must be within 1.5 hours travel distance Travel to client sites across the UK as required Monday to Friday, 9:00am - 5:30pm (flexibility required) Professional home working environment essential Salary & Benefits £45,000 - £55,000 (depending on experience) 25 days holiday bank holidays (rising to 30) Contributory pension scheme Private health, dental and eye care Structured personal development and technical training Monthly team socials, quarterly business updates, annual review event Hybrid working environment Free parking Our Culture We are direct, accountable and outcome-focused. We deal with issues early, not late. We take pride in delivering consistently high standards to clients who depend on us. Apply If you're an experienced Service Delivery Manager who has already proven yourself - and you're ready to operate at a higher level - we want to hear from you.

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.

Junior ICT Field Engineer North/North-West London £24,000 - £32,000 Mileage Phone 5 weeks holiday Hours: 9.00am-5.00pm Mon-Fri We're looking for a personable and reliable Junior ICT Field Engineer to support a number of schools in the North London area. This is a field-based role, where you will get the opportunity to learn and grow from senior engineers. You'll visit schools on a rota, delivering day-to-day ICT support, installations, troubleshooting, and preventative maintenance. Key Responsibilities Visit multiple primary school sites on a scheduled rota Troubleshoot and resolve ICT faults Carry out minor repairs and maintenance of ICT equipment Support and maintain network infrastructure and peripherals Escalate complex issues to the service desk where required Technologies & Equipment: Servers, desktops, and laptops Interactive screens/whiteboards (Smart, Promethean, etc.) Printers, speakers, amplifiers, visualisers Cameras, webcams, VoIP phones (connectivity support only) Tablets (iPads, Windows tablets), Chromebooks Network infrastructure and peripherals Essential Requirements Experience working within an IT role in a school Some knowledge of Active Directory & Windows Excellent customer-facing and communication skills Highly motivated and able to work using your own initiative Own transport required DBS desirable (DBS check will be funded if required) Please apply or contact Altered Resourcing for more info.

IT Recruitment Consultant Location: Central London (hybrid working options available) Salary: Competitive base salary uncapped commission (OTE £50k in year 1, depending on experience) Employment Type: Full-time, Permanent About Us: We are a boutique recruitment agency based in the heart of London, specialising in placing top IT talent with innovative companies across the UK. As a small, dynamic team, we pride ourselves on building long-term relationships with clients and candidates, delivering personalised service, and achieving outstanding results in a fast-paced market. We're growing steadily and looking for an experienced consultant to join us and make an immediate impact. The Role This is a full 360-degree recruitment position where you'll manage the end-to- end process: from winning new business and developing client relationships to sourcing, resourcing, and placing high-calibre IT professionals. Key responsibilities include: - Proactively identifying and winning new clients through business development activities (cold calling, networking, LinkedIn outreach, and attending industry events). - Building and maintaining strong relationships with existing clients to understand their hiring needs and secure repeat business. - Managing the full recruitment lifecycle: writing job adverts, sourcing candidates via job boards, databases, social media, and headhunting. - Screening, interviewing, and qualifying candidates to ensure the best fit for client requirements. - Negotiating offers, managing the placement process, and providing ongoing support to both clients and candidates. - Achieving and exceeding personal billing targets while contributing to team growth. About You We're seeking a driven and results-oriented individual with a proven background in recruitment. Essential requirements: - Minimum of 2 years' experience in recruitment, ideally within the IT/tech sector (e.g., software development, cybersecurity, data, cloud, or infrastructure roles). - Demonstrable track record in resourcing/top talent sourcing and business development (winning new clients and generating revenue). - Strong communication and interpersonal skills, with the ability to build rapport quickly. - Ambitious, resilient, and target-driven mindset - thriving in a commission- based environment. - Excellent organisational skills and the ability to manage multiple roles simultaneously. Desirable: - Experience in contract or permanent IT placements. - Existing network within the UK IT market. What We Offer: - Uncapped commission structure with high earning potential. - Supportive, collaborative team environment in a small agency (no micro management, more autonomy). - Opportunities for rapid progression as the agency grows. - Hybrid working (3-4 days in the office). - Regular incentives, team socials, and a focus on work-life balance. If you're an experienced recruiter looking to join a growing boutique agency where your contributions directly drive success, we'd love to hear from you. Apply with your CV and a brief note on your key achievements in resourcing and business development.

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role , responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires someone who has already operated successfully as a Service Delivery Manager and is ready to deliver at a higher standard. The Role You will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational teams Ensure consistent delivery against SLAs across all client accounts Maintain control of ticket queues, call handling and service standards Step in during major incidents or service disruption to stabilise delivery Client Engagement & Success Act as a senior operational contact for key clients Lead structured service reviews with clear performance data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident reviews and embed lasting improvements Team Leadership Lead, coach and develop a team of 12-15 operational staff Drive accountability, performance and professional standards Manage performance proactively, including underperformance and complex people matters Build a culture where ownership and client care are the baseline Operational Improvement & Governance Identify trends, recurring issues and systemic weaknesses Deliver continuous improvement initiatives with measurable outcomes Ensure adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery team Clear, measurable improvements in operational KPIs What We're Looking For Essential Experience 3-5 years as a Service Delivery Manager Experience managing multiple operational teams (Service Desk, Provisioning, Field Engineering) Proven track record managing complex client relationships in regulated environments Strong experience handling escalations, major incidents and high-pressure situations Demonstrable success improving team performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased Calm, clear and decisive under pressure Holds high standards for both themselves and others Comfortable operating at both strategic and operational levels Understands the difference between managing a team and leading one Location & Working Pattern Hybrid: 2 days per week in King's Lynn Must be within 1.5 hours travel distance Travel to client sites across the UK as required Monday to Friday, 9:00am - 5:30pm (flexibility required) Professional home working environment essential Salary & Benefits £45,000 - £55,000 (depending on experience) 25 days holiday bank holidays (rising to 30) Contributory pension scheme Private health, dental and eye care Structured personal development and technical training Monthly team socials, quarterly business updates, annual review event Hybrid working environment Free parking Our Culture We are direct, accountable and outcome-focused. We deal with issues early, not late. We take pride in delivering consistently high standards to clients who depend on us. Apply If you're an experienced Service Delivery Manager who has already proven yourself - and you're ready to operate at a higher level - we want to hear from you.

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role , responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires someone who has already operated successfully as a Service Delivery Manager and is ready to deliver at a higher standard. The Role You will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational teams Ensure consistent delivery against SLAs across all client accounts Maintain control of ticket queues, call handling and service standards Step in during major incidents or service disruption to stabilise delivery Client Engagement & Success Act as a senior operational contact for key clients Lead structured service reviews with clear performance data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident reviews and embed lasting improvements Team Leadership Lead, coach and develop a team of 12-15 operational staff Drive accountability, performance and professional standards Manage performance proactively, including underperformance and complex people matters Build a culture where ownership and client care are the baseline Operational Improvement & Governance Identify trends, recurring issues and systemic weaknesses Deliver continuous improvement initiatives with measurable outcomes Ensure adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery team Clear, measurable improvements in operational KPIs What We're Looking For Essential Experience 3-5 years as a Service Delivery Manager Experience managing multiple operational teams (Service Desk, Provisioning, Field Engineering) Proven track record managing complex client relationships in regulated environments Strong experience handling escalations, major incidents and high-pressure situations Demonstrable success improving team performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased Calm, clear and decisive under pressure Holds high standards for both themselves and others Comfortable operating at both strategic and operational levels Understands the difference between managing a team and leading one Location & Working Pattern Hybrid: 2 days per week in King's Lynn Must be within 1.5 hours travel distance Travel to client sites across the UK as required Monday to Friday, 9:00am - 5:30pm (flexibility required) Professional home working environment essential Salary & Benefits £45,000 - £55,000 (depending on experience) 25 days holiday bank holidays (rising to 30) Contributory pension scheme Private health, dental and eye care Structured personal development and technical training Monthly team socials, quarterly business updates, annual review event Hybrid working environment Free parking Our Culture We are direct, accountable and outcome-focused. We deal with issues early, not late. We take pride in delivering consistently high standards to clients who depend on us. Apply If you're an experienced Service Delivery Manager who has already proven yourself - and you're ready to operate at a higher level - we want to hear from you.

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.