Field Lane Foundation
About The Role Are you passionate about making a difference in people's lives? Do you want to be part of a caring, supportive, and dedicated team? We're looking for a Housing Administrator to join our supported living and housing services based in Surrey. This is a varied and rewarding opportunity where your organisation, communication, and people skills will directly support tenants, families, professionals, and care teams - helping services run smoothly and compliantly. As a Housing Administrator, you'll: Act as the first point of contact - answering phones, emails, and welcoming tenants, families, and professionals. Provide housing administration support, including maintaining tenancy records, start and end dates, and issuing tenancy agreements (including easy-read versions). Support families and tenants with housing benefit applications, exempt accommodation claims, and related queries. Liaise with external agencies such as local authorities, housing benefit teams, and Universal Credit to resolve housing and benefit issues. Take and coordinate maintenance queries for Surrey projects and Ashdown, ensuring clear communication with families and tenants. Support compliance with data collection requirements for CQC, Capacity Tracker, and commissioning authorities. Assist with audits, KPI collation, and performance reporting. Support property management and projects teams with document control to meet SCC, WSCC, and Hampshire contract requirements. Book meetings, reviews, and professional visits, and provide hospitality when required. Order PPE, stationery, and supplies, and support events and social activities. Manage the social club and safely oversee the secure handling of client bank cards in line with policy. What we're looking for: At least two years' experience in an administrative role within housing, supported living, care, or a related environment. Knowledge of housing management processes, tenancy administration, and compliance requirements. Experience supporting benefit applications or liaising with external agencies (desirable). Strong organisational skills with excellent attention to detail. Confident communication skills, both written and verbal, with a warm and professional approach. The ability to produce accessible documentation, including easy-read materials. A calm, empathetic, and non-judgemental approach when supporting tenants and families. The ability to manage multiple priorities and work collaboratively as part of a team. A commitment to confidentiality, safeguarding, equality, and inclusion. About The Organisation Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including: • Adults with learning disabilities, many of whom are also autistic. • Vulnerable families, including those experiencing homelessness. • Individuals who need additional support to remain in their homes or with their families. We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives. Why Join Us? • Be part of a warm, inclusive, and supportive organisation. • Ongoing training and professional development opportunities. • A varied role where no two days are the same. • The chance to make a real difference in people's lives every day. • Competitive pay and benefits package.
About The Role Are you passionate about making a difference in people's lives? Do you want to be part of a caring, supportive, and dedicated team? We're looking for a Housing Administrator to join our supported living and housing services based in Surrey. This is a varied and rewarding opportunity where your organisation, communication, and people skills will directly support tenants, families, professionals, and care teams - helping services run smoothly and compliantly. As a Housing Administrator, you'll: Act as the first point of contact - answering phones, emails, and welcoming tenants, families, and professionals. Provide housing administration support, including maintaining tenancy records, start and end dates, and issuing tenancy agreements (including easy-read versions). Support families and tenants with housing benefit applications, exempt accommodation claims, and related queries. Liaise with external agencies such as local authorities, housing benefit teams, and Universal Credit to resolve housing and benefit issues. Take and coordinate maintenance queries for Surrey projects and Ashdown, ensuring clear communication with families and tenants. Support compliance with data collection requirements for CQC, Capacity Tracker, and commissioning authorities. Assist with audits, KPI collation, and performance reporting. Support property management and projects teams with document control to meet SCC, WSCC, and Hampshire contract requirements. Book meetings, reviews, and professional visits, and provide hospitality when required. Order PPE, stationery, and supplies, and support events and social activities. Manage the social club and safely oversee the secure handling of client bank cards in line with policy. What we're looking for: At least two years' experience in an administrative role within housing, supported living, care, or a related environment. Knowledge of housing management processes, tenancy administration, and compliance requirements. Experience supporting benefit applications or liaising with external agencies (desirable). Strong organisational skills with excellent attention to detail. Confident communication skills, both written and verbal, with a warm and professional approach. The ability to produce accessible documentation, including easy-read materials. A calm, empathetic, and non-judgemental approach when supporting tenants and families. The ability to manage multiple priorities and work collaboratively as part of a team. A commitment to confidentiality, safeguarding, equality, and inclusion. About The Organisation Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including: • Adults with learning disabilities, many of whom are also autistic. • Vulnerable families, including those experiencing homelessness. • Individuals who need additional support to remain in their homes or with their families. We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives. Why Join Us? • Be part of a warm, inclusive, and supportive organisation. • Ongoing training and professional development opportunities. • A varied role where no two days are the same. • The chance to make a real difference in people's lives every day. • Competitive pay and benefits package.
Field Lane Foundation
About The Role Are you passionate about leading high-quality care and making a real difference in people's lives? Do you want to be part of a values-driven, supportive, and dedicated organisation where leadership really matters? We're looking for an experienced and compassionate Project Manager to lead one of our projects in Guilford supporting adults with learning disabilities and complex needs. This is a pivotal role where your leadership, decision-making, and people skills will directly shape the quality of care, staff development, and client outcomes. This is a challenging and deeply rewarding opportunity for someone who believes in person-centred care, dignity, inclusion, and empowering both clients and staff to thrive. As a Project Manager, you'll: Take overall day-to-day responsibility for the management of the project, ensuring high-quality care and support at all times. Lead, develop, and line manage a staff team, providing clear direction, supervision, induction, and ongoing support. Ensure care and support are fully aligned with each client's assessed needs, health, and wellbeing. Oversee and ensure high-quality Person-Centred Plans are completed, implemented, and regularly reviewed. Embed Field Lane's values, principles, and good practice across all aspects of care delivery. Ensure all people are treated with dignity, respect, inclusion, and transparency. Lead on safeguarding, risk management, and medication administration in line with legislation and best practice. Ensure compliance with Health & Safety, infection prevention, confidentiality, and organisational policies and procedures. Work closely with the Senior Management Team to ensure effective service delivery and governance. Lead recruitment processes to attract, develop, and retain high-quality staff. Foster a positive, supportive, and motivated team culture focused on achieving the best outcomes for clients. Communicate effectively with clients, families, staff, and external agencies, providing reassurance, empathy, and clarity. What we're looking for: NVQ Level 5 in Health & Social Care (or equivalent), or a willingness to work towards this qualification. At least four years' experience working with people with learning disabilities, including those with complex needs. Strong knowledge of safeguarding and working with adults at risk. Proven experience of managing and leading staff teams within a care or supported living setting. Excellent communication, leadership, and interpersonal skills. A calm, confident, and compassionate approach to decision-making and problem-solving. A strong commitment to confidentiality, equality, inclusion, and best practice in care. The ability to work flexibly, think innovatively, and lead by example. About The Organisation About Field Lane Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including: • Adults with learning disabilities, many of whom are also autistic • Individuals with complex health and support needs • People who require structured, compassionate, and person-centred support to live fulfilling lives We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to deliver care that is respectful, inclusive, and empowering. Why Join Us? • Be part of a warm, inclusive, and supportive organisation • Make a genuine difference in people's lives every day • Ongoing training and professional development opportunities • A leadership role with real influence and purpose • Competitive pay and benefits package
About The Role Are you passionate about leading high-quality care and making a real difference in people's lives? Do you want to be part of a values-driven, supportive, and dedicated organisation where leadership really matters? We're looking for an experienced and compassionate Project Manager to lead one of our projects in Guilford supporting adults with learning disabilities and complex needs. This is a pivotal role where your leadership, decision-making, and people skills will directly shape the quality of care, staff development, and client outcomes. This is a challenging and deeply rewarding opportunity for someone who believes in person-centred care, dignity, inclusion, and empowering both clients and staff to thrive. As a Project Manager, you'll: Take overall day-to-day responsibility for the management of the project, ensuring high-quality care and support at all times. Lead, develop, and line manage a staff team, providing clear direction, supervision, induction, and ongoing support. Ensure care and support are fully aligned with each client's assessed needs, health, and wellbeing. Oversee and ensure high-quality Person-Centred Plans are completed, implemented, and regularly reviewed. Embed Field Lane's values, principles, and good practice across all aspects of care delivery. Ensure all people are treated with dignity, respect, inclusion, and transparency. Lead on safeguarding, risk management, and medication administration in line with legislation and best practice. Ensure compliance with Health & Safety, infection prevention, confidentiality, and organisational policies and procedures. Work closely with the Senior Management Team to ensure effective service delivery and governance. Lead recruitment processes to attract, develop, and retain high-quality staff. Foster a positive, supportive, and motivated team culture focused on achieving the best outcomes for clients. Communicate effectively with clients, families, staff, and external agencies, providing reassurance, empathy, and clarity. What we're looking for: NVQ Level 5 in Health & Social Care (or equivalent), or a willingness to work towards this qualification. At least four years' experience working with people with learning disabilities, including those with complex needs. Strong knowledge of safeguarding and working with adults at risk. Proven experience of managing and leading staff teams within a care or supported living setting. Excellent communication, leadership, and interpersonal skills. A calm, confident, and compassionate approach to decision-making and problem-solving. A strong commitment to confidentiality, equality, inclusion, and best practice in care. The ability to work flexibly, think innovatively, and lead by example. About The Organisation About Field Lane Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including: • Adults with learning disabilities, many of whom are also autistic • Individuals with complex health and support needs • People who require structured, compassionate, and person-centred support to live fulfilling lives We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to deliver care that is respectful, inclusive, and empowering. Why Join Us? • Be part of a warm, inclusive, and supportive organisation • Make a genuine difference in people's lives every day • Ongoing training and professional development opportunities • A leadership role with real influence and purpose • Competitive pay and benefits package
