An exciting opportunity for a Trade Marketing Executive to join the team of a well know leading Consumer Goods Company located in Basingstoke. The Trade Marketing Executive will support the execution of customer marketing strategies across key UK retail partners excl. Amazon. Assisting in the planning and execution of trade marketing campaigns across retail channels Starting Salary 35,000- 40,000 Hybrid Basingstoke Head office / 3 days in the office 2 WFH Excellent benefits, beautiful offices, exciting brands and progression opportunities! This role focuses on optimising retailer website content, enhancing product visibility, and ensuring seamless implementation of trade marketing activities in line with overall Brand Marketing. The Trade Marketing Executive will also work with the UK Marketing Manager and the UK Commercial team on retailer ranging, selections and promotions. The position requires strong attention to detail and the ability to manage multiple projects across digital and in-store touchpoints. Key Responsibilities Retailer Website Content Management Own and manage product listings across key retailer websites (e.g. Boots, Argos, JLP, THG etc.) Ensure product pages are accurate, up-to-date, and aligned with brand guidelines Optimise product content (titles, descriptions, images, richer content) to improve visibility and conversion Monitor online execution and identify opportunities to enhance digital shelf presence Product Visibility & Digital Merchandising Support initiatives to improve search rankings, category placement, and on-site visibility Work with retailers to secure enhanced brand content opportunities (e.g. banners, landing pages) Analyse performance metrics and recommend improvements to drive sales Trade Marketing Activity Implementation Assist in the planning and execution of trade marketing campaigns across retail channels Coordinate promotional activity including product launches, seasonal campaigns, and in-store activations Ensure all activity is delivered on time, within budget, and aligned with brand strategy Briefing Artwork & Assets Develop clear and concise briefs for creative and design teams Coordinate the delivery of digital and print assets for retail partners Ensure all materials meet brand guidelines and retailer specifications Manage asset approvals and distribution across stakeholders Key Skills & Experience 2-3 years' experience in Trade Marketing, Customer Marketing or E-commerce Experience managing retailer or e-commerce/self-serve platforms is advantageous Strong organisational and project management skills Attention to detail with a focus on accuracy in content management Ability to analyse data and translate insights into actions Strong communication skills with the ability to work with multiple teams Please apply, get in touch to hear more! TJEXE
Jul 24, 2026
Full time
An exciting opportunity for a Trade Marketing Executive to join the team of a well know leading Consumer Goods Company located in Basingstoke. The Trade Marketing Executive will support the execution of customer marketing strategies across key UK retail partners excl. Amazon. Assisting in the planning and execution of trade marketing campaigns across retail channels Starting Salary 35,000- 40,000 Hybrid Basingstoke Head office / 3 days in the office 2 WFH Excellent benefits, beautiful offices, exciting brands and progression opportunities! This role focuses on optimising retailer website content, enhancing product visibility, and ensuring seamless implementation of trade marketing activities in line with overall Brand Marketing. The Trade Marketing Executive will also work with the UK Marketing Manager and the UK Commercial team on retailer ranging, selections and promotions. The position requires strong attention to detail and the ability to manage multiple projects across digital and in-store touchpoints. Key Responsibilities Retailer Website Content Management Own and manage product listings across key retailer websites (e.g. Boots, Argos, JLP, THG etc.) Ensure product pages are accurate, up-to-date, and aligned with brand guidelines Optimise product content (titles, descriptions, images, richer content) to improve visibility and conversion Monitor online execution and identify opportunities to enhance digital shelf presence Product Visibility & Digital Merchandising Support initiatives to improve search rankings, category placement, and on-site visibility Work with retailers to secure enhanced brand content opportunities (e.g. banners, landing pages) Analyse performance metrics and recommend improvements to drive sales Trade Marketing Activity Implementation Assist in the planning and execution of trade marketing campaigns across retail channels Coordinate promotional activity including product launches, seasonal campaigns, and in-store activations Ensure all activity is delivered on time, within budget, and aligned with brand strategy Briefing Artwork & Assets Develop clear and concise briefs for creative and design teams Coordinate the delivery of digital and print assets for retail partners Ensure all materials meet brand guidelines and retailer specifications Manage asset approvals and distribution across stakeholders Key Skills & Experience 2-3 years' experience in Trade Marketing, Customer Marketing or E-commerce Experience managing retailer or e-commerce/self-serve platforms is advantageous Strong organisational and project management skills Attention to detail with a focus on accuracy in content management Ability to analyse data and translate insights into actions Strong communication skills with the ability to work with multiple teams Please apply, get in touch to hear more! TJEXE
Ecommerce Execution Manager - EMEA Location: Basingstoke / Hybrid Salary: 42,000- 47,000 DOE About the Company My client is a global consumer goods business with a portfolio of leading brands across beauty, personal care and lifestyle categories, sold through major retailers and ecommerce platforms across EMEA. Ecommerce is a key strategic growth channel, with increasing investment behind digital shelf performance, retailer execution, content quality, campaign delivery and commercial growth across priority markets. The business is building a lean, high-performing ecommerce team focused on speed, accountability and measurable results. This role will play a pivotal part in making sure ecommerce priorities are executed consistently, accurately and at pace across the region. The Role Reporting to the Head of Ecommerce EMEA, the Ecommerce Execution Manager will act as the operational engine behind ecommerce delivery across priority brands, SKUs, retailers and markets. This is a highly collaborative, hands-on role responsible for turning ecommerce strategy into action. You will coordinate market teams, internal stakeholders, agencies and retailer requirements to ensure product content, launches, campaigns, promotions, digital shelf improvements and trading priorities are delivered accurately, on time and to the highest standard. You will thrive in a fast-paced environment, taking ownership of execution, proactively removing blockers and continuously improving ways of working to maximise commercial impact across EMEA. Execution & Delivery Management Translate ecommerce priorities into clear execution plans across priority retailers, SKUs and markets. Coordinate product content updates, enhanced content, product launches, promotional activity, campaign changes and digital shelf improvements. Ensure actions are delivered on time, to agreed quality standards and in line with brand, retailer and market requirements. Maintain clear visibility of delivery status, risks, owners and next steps across all key initiatives. Ecommerce Content Governance Ensure product content is accurate, complete, retailer-ready and optimised across priority retailer websites. Coordinate copy, imagery, videos, enhanced content and digital assets with internal teams, agencies and local markets. Track content gaps, compliance issues and retailer requirements, ensuring actions are followed through to completion. Support high-quality product detail pages for priority SKUs, with a focus on accuracy, consistency and conversion. Retailer Platform Management Coordinate ecommerce execution across priority retailer platforms and digital commerce channels. Validate successful implementation of listings, attributes, pricing inputs where relevant, imagery, content and campaign assets. Support digital merchandising activity that improves product visibility, discoverability and the online customer experience. Monitor retailer platform execution issues and work with internal teams, agencies and partners to resolve them quickly. Cross-Market Coordination Work closely with local ecommerce teams, Sales, Marketing, Brand, Supply and external agencies. Align stakeholders on priorities, timelines, owners, deliverables and execution standards. Build strong working relationships across multiple international markets while keeping delivery moving at pace. Campaign & Launch Readiness Coordinate ecommerce readiness for product launches, seasonal campaigns and key trading moments. Ensure content, assets, promotional messaging and retailer requirements are in place ahead of launch. Support commercial initiatives by keeping execution plans clear, tracked and delivered. Conduct pre-launch checks to identify and close gaps before activity goes live. Performance Tracking & Reporting Track execution progress against agreed KPIs, timelines and service levels. Produce simple weekly updates highlighting delivery status, risks, actions, blockers and progress. Use digital shelf and execution data to identify gaps, prioritise actions and improve performance. Help the team focus on the highest-impact activities rather than spreading effort too thinly. Continuous Improvement Review workflows to improve speed and efficiency. Standardise ecommerce processes across EMEA. Introduce best-practice documentation and execution frameworks. Drive continuous improvement with teams and agencies. Agency & Stakeholder Management Manage agency deliverables, timelines, feedback loops and follow-through. Hold stakeholders accountable in a constructive, collaborative and solutions-focused way. Escalate delivery risks early while maintaining momentum and ownership. Blocker Removal & Issue Resolution Identify risks including missing assets, market delays, system issues and bottlenecks. Resolve or escalate issues promptly. Ensure critical activities are not delayed by dependencies. Hands-On Support Support hands-on content updates, checks and follow-ups where needed. Coordinate urgent retailer requests and ensure the right owners are engaged quickly. Support campaign implementation, content gap closure and retailer launch readiness. Be willing to get into the detail when required, rather than only managing from a distance. What We're Looking For 3-5 years' experience in ecommerce, digital commerce operations, marketplace execution, retail content or a similar hands-on digital role. Experience within FMCG, consumer goods, beauty, personal care, retail or a related branded environment would be advantageous. Strong execution mindset with excellent attention to detail and a bias for action. Highly organised, structured and comfortable managing multiple priorities, stakeholders and deadlines. Confident coordinating across markets, agencies and internal teams to keep delivery moving. Proactive, persistent and comfortable constructively challenging when something is not moving fast enough. Resilient under pressure and motivated by making things happen. Comfortable working in a fast-paced, evolving environment where ownership and accountability are essential. Why Join? This is an exciting opportunity to join a growing ecommerce team where execution is at the heart of commercial success. You'll work across leading retailers and brands, helping shape ecommerce execution across EMEA. You'll have genuine ownership, visibility and influence in a business that values pace, accountability and continuous improvement. If you're someone who enjoys turning plans into action, solving problems and delivering measurable results, I'd love to hear from you. TJEXE
Jul 03, 2026
Full time
Ecommerce Execution Manager - EMEA Location: Basingstoke / Hybrid Salary: 42,000- 47,000 DOE About the Company My client is a global consumer goods business with a portfolio of leading brands across beauty, personal care and lifestyle categories, sold through major retailers and ecommerce platforms across EMEA. Ecommerce is a key strategic growth channel, with increasing investment behind digital shelf performance, retailer execution, content quality, campaign delivery and commercial growth across priority markets. The business is building a lean, high-performing ecommerce team focused on speed, accountability and measurable results. This role will play a pivotal part in making sure ecommerce priorities are executed consistently, accurately and at pace across the region. The Role Reporting to the Head of Ecommerce EMEA, the Ecommerce Execution Manager will act as the operational engine behind ecommerce delivery across priority brands, SKUs, retailers and markets. This is a highly collaborative, hands-on role responsible for turning ecommerce strategy into action. You will coordinate market teams, internal stakeholders, agencies and retailer requirements to ensure product content, launches, campaigns, promotions, digital shelf improvements and trading priorities are delivered accurately, on time and to the highest standard. You will thrive in a fast-paced environment, taking ownership of execution, proactively removing blockers and continuously improving ways of working to maximise commercial impact across EMEA. Execution & Delivery Management Translate ecommerce priorities into clear execution plans across priority retailers, SKUs and markets. Coordinate product content updates, enhanced content, product launches, promotional activity, campaign changes and digital shelf improvements. Ensure actions are delivered on time, to agreed quality standards and in line with brand, retailer and market requirements. Maintain clear visibility of delivery status, risks, owners and next steps across all key initiatives. Ecommerce Content Governance Ensure product content is accurate, complete, retailer-ready and optimised across priority retailer websites. Coordinate copy, imagery, videos, enhanced content and digital assets with internal teams, agencies and local markets. Track content gaps, compliance issues and retailer requirements, ensuring actions are followed through to completion. Support high-quality product detail pages for priority SKUs, with a focus on accuracy, consistency and conversion. Retailer Platform Management Coordinate ecommerce execution across priority retailer platforms and digital commerce channels. Validate successful implementation of listings, attributes, pricing inputs where relevant, imagery, content and campaign assets. Support digital merchandising activity that improves product visibility, discoverability and the online customer experience. Monitor retailer platform execution issues and work with internal teams, agencies and partners to resolve them quickly. Cross-Market Coordination Work closely with local ecommerce teams, Sales, Marketing, Brand, Supply and external agencies. Align stakeholders on priorities, timelines, owners, deliverables and execution standards. Build strong working relationships across multiple international markets while keeping delivery moving at pace. Campaign & Launch Readiness Coordinate ecommerce readiness for product launches, seasonal campaigns and key trading moments. Ensure content, assets, promotional messaging and retailer requirements are in place ahead of launch. Support commercial initiatives by keeping execution plans clear, tracked and delivered. Conduct pre-launch checks to identify and close gaps before activity goes live. Performance Tracking & Reporting Track execution progress against agreed KPIs, timelines and service levels. Produce simple weekly updates highlighting delivery status, risks, actions, blockers and progress. Use digital shelf and execution data to identify gaps, prioritise actions and improve performance. Help the team focus on the highest-impact activities rather than spreading effort too thinly. Continuous Improvement Review workflows to improve speed and efficiency. Standardise ecommerce processes across EMEA. Introduce best-practice documentation and execution frameworks. Drive continuous improvement with teams and agencies. Agency & Stakeholder Management Manage agency deliverables, timelines, feedback loops and follow-through. Hold stakeholders accountable in a constructive, collaborative and solutions-focused way. Escalate delivery risks early while maintaining momentum and ownership. Blocker Removal & Issue Resolution Identify risks including missing assets, market delays, system issues and bottlenecks. Resolve or escalate issues promptly. Ensure critical activities are not delayed by dependencies. Hands-On Support Support hands-on content updates, checks and follow-ups where needed. Coordinate urgent retailer requests and ensure the right owners are engaged quickly. Support campaign implementation, content gap closure and retailer launch readiness. Be willing to get into the detail when required, rather than only managing from a distance. What We're Looking For 3-5 years' experience in ecommerce, digital commerce operations, marketplace execution, retail content or a similar hands-on digital role. Experience within FMCG, consumer goods, beauty, personal care, retail or a related branded environment would be advantageous. Strong execution mindset with excellent attention to detail and a bias for action. Highly organised, structured and comfortable managing multiple priorities, stakeholders and deadlines. Confident coordinating across markets, agencies and internal teams to keep delivery moving. Proactive, persistent and comfortable constructively challenging when something is not moving fast enough. Resilient under pressure and motivated by making things happen. Comfortable working in a fast-paced, evolving environment where ownership and accountability are essential. Why Join? This is an exciting opportunity to join a growing ecommerce team where execution is at the heart of commercial success. You'll work across leading retailers and brands, helping shape ecommerce execution across EMEA. You'll have genuine ownership, visibility and influence in a business that values pace, accountability and continuous improvement. If you're someone who enjoys turning plans into action, solving problems and delivering measurable results, I'd love to hear from you. TJEXE
Senior Digital Retail Media Manager - EMEA Shape the Future of Digital Retail Media Across Europe Location: Basingstoke, Hampshire (Hybrid - 3 days office / 2 days home) Salary: 60,000 - 75,000 + Benefits Are you ready to build something rather than simply inherit it? We're partnering with a globally recognised consumer goods business with an impressive portfolio of market-leading brands across beauty, personal care and lifestyle. With products sold through major retailers and ecommerce partners across Europe, retail media has become a key strategic growth driver-and this newly created role will play a central part in shaping its future. This is far more than campaign management. You'll become the Digital Retail Media subject matter expert across EMEA, influencing strategy, investment and capability across multiple markets. Working directly with the Head of Ecommerce EMEA, you'll help define how digital retail media evolves across the business while building best practice that will be adopted regionally. If you're looking for a role where you can genuinely influence strategy, collaborate with senior commercial stakeholders and leave a lasting impact, we'd love to hear from you. What you'll be doing You'll take ownership of developing and embedding a best-in-class digital retail media capability across EMEA by: Defining the long-term Digital Retail Media strategy across multiple European markets Building frameworks, playbooks and governance that improve consistency and performance Analysing campaign performance across retailers to identify commercial opportunities and optimise investment Partnering with Ecommerce, Sales, Marketing and local market teams to align retail media with launches, promotions and trading plans Establishing consistent KPIs including ROAS, Share of Search, CPC, CTR and Incrementality across markets Leading a structured test-and-learn programme that drives continuous improvement Working closely with retail partners, agencies and platforms including Amazon Ads, Criteo and CitrusAd Helping shape which activities should be managed centrally versus locally as the function continues to evolve What success looks like During your first 12 months you'll: Build a clear Digital Retail Media roadmap for EMEA Introduce scalable frameworks and reporting across markets Improve visibility of retail media performance and commercial impact Become the trusted Digital Retail Media expert across the region Help shape the future operating model for Digital Retail Media within the business What we're looking for We're interested in people who combine strong commercial thinking with hands-on retail media expertise. You'll ideally bring: Experience within Digital Retail Media, Ecommerce, Digital Commerce or Performance Marketing A background working client-side within FMCG, Consumer Goods, Beauty, Personal Care, Consumer Electronics or Retail (although strong commerce agency experience will also be considered) Experience working directly with retailers or retail media networks (e.g. Boots, Tesco, Amazon, etc.) Strong knowledge of digital retail media platforms including Amazon Ads, Criteo, CitrusAd or similar Retail Media Networks Experience translating complex campaign data into commercially focused recommendations A solid understanding of how media investment influences sales, margin, category growth and retailer performance Experience working cross-functionally with Ecommerce, Sales, Marketing and external partners The confidence to influence senior stakeholders without direct line management responsibility A passion for continuous improvement and building scalable processes Why join? This is an opportunity to join a business investing heavily in Ecommerce and Digital Retail Media at an exciting stage of its journey. Rather than stepping into a mature function, you'll have the opportunity to shape it. You'll enjoy: Genuine ownership and influence across EMEA Strategic visibility with senior leadership Exposure to multiple international markets The opportunity to build and define Retail Media best practice A collaborative, forward-thinking Ecommerce team Hybrid working with three days per week Basingstoke office Interested? If you're looking for your next step in Digital Retail Media and want the opportunity to influence strategy across Europe while working for a globally recognised consumer brand, we'd love to hear from you. Apply today or contact me for a confidential discussion TJEXE
Jul 02, 2026
Full time
Senior Digital Retail Media Manager - EMEA Shape the Future of Digital Retail Media Across Europe Location: Basingstoke, Hampshire (Hybrid - 3 days office / 2 days home) Salary: 60,000 - 75,000 + Benefits Are you ready to build something rather than simply inherit it? We're partnering with a globally recognised consumer goods business with an impressive portfolio of market-leading brands across beauty, personal care and lifestyle. With products sold through major retailers and ecommerce partners across Europe, retail media has become a key strategic growth driver-and this newly created role will play a central part in shaping its future. This is far more than campaign management. You'll become the Digital Retail Media subject matter expert across EMEA, influencing strategy, investment and capability across multiple markets. Working directly with the Head of Ecommerce EMEA, you'll help define how digital retail media evolves across the business while building best practice that will be adopted regionally. If you're looking for a role where you can genuinely influence strategy, collaborate with senior commercial stakeholders and leave a lasting impact, we'd love to hear from you. What you'll be doing You'll take ownership of developing and embedding a best-in-class digital retail media capability across EMEA by: Defining the long-term Digital Retail Media strategy across multiple European markets Building frameworks, playbooks and governance that improve consistency and performance Analysing campaign performance across retailers to identify commercial opportunities and optimise investment Partnering with Ecommerce, Sales, Marketing and local market teams to align retail media with launches, promotions and trading plans Establishing consistent KPIs including ROAS, Share of Search, CPC, CTR and Incrementality across markets Leading a structured test-and-learn programme that drives continuous improvement Working closely with retail partners, agencies and platforms including Amazon Ads, Criteo and CitrusAd Helping shape which activities should be managed centrally versus locally as the function continues to evolve What success looks like During your first 12 months you'll: Build a clear Digital Retail Media roadmap for EMEA Introduce scalable frameworks and reporting across markets Improve visibility of retail media performance and commercial impact Become the trusted Digital Retail Media expert across the region Help shape the future operating model for Digital Retail Media within the business What we're looking for We're interested in people who combine strong commercial thinking with hands-on retail media expertise. You'll ideally bring: Experience within Digital Retail Media, Ecommerce, Digital Commerce or Performance Marketing A background working client-side within FMCG, Consumer Goods, Beauty, Personal Care, Consumer Electronics or Retail (although strong commerce agency experience will also be considered) Experience working directly with retailers or retail media networks (e.g. Boots, Tesco, Amazon, etc.) Strong knowledge of digital retail media platforms including Amazon Ads, Criteo, CitrusAd or similar Retail Media Networks Experience translating complex campaign data into commercially focused recommendations A solid understanding of how media investment influences sales, margin, category growth and retailer performance Experience working cross-functionally with Ecommerce, Sales, Marketing and external partners The confidence to influence senior stakeholders without direct line management responsibility A passion for continuous improvement and building scalable processes Why join? This is an opportunity to join a business investing heavily in Ecommerce and Digital Retail Media at an exciting stage of its journey. Rather than stepping into a mature function, you'll have the opportunity to shape it. You'll enjoy: Genuine ownership and influence across EMEA Strategic visibility with senior leadership Exposure to multiple international markets The opportunity to build and define Retail Media best practice A collaborative, forward-thinking Ecommerce team Hybrid working with three days per week Basingstoke office Interested? If you're looking for your next step in Digital Retail Media and want the opportunity to influence strategy across Europe while working for a globally recognised consumer brand, we'd love to hear from you. Apply today or contact me for a confidential discussion TJEXE
Head of eCommerce UK Hampshire - Hybrid 80,000 - 105,000 + bonus + benefits An exciting opportunity for a Head of eCommerce UK to join a well-known leading Global Consumer Goods Company located in Hampshire. Reporting directly to the UK General Manager we are looking for an ambitious, commercially focused leader to play a pivotal role where you be the key driver of the transformation of the UK from a traditional bricks-and-mortar model to a dynamic, digital-first eCommerce operation. Partnering closely with the UK GM, you will define and execute a forward-thinking eCommerce strategy in the UK across all Omnichannel and Pure Players (excluding Amazon) for both the Consumer and the trade channels of business to deliver accelerated growth while aligning with the broader brand vision and long-term ambitions. As the in-house digital expert, you'll also be instrumental in building capability across the UK commercial team embedding best-in-class eCommerce practices throughout the organisation. Key Responsibilities: eCommerce Leadership - UK Working closely with the GM of the UK and Head of eCommerce EMEA, develop and lead the UK eCommerce strategy outside of Amazon in alignment with overall business objectives Formulate plans and build direct relationships with the key pure players and Omnichannel retailers in the UK to deliver accelerated growth and online market share gain for the Consumer business. Create a strategy for the trade channel in the UK to ensure eCommerce best-practice with wholesale partners Build and champion a culture of eCommerce excellence in the UK, ensuring the understanding and engagement of the UK commercial team with the eCommerce strategy to improve online performance across all accounts. Use data-driven insights to inform decision-making and ensure continuous improvement Define KPIs to track the success and ROI of ecommerce growth initiatives across both Consumer and Trade channels. Manage the communication of all eCommerce goals, progress, and outcomes to key business stakeholders including the Head of eCommerce EMEA. Digital Transformation - UK Collaborate with leaders including the Head of Amazon and Head of eCommerce EMEA to embed digital first thinking into the business strategy Share findings from the UK for both trade and consumer channels with the Head of eCommerce EMEA senior Continuously benchmark UK performance against market and competitive trends to ensure the business remains ahead of digital evolution. Skills and Experience Proven experience in building and scaling eCommerce within Omnichannel and Pure Player environments A proven experince of delivering accelerated online growth Delivery-focused strategic thinker Data-driven with strong analytical skills Influential leader capable of driving change and upskilling teams Strong communication and presentation skills Understanding of quality and how to drive and protect a premium mass brand EXEHP
May 21, 2026
Full time
Head of eCommerce UK Hampshire - Hybrid 80,000 - 105,000 + bonus + benefits An exciting opportunity for a Head of eCommerce UK to join a well-known leading Global Consumer Goods Company located in Hampshire. Reporting directly to the UK General Manager we are looking for an ambitious, commercially focused leader to play a pivotal role where you be the key driver of the transformation of the UK from a traditional bricks-and-mortar model to a dynamic, digital-first eCommerce operation. Partnering closely with the UK GM, you will define and execute a forward-thinking eCommerce strategy in the UK across all Omnichannel and Pure Players (excluding Amazon) for both the Consumer and the trade channels of business to deliver accelerated growth while aligning with the broader brand vision and long-term ambitions. As the in-house digital expert, you'll also be instrumental in building capability across the UK commercial team embedding best-in-class eCommerce practices throughout the organisation. Key Responsibilities: eCommerce Leadership - UK Working closely with the GM of the UK and Head of eCommerce EMEA, develop and lead the UK eCommerce strategy outside of Amazon in alignment with overall business objectives Formulate plans and build direct relationships with the key pure players and Omnichannel retailers in the UK to deliver accelerated growth and online market share gain for the Consumer business. Create a strategy for the trade channel in the UK to ensure eCommerce best-practice with wholesale partners Build and champion a culture of eCommerce excellence in the UK, ensuring the understanding and engagement of the UK commercial team with the eCommerce strategy to improve online performance across all accounts. Use data-driven insights to inform decision-making and ensure continuous improvement Define KPIs to track the success and ROI of ecommerce growth initiatives across both Consumer and Trade channels. Manage the communication of all eCommerce goals, progress, and outcomes to key business stakeholders including the Head of eCommerce EMEA. Digital Transformation - UK Collaborate with leaders including the Head of Amazon and Head of eCommerce EMEA to embed digital first thinking into the business strategy Share findings from the UK for both trade and consumer channels with the Head of eCommerce EMEA senior Continuously benchmark UK performance against market and competitive trends to ensure the business remains ahead of digital evolution. Skills and Experience Proven experience in building and scaling eCommerce within Omnichannel and Pure Player environments A proven experince of delivering accelerated online growth Delivery-focused strategic thinker Data-driven with strong analytical skills Influential leader capable of driving change and upskilling teams Strong communication and presentation skills Understanding of quality and how to drive and protect a premium mass brand EXEHP
INSTALLATION AND SERVICE ENGINEER (South London also cover Maidstone, Bromley, Croydon, Leatherhead - South Surrey) Permanent, 27,000 - 30,000 Applicants MUST be able to drive, be happy to travel/cover their territory Company-provided van, laptop, phone, tools, uniform and travel expenses Collaborative and supportive work environment My client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology. Now looking to hire an additional Installations Engineer within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. We are looking for someone in the in South London, Croydon, Bromley, Maidstone area to cover the South London, Maidstone and South Surrey patch . A position that requires daily travel to different locations, providing you with a dynamic and varied work environment. Responsibilities and required skills You will bring a combination of technical expertise, a proactive mindset, and strong collaboration skills. Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills). Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers. I T: Confident with MS packages, ability to complete online documentation accurately Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met. Planning: staying ahead of the game and ensuring that plans are achieved. Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges. Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy. Driving licence: a full UK driving licence is a must! Strong English language skills, both verbal and written, are essential for this role. DBS all candidates will be asked to complete a DBS check - not required to apply. Further Benefits include: 25 Days Holiday + bank holidays + your birthday Health Plan (dental, optical, physio etc) Opportunities for professional growth and development EXEHP
Apr 30, 2026
Full time
INSTALLATION AND SERVICE ENGINEER (South London also cover Maidstone, Bromley, Croydon, Leatherhead - South Surrey) Permanent, 27,000 - 30,000 Applicants MUST be able to drive, be happy to travel/cover their territory Company-provided van, laptop, phone, tools, uniform and travel expenses Collaborative and supportive work environment My client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology. Now looking to hire an additional Installations Engineer within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. We are looking for someone in the in South London, Croydon, Bromley, Maidstone area to cover the South London, Maidstone and South Surrey patch . A position that requires daily travel to different locations, providing you with a dynamic and varied work environment. Responsibilities and required skills You will bring a combination of technical expertise, a proactive mindset, and strong collaboration skills. Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills). Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers. I T: Confident with MS packages, ability to complete online documentation accurately Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met. Planning: staying ahead of the game and ensuring that plans are achieved. Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges. Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy. Driving licence: a full UK driving licence is a must! Strong English language skills, both verbal and written, are essential for this role. DBS all candidates will be asked to complete a DBS check - not required to apply. Further Benefits include: 25 Days Holiday + bank holidays + your birthday Health Plan (dental, optical, physio etc) Opportunities for professional growth and development EXEHP
Customer Support Executive An exciting varied position within a friendly professional team providing exceptional customer service and administrative support to valued clients. Using your strong communication skills you will be dealing effectively and confidently with customer enquiries by telephone, email, social and web. Processing orders accurately, liaising with internal departments to support queries the best you can. This is an exciting opportunity to really grow and develop your career within a company that will support, train, and develop you on this journey. You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue. Office based Havant, Monday to Friday Mon-Thus 9am-5pm and Friday 9am-4pm Role duties: Process customer orders accurately and in compliance with company policy and procedures. Monitor order status, communicating any issues to customers. Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts. Respond to customer enquiries providing after sales support, including technical advice. Accurately maintain records of customer on the CRM system. Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget. Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. You will bring with you: Strong verbal and written communication skills, sharing information clearly, professionally and courteously. Previous sales experience with proven success in sales through a service Excellent problem-solving skills, with the ability to think analytically and provide effective solutions. Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach. Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively. Ability to keep calm under pressure. Ability to adapt to changing priorities and work well in a fast-paced environment. Positive attitude, resilience, and a strong commitment to delivering excellent customer service. Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage) EXEHP
Apr 29, 2026
Full time
Customer Support Executive An exciting varied position within a friendly professional team providing exceptional customer service and administrative support to valued clients. Using your strong communication skills you will be dealing effectively and confidently with customer enquiries by telephone, email, social and web. Processing orders accurately, liaising with internal departments to support queries the best you can. This is an exciting opportunity to really grow and develop your career within a company that will support, train, and develop you on this journey. You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue. Office based Havant, Monday to Friday Mon-Thus 9am-5pm and Friday 9am-4pm Role duties: Process customer orders accurately and in compliance with company policy and procedures. Monitor order status, communicating any issues to customers. Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts. Respond to customer enquiries providing after sales support, including technical advice. Accurately maintain records of customer on the CRM system. Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget. Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. You will bring with you: Strong verbal and written communication skills, sharing information clearly, professionally and courteously. Previous sales experience with proven success in sales through a service Excellent problem-solving skills, with the ability to think analytically and provide effective solutions. Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach. Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively. Ability to keep calm under pressure. Ability to adapt to changing priorities and work well in a fast-paced environment. Positive attitude, resilience, and a strong commitment to delivering excellent customer service. Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage) EXEHP
Head of eCommerce UK Hampshire - Hybrid 80,000 - 105,000 + bonus + benefits An exciting opportunity for a Head of eCommerce UK to join a well-known leading Global Consumer Goods Company located in Hampshire. Reporting directly to the UK General Manager we are looking for an ambitious, commercially focused leader to play a pivotal role where you be the key driver of the transformation of the UK from a traditional bricks-and-mortar model to a dynamic, digital-first eCommerce operation. Partnering closely with the UK GM, you will define and execute a forward-thinking eCommerce strategy in the UK across all Omnichannel and Pure Players (excluding Amazon) for both the Consumer and the trade channels of business to deliver accelerated growth while aligning with the broader brand vision and long-term ambitions. As the in-house digital expert, you'll also be instrumental in building capability across the UK commercial team embedding best-in-class eCommerce practices throughout the organisation. Key Responsibilities: eCommerce Leadership - UK Working closely with the GM of the UK and Head of eCommerce EMEA, develop and lead the UK eCommerce strategy outside of Amazon in alignment with overall business objectives Formulate plans and build direct relationships with the key pure players and Omnichannel retailers in the UK to deliver accelerated growth and online market share gain for the Consumer business. Create a strategy for the trade channel in the UK to ensure eCommerce best-practice with wholesale partners Build and champion a culture of eCommerce excellence in the UK, ensuring the understanding and engagement of the UK commercial team with the eCommerce strategy to improve online performance across all accounts. Use data-driven insights to inform decision-making and ensure continuous improvement Define KPIs to track the success and ROI of ecommerce growth initiatives across both Consumer and Trade channels. Manage the communication of all eCommerce goals, progress, and outcomes to key business stakeholders including the Head of eCommerce EMEA. Digital Transformation - UK Collaborate with leaders including the Head of Amazon and Head of eCommerce EMEA to embed digital first thinking into the business strategy Share findings from the UK for both trade and consumer channels with the Head of eCommerce EMEA senior Continuously benchmark UK performance against market and competitive trends to ensure the business remains ahead of digital evolution. Skills and Experience Proven experience in building and scaling eCommerce within Omnichannel and Pure Player environments A proven experince of delivering accelerated online growth Delivery-focused strategic thinker Data-driven with strong analytical skills Influential leader capable of driving change and upskilling teams Strong communication and presentation skills Understanding of quality and how to drive and protect a premium mass brand EXEHP
Apr 23, 2026
Full time
Head of eCommerce UK Hampshire - Hybrid 80,000 - 105,000 + bonus + benefits An exciting opportunity for a Head of eCommerce UK to join a well-known leading Global Consumer Goods Company located in Hampshire. Reporting directly to the UK General Manager we are looking for an ambitious, commercially focused leader to play a pivotal role where you be the key driver of the transformation of the UK from a traditional bricks-and-mortar model to a dynamic, digital-first eCommerce operation. Partnering closely with the UK GM, you will define and execute a forward-thinking eCommerce strategy in the UK across all Omnichannel and Pure Players (excluding Amazon) for both the Consumer and the trade channels of business to deliver accelerated growth while aligning with the broader brand vision and long-term ambitions. As the in-house digital expert, you'll also be instrumental in building capability across the UK commercial team embedding best-in-class eCommerce practices throughout the organisation. Key Responsibilities: eCommerce Leadership - UK Working closely with the GM of the UK and Head of eCommerce EMEA, develop and lead the UK eCommerce strategy outside of Amazon in alignment with overall business objectives Formulate plans and build direct relationships with the key pure players and Omnichannel retailers in the UK to deliver accelerated growth and online market share gain for the Consumer business. Create a strategy for the trade channel in the UK to ensure eCommerce best-practice with wholesale partners Build and champion a culture of eCommerce excellence in the UK, ensuring the understanding and engagement of the UK commercial team with the eCommerce strategy to improve online performance across all accounts. Use data-driven insights to inform decision-making and ensure continuous improvement Define KPIs to track the success and ROI of ecommerce growth initiatives across both Consumer and Trade channels. Manage the communication of all eCommerce goals, progress, and outcomes to key business stakeholders including the Head of eCommerce EMEA. Digital Transformation - UK Collaborate with leaders including the Head of Amazon and Head of eCommerce EMEA to embed digital first thinking into the business strategy Share findings from the UK for both trade and consumer channels with the Head of eCommerce EMEA senior Continuously benchmark UK performance against market and competitive trends to ensure the business remains ahead of digital evolution. Skills and Experience Proven experience in building and scaling eCommerce within Omnichannel and Pure Player environments A proven experince of delivering accelerated online growth Delivery-focused strategic thinker Data-driven with strong analytical skills Influential leader capable of driving change and upskilling teams Strong communication and presentation skills Understanding of quality and how to drive and protect a premium mass brand EXEHP