HFBAC (Hiring For and Building Awesome Companies)

Fancy being the engineer schools actually want to see? abtec Managed IT isn't your average MSP. We've been doing this for 30 years, we're a Microsoft Gold Partner, and we work almost entirely in education (schools, colleges, multi academy trusts) plus private sector clients. Our clients stay with us. Our team stays with us (seriously, some have been here 20+ years). And when you turn up on site, people are genuinely pleased to see you. The role: You'll split your time between our Wigan office on the service desk and visiting schools and other clients across the Northwest. One day you're troubleshooting M365 and Azure issues remotely, the next you're on site implementing changes, sorting out server issues, or scoping technical projects. It's proper varied work: 2nd line support tickets IMACS (installs, moves, changes) Getting stuck into infrastructure projects Working with our ITSM system Creating documentation Gradually becoming the go to person for more complex stuff. You'll also help mentor newer team members as you grow. Tech you'll work with: Microsoft 365/Azure (core), Sophos endpoint and firewalls, JAMF/Intune MDM, Ruckus Wireless, VOIP solutions, plus Windows Server and networking fundamentals. What we're after: At least 3 years in a 2nd line support role Solid hands on experience with M365, Azure, and Active Directory (non negotiable) Comfortable with Windows Server, networking, and the usual suspects Experience working to SLAs and in an ITIL/ITSM environment Someone who can handle face to face client situations (including the occasional tricky one) Good with people-clients and colleagues alike Takes ownership of problems and sees them through Hungry to learn, willing to document, happy to share knowledge Full UK driving licence (you'll be out and about regularly) Bonus points for: Education sector experience (schools, colleges, MATs) Microsoft, CompTIA, or Cisco certifications Experience with cyber security or cloud solutions The best bit about working here: You know that thing where you're stuck on something and everyone's too busy to help? Yeah, that doesn't happen here. We've built a culture where asking questions is encouraged, not seen as a weakness. What we'll invest in you: Microsoft On Demand Learning Library - unlimited access All your certifications paid for - exams, courses, the lot Time to actually study - built into your schedule Salary increases - linked to certs you achieve Plus the good stuff: Private medical (BUPA) - including pre existing conditions Death in service - 2 salary Holidays - 21 days + bank holidays + birthday off + 1 extra day per year (up to 25) Free parking - at the office Actual lunch breaks - kitchen to sit in, or go grab food with the team Salary: £28k-£32k depending on experience Six months in, you'll be: Handling most Level 2 tickets solo. Comfortable with our key client environments. Contributing to documentation and knowledge base. Working to SLAs confidently. Made solid progress on your cert pathway. Mentoring newer team members on things you've mastered. And most importantly-feeling like you're actually learning, growing, and making a difference. This role is being managed exclusively by Helen Sanders, Talent Partner at HFBAC. Helen does recruitment differently. She'll actually talk to you properly, not just scan your CV for keywords. She's invested in making sure this is right for you, not just filling a seat. Interested? Send Helen a direct message here on LinkedIn - search for Helen Sanders, HFBAC. Note for recruitment agencies: This role is being handled exclusively by our talent partner, Helen Sanders at HFBAC. If you believe you can add genuine value to this search, please contact Helen directly via LinkedIn message. We have a retained partnership in place and won't be engaging additional recruitment support. abtec Managed IT • Wigan • Established 1995 • ISO Certified • Crown Commercial Supplier • Education Sector Specialists • 19 brilliant humans and growing