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We are looking for a Head of Product & Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile. Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customer on boarding, journey & engagement Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved Required: Strong leadership and team management skills, with experience leading cross-functional tech/ IT teams. Previous experience managing product delivery in complex and fast-paced B2B - Digital/ Tech/ IT environments. In-depth understanding of Agile and other product development methodologies. Strong problem-solving skills & the ability to navigate challenges & drive outcomes. Project management skills, with the ability to manage multiple initiatives simultaneously Please share your CV and we can have a call - (url removed)

We are supporting an awesome business in Glasgow looking for a 2nd & 3rd Line Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment. Business offer Hybrid working (3/2) in Glasgow. Business dont have the facility to offer VISA support. Key Responsibilities: Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint. Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), identity management, and security (encryption, PKI). Administer and troubleshoot within Office 365, Azure, Active Directory, Intune, and Entra environments. Handle a large application estate running IIS & SQL, ensuring optimal performance and availability. Utilise configuration management and application management & monitoring tools to manage infrastructure estates effectively. Lead and execute workload migrations to cloud platforms with a strong focus on automation and efficiency. Develop and maintain PowerShell scripts for automation tasks and operational efficiency. Provide configuration and support for MS Windows Server environments. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance. Requirements: Experience in IT support and delivery. Ideally a "techy" with ample experience with Azure & Intune Excellent analytical and problem-solving skills with a proactive approach to identifying issues and implementing solutions. Strong experience in PowerShell scripting and automation. Solid understanding and experience with MS Windows Server configuration and support. Expertise in virtualisation technologies including VMware vSphere, Proxmox, and Hyper-V. Demonstrable experience in managing infrastructure components and cloud platforms. Ability to work effectively in a team environment and independently when required. Please share your CV with (url removed)

We are looking for a dedicated Payroll Assistant to join our growing Financial Service team in Glasgow. With hybrid working options available, they offer a flexible and supportive working environment. As a Payroll Assistant, you will play a vital role in ensuring the accurate and timely processing of payroll for our employees. You will work as part of a collaborative finance/payroll team, contributing to the smooth running of all payroll operations in line with current legislation and internal policies. Key Responsibilities: Accurately process monthly payrolls from start to finish, including new starters, leavers, changes, and deductions. Ensure compliance with statutory regulations including PAYE, NI, SSP, SMP, and auto-enrolment pension contributions. Handle payroll queries from employees and management in a timely and professional manner. Assist with payroll year-end procedures including P60s and P11Ds. Liaise with HMRC and other third parties as required. Support payroll reporting and reconciliation activities as part of the wider finance team. Essential Requirements: CIPP Payroll Technician Certificate or equivalent professional qualification. Previous experience working in a payroll function, preferably in a medium to large organisation. Strong understanding of UK payroll legislation and best practices. Excellent attention to detail and accuracy. Proficiency with payroll software and Microsoft Excel. Strong communication and interpersonal skills. Please share a cv with (url removed)

We are looking for a Head of Product & Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile. Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customer on boarding, journey & engagement Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved Required: Strong leadership and team management skills, with experience leading cross-functional tech/ IT teams. Previous experience managing product delivery in complex and fast-paced B2B - Digital/ Tech/ IT environments. In-depth understanding of Agile and other product development methodologies. Strong problem-solving skills & the ability to navigate challenges & drive outcomes. Project management skills, with the ability to manage multiple initiatives simultaneously Please share your CV and we can have a call - (url removed)

The Tech Lead plays a pivotal role in shaping and executing the technical strategy for software development projects. This position involves overseeing the design and delivery of top-tier software solutions, guiding and mentoring the development team, and championing best practices throughout the development process. Collaborating closely with cross-functional teams, the Tech Lead ensures that technical solutions align seamlessly with business objectives while promoting a culture of innovation and excellence. Furthermore, they address complex technical challenges and remain at the forefront of emerging technologies to continually enhance customer experience offerings. Duties Lead the design, architecture, and development of high-quality software solutions for products. Oversee and contribute to the refactoring and optimisation of existing code to enhance performance, scalability, and maintainability. Collaborate closely with cross-functional teams to ensure alignment between business goals and technical execution, balancing quality and delivery speed. Provide technical leadership, mentoring, and code reviews to foster a culture of continuous improvement within the development team. Support the Head of Development in defining and implementing development standards, ensuring they are adopted consistently across the team. Troubleshoot, diagnose, and resolve complex technical challenges in a collaborative and fast-paced environment. Experience Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software design patterns and principles. Proven expertise in modern web technologies such as Vue.js, React, or Angular. Solid experience building and architecting Microsoft Azure cloud solutions, with a deep understanding of microservices architecture. Demonstrated ability to lead and mentor development teams, fostering growth and collaboration. A solid understanding of Agile methodologies, particularly Scrum. Strong analytical and problem-solving skills, with a passion for delivering high-quality, reliable software solutions. Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL

We're seeking an experienced Real Time Analyst to provide a wide range of operational support/ service delivery across the organisation (Real Time Analytics). You will be responsible for overseeing the provision of workforce practices and strategies to achieve, operational & field based efficiency's and effective planning strategies. The Role will be a 4 day working week on a rotating shift pattern, Initially fully office based then moving to a hybrid working role (11 hour working days BUT 3 Days off per week!!!) The business have AMAZING offices and some fantastic benefits! This is an excellent opportunity to work for a leading brand and join an experienced business function in a new area of the business. This organisation in renowned for providing exceptional support to employees. You will: Real Time manage the business demand and requirements. Maintain staff activities and records on the business, maintain shift plans, identifying any shortfalls in staffing levels to the senior managers. Optimise scheduling processes to achieve service levels. Work with Operational Leaders to ensure shrinkage is well understood by all stakeholders and planned for. Track planned and unplanned absence and produce reports in the form of daily, weekly and monthly scorecards. Carry out strategic resource planning tasks. You will have a Planning background and will have worked in Resource Planning function in a complex operation in the past. You will have a very good level of Excel skills. Please contact Matt Affron

We are looking for an experienced Billing & Revenue Manager to join a fantastic business in the West Midlands that is currently going through a period of growth & change. Key Responsibilities: You are tasked with managing the monthly settlement reporting for the business Managing a small team of 3-4FTE in the revenue dept. Develop and manage data policies and procedures for the business Review business financials on an ongoing basis to help improve business for the customer. You will be tasked with managing all quality assurance & monthly renewals & agreements Take responsibility for resolving all data & revenue quires Reporting & analysing revenue data for trends & ways in which to improve. Take ownership of the reporting framework that supports all regulatory reporting of the conduct risk measures Keen eye for detail Skills & Experience: Previous experience working with large data sets (EXCEL - PIVOT TABLES) Experience with accountancy would be advantageous Hands on knowledge of data modelling tools, data mapping tools and data profiling tools Good level of experience with Excel/ SQL (working with large quantities of data) Strong communication & problem solving skills Experience working with call centre (operations & MI data), customer service, claims focused data would be desired. Please contact Matt .