J&T Business Consulting

A business consulting firm in Stoke-on-Trent is seeking a Senior Service Engineer to enhance service operations. The role involves troubleshooting complex technical issues, building strong customer relationships, and identifying business opportunities. Successful candidates will have experience in technical support and strong communication skills. You will also collaborate across various teams to ensure successful service delivery, contributing to overall process improvements.

Stoke-on-Trent, United Kingdom Posted on 02/20/2026 Role As a Senior Service Engineer, you'll be a key contributor to expanding our service operations. Your role mainly revolves around: Technical support & service: Troubleshoot and resolve complex pump and system issues-both remotely and on-site-including commissioning, maintenance, and fault finding Customer engagement: Build and maintain strong customer relationships by understanding their needs and ensuring high-quality service delivery Business development: Identify service opportunities and support lead generation through proactive customer interaction and close collaboration with the sales team Project execution & process improvement : Take ownership of service projects and contribute to the continuous improvement of service processes Cross-functional collaboration: Work closely with engineering, operations, and sales to ensure service delivery aligns with business goals