MJA (London) Ltd

We are looking for an experienced Field Operations Manager to lead and oversee the day-to-day performance of multiple car park locations, ensuring operational excellence, compliance, and outstanding customer service. This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector , combined with a solid understanding of the software and technology systems that support modern parking operations. Key Responsibilities Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations Oversee smooth, safe, and efficient day-to-day operations Drive performance, service standards, and KPI delivery Ensure full compliance with health & safety and regulatory requirements Monitor revenue, reporting, and operational budgets Conduct regular site audits and inspections Handle escalations, incidents, and customer complaints Lead recruitment, training, and development of field teams Work closely with technology providers and internal teams to optimise system performance Identify and implement process and system improvements to enhance efficiency Systems & Technology Strong working knowledge of parking management software and back-office platforms Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions Confident using reporting dashboards and data to drive operational decisions Comfortable troubleshooting basic system or hardware issues in the field Experience implementing or upgrading operational software is highly desirable About You Proven experience in field operations, multi-site, or facilities/parking operations management Strong understanding of the car parking industry Tech-savvy with good systems knowledge and data literacy Experience leading remote or dispersed teams Commercially aware with strong problem-solving skills Excellent communication and stakeholder management skills Highly organised and able to manage multiple priorities Full UK driving licence required