Oystercatcher Greenwich

This stunning bar and restaurant is centrally located along the Thames in London's exciting Greenwich. Set over two floors with a large outdoor space, the gorgeous venue features stylish interiors, an impressive frontage and remarkable river views. Complimented by a light and airy interior, The Oystercatcher offers an open-concept, all-inclusive space. Role Overview As the Assistant General Manager, you'll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you'll help oversee all aspects of the pub, from ensuring high-quality service to supporting team development. You'll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged. Key Responsibilities Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management. Cellar Management: Lead the team in looking after the stock and cellar, focusing on great controls. Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews. Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests. Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency. Compliance: Ensure health, safety, and licensing regulations are strictly adhered to. Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations. Qualifications Proven experience in a managerial role within a pub, restaurant, or hospitality environment. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of health, safety, and food hygiene standards. Flexibility to work evenings, weekends, and holidays as needed. A passion for delivering outstanding customer service and a positive guest experience. What We Offer a discretionary bonus scheme paid out weekly based on the site KPI's our annual team party 48 hour contract and a commitment for a good work/life balance 50% off food and 20% off drink in all our venues and the usual - pension and team meals great progression opportunities within the company If you're passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we'd love to hear from you!