Selsdon Community Clubhouse

Job Purpose The Marketing & Communications Executive plays a key role in supporting the Clubhouse Manager to promote and develop the Community Clubhouse as a welcoming, inclusive, and vibrant community hub at the heart of the Selsdon community. The postholder will lead on marketing and communications activity while co-ordinating community lunches, events, and volunteer involvement. The role supports increased attendance, stronger community engagement, and the smooth delivery of clubhouse activities. Key Responsibilities Marketing & Communications Support the development and delivery of the Community Clubhouse marketing and engagement strategy. Promote clubhouse activities, services, events, and community lunches through social media, newsletters, local press, and promotional materials. Create engaging content including posters, flyers, website updates, and impact stories. Maintain and update the clubhouse website and social media channels. Ensure consistent branding and messaging across all communications. Support outreach activity to attract new members, volunteers, and community partners. Community Lunch & Event Coordination Support the planning, promotion, and smooth delivery of regular client and community lunches. Co-ordinate event logistics including venue preparation, catering arrangements, volunteer support, and activity planning. Work with the Clubhouse Manager to develop new social, wellbeing, and community engagement events. Ensure activities are welcoming, inclusive, and responsive to community needs. Gather feedback from attendees to support continuous improvement. Support food ordering, menu planning, and safe food service practices where required. Volunteer Coordination & Onboarding Support the recruitment, onboarding, and coordination of volunteers. Promote volunteer opportunities through marketing and community engagement activity. Assist with volunteer induction, training, and ongoing support. Help maintain volunteer rotas and ensure appropriate volunteer coverage for lunches and events. Support volunteer recognition and engagement initiatives. Maintain accurate volunteer records in line with data protection and safeguarding requirements. Community & Stakeholder Engagement Build positive relationships with local organisations, community groups, and partners. Represent the clubhouse at community events and outreach activities where required. Support fundraising events, awareness campaigns, and partnership initiatives. Monitoring & Reporting Monitor marketing activity performance including social media engagement and event attendance. Maintain marketing and volunteer databases. Provide regular reports and updates to the Clubhouse Manager. Support collection of case studies, feedback, and impact data. Administrative Support Provide administrative support relating to marketing, events, lunches, and volunteer coordination. Ensure promotional materials and information displays are current and accessible. Support compliance with safeguarding, health & safety, and food hygiene procedures. Key Performance Indicators (KPIs) / Measurable Outcomes Marketing & Engagement Support the increase of clubhouse attendance and participation levels. Achieve agreed social media growth targets (e.g. follower growth, engagement rates, post reach). Deliver regular marketing communications (e.g. monthly newsletters, weekly social media activity). Increase awareness of clubhouse services measured through enquiries and new member registrations. Community Lunch & Events Successful delivery of scheduled community lunches and events. Maintain or increase average attendance at lunches and community events. Achieve positive participant feedback and satisfaction levels. Support development and delivery of new community engagement activities annually. Volunteer Recruitment & Retention Support recruitment of new volunteers to meet service needs. Deliver structured volunteer onboarding and induction for new volunteers. Maintain volunteer retention and satisfaction levels. Ensure adequate volunteer cover for lunches, events, and activities. Partnership & Community Outreach Develop and maintain relationships with community partners and local organisations. Support delivery of outreach activities to increase participation and awareness. Contribute to fundraising or awareness events as required. Reporting & Administration Maintain accurate marketing and volunteer records. Provide regular performance updates and reports to the Clubhouse Manager. Support collection of case studies and impact evidence for funding and reporting purposes. Skill Specification Essential Experience in marketing, communications, community engagement, or events coordination. Experience working with or supporting volunteers. Strong written and verbal communication skills. Good organisational skills and ability to manage multiple priorities. Experience using social media and digital marketing tools. Ability to build positive relationships with diverse community groups. IT proficiency including Microsoft Office and design/communication tools (e.g. Canva, Powerpoint). Desirable Experience working in a community, charity, or social care setting. Experience coordinating community meals, social programmes, or wellbeing activities. Knowledge of volunteer management processes. Awareness of safeguarding and inclusive community practice. Food hygiene awareness or willingness to undertake training. Personal Attributes Friendly, approachable, and community focused. Creative and proactive with strong initiative. Ability to work independently and as part of a team. Strong attention to detail and organisational ability. Flexible and adaptable approach. Commitment to equality, diversity, and inclusion.