The Pine Trees Hotel Ltd.
Pitlochry, Perthshire
Why Join Pine Trees Hotel? Experience a warm welcome in the Scottish Highlands and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate. Your Role As General Manager you will be responsible for the overall management and operation of the 4 Pine Trees Hotel, a member of SLH and East Haugh House, which will launch in the summer of 2026. You will ensure the highest standards of service, guest satisfaction, and profitability. This role requires a strong leader with a passion for hospitality, someone with exceptional 4 or 5 Red Star experience, and the ability to inspire and manage a diverse team. As General Manager you will lead and motivate the hotel team to achieve both immediate goals and long-term strategy. The focus is on embedding an inspiring team culture, people development, commercial achievement spanning from top line revenue to bottom line profitability, quality and service delivery excellence. Key responsibilities Provide strategic direction and leadership for the hotel, ensuring a wholly positive and engaged work environment. Mentor and develop senior leaders within the hotel. Implement and maintain high level 4 & 5 Red Star standard operating procedures across the hotel, ensuring the hotel team is delivering exceptional service to our guests, with any insights rectified through appropriate training. In conjunction with the Head of Commercial and their team, develop and execute sales and marketing strategies to attract and retain guests and clients. Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc. In conjunction with the Head of Operations and Head of Commercial, develop the hotel's budget and financial plans. Manage the financial performance including attainment of annual revenue growth and profit conversion targets. Monitor financial performance and implement cost-control measures. Where revenue concerns exist to develop and deploy appropriate operational cost actions to maximise profit protection. In collaboration with the Head of Commercial, maximize revenue through effective pricing and sales strategies for bedrooms, events, external spa, restaurant and bar. Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured. Promote a culture of continuous improvement and professional development. Collaborate closely with Head of Operations and peer group in stringently reviewing key service measurements to attain guest net promoter score and brand global review index in alignment with scorecard targets. Champion and encourage a culture and awareness within the properties which support our initiatives to our charity partners and local community initiatives. About you 4 or 5 Red Star luxury hotel experience. Ability to create a high performing and all-inclusive guest centric culture. Sales focused with an ability to expertly support closing business leads. Strong growth mindset with the ability to adapt. Excellent verbal and written communication. Excellent organizational skills, with the ability to handle multiple priorities. Highly analytical, creative problem solver and a strong leader. Ability to make concise cost benefit decisions. Crisis management skills. Leading from the front mentality with effective resourcing skills.
Why Join Pine Trees Hotel? Experience a warm welcome in the Scottish Highlands and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate. Your Role As General Manager you will be responsible for the overall management and operation of the 4 Pine Trees Hotel, a member of SLH and East Haugh House, which will launch in the summer of 2026. You will ensure the highest standards of service, guest satisfaction, and profitability. This role requires a strong leader with a passion for hospitality, someone with exceptional 4 or 5 Red Star experience, and the ability to inspire and manage a diverse team. As General Manager you will lead and motivate the hotel team to achieve both immediate goals and long-term strategy. The focus is on embedding an inspiring team culture, people development, commercial achievement spanning from top line revenue to bottom line profitability, quality and service delivery excellence. Key responsibilities Provide strategic direction and leadership for the hotel, ensuring a wholly positive and engaged work environment. Mentor and develop senior leaders within the hotel. Implement and maintain high level 4 & 5 Red Star standard operating procedures across the hotel, ensuring the hotel team is delivering exceptional service to our guests, with any insights rectified through appropriate training. In conjunction with the Head of Commercial and their team, develop and execute sales and marketing strategies to attract and retain guests and clients. Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc. In conjunction with the Head of Operations and Head of Commercial, develop the hotel's budget and financial plans. Manage the financial performance including attainment of annual revenue growth and profit conversion targets. Monitor financial performance and implement cost-control measures. Where revenue concerns exist to develop and deploy appropriate operational cost actions to maximise profit protection. In collaboration with the Head of Commercial, maximize revenue through effective pricing and sales strategies for bedrooms, events, external spa, restaurant and bar. Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured. Promote a culture of continuous improvement and professional development. Collaborate closely with Head of Operations and peer group in stringently reviewing key service measurements to attain guest net promoter score and brand global review index in alignment with scorecard targets. Champion and encourage a culture and awareness within the properties which support our initiatives to our charity partners and local community initiatives. About you 4 or 5 Red Star luxury hotel experience. Ability to create a high performing and all-inclusive guest centric culture. Sales focused with an ability to expertly support closing business leads. Strong growth mindset with the ability to adapt. Excellent verbal and written communication. Excellent organizational skills, with the ability to handle multiple priorities. Highly analytical, creative problem solver and a strong leader. Ability to make concise cost benefit decisions. Crisis management skills. Leading from the front mentality with effective resourcing skills.