Natural Voice Network

The General Manager will provide leadership and day-to-day operational management for the Natural Voice Network, ensuring smooth running of its activities and services. Working under the strategic direction of the Trustee Board, the General Manager will implement decisions, oversee the Administrator, and manage finances and communications at an operational level. They will have delegated authority to make operational and financial decisions (within agreed limits) on behalf of the NVN and its Trustee Board, enabling trustees to focus on governance, strategy, and long-term development. Key Responsibilities: Operational Management - Manage the day-to-day running of the NVN, ensuring all activities are delivered efficiently and in line with the organisation s values and policies. - Maintain and store confidential documents and archives. - Work closely with the Administrator to ensure smooth coordination of membership services, communications, and events. - Support the development and implementation of the NVN s strategic and annual plans. - Represent the NVN in meetings and collaborations, acting as a central point of contact for members, partners, and external organisations. - Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person). Financial Management - Manage operational budgets and approve expenditure within agreed limits (e.g. up to £1,000 per transaction or as defined by the Trustee Board). - Work alongside the Treasurer on financial planning, reporting, and compliance. - Prepare financial reports, budgets, and forecasts for trustee meetings. Governance and Reporting - Ensure systems are in place to support good governance, including accurate records, risk management, and compliance with relevant legislation. - Prepare reports for the Trustee Board, highlighting progress, challenges, and key decisions. - Keep policies and procedures up to date and support trustees in implementing policies and procedures, ensuring that staff and volunteers are informed and aligned. - Oversee preparation of agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and administrator. - Manage trustee induction when new trustees are elected onto the Trustee Board. Staff Supervision - Line-manage the Administrator, setting clear priorities and providing regular supervision and support. - Foster a positive, inclusive working culture consistent with the NVN s ethos.

The Administrator will play a key role in supporting the smooth and efficient running of the NVN s operations. Working closely with the General Manager, they will manage day-to-day administration, membership communications, events logistics, and financial record-keeping. They will help ensure that the NVN remains responsive, organised, and welcoming to its members and everyone. Key Responsibilities: Administration and Coordination - Support the General Manager with the day-to-day coordination of the NVN s activities. - Maintain accurate records, files, and databases (including membership and financial information). - Prepare and circulate agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and general manager. - Track progress on agreed actions and support efficient follow-up. - Support the General Manager to manage and promote funding applications from the membership, such as the ARCH Levy Fund, bursary applications and the Event Subsidy Fund. Membership and Communications - Respond to member and public enquiries in a timely and professional manner. - Manage membership renewals and maintain the membership database. - Create and distribute newsletters. - Maintain our social media presence and website content. - Store NVN songbooks and send out when purchased. - Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person). - Website management (in liaison with website hosting company). Finance and Record-Keeping - Support basic financial administration including invoicing, payments, and expense tracking. - Maintain up-to-date financial records in coordination with the General Manager and Treasurer. - Maintain and store confidential documents and archives. - Support the preparation of information for reporting and audits. - Work with Xero (accounting software).