VOSAIO Travel Ltd

JOB TITLE: Hotel Purchasing Specialist DEPARTMENT: Hotel Department Summary: VOSAIO Travel Group has a strong presence in the B2B travel industry, with a proven record of growth in sales and buying power. We collaborate with local suppliers to ensure competitive pricing while delivering high-quality services that offer great value. The Hotel Purchasing Specialist role is an excellent opportunity for anyone who is proactive, a resilient team player who also enjoys working with tight deadlines and is giving their best under pressure in a very dynamic environment. Communication skills within a multi-cultural environment and negotiation skills are essential, as well as a tourism qualification which is preferred but not essential. Key Responsibilities: Coordinating hotel requests from the international Sales departments. Contacting suitable suppliers according to sales requirements either by email or telephone to discuss the best offer to finalise the reservation. Ensuring the booking criteria given by Sales are met, including budget, category, location and matching any given deadline. Sourcing alternative solutions when the requested location or hotels are not available. Handling additional requests / project work on an ad-hoc basis. Negotiating the best possible rates, terms and conditions while establishing excellent relationships with hotels. Dealing with amendments and negotiating /waive cancellation charges where necessary. Dealing with inbound telephone, fax and email enquiries and liaising with the Sales, Operations and Accounts departments both in Europe and internationally. Maintaining good relationships with existing suppliers. Researching new suppliers to widen the network in all the destinations of responsibility. Maintaining updated hotel data on the virtual database and booking system. Handling complaints where they are requested. Identifying a calendar of events within the area of responsibility to anticipate challenging requests and plan accordingly. Attending trade fairs, workshops, or local networking events when requested. Contributing to a positive and professional working environment. Personal Profile: Fluent in written and spoken English, with proficiency in at least one additional European language Customer-focused and solutions-oriented, with strong communication and negotiation skills Able to engage in open and effective discussions with clients, suppliers, and internal teams Collaborative, hands-on team player who can also work independently and show initiative Highly organised and detail-oriented, with strong problem-solving and escalation skills Capable of managing multiple priorities and meeting deadlines in a fast-paced environment Proactive in developing full knowledge of company systems and procedures Adaptable, supportive of colleagues, and willing to go the extra mile when required