GreensafeIT

Service Delivery and Operations Manager Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We're looking for a proactive Service Delivery & Operations Manager to lead our Engineering and Operations teams, ensuring outstanding service, driving continuous improvement and helping us deliver exceptional results for our customers. This is an excellent opportunity for an experienced Team Leader, Operations Supervisor or aspiring Manager looking to take the next step in their career within a growing and sustainable technology business. Key Responsibilities: Lead, coach and support the operational and engineering teams, creating a positive, high-performing culture with a focus on accountability and continuous improvement. Oversee the day-to-day delivery of services, ensuring workloads are effectively planned, customer expectations are met, and operational priorities are achieved. Monitor service performance, productivity and quality, using KPIs and operational data to identify trends and drive improvements. Produce regular performance reports, highlighting service levels, operational risks and opportunities to improve efficiency. Work closely with Engineering, Warehouse, Sales and Customer Service teams to ensure a seamless customer journey and successful delivery of customer requirements. Identify opportunities to improve processes, reduce waste and enhance service delivery, contributing to the overall success of the operation. Support the achievement of business objectives by improving operational efficiency, customer satisfaction and service performance. Ensure high standards of quality, compliance, health & safety and customer service are maintained across the department. Competencies & Behaviours: Previous experience managing teams within a service delivery, operations, engineering, warehouse, logistics or similar fast-paced environment. A confident and supportive leader with the ability to motivate, coach and develop high-performing teams. Strong organisational skills with the ability to prioritise workloads, manage changing demands and consistently deliver against deadlines. Comfortable using KPIs, operational reporting and performance data to monitor service levels and drive continuous improvement. A proactive problem-solver who can identify opportunities to improve processes, productivity and customer experience. Excellent communication and relationship-building skills, with the ability to work collaboratively across multiple departments. Commercially aware, with an understanding of how operational performance contributes to customer satisfaction and overall business success. Proficient in Microsoft Office, particularly Excel; experience with operational reporting tools would be advantageous. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.

IT Referb Warehouse Operative Location: Droitwich Salary : £21,157.50 - £24,784.50 per annum Vacancy Type: Full Time, Contract Hours: Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. As a Refurbishment Engineer in the ITAD industry, you will be responsible for refurbishing and restoring decommissioned IT equipment to a functional and usable condition. You will clean and process items through internal systems, perform quality assurance checks, and ensure all assets meet company and industry standards for reuse or resale Key Responsibilities: Refurbish/Re-box: IT hardware including laptops, desktops, servers, monitors, and mobile devices. Component Replacement: find corresponding PSU's and/or cables System Processing: Accurately process each asset through the company's inventory management system, ensuring all technical and status data is recorded. Cleaning and Presentation: Physically clean all equipment (internal and external) to meet cosmetic standards for resale or redeployment. Quality Assurance (QA): Conduct final QA checks on refurbished units to ensure they meet functional, cosmetic, and performance standards before release. Documentation: Record work performed and outcomes in internal systems; flag any items not passing refurbishment or requiring parts. Collaboration: Work closely with operational teams to streamline processing and turnaround time. Compliance: Adhere to all environmental, safety, and quality guidelines relevant to ITAD operations. Pat Testing: conduct PAT testing as required Re-Skin: ApplyingVinyl's to assets where required General Operations tasks and supporting the department as required Competencies & Behaviours: Ability to work with internal asset tracking or ERP systems. Good attention to detail for QA inspections and documentation. Ability to handle and move equipment safely. Strong organisational and time management abilities. Team-oriented with a proactive, solution-focused attitude. Additional Factors: Warehouse environment Standing/walking role Benefits: Pension Contributions Staff discount online store 23 days Holiday +BHs Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.

Parts Harvesting Engineer Location: Droitwich Salary : £21,147.50 - £24,784.50 per annum Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services The Parts Harvesting Engineer plays a key role in supporting the success and growth of our GS-Spares eBay store, combining hands-on technical expertise with operational efficiency to maximise parts recovery, sales performance, and customer satisfaction. Working within a fast-paced environment, you will be responsible for dismantling and harvesting high-quality reusable components from IT equipment, ensuring products meet high engineering and quality standards before being prepared for resale or supplied internally to our Breakfix Department. This is a varied and dynamic role that blends engineering, stock control, dispatch, and administrative responsibilities, making it ideal for someone who thrives on variety, can adapt quickly to changing priorities, and enjoys balancing technical and operational tasks while maintaining exceptional attention to detail and productivity. Key Responsibilities: Identify and recover high-value, fast-selling components from IT equipment to maximise resale opportunities and revenue generation. Support the efficient picking, packing, and dispatch of customer orders, ensuring accuracy and excellent service standards. Prepare and maintain product listing reports to support online sales activity and stock visibility. Deliver outstanding customer service by responding to customer enquiries professionally, promptly, and effectively. Accurately record and manage stock within internal systems, maintaining strong stock control and inventory accuracy at all times. Monitor and update online listings and pricing strategies to remain competitive and aligned with market demand and product lifecycle trends. Prioritise and fulfil internal Breakfix parts requests to support operational turnaround times and business needs. Coordinate product returns efficiently while helping to maintain excellent eBay seller performance and customer satisfaction ratings. Organise and maintain parts inventory in a structured, scalable, and easy-to-manage stock system. Work collaboratively with colleagues across the department, providing support during busy periods, engineering projects, and high-volume workloads. Competencies & Behaviours: Motivated and results-driven, with a strong focus on achieving and exceeding team and business targets. Positive, proactive, and professional approach, with the ability to contribute to a collaborative team environment. Confident using Microsoft Office applications, particularly Excel, for reporting, stock management, and data handling. Previous experience working with eCommerce platforms or online sales environments would be highly advantageous. Able to take ownership of tasks, use initiative, and make effective decisions to resolve problems quickly and efficiently. Strong attention to detail, with a commitment to maintaining high standards of quality and accuracy. Team-focused mindset, with the ability to understand business objectives and actively contribute to achieving shared goals and operational success. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.

Services Co-Ordinator - ITAD Location: Droitwich Salary : £ per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers' needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.

IT Referb Warehouse Operative Location: Droitwich Salary : £21,157.50 - £24,784.50 per annum Vacancy Type: Full Time,Contract Hours: Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. As a Refurbishment Engineer in the ITAD industry, you will be responsible for refurbishing and restoring decommissioned IT equipment to a functional and usable condition. You will clean and process items through internal systems, perform quality assurance checks, and ensure all assets meet company and industry standards for reuse or resale Key Responsibilities: Refurbish/Re-box: IT hardware including laptops, desktops, servers, monitors, and mobile devices. Component Replacement: find corresponding PSU's and/or cables System Processing: Accurately process each asset through the company's inventory management system, ensuring all technical and status data is recorded. Cleaning and Presentation: Physically clean all equipment (internal and external) to meet cosmetic standards for resale or redeployment. Quality Assurance (QA): Conduct final QA checks on refurbished units to ensure they meet functional, cosmetic, and performance standards before release. Documentation: Record work performed and outcomes in internal systems; flag any items not passing refurbishment or requiring parts. Collaboration: Work closely with operational teams to streamline processing and turnaround time. Compliance: Adhere to all environmental, safety, and quality guidelines relevant to ITAD operations. Pat Testing: conduct PAT testing as required Re-Skin: ApplyingVinyl's to assets where required General Operations tasks and supporting the department as required Competencies & Behaviours: Ability to work with internal asset tracking or ERP systems. Good attention to detail for QA inspections and documentation. Ability to handle and move equipment safely. Strong organisational and time management abilities. Team-oriented with a proactive, solution-focused attitude. Benefits: Pension Contributions Staff discount online store 23 days Holiday +BHs Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.

IT Warehouse Operative Location: Droitwich Salary: National living/minimum wage - £21,157.50 - £24,784.50 per annum Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services Primary Purpose of role: Due to continued growth and increasing customer demand, GreensafeIT is expanding its ITAD Production Line team and recruiting multiple Production Operatives to support our growing operations. The purpose of this role is to support the processing, testing, and secure handling of IT equipment within our Information Technology Asset Disposition (ITAD) operations. You will play a key role in ensuring the smooth day-to-day running of our fast-paced warehouse environment, including stock intake, secure data erasure, asset sorting, and preparing equipment for dispatch. We're looking for reliable, flexible, and team-oriented individuals who are comfortable working in a fast-paced environment and committed to achieving daily operational targets. This is an excellent opportunity to build a career within the growing technology and sustainability sector, working with one of the UK's leading independent IT lifecycle specialists. Full training and support will be provided. Key Responsibilities: Processing IT equipment through our production line safely, recording key details of items received into our warehouse and process through our operational lines. Accurately book stock into the in-house asset management system. Identify damaged, missing, or non-compliant items and escalate issues to the relevant teams leads on the operational floor. Maintain clean, organised, and safe working areas while following operational procedures and Health & Safety standards. Process all jobs and orders accurately in line with system instructions and operational procedures. Carry out IT asset processing activities including BIOS resets, secure data erasure, diagnostics, and basic hardware testing. Handle all equipment carefully to minimise damage and stock loss. Correctly sort, grade, and segregate IT assets as per operational procedures. Ensure stock is stored accurately both physically and within the stock management system. Assist with stock counts and inventory checks, reporting discrepancies where necessary to team leaders. Relocate and reconcile stock variances accurately. Prepare and palletise stock securely for storage or dispatch. Competencies and Behaviours: Strong communication skills with the ability to work effectively within a team. Positive, proactive attitude with a willingness to learn. Ability to work independently and manage tasks efficiently. Flexible approach to supporting colleagues and operational priorities when required. Including movement in our operational production line to support other area's when needed. Cross training is provided. Adheres to all company controls and standards relating to operations, information security, environment, quality, and health & safety. Reliable, punctual, and committed to maintaining high standards. Strong attention to detail while working in a fast-paced environment. Ability to follow processes accurately and consistently. Open to feedback and keen to develop new skills. Complies with all GreensafeIT policies, procedures, and security requirements. Contribute positively towards achieving departmental and company objectives. All required PPE will be provided and must be worn in designated areas. This role involves standing for extended periods and lifting/moving equipment in line with safe handling guidelines. Environment may include moderate noise levels and occasional exposure to outdoor loading/unloading areas. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.

Logistics Scheduler Location: Kidderminster Salary : £25,000 per annum Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. Closing date: 26 May 2026 As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Step into a pivotal role at the heart of our operations as a Logistics Planner, where no two days are the same. You'll take the lead in co-ordinating and optimising inbound logistics at site level, working alongside experienced professionals and trusted freight partners to keep everything running seamlessly. This is an opportunity to make a real impact, driving accuracy, solving challenges in real time, and contributing to smarter, more cost-effective logistics performance in a fast-paced, collaborative environment. Key Responsibilities: Support the preparation of quotations and associated job documentation as required Act as the central point of contact between field engineers and internal teams, ensuring seamless operational workflow Proactively monitor operations, resolving issues promptly and escalating where necessary to minimise service disruption Assist with fleet management, including vehicle allocation, maintenance scheduling, and overall logistics coordination Oversee vehicle and equipment availability, ensuring all assets remain operational, compliant, and effectively utilised Take responsibility for fleet and equipment oversight in the absence of the Logistics Operational Support function Maintain accurate and up-to-date records of job schedules, vehicle usage, fleet management and equipment availability Clearly communicate operational plans and requirements to both field engineers and internal stakeholders Identify opportunities to improve scheduling efficiency, logistics processes, fleet management and overall operational performance Conduct site visits when required to engage with customers and carry out surveys Manage resource scheduling, fleet scheduling and allocation in line with established operational guidelines Escalate operational or transport-related issues to the Transport Manager or Operations Management as appropriate Competencies & Behaviours: Demonstrates strong organisational and administrative capabilities, with a high level of attention to detail Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams Proactive and solutions-focused, with a strong ability to resolve operational challenges Capable of managing multiple priorities and performing effectively under pressure Solid understanding of health & safety and compliance requirements within logistics or field operations Ability to build and maintain effective working relationships with internal and external stakeholders Flexible and adaptable approach to changing priorities and operational demands Commercial awareness, with an understanding of cost control and operational efficiency Proficient in Microsoft Office and experienced with scheduling or resource management systems Experience in fleet management and vehicle/equipment maintenance scheduling is advantageous Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafeIT, please do not hesitate to apply.

Services Co-Ordinator ITAD Location: Droitwich Salary : £21,157.50 - 24,784.50 per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.