Hays Collections Ltd

We are seeking an experienced Legal Assistant/Executive to manage defended Small Claims matters within a busy UK B2B debt collection agency. Responsibilities Managing defended Small Claims Track cases from defence through to conclusion Reviewing pleadings and court documents Liaising with clients, partnered solicitors , and external agents Handling directions, deadlines, and case progression Supporting enforcement action post-judgment (e.g. warrants, attachments, charging orders) Maintaining accurate case management system records Managing invoices and statement of accounts for clients and debtors Reporting into Head of Collections Supporting the Collections team when necessary Drafting Statutory Demands for directors approval Managing enforcement actions with partnered Solicitors Essential Requirements: Minimum 2 years experience as a Legal Assistant/Executive Hands-on experience managing Small Claims defences Strong knowledge of CPR, court procedures, and litigation deadlines Excellent organisation, attention to detail, and written communication skills Ability to manage a high-volume caseload independently Good legal process understanding Desirable: Experience with Fast Track defences Practical experience of enforcement actions Background in debt recovery or volume litigation environments Benefits: Competitive salary (DOE) Opportunity to work in a fast-paced growing debt collection company with aggressive expansion plans Career progression within a fast growing debt recovering agency with opportunity to grow your own team Job Type: Full-time Benefits: Casual dress Gym membership On-site parking Work Location: In person

Job Title: Office Administrator / Administrative Assistant Location: Reigate, Surrey Hours: Full-time (Monday Friday) Salary: Competitive, dependent on experience About the Company We are a fast growing B2B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business. Role Overview The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands-on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team. You will be responsible for administrative duties, internal coordination, and supporting client-facing processes. Key Responsibilities Administration & Office Support Answering and directing phone calls professionally Maintaining accurate records and internal systems Filing, document management, and data entry Diary management and scheduling Client & Case Support Assisting with onboarding new clients Preparing standard documents and correspondence Updating client records and case progress notes Liaising with third parties (e.g. clients, partners, service providers) Finance & General Support Raising invoices and tracking payments Supporting directors with ad-hoc administrative tasks Ensuring internal processes are followed and documented Skills & Experience Required Essential Strong organisational and time-management skills Excellent written and verbal communication High attention to detail and accuracy Confident using Microsoft Office Ability to manage multiple tasks and prioritise workload Professional, reliable, and discreet Desirable (but not essential) Previous administrative or office-based experience Experience in professional services, legal, finance, or similar environments Basic knowledge of invoicing or accounting systems Personal Attributes Proactive and self-motivated Trustworthy and confidential Willing to learn and take ownership Friendly, professional, and approachable What We Offer Competitive salary Supportive working environment Opportunity to grow with the business