Back to Work Training Limited
Gateshead, Tyne And Wear
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
Jan 29, 2026
Full time
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
This is an exciting opportunity to begin a career in digital marketing within the travel industry. As a Online Marketing Assistant, you will support the planning and delivery of online marketing activity that helps promote travel products, destinations, and customer experiences across digital channels. KEY DUTIES Support the creation and scheduling of content for social media, websites, and email campaigns Assist with updating website content and product listings Help monitor digital marketing performance using basic analytics tools Support campaigns across paid, organic, and email channels Work with internal teams to ensure marketing activity aligns with brand guidelines CANDIDATE REQUIREMENTS Interest in digital marketing, content creation, or social media Creative mindset with attention to detail Good written and verbal communication skills Willingness to learn and take on feedback ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Jan 29, 2026
Full time
This is an exciting opportunity to begin a career in digital marketing within the travel industry. As a Online Marketing Assistant, you will support the planning and delivery of online marketing activity that helps promote travel products, destinations, and customer experiences across digital channels. KEY DUTIES Support the creation and scheduling of content for social media, websites, and email campaigns Assist with updating website content and product listings Help monitor digital marketing performance using basic analytics tools Support campaigns across paid, organic, and email channels Work with internal teams to ensure marketing activity aligns with brand guidelines CANDIDATE REQUIREMENTS Interest in digital marketing, content creation, or social media Creative mindset with attention to detail Good written and verbal communication skills Willingness to learn and take on feedback ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Back to Work Training Limited
Sunderland, Tyne And Wear
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
Jan 29, 2026
Full time
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills