Job Title: Associate Director - Governance Salary: Up to £90,000 plus excellent benefits Location: Central London Contract: Permanent Working pattern: Hybrid Sector: Professional membership Overview This is a senior, board-facing leadership role within a long-established professional membership organisation. You will lead governance, risk, audit, compliance, and information governance functions, ensuring the organisation operates to the highest standards of accountability, transparency, and regulatory compliance, with frameworks that are robust, well-documented, and aligned with best practice and constitutional requirements. You will work closely with senior leaders and governance boards to support effective decision-making, robust controls, and continuous improvement across operational and member-facing services, acting as a trusted adviser to the Chief Executive and senior leadership team on governance, risk, compliance, and culture. Key responsibilities Board and committee support - agendas, papers, minutes, and action tracking, ensuring meetings are well-run and decisions are clear, transparent, and fully compliant Governance leadership - embedding best practice across governance, policy, and constitutional processes, ensuring consistency with regulatory requirements and recognised standards Risk and compliance - identifying, assessing, and mitigating organisational risk, ensuring compliance with legal, regulatory, and information governance requirements Internal audit and insurance - overseeing the internal audit programme, managing insurance arrangements, and driving continuous improvement in controls and processes Team leadership - managing and developing a small specialist team, ensuring strong capability, performance, and service delivery Strategic contribution - advising the CEO and senior leadership on governance, risk, compliance, and organisational culture, and supporting strategic decision-making Maintain and strengthen governance frameworks in line with constitutional and regulatory requirements Oversee corporate risk registers and ensure effective escalation and mitigation of key risks Lead internal audit planning, delivery, and follow-up of recommendations Act as Data Protection Officer, ensuring compliance with data protection legislation and acting as key liaison with regulators Oversee business continuity planning and organisational resilience activity Ensure policies and procedures are consistent, up to date, and continuously improved Manage governance, risk, and compliance budgets and reporting Support continuous improvement of systems, processes, and member-facing services You will bring: Significant senior-level experience in governance, risk, compliance, legal, or regulatory environments Strong experience working with boards, committees, and senior stakeholders Proven ability to manage and develop teams, including senior professionals Strong understanding of governance frameworks within professional membership or other regulated environments Practical awareness of ISO standards, particularly ISO 9001 and ISO 27001 Strong analytical skills, sound judgement, and a solutions-focused approach Excellent communication and influencing skills, with the ability to simplify complex issues Strong organisational and prioritisation skills in a complex environment A recognised governance qualification or equivalent professional experience Submit your CV for immediate review. Interviews are expected to take place at the end of June/early July.
Jul 13, 2026
Full time
Job Title: Associate Director - Governance Salary: Up to £90,000 plus excellent benefits Location: Central London Contract: Permanent Working pattern: Hybrid Sector: Professional membership Overview This is a senior, board-facing leadership role within a long-established professional membership organisation. You will lead governance, risk, audit, compliance, and information governance functions, ensuring the organisation operates to the highest standards of accountability, transparency, and regulatory compliance, with frameworks that are robust, well-documented, and aligned with best practice and constitutional requirements. You will work closely with senior leaders and governance boards to support effective decision-making, robust controls, and continuous improvement across operational and member-facing services, acting as a trusted adviser to the Chief Executive and senior leadership team on governance, risk, compliance, and culture. Key responsibilities Board and committee support - agendas, papers, minutes, and action tracking, ensuring meetings are well-run and decisions are clear, transparent, and fully compliant Governance leadership - embedding best practice across governance, policy, and constitutional processes, ensuring consistency with regulatory requirements and recognised standards Risk and compliance - identifying, assessing, and mitigating organisational risk, ensuring compliance with legal, regulatory, and information governance requirements Internal audit and insurance - overseeing the internal audit programme, managing insurance arrangements, and driving continuous improvement in controls and processes Team leadership - managing and developing a small specialist team, ensuring strong capability, performance, and service delivery Strategic contribution - advising the CEO and senior leadership on governance, risk, compliance, and organisational culture, and supporting strategic decision-making Maintain and strengthen governance frameworks in line with constitutional and regulatory requirements Oversee corporate risk registers and ensure effective escalation and mitigation of key risks Lead internal audit planning, delivery, and follow-up of recommendations Act as Data Protection Officer, ensuring compliance with data protection legislation and acting as key liaison with regulators Oversee business continuity planning and organisational resilience activity Ensure policies and procedures are consistent, up to date, and continuously improved Manage governance, risk, and compliance budgets and reporting Support continuous improvement of systems, processes, and member-facing services You will bring: Significant senior-level experience in governance, risk, compliance, legal, or regulatory environments Strong experience working with boards, committees, and senior stakeholders Proven ability to manage and develop teams, including senior professionals Strong understanding of governance frameworks within professional membership or other regulated environments Practical awareness of ISO standards, particularly ISO 9001 and ISO 27001 Strong analytical skills, sound judgement, and a solutions-focused approach Excellent communication and influencing skills, with the ability to simplify complex issues Strong organisational and prioritisation skills in a complex environment A recognised governance qualification or equivalent professional experience Submit your CV for immediate review. Interviews are expected to take place at the end of June/early July.
Dispute Resolution Officer Housing Hub - Economy Directorate Min. 6-Month Duration £30.61 per hour (Umbrella) Full time, Monday-Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority's services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory standards, and best practice when making decisions Investigating and responding to complex and multi-service complaints, including specialist investigations Meeting with residents (including home visits where required) to support resolution Drafting clear, accurate, and evidence-based complaint and enquiry responses Ensuring a robust and consistent approach is taken and that all issues raised are fully addressed Challenging managers and services where standards are not met Coordinating and monitoring responses to Member enquiries to ensure effective handling Supporting the team in responding to Housing Ombudsman requests and determinations Ensuring all complaints are handled in line with the Housing Ombudsman's Complaint Handling Code Meeting KPIs / SLAs for timeliness, quality, and accuracy Maintaining high-quality documentation and audit trails on relevant systems Managing workload effectively in a fast-paced, high-volume environment Monitoring follow-up actions to ensure completion within agreed timescales and customer satisfaction Building effective relationships with residents and stakeholders, keeping them informed throughout Proactively chasing overdue complaint or enquiry responses Identifying trends, root causes, and risks across cases and contributing to lessons learned and service improvement Working with managers to identify training, procedural, and policy issues and contributing to policy, practice, and service planning About You You will be an experienced complaints or dispute resolution professional, ideally from a housing, local authority, or social housing background. You will bring: Experience of working with residents to resolve complaints or disputes with their landlord Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution Strong problem-solving skills and a solutions-focused approach Proven ability to organise your own workload and manage a large caseload with conflicting priorities Confidence to exercise independent judgement, including on escalation decisions or complex/high-risk cases Experience in setting up and maintaining accurate records, including databases and spreadsheets Excellent verbal and written communication skills, with the ability to present information clearly and accurately Ability to persuade, negotiate, and influence stakeholders to achieve fair outcomes Strong attention to detail and commitment to high-quality, evidence-based decision making Commitment to continuing personal development and keeping up to date with best practice and regulatory requirements About the Local Authority This local authority is committed to delivering high-quality, resident-focused services and is driven by continuous improvement and learning from feedback. It promotes agile and flexible working and has a strong commitment to equality, diversity, and inclusion. The authority is also committed to playing its part in tackling the climate and ecological emergency, ensuring decision-making and day-to-day choices support a low-carbon, sustainable future. As a disability confident employer, the local authority welcomes applications from all sections of the community and guarantees an interview to disabled applicants who meet the minimum criteria for the role. If you would like a confidential conversation about the role, please contact Imran Makda at Red Personnel Dispute Resolution Officer; Complaints Officer; Housing Complaints; Stage 2 Complaints; Housing Ombudsman; Local Authority; Council; Social Housing; Resident Services; Complaint Handling; Case Management; Complex Complaints; Ombudsman Cases; Investigation Officer; Housing Officer; Customer Resolution; Public Sector; Temporary Contract; Hybrid Working; PO2; Housing Disputes; London
Jul 13, 2026
Full time
Dispute Resolution Officer Housing Hub - Economy Directorate Min. 6-Month Duration £30.61 per hour (Umbrella) Full time, Monday-Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority's services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory standards, and best practice when making decisions Investigating and responding to complex and multi-service complaints, including specialist investigations Meeting with residents (including home visits where required) to support resolution Drafting clear, accurate, and evidence-based complaint and enquiry responses Ensuring a robust and consistent approach is taken and that all issues raised are fully addressed Challenging managers and services where standards are not met Coordinating and monitoring responses to Member enquiries to ensure effective handling Supporting the team in responding to Housing Ombudsman requests and determinations Ensuring all complaints are handled in line with the Housing Ombudsman's Complaint Handling Code Meeting KPIs / SLAs for timeliness, quality, and accuracy Maintaining high-quality documentation and audit trails on relevant systems Managing workload effectively in a fast-paced, high-volume environment Monitoring follow-up actions to ensure completion within agreed timescales and customer satisfaction Building effective relationships with residents and stakeholders, keeping them informed throughout Proactively chasing overdue complaint or enquiry responses Identifying trends, root causes, and risks across cases and contributing to lessons learned and service improvement Working with managers to identify training, procedural, and policy issues and contributing to policy, practice, and service planning About You You will be an experienced complaints or dispute resolution professional, ideally from a housing, local authority, or social housing background. You will bring: Experience of working with residents to resolve complaints or disputes with their landlord Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution Strong problem-solving skills and a solutions-focused approach Proven ability to organise your own workload and manage a large caseload with conflicting priorities Confidence to exercise independent judgement, including on escalation decisions or complex/high-risk cases Experience in setting up and maintaining accurate records, including databases and spreadsheets Excellent verbal and written communication skills, with the ability to present information clearly and accurately Ability to persuade, negotiate, and influence stakeholders to achieve fair outcomes Strong attention to detail and commitment to high-quality, evidence-based decision making Commitment to continuing personal development and keeping up to date with best practice and regulatory requirements About the Local Authority This local authority is committed to delivering high-quality, resident-focused services and is driven by continuous improvement and learning from feedback. It promotes agile and flexible working and has a strong commitment to equality, diversity, and inclusion. The authority is also committed to playing its part in tackling the climate and ecological emergency, ensuring decision-making and day-to-day choices support a low-carbon, sustainable future. As a disability confident employer, the local authority welcomes applications from all sections of the community and guarantees an interview to disabled applicants who meet the minimum criteria for the role. If you would like a confidential conversation about the role, please contact Imran Makda at Red Personnel Dispute Resolution Officer; Complaints Officer; Housing Complaints; Stage 2 Complaints; Housing Ombudsman; Local Authority; Council; Social Housing; Resident Services; Complaint Handling; Case Management; Complex Complaints; Ombudsman Cases; Investigation Officer; Housing Officer; Customer Resolution; Public Sector; Temporary Contract; Hybrid Working; PO2; Housing Disputes; London
Facilities Supervisor Location: Central London Salary: £35,000 - £40,000 Contract: Permanent, Full Time Working Pattern: 4 days onsite, 1 day from home Monday to Friday We are working with a well-established, multi-site organisation seeking a proactive Facilities Supervisor to support the delivery of high-quality facilities services across a busy London-based estate. This is a hands-on supervisory role, ideal for someone who thrives in a fast-paced environment and enjoys balancing operational oversight with team leadership and stakeholder engagement. The Role You will take ownership of day-to-day FM operations, ensuring services are delivered efficiently, safely, and in line with business priorities. Acting as a key point of contact, you will oversee contractors, manage workloads, and support continuous improvement across the function. Key responsibilities include: Overseeing reactive, planned (PPM), and project works to ensure timely delivery Coordinating FM activities across the estate, ensuring SLAs and KPIs are met Supervising and supporting Facilities team members, including performance management Acting as an escalation point for operational issues and resolving them effectively Supporting senior management with reporting, planning, and service improvements Managing contractor performance, site visits, and supplier relationships Overseeing CAFM system usage, ensuring accurate job tracking and reporting Monitoring costs, raising purchase orders, and supporting budget control Ensuring compliance with Health & Safety regulations and internal policies Handling urgent and emergency issues with a calm, solution-focused approach About You 5+ years' experience within Facilities Management, ideally in a supervisory role Experience managing teams and driving performance Strong knowledge of CAFM systems and helpdesk processes Solid understanding of Health & Safety compliance Highly organised, with the ability to manage multiple priorities Confident communicator with strong stakeholder management skills Good working knowledge of Microsoft Office, particularly Excel Financial awareness, including PO and invoice management This is a great opportunity to join a growing organisation where you can take real ownership of FM operations and contribute to a high-performing team.
Jul 10, 2026
Full time
Facilities Supervisor Location: Central London Salary: £35,000 - £40,000 Contract: Permanent, Full Time Working Pattern: 4 days onsite, 1 day from home Monday to Friday We are working with a well-established, multi-site organisation seeking a proactive Facilities Supervisor to support the delivery of high-quality facilities services across a busy London-based estate. This is a hands-on supervisory role, ideal for someone who thrives in a fast-paced environment and enjoys balancing operational oversight with team leadership and stakeholder engagement. The Role You will take ownership of day-to-day FM operations, ensuring services are delivered efficiently, safely, and in line with business priorities. Acting as a key point of contact, you will oversee contractors, manage workloads, and support continuous improvement across the function. Key responsibilities include: Overseeing reactive, planned (PPM), and project works to ensure timely delivery Coordinating FM activities across the estate, ensuring SLAs and KPIs are met Supervising and supporting Facilities team members, including performance management Acting as an escalation point for operational issues and resolving them effectively Supporting senior management with reporting, planning, and service improvements Managing contractor performance, site visits, and supplier relationships Overseeing CAFM system usage, ensuring accurate job tracking and reporting Monitoring costs, raising purchase orders, and supporting budget control Ensuring compliance with Health & Safety regulations and internal policies Handling urgent and emergency issues with a calm, solution-focused approach About You 5+ years' experience within Facilities Management, ideally in a supervisory role Experience managing teams and driving performance Strong knowledge of CAFM systems and helpdesk processes Solid understanding of Health & Safety compliance Highly organised, with the ability to manage multiple priorities Confident communicator with strong stakeholder management skills Good working knowledge of Microsoft Office, particularly Excel Financial awareness, including PO and invoice management This is a great opportunity to join a growing organisation where you can take real ownership of FM operations and contribute to a high-performing team.
Store Manager - Self Storage Edmonton, North London £37,503 per annum + performance bonus Monday to Friday (1 weekend in 6 required) We're looking for a commercially driven Store Manager to take full ownership of a busy self-storage site in Edmonton. This is a hands-on leadership role where you'll drive sales, maximise occupancy, and ensure the store operates to the highest standards. You'll be at the centre of the operation - leading your team, improving performance, and delivering a strong customer experience while keeping a sharp eye on revenue and profitability. The Role Drive sales performance, occupancy levels, and revenue growth Manage day-to-day store operations, ensuring efficiency and compliance Deliver excellent customer service and handle a variety of client needs Lead, coach, and develop your team to achieve targets Monitor enquiries, conversions, and performance metrics via CMS Implement local marketing initiatives to increase store visibility Maintain high standards of presentation, cleanliness, and safety Ensure full compliance with Health & Safety and company procedures Manage rotas, reporting, and financial accountability within the store Identify and resolve maintenance or operational issues proactively About You Proven experience in a management or supervisory role (retail, storage, or similar customer-focused environment) Strong commercial awareness with a track record of hitting targets Confident leading and developing a team Highly organised with excellent planning and prioritisation skills A proactive problem solver with strong attention to detail Excellent communication skills - able to build rapport with customers and colleagues Comfortable working with systems and performance data What's on Offer Salary of £37,503 per annum + performance bonus Structured Monday to Friday role with only 1 weekend in 6 Opportunity to take full ownership of a site and make a real impact Supportive regional management structure Ongoing training and development If you're a driven manager who thrives in a target-led environment and enjoys leading from the front, this is a great opportunity to step into a pivotal role within a growing business.
Jul 10, 2026
Full time
Store Manager - Self Storage Edmonton, North London £37,503 per annum + performance bonus Monday to Friday (1 weekend in 6 required) We're looking for a commercially driven Store Manager to take full ownership of a busy self-storage site in Edmonton. This is a hands-on leadership role where you'll drive sales, maximise occupancy, and ensure the store operates to the highest standards. You'll be at the centre of the operation - leading your team, improving performance, and delivering a strong customer experience while keeping a sharp eye on revenue and profitability. The Role Drive sales performance, occupancy levels, and revenue growth Manage day-to-day store operations, ensuring efficiency and compliance Deliver excellent customer service and handle a variety of client needs Lead, coach, and develop your team to achieve targets Monitor enquiries, conversions, and performance metrics via CMS Implement local marketing initiatives to increase store visibility Maintain high standards of presentation, cleanliness, and safety Ensure full compliance with Health & Safety and company procedures Manage rotas, reporting, and financial accountability within the store Identify and resolve maintenance or operational issues proactively About You Proven experience in a management or supervisory role (retail, storage, or similar customer-focused environment) Strong commercial awareness with a track record of hitting targets Confident leading and developing a team Highly organised with excellent planning and prioritisation skills A proactive problem solver with strong attention to detail Excellent communication skills - able to build rapport with customers and colleagues Comfortable working with systems and performance data What's on Offer Salary of £37,503 per annum + performance bonus Structured Monday to Friday role with only 1 weekend in 6 Opportunity to take full ownership of a site and make a real impact Supportive regional management structure Ongoing training and development If you're a driven manager who thrives in a target-led environment and enjoys leading from the front, this is a great opportunity to step into a pivotal role within a growing business.
Regional Retail & Operations Manager (North West London) Location: Alperton, Neasden, Wembley, Harrow, Heathrow, Cricklewood Salary: £65,000-£70,000 Up to 20% Bonus £5,000 Car Allowance Mileage Expenses We are recruiting for an experienced Regional Retail & Operations Manager to lead a multi-site retail portfolio across North West London. Reporting to the General Manager of Operations, you will have full accountability for regional performance, P&L management, sales growth, compliance, and operational excellence . This role is ideal for a proven Regional Manager / Senior Area Manager / Multi-Site Manager who has managed a full region (not just an area) and is confident driving performance across 6 stores. The RoleYou will take ownership of a high-value region, ensuring each store delivers against commercial and operational targets while maintaining excellent standards and customer experience. Full responsibility for regional P&L (up to £16m) including budgeting, forecasting, and monthly reporting to senior leadership and ownership. Drive sales, revenue growth, and profitability across 6 locations in North West London. Lead, coach, and develop Store Managers and their teams to maximise performance and engagement. Create and deliver strategic and operational plans to grow the region and individual stores. Conduct regular store visits, audits, and compliance checks to ensure standards, procedures, and customer service are consistently high. Monitor and analyse KPIs and performance metrics to identify trends, risks, and opportunities. Implement action plans to improve underperforming sites and optimise high-performing ones. Work closely with HR on recruitment, performance management, and people development . Ensure all stores meet health & safety, legal, and company policy requirements. Prepare performance reports for the General Manager of Operations and Ownership. About You Proven track record as a Regional Manager / Regional Retail Manager / Senior Area Manager in a multi-site retail or similar operational environment. Experience managing a region (not just an area) , overseeing 6 sites . Strong commercial acumen with hands-on experience managing P&L up to £16m . Evidence of delivering sales growth, profit improvement, and KPI achievement across multiple locations. A proactive, visible leader with a coaching and performance-focused management style. Confident with store visits, compliance, standards, and operational best practice . Full UK driving licence; comfortable travelling across North West London. Core hours Monday-Friday, with flexibility to be on-call 7 days as required. Package Base salary £65,000-£70,000 (depending on experience). Bonus up to 20% of salary based on regional performance. £5,000 car allowance plus mileage. Expense account , laptop, and mobile phone. High-impact role with significant autonomy and visibility across the business.
Jul 09, 2026
Full time
Regional Retail & Operations Manager (North West London) Location: Alperton, Neasden, Wembley, Harrow, Heathrow, Cricklewood Salary: £65,000-£70,000 Up to 20% Bonus £5,000 Car Allowance Mileage Expenses We are recruiting for an experienced Regional Retail & Operations Manager to lead a multi-site retail portfolio across North West London. Reporting to the General Manager of Operations, you will have full accountability for regional performance, P&L management, sales growth, compliance, and operational excellence . This role is ideal for a proven Regional Manager / Senior Area Manager / Multi-Site Manager who has managed a full region (not just an area) and is confident driving performance across 6 stores. The RoleYou will take ownership of a high-value region, ensuring each store delivers against commercial and operational targets while maintaining excellent standards and customer experience. Full responsibility for regional P&L (up to £16m) including budgeting, forecasting, and monthly reporting to senior leadership and ownership. Drive sales, revenue growth, and profitability across 6 locations in North West London. Lead, coach, and develop Store Managers and their teams to maximise performance and engagement. Create and deliver strategic and operational plans to grow the region and individual stores. Conduct regular store visits, audits, and compliance checks to ensure standards, procedures, and customer service are consistently high. Monitor and analyse KPIs and performance metrics to identify trends, risks, and opportunities. Implement action plans to improve underperforming sites and optimise high-performing ones. Work closely with HR on recruitment, performance management, and people development . Ensure all stores meet health & safety, legal, and company policy requirements. Prepare performance reports for the General Manager of Operations and Ownership. About You Proven track record as a Regional Manager / Regional Retail Manager / Senior Area Manager in a multi-site retail or similar operational environment. Experience managing a region (not just an area) , overseeing 6 sites . Strong commercial acumen with hands-on experience managing P&L up to £16m . Evidence of delivering sales growth, profit improvement, and KPI achievement across multiple locations. A proactive, visible leader with a coaching and performance-focused management style. Confident with store visits, compliance, standards, and operational best practice . Full UK driving licence; comfortable travelling across North West London. Core hours Monday-Friday, with flexibility to be on-call 7 days as required. Package Base salary £65,000-£70,000 (depending on experience). Bonus up to 20% of salary based on regional performance. £5,000 car allowance plus mileage. Expense account , laptop, and mobile phone. High-impact role with significant autonomy and visibility across the business.
Student Accommodation Sales Coordinator Newcastle c £17.00 per hour Full-Time Temporary Role Site-Based Monday to Friday Immediate Start Available We are seeking an enthusiastic and customer-focused Student Accommodation Sales Coordinator to join a leading student accommodation provider in Newcastle. This fast-paced role combines sales, customer service, lettings, and administration , making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy. Key Responsibilities Customer Service & Resident Support Be the first point of contact for students, providing a warm and professional welcome. Build strong relationships with residents and create a positive student experience. Respond promptly to enquiries via email, telephone, and face-to-face interactions. Resolve resident queries and complaints efficiently, escalating where necessary. Keep students informed through regular communications and updates. Support students by directing them to appropriate wellbeing and support services. Provide regular updates and reporting to management. Sales & Lettings Manage the student journey from initial enquiry through to move-in. Arrange and conduct accommodation viewings, showcasing rooms, facilities, and amenities. Convert enquiries into bookings through excellent customer engagement. Follow up sales leads and maintain a proactive approach to occupancy levels. Respond to accommodation enquiries quickly and professionally. Maintain accurate records of enquiries, viewings, bookings, and customer interactions. Assist with marketing initiatives, student events, and occupancy campaigns. Prepare tenancy agreements and move-in documentation for new residents. Administration & Operations Manage incoming calls, emails, correspondence, and general office administration. Liaise with contractors, suppliers, and external stakeholders. Support site performance targets, including occupancy and customer satisfaction. Ensure reception, communal areas, show flats, and vacant rooms are presented to a high standard. Assist with tenancy administration and debt management processes. Property & Compliance Carry out routine property inspections and identify maintenance requirements. Log and coordinate maintenance requests, ensuring they are actioned within agreed timescales. Facilitate contractor access and monitor works completed on site. Support compliance with health and safety standards and site procedures. Report maintenance, operational, and safety concerns promptly. Skills & Experience Essential Previous experience within property, residential lettings, hospitality, student accommodation, or a similar customer-facing environment. Strong customer service, sales, and administrative skills. Experience arranging and conducting property viewings or customer tours. Excellent communication and relationship-building abilities. Highly organised with the ability to manage multiple priorities. Proactive, self-motivated, and solutions-focused. Ability to work independently and as part of a team. Comfortable working in a fast-paced environment with minimal supervision. Desirable Experience within Purpose-Built Student Accommodation (PBSA). Knowledge of student lettings, residential lettings, or tenancy management processes. If you're passionate about customer service, enjoy a sales-focused environment, and can deliver an outstanding student experience, submit your CV for immediate review.
Jul 04, 2026
Full time
Student Accommodation Sales Coordinator Newcastle c £17.00 per hour Full-Time Temporary Role Site-Based Monday to Friday Immediate Start Available We are seeking an enthusiastic and customer-focused Student Accommodation Sales Coordinator to join a leading student accommodation provider in Newcastle. This fast-paced role combines sales, customer service, lettings, and administration , making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy. Key Responsibilities Customer Service & Resident Support Be the first point of contact for students, providing a warm and professional welcome. Build strong relationships with residents and create a positive student experience. Respond promptly to enquiries via email, telephone, and face-to-face interactions. Resolve resident queries and complaints efficiently, escalating where necessary. Keep students informed through regular communications and updates. Support students by directing them to appropriate wellbeing and support services. Provide regular updates and reporting to management. Sales & Lettings Manage the student journey from initial enquiry through to move-in. Arrange and conduct accommodation viewings, showcasing rooms, facilities, and amenities. Convert enquiries into bookings through excellent customer engagement. Follow up sales leads and maintain a proactive approach to occupancy levels. Respond to accommodation enquiries quickly and professionally. Maintain accurate records of enquiries, viewings, bookings, and customer interactions. Assist with marketing initiatives, student events, and occupancy campaigns. Prepare tenancy agreements and move-in documentation for new residents. Administration & Operations Manage incoming calls, emails, correspondence, and general office administration. Liaise with contractors, suppliers, and external stakeholders. Support site performance targets, including occupancy and customer satisfaction. Ensure reception, communal areas, show flats, and vacant rooms are presented to a high standard. Assist with tenancy administration and debt management processes. Property & Compliance Carry out routine property inspections and identify maintenance requirements. Log and coordinate maintenance requests, ensuring they are actioned within agreed timescales. Facilitate contractor access and monitor works completed on site. Support compliance with health and safety standards and site procedures. Report maintenance, operational, and safety concerns promptly. Skills & Experience Essential Previous experience within property, residential lettings, hospitality, student accommodation, or a similar customer-facing environment. Strong customer service, sales, and administrative skills. Experience arranging and conducting property viewings or customer tours. Excellent communication and relationship-building abilities. Highly organised with the ability to manage multiple priorities. Proactive, self-motivated, and solutions-focused. Ability to work independently and as part of a team. Comfortable working in a fast-paced environment with minimal supervision. Desirable Experience within Purpose-Built Student Accommodation (PBSA). Knowledge of student lettings, residential lettings, or tenancy management processes. If you're passionate about customer service, enjoy a sales-focused environment, and can deliver an outstanding student experience, submit your CV for immediate review.
Head of Leasing & Commercial (Major Development) Hammersmith & Fulham Council £650 per day (Umbrella) Full time Monday to Friday Hybrid working - 3 days onsite Hammersmith & Fulham Council is seeking a highly experienced and commercially driven leasing professional to lead the strategy and delivery of a landmark mixed-use development. This is a senior, high-impact role responsible for overseeing the full leasing and lettings lifecycle across a flagship scheme, including a 7-floor office building, multiple commercial units, and a rooftop restaurant. You will play a critical role in shaping tenant mix, driving occupancy, and maximising long-term asset value. Key Responsibilities Lead and execute the end-to-end leasing and lettings strategy across a major development. Manage and oversee external commercial agents, ensuring delivery against targets and alignment with commercial objectives. Drive marketing and leasing campaigns to achieve full occupancy and secure high-quality tenants. Oversee tenant onboarding from heads of terms through to occupation. Take ownership of leasing budgets, timelines, and performance outcomes. Provide strategic input on asset positioning, including rent-free periods, incentives, and commercial structuring. Work closely with internal stakeholders to ensure the successful delivery and long-term performance of the scheme. About You Proven track record in commercial leasing within large-scale or complex real estate developments. Strong understanding of asset management and value optimisation. Excellent negotiation skills with experience securing high-value commercial deals. Experience managing agents and leading leasing strategies across multi-unit schemes. Commercially astute, with the ability to balance income generation and tenant quality. Experience in hospitality or restaurant leasing (particularly destination or rooftop spaces) is highly desirable. Strong stakeholder management skills with the ability to operate at both strategic and operational levels. This is a unique opportunity to take ownership of a high-profile development within a leading London borough, where your expertise will directly influence the commercial success and long-term impact of the asset. ("Commercial Leasing" OR "Leasing Manager" OR "Leasing Director" OR "Head of Leasing") AND ("Asset Management" OR "Property Development" OR "Real Estate") AND ("Office" OR "Retail" OR "Mixed-Use" OR "Hospitality") AND ("London" OR "UK")
Jul 02, 2026
Full time
Head of Leasing & Commercial (Major Development) Hammersmith & Fulham Council £650 per day (Umbrella) Full time Monday to Friday Hybrid working - 3 days onsite Hammersmith & Fulham Council is seeking a highly experienced and commercially driven leasing professional to lead the strategy and delivery of a landmark mixed-use development. This is a senior, high-impact role responsible for overseeing the full leasing and lettings lifecycle across a flagship scheme, including a 7-floor office building, multiple commercial units, and a rooftop restaurant. You will play a critical role in shaping tenant mix, driving occupancy, and maximising long-term asset value. Key Responsibilities Lead and execute the end-to-end leasing and lettings strategy across a major development. Manage and oversee external commercial agents, ensuring delivery against targets and alignment with commercial objectives. Drive marketing and leasing campaigns to achieve full occupancy and secure high-quality tenants. Oversee tenant onboarding from heads of terms through to occupation. Take ownership of leasing budgets, timelines, and performance outcomes. Provide strategic input on asset positioning, including rent-free periods, incentives, and commercial structuring. Work closely with internal stakeholders to ensure the successful delivery and long-term performance of the scheme. About You Proven track record in commercial leasing within large-scale or complex real estate developments. Strong understanding of asset management and value optimisation. Excellent negotiation skills with experience securing high-value commercial deals. Experience managing agents and leading leasing strategies across multi-unit schemes. Commercially astute, with the ability to balance income generation and tenant quality. Experience in hospitality or restaurant leasing (particularly destination or rooftop spaces) is highly desirable. Strong stakeholder management skills with the ability to operate at both strategic and operational levels. This is a unique opportunity to take ownership of a high-profile development within a leading London borough, where your expertise will directly influence the commercial success and long-term impact of the asset. ("Commercial Leasing" OR "Leasing Manager" OR "Leasing Director" OR "Head of Leasing") AND ("Asset Management" OR "Property Development" OR "Real Estate") AND ("Office" OR "Retail" OR "Mixed-Use" OR "Hospitality") AND ("London" OR "UK")
Client Affairs Officer Adult Social Care - Finance Hybrid (2 days on-site) Full-time Monday to Friday - 12 Months £22 per hour PAYE / £29.21 per hour Umbrella An excellent opportunity has arisen for an experienced Client Affairs Officer to join a well-established Adult Social Care Finance team within a London local authority on a hybrid basis. This role plays a key part in delivering statutory appointeeship and deputyship services , ensuring the financial wellbeing and protection of vulnerable adults across the borough. The RoleYou will manage a caseload of clients, taking responsibility for appointeeship, deputyship, property protection, and estate administration . The role requires a strong balance of financial administration, client liaison, and regulatory compliance . Key responsibilities include: Managing appointeeship and deputyship accounts , ensuring accurate billing, reconciliation, and financial reporting Liaising with DWP , banks, and internal stakeholders to secure and manage client income and benefits Ensuring all benefit entitlements are identified, claimed, and maintained Handling property protection , including storage, inspections, and associated financial assessments Supporting Court of Protection processes , including financial decisions, asset management, and property sales Administering deceased estates in line with the Care Act, including debt recovery and asset handling Coordinating council funerals , ensuring compliance with legislation and sensitivity to cultural considerations Attending multi-disciplinary meetings and working closely with care managers and external professionals About YouTo be successful, you will bring: Experience within Adult Social Care Finance , appointeeship/deputyship , or a similar financial assessment role Strong understanding of DWP benefits , financial assessments, and client account management Experience supporting vulnerable adults and working within a local authority setting Ability to interpret complex financial information and maintain accurate records Confident communication skills, with the ability to engage sensitively with clients, families, and professionals Proficiency in Microsoft Excel, Word, and case management systems Strong organisational skills with the ability to manage competing priorities Why Apply? Competitive hourly rate: £22 PAYE / £29 Umbrella Hybrid working model (2 days on-site) Opportunity to work in a meaningful, client-focused role within Adult Social Care Gain experience in Court of Protection, estate management, and public sector finance This is an ideal role for candidates with experience as a Client Affairs Officer, Appointeeship Officer, Deputyship Officer, Financial Assessment Officer, or Adult Social Care Finance Officer .
Jun 30, 2026
Full time
Client Affairs Officer Adult Social Care - Finance Hybrid (2 days on-site) Full-time Monday to Friday - 12 Months £22 per hour PAYE / £29.21 per hour Umbrella An excellent opportunity has arisen for an experienced Client Affairs Officer to join a well-established Adult Social Care Finance team within a London local authority on a hybrid basis. This role plays a key part in delivering statutory appointeeship and deputyship services , ensuring the financial wellbeing and protection of vulnerable adults across the borough. The RoleYou will manage a caseload of clients, taking responsibility for appointeeship, deputyship, property protection, and estate administration . The role requires a strong balance of financial administration, client liaison, and regulatory compliance . Key responsibilities include: Managing appointeeship and deputyship accounts , ensuring accurate billing, reconciliation, and financial reporting Liaising with DWP , banks, and internal stakeholders to secure and manage client income and benefits Ensuring all benefit entitlements are identified, claimed, and maintained Handling property protection , including storage, inspections, and associated financial assessments Supporting Court of Protection processes , including financial decisions, asset management, and property sales Administering deceased estates in line with the Care Act, including debt recovery and asset handling Coordinating council funerals , ensuring compliance with legislation and sensitivity to cultural considerations Attending multi-disciplinary meetings and working closely with care managers and external professionals About YouTo be successful, you will bring: Experience within Adult Social Care Finance , appointeeship/deputyship , or a similar financial assessment role Strong understanding of DWP benefits , financial assessments, and client account management Experience supporting vulnerable adults and working within a local authority setting Ability to interpret complex financial information and maintain accurate records Confident communication skills, with the ability to engage sensitively with clients, families, and professionals Proficiency in Microsoft Excel, Word, and case management systems Strong organisational skills with the ability to manage competing priorities Why Apply? Competitive hourly rate: £22 PAYE / £29 Umbrella Hybrid working model (2 days on-site) Opportunity to work in a meaningful, client-focused role within Adult Social Care Gain experience in Court of Protection, estate management, and public sector finance This is an ideal role for candidates with experience as a Client Affairs Officer, Appointeeship Officer, Deputyship Officer, Financial Assessment Officer, or Adult Social Care Finance Officer .
Commercial Waste Support Officer Location: London (Office-based) Pay Rate: £19.98 PAYE per hour / circa £25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
Jun 25, 2026
Full time
Commercial Waste Support Officer Location: London (Office-based) Pay Rate: £19.98 PAYE per hour / circa £25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
Project Systems Manager Permanent Opportunity Sector : Consultancy (Environmental) Location central London Salary £55,000 per annum Working pattern Mon- Fri (hybrid working 1 day from home) Our client is a highly reputable, well-established environmental consultancy with a strong track record of delivering high-quality work across policy, strategy, design, and assessment. From its base in London, it operates nationally across the UK and also has an international presence in Europe. The organisation works on a wide range of complex and meaningful projects from major infrastructure and planning schemes through to government advisory work and expert input on environmental strategy. Much of its success comes from long-standing relationships with clients who value both the technical expertise and the collaborative approach of the team. It's a place where people genuinely care about the quality of their work and the impact it has. Collaboration is at the heart of how things are done, alongside a strong sense of integrity and shared purpose. The Role This is a key position within the business, focused on improving how projects are set up, managed, and reported through the organisation's project systems. As Project Systems Manager, you will take ownership of the project management platform Deltek Vantagepoint ensuring it is fully embedded across the business and actively supporting day-to-day project delivery. You'll work closely with project managers, finance, and senior stakeholders to improve how information flows through the organisation, from project setup and financial tracking through to reporting and forecasting. A key part of your role will be ensuring data is accurate, systems are well structured, and teams have the insight they need to make confident decisions. This is a hands-on role where systems, project delivery, and financial control come together in a meaningful way. Responsibilities Take ownership of the project management system, ensuring it is effectively configured, maintained, and embedded across the business Act as the main point of contact for users, providing support, guidance, and training where needed Improve how the system is used across the organisation, streamlining processes and strengthening reporting capability Ensure project data is accurate, consistent, and well controlled Support robust project setup, ensuring financial structure, governance, and controls are in place from the outset Work closely with Project Managers to review budgets, WIP, invoicing, forecasts, and project performance Support forecasting and reporting across live projects to improve visibility and decision-making Oversee project finance processes and manage a small direct report Work with finance teams on cash flow, debt, and working capital reporting Maintain oversight of purchase order processes and internal controls Contribute to wider system and operational improvements across the business Provide input into senior discussions where systems, data, or project performance are in focus Skills & Experience Experience working with project systems such as Deltek Vantagepoint or similar platforms Involvement in system implementation, optimisation, or ongoing user support Strong understanding of project lifecycle management and financial project control Experience with project finance processes including budgeting, forecasting, WIP, and invoicing Advanced Excel skills and confidence working with complex datasets Ability to turn data into clear, meaningful insight for decision-making Comfortable working across systems, project delivery, and finance teams Strong attention to detail with a structured and methodical approach Confident communicator, able to engage and support stakeholders at all levels Highly organised with the ability to manage multiple priorities Experience delivering training or supporting users would be beneficial Understanding of governance, controls, and compliance within project environments We are looking for someone who naturally looks for ways to improve how things work. You will enjoy making systems more effective, more intuitive, and more useful for the people relying on them, and comfortable working across both technical systems and project environments, and you're just as confident speaking with project managers as you are working through data or reporting. You understand the importance of accurate information in delivering successful projects, and you take pride in making sure that information is reliable and easy to use. This is a great opportunity to take real ownership of a key business system and shape how it supports project delivery across the organisation. You'll have space to improve processes, influence how information is used, and make a visible impact on both project performance and financial clarity. If you have the skills and experience required for this role and are looking to join a reputable consultancy please submit your CV for immediate review.
May 28, 2026
Full time
Project Systems Manager Permanent Opportunity Sector : Consultancy (Environmental) Location central London Salary £55,000 per annum Working pattern Mon- Fri (hybrid working 1 day from home) Our client is a highly reputable, well-established environmental consultancy with a strong track record of delivering high-quality work across policy, strategy, design, and assessment. From its base in London, it operates nationally across the UK and also has an international presence in Europe. The organisation works on a wide range of complex and meaningful projects from major infrastructure and planning schemes through to government advisory work and expert input on environmental strategy. Much of its success comes from long-standing relationships with clients who value both the technical expertise and the collaborative approach of the team. It's a place where people genuinely care about the quality of their work and the impact it has. Collaboration is at the heart of how things are done, alongside a strong sense of integrity and shared purpose. The Role This is a key position within the business, focused on improving how projects are set up, managed, and reported through the organisation's project systems. As Project Systems Manager, you will take ownership of the project management platform Deltek Vantagepoint ensuring it is fully embedded across the business and actively supporting day-to-day project delivery. You'll work closely with project managers, finance, and senior stakeholders to improve how information flows through the organisation, from project setup and financial tracking through to reporting and forecasting. A key part of your role will be ensuring data is accurate, systems are well structured, and teams have the insight they need to make confident decisions. This is a hands-on role where systems, project delivery, and financial control come together in a meaningful way. Responsibilities Take ownership of the project management system, ensuring it is effectively configured, maintained, and embedded across the business Act as the main point of contact for users, providing support, guidance, and training where needed Improve how the system is used across the organisation, streamlining processes and strengthening reporting capability Ensure project data is accurate, consistent, and well controlled Support robust project setup, ensuring financial structure, governance, and controls are in place from the outset Work closely with Project Managers to review budgets, WIP, invoicing, forecasts, and project performance Support forecasting and reporting across live projects to improve visibility and decision-making Oversee project finance processes and manage a small direct report Work with finance teams on cash flow, debt, and working capital reporting Maintain oversight of purchase order processes and internal controls Contribute to wider system and operational improvements across the business Provide input into senior discussions where systems, data, or project performance are in focus Skills & Experience Experience working with project systems such as Deltek Vantagepoint or similar platforms Involvement in system implementation, optimisation, or ongoing user support Strong understanding of project lifecycle management and financial project control Experience with project finance processes including budgeting, forecasting, WIP, and invoicing Advanced Excel skills and confidence working with complex datasets Ability to turn data into clear, meaningful insight for decision-making Comfortable working across systems, project delivery, and finance teams Strong attention to detail with a structured and methodical approach Confident communicator, able to engage and support stakeholders at all levels Highly organised with the ability to manage multiple priorities Experience delivering training or supporting users would be beneficial Understanding of governance, controls, and compliance within project environments We are looking for someone who naturally looks for ways to improve how things work. You will enjoy making systems more effective, more intuitive, and more useful for the people relying on them, and comfortable working across both technical systems and project environments, and you're just as confident speaking with project managers as you are working through data or reporting. You understand the importance of accurate information in delivering successful projects, and you take pride in making sure that information is reliable and easy to use. This is a great opportunity to take real ownership of a key business system and shape how it supports project delivery across the organisation. You'll have space to improve processes, influence how information is used, and make a visible impact on both project performance and financial clarity. If you have the skills and experience required for this role and are looking to join a reputable consultancy please submit your CV for immediate review.
Call Centre Sales Advisor Location: West London Job Type: Full Time Permanent Site-Based Hours: 40 hours per week (rota-based shifts) Salary: £25,500 per annum uncapped commission competitive benefits Team: Join a friendly, high-performing team of 6 Organisation: Leading storage solutions provider experiencing exciting growth We're looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London. This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents. You'll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience. Working on a rota basis within a close-knit team of six, you'll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion. Overview Managing inbound and outbound sales calls with confidence and professionalism Supporting customers via phone and email, ensuring a smooth and positive experience Building and retaining strong relationships with new and existing clients Understanding customer needs and recommending the right storage solutions Creating tailored quotations and confidently upselling additional services where appropriate Processing deposits and accurately recording customer information on the CRM system Following up on enquiries to maximise conversion opportunities Supporting reporting and performance tracking within the team Handling customer concerns professionally and escalating where needed Ensuring compliance with company policies, including Health & Safety standards Contributing to a positive, team-focused working environment For this role you will need :- At least 2 years' experience in a Call Centre or Contact Centre environment A natural communicator with strong verbal and written skills Someone who enjoys speaking with customers and building relationships Confident handling queries, objections, and complaints Comfortable using Microsoft Office and CRM systems Highly organised with strong attention to detail Able to multitask and stay calm under pressure A genuine team player who thrives in a supportive, small-team environment A positive, "can do" attitude every day Enjoys working towards targets and seeing results To be motivated by performance and uncapped earning potential Take pride in delivering great customer experience This is your chance to join a business that is expanding, evolving, and investing in its people. You'll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission. Interviews to take place immediately with a view to a start thereafter.
May 26, 2026
Full time
Call Centre Sales Advisor Location: West London Job Type: Full Time Permanent Site-Based Hours: 40 hours per week (rota-based shifts) Salary: £25,500 per annum uncapped commission competitive benefits Team: Join a friendly, high-performing team of 6 Organisation: Leading storage solutions provider experiencing exciting growth We're looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London. This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents. You'll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience. Working on a rota basis within a close-knit team of six, you'll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion. Overview Managing inbound and outbound sales calls with confidence and professionalism Supporting customers via phone and email, ensuring a smooth and positive experience Building and retaining strong relationships with new and existing clients Understanding customer needs and recommending the right storage solutions Creating tailored quotations and confidently upselling additional services where appropriate Processing deposits and accurately recording customer information on the CRM system Following up on enquiries to maximise conversion opportunities Supporting reporting and performance tracking within the team Handling customer concerns professionally and escalating where needed Ensuring compliance with company policies, including Health & Safety standards Contributing to a positive, team-focused working environment For this role you will need :- At least 2 years' experience in a Call Centre or Contact Centre environment A natural communicator with strong verbal and written skills Someone who enjoys speaking with customers and building relationships Confident handling queries, objections, and complaints Comfortable using Microsoft Office and CRM systems Highly organised with strong attention to detail Able to multitask and stay calm under pressure A genuine team player who thrives in a supportive, small-team environment A positive, "can do" attitude every day Enjoys working towards targets and seeing results To be motivated by performance and uncapped earning potential Take pride in delivering great customer experience This is your chance to join a business that is expanding, evolving, and investing in its people. You'll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission. Interviews to take place immediately with a view to a start thereafter.
Centre Operations Coordinator Location: Oxford Salary: £27,500 per annum Hours: Monday to Friday, 8:30am - 5:30pm Start Date: ASAP We are recruiting for a proactive and customer-focused Centre Operations Coordinator to join a busy centre in Oxford. This is a varied and hands-on role, ideal for someone who enjoys delivering excellent service, supporting day-to-day operations, and maintaining high standards across a professional environment. Role OverviewYou will work closely with the Centre Operations Manager to ensure the centre runs smoothly, safely, and in line with company policies and procedures. This role combines customer service, compliance, health & safety, administration, and operational support. Key Responsibilities Deliver an outstanding service experience to all customers, visitors, and stakeholders. Provide a warm and professional welcome to all guests at the centre. Conduct viewings and support customer move-ins smoothly and efficiently. Maintain high standards across the centre, including meeting rooms and show offices. Support billing, revenue capture, and the promotion of additional services. Carry out health & safety checks and ensure compliance with company processes. Manage incident reporting, accident records, and relevant compliance documentation. Support GDPR and AML processes, including customer verification. Coordinate contractors and planned works, ensuring all required documentation is completed. Escalate issues and risks to the Centre Operations Manager as needed. About You Previous customer service experience is essential. Confident using Microsoft Office 365, including Word, Excel, and Outlook. Highly organised with excellent attention to detail. Strong communicator with the ability to build good relationships. Able to work independently with minimal supervision. Hardworking, reliable, motivated, and adaptable. A strong team player with a positive, can-do attitude. Benefits Competitive salary of £27,500. Monday to Friday working pattern, no weekends. Full training and support provided. Opportunity to work in a professional and supportive environment. Immediate start available. How to Apply If you are an organised, customer-focused individual looking for your next opportunity in Oxford, apply today.
May 20, 2026
Full time
Centre Operations Coordinator Location: Oxford Salary: £27,500 per annum Hours: Monday to Friday, 8:30am - 5:30pm Start Date: ASAP We are recruiting for a proactive and customer-focused Centre Operations Coordinator to join a busy centre in Oxford. This is a varied and hands-on role, ideal for someone who enjoys delivering excellent service, supporting day-to-day operations, and maintaining high standards across a professional environment. Role OverviewYou will work closely with the Centre Operations Manager to ensure the centre runs smoothly, safely, and in line with company policies and procedures. This role combines customer service, compliance, health & safety, administration, and operational support. Key Responsibilities Deliver an outstanding service experience to all customers, visitors, and stakeholders. Provide a warm and professional welcome to all guests at the centre. Conduct viewings and support customer move-ins smoothly and efficiently. Maintain high standards across the centre, including meeting rooms and show offices. Support billing, revenue capture, and the promotion of additional services. Carry out health & safety checks and ensure compliance with company processes. Manage incident reporting, accident records, and relevant compliance documentation. Support GDPR and AML processes, including customer verification. Coordinate contractors and planned works, ensuring all required documentation is completed. Escalate issues and risks to the Centre Operations Manager as needed. About You Previous customer service experience is essential. Confident using Microsoft Office 365, including Word, Excel, and Outlook. Highly organised with excellent attention to detail. Strong communicator with the ability to build good relationships. Able to work independently with minimal supervision. Hardworking, reliable, motivated, and adaptable. A strong team player with a positive, can-do attitude. Benefits Competitive salary of £27,500. Monday to Friday working pattern, no weekends. Full training and support provided. Opportunity to work in a professional and supportive environment. Immediate start available. How to Apply If you are an organised, customer-focused individual looking for your next opportunity in Oxford, apply today.
Financial Accountant Location: Central London (Hybrid - 2 days in the office) Pay Rate: £30.22 per hour Contract: Temporary (with the potential to become permanent) Hours: 35 hours per week Interviews to take place immediately with a view to an immediate start This is an opportunity for an experienced Financial Accountant to join a highly respected professional membership body known for supporting its members and associates, and for championing high standards across its sector. The organisation plays a key role in shaping its profession and offers a collaborative, purpose-driven working environment where people take pride in the impact of their work. Overview This is a broad and hands-on Financial Accountant role, ideal for an experienced Financial Accountant who enjoys both technical accounting and working closely with stakeholders. You'll take ownership of key areas such as financial reporting, VAT and tax compliance, and financial controls, while also playing a part in improving systems and processes. You'll be working as part of a supportive finance team, with responsibility for ensuring the accuracy and integrity of financial data and providing insight to help inform decision-making. Responsibilities Preparing subsidiary financial statements and supporting the production of consolidated accounts Ensuring all financial transactions are accurately recorded and fully reconciled, including intercompany balances Taking full ownership of quarterly VAT returns, ensuring compliance with HMRC requirements and meeting all statutory deadlines Acting as the main point of contact for external VAT and Corporation Tax advisors, supporting all related queries and submissions Maintaining the fixed asset register and overseeing key balance sheet reconciliations Monitoring debtor and creditor positions and proactively managing aged balances Supporting the development and improvement of finance systems, including Dynamics 365 Business Central Maintaining and strengthening financial controls, policies, and procedures Overseeing cash flow, investments, and fund accounting activities Leading on payroll accounting, including the accurate posting and reconciliation of salaries, pensions, and related liabilities Ensuring pension contributions are correctly accounted for and aligned with payroll and finance records Supporting and reviewing supplier payment runs and expense processes Acting as a key point of contact for auditors, banks, and other external partners Deputising for the Group Financial Reporting Manager when required Team Management Supporting and mentoring the Finance Administrator Leading regular check-ins, performance reviews, and day-to-day guidance Contributing to a positive, collaborative team culture If you have the skills, experience, and qualifications required for this role and are available to start immediately, please submit your CV for immediate review. Interviews to take place immediately with a view to a start thereafter
May 14, 2026
Full time
Financial Accountant Location: Central London (Hybrid - 2 days in the office) Pay Rate: £30.22 per hour Contract: Temporary (with the potential to become permanent) Hours: 35 hours per week Interviews to take place immediately with a view to an immediate start This is an opportunity for an experienced Financial Accountant to join a highly respected professional membership body known for supporting its members and associates, and for championing high standards across its sector. The organisation plays a key role in shaping its profession and offers a collaborative, purpose-driven working environment where people take pride in the impact of their work. Overview This is a broad and hands-on Financial Accountant role, ideal for an experienced Financial Accountant who enjoys both technical accounting and working closely with stakeholders. You'll take ownership of key areas such as financial reporting, VAT and tax compliance, and financial controls, while also playing a part in improving systems and processes. You'll be working as part of a supportive finance team, with responsibility for ensuring the accuracy and integrity of financial data and providing insight to help inform decision-making. Responsibilities Preparing subsidiary financial statements and supporting the production of consolidated accounts Ensuring all financial transactions are accurately recorded and fully reconciled, including intercompany balances Taking full ownership of quarterly VAT returns, ensuring compliance with HMRC requirements and meeting all statutory deadlines Acting as the main point of contact for external VAT and Corporation Tax advisors, supporting all related queries and submissions Maintaining the fixed asset register and overseeing key balance sheet reconciliations Monitoring debtor and creditor positions and proactively managing aged balances Supporting the development and improvement of finance systems, including Dynamics 365 Business Central Maintaining and strengthening financial controls, policies, and procedures Overseeing cash flow, investments, and fund accounting activities Leading on payroll accounting, including the accurate posting and reconciliation of salaries, pensions, and related liabilities Ensuring pension contributions are correctly accounted for and aligned with payroll and finance records Supporting and reviewing supplier payment runs and expense processes Acting as a key point of contact for auditors, banks, and other external partners Deputising for the Group Financial Reporting Manager when required Team Management Supporting and mentoring the Finance Administrator Leading regular check-ins, performance reviews, and day-to-day guidance Contributing to a positive, collaborative team culture If you have the skills, experience, and qualifications required for this role and are available to start immediately, please submit your CV for immediate review. Interviews to take place immediately with a view to a start thereafter
Centre Experience & Commercial Manager Reading - brand new building by the station Permanent £40,000-£50,000 OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand new, premium workspace destination in the heart of Reading - a hub where energy meets excellence, and customer journeys are as polished as the building itself. The Role: As Centre Experience & Commercial Manager , you'll own the success of the centre - leading from the front to deliver an exceptional customer journey and outstanding financial results. You'll be the face and energy of the building: ensuring members, guests and event clients receive a five star experience while you maximise opportunities for growth across co-working memberships and meeting room sales. This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert. Key Responsibilities Take full responsibility for the centre's performance, driving revenue and profitability. Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences. Build strong relationships with customers and local businesses to grow co-working memberships and event bookings. Ensure seamless on-boarding and day to day operations, from move ins to facilities and health & safety compliance. Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency. Champion the customer journey from day one - onboarding, engagement, and retention. Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards. About You This role suits an engaged, customer driven manager with commercial savvy and a genuine passion for people. You'll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results. You'll bring: Proven experience in flexible workspace, hospitality, or events operations. A commercial mindset - confident with budgets, performance targets, and business development. Natural leadership with strong communication, motivation, and organisational skills. Resilience, initiative, and pride in creating great places to work and collaborate. What's on Offer £40,000-£50,000 base OTE of £60,000 Modern, high spec centre just moments from Reading Station Full training and professional development Dynamic, high-tech centre in a brand new Reading development Generous benefits and ongoing professional development Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen. Customer experience meets commercial leadership. This is your platform to shine.
May 11, 2026
Full time
Centre Experience & Commercial Manager Reading - brand new building by the station Permanent £40,000-£50,000 OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand new, premium workspace destination in the heart of Reading - a hub where energy meets excellence, and customer journeys are as polished as the building itself. The Role: As Centre Experience & Commercial Manager , you'll own the success of the centre - leading from the front to deliver an exceptional customer journey and outstanding financial results. You'll be the face and energy of the building: ensuring members, guests and event clients receive a five star experience while you maximise opportunities for growth across co-working memberships and meeting room sales. This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert. Key Responsibilities Take full responsibility for the centre's performance, driving revenue and profitability. Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences. Build strong relationships with customers and local businesses to grow co-working memberships and event bookings. Ensure seamless on-boarding and day to day operations, from move ins to facilities and health & safety compliance. Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency. Champion the customer journey from day one - onboarding, engagement, and retention. Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards. About You This role suits an engaged, customer driven manager with commercial savvy and a genuine passion for people. You'll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results. You'll bring: Proven experience in flexible workspace, hospitality, or events operations. A commercial mindset - confident with budgets, performance targets, and business development. Natural leadership with strong communication, motivation, and organisational skills. Resilience, initiative, and pride in creating great places to work and collaborate. What's on Offer £40,000-£50,000 base OTE of £60,000 Modern, high spec centre just moments from Reading Station Full training and professional development Dynamic, high-tech centre in a brand new Reading development Generous benefits and ongoing professional development Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen. Customer experience meets commercial leadership. This is your platform to shine.
Project Systems Manager Permanent Opportunity Sector : Consultancy (Environmental) Location central London Salary £55,000 per annum Working pattern Mon- Fri (hybrid working 1 day from home) Our client is a highly reputable, well-established environmental consultancy with a strong track record of delivering high-quality work across policy, strategy, design, and assessment. From its base in London, it operates nationally across the UK and also has an international presence in Europe. The organisation works on a wide range of complex and meaningful projects from major infrastructure and planning schemes through to government advisory work and expert input on environmental strategy. Much of its success comes from long-standing relationships with clients who value both the technical expertise and the collaborative approach of the team. It's a place where people genuinely care about the quality of their work and the impact it has. Collaboration is at the heart of how things are done, alongside a strong sense of integrity and shared purpose. The Role This is a key position within the business, focused on improving how projects are set up, managed, and reported through the organisation's project systems. As Project Systems Manager, you will take ownership of the project management platform Deltek Vantagepoint ensuring it is fully embedded across the business and actively supporting day-to-day project delivery. You'll work closely with project managers, finance, and senior stakeholders to improve how information flows through the organisation, from project setup and financial tracking through to reporting and forecasting. A key part of your role will be ensuring data is accurate, systems are well structured, and teams have the insight they need to make confident decisions. This is a hands-on role where systems, project delivery, and financial control come together in a meaningful way. Responsibilities Take ownership of the project management system, ensuring it is effectively configured, maintained, and embedded across the business Act as the main point of contact for users, providing support, guidance, and training where needed Improve how the system is used across the organisation, streamlining processes and strengthening reporting capability Ensure project data is accurate, consistent, and well controlled Support robust project setup, ensuring financial structure, governance, and controls are in place from the outset Work closely with Project Managers to review budgets, WIP, invoicing, forecasts, and project performance Support forecasting and reporting across live projects to improve visibility and decision-making Oversee project finance processes and manage a small direct report Work with finance teams on cash flow, debt, and working capital reporting Maintain oversight of purchase order processes and internal controls Contribute to wider system and operational improvements across the business Provide input into senior discussions where systems, data, or project performance are in focus Skills & Experience Experience working with project systems such as Deltek Vantagepoint or similar platforms Involvement in system implementation, optimisation, or ongoing user support Strong understanding of project lifecycle management and financial project control Experience with project finance processes including budgeting, forecasting, WIP, and invoicing Advanced Excel skills and confidence working with complex datasets Ability to turn data into clear, meaningful insight for decision-making Comfortable working across systems, project delivery, and finance teams Strong attention to detail with a structured and methodical approach Confident communicator, able to engage and support stakeholders at all levels Highly organised with the ability to manage multiple priorities Experience delivering training or supporting users would be beneficial Understanding of governance, controls, and compliance within project environments We are looking for someone who naturally looks for ways to improve how things work. You will enjoy making systems more effective, more intuitive, and more useful for the people relying on them, and comfortable working across both technical systems and project environments, and you're just as confident speaking with project managers as you are working through data or reporting. You understand the importance of accurate information in delivering successful projects, and you take pride in making sure that information is reliable and easy to use. This is a great opportunity to take real ownership of a key business system and shape how it supports project delivery across the organisation. You'll have space to improve processes, influence how information is used, and make a visible impact on both project performance and financial clarity. If you have the skills and experience required for this role and are looking to join a reputable consultancy please submit your CV for immediate review.
Apr 29, 2026
Full time
Project Systems Manager Permanent Opportunity Sector : Consultancy (Environmental) Location central London Salary £55,000 per annum Working pattern Mon- Fri (hybrid working 1 day from home) Our client is a highly reputable, well-established environmental consultancy with a strong track record of delivering high-quality work across policy, strategy, design, and assessment. From its base in London, it operates nationally across the UK and also has an international presence in Europe. The organisation works on a wide range of complex and meaningful projects from major infrastructure and planning schemes through to government advisory work and expert input on environmental strategy. Much of its success comes from long-standing relationships with clients who value both the technical expertise and the collaborative approach of the team. It's a place where people genuinely care about the quality of their work and the impact it has. Collaboration is at the heart of how things are done, alongside a strong sense of integrity and shared purpose. The Role This is a key position within the business, focused on improving how projects are set up, managed, and reported through the organisation's project systems. As Project Systems Manager, you will take ownership of the project management platform Deltek Vantagepoint ensuring it is fully embedded across the business and actively supporting day-to-day project delivery. You'll work closely with project managers, finance, and senior stakeholders to improve how information flows through the organisation, from project setup and financial tracking through to reporting and forecasting. A key part of your role will be ensuring data is accurate, systems are well structured, and teams have the insight they need to make confident decisions. This is a hands-on role where systems, project delivery, and financial control come together in a meaningful way. Responsibilities Take ownership of the project management system, ensuring it is effectively configured, maintained, and embedded across the business Act as the main point of contact for users, providing support, guidance, and training where needed Improve how the system is used across the organisation, streamlining processes and strengthening reporting capability Ensure project data is accurate, consistent, and well controlled Support robust project setup, ensuring financial structure, governance, and controls are in place from the outset Work closely with Project Managers to review budgets, WIP, invoicing, forecasts, and project performance Support forecasting and reporting across live projects to improve visibility and decision-making Oversee project finance processes and manage a small direct report Work with finance teams on cash flow, debt, and working capital reporting Maintain oversight of purchase order processes and internal controls Contribute to wider system and operational improvements across the business Provide input into senior discussions where systems, data, or project performance are in focus Skills & Experience Experience working with project systems such as Deltek Vantagepoint or similar platforms Involvement in system implementation, optimisation, or ongoing user support Strong understanding of project lifecycle management and financial project control Experience with project finance processes including budgeting, forecasting, WIP, and invoicing Advanced Excel skills and confidence working with complex datasets Ability to turn data into clear, meaningful insight for decision-making Comfortable working across systems, project delivery, and finance teams Strong attention to detail with a structured and methodical approach Confident communicator, able to engage and support stakeholders at all levels Highly organised with the ability to manage multiple priorities Experience delivering training or supporting users would be beneficial Understanding of governance, controls, and compliance within project environments We are looking for someone who naturally looks for ways to improve how things work. You will enjoy making systems more effective, more intuitive, and more useful for the people relying on them, and comfortable working across both technical systems and project environments, and you're just as confident speaking with project managers as you are working through data or reporting. You understand the importance of accurate information in delivering successful projects, and you take pride in making sure that information is reliable and easy to use. This is a great opportunity to take real ownership of a key business system and shape how it supports project delivery across the organisation. You'll have space to improve processes, influence how information is used, and make a visible impact on both project performance and financial clarity. If you have the skills and experience required for this role and are looking to join a reputable consultancy please submit your CV for immediate review.
Call Centre Sales Advisor Location: West London Job Type: Full Time Permanent Site-Based Hours: 40 hours per week (rota-based shifts) Salary: £25,500 per annum uncapped commission competitive benefits Team: Join a friendly, high-performing team of 6 Organisation: Leading storage solutions provider experiencing exciting growth We're looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London. This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents. You'll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience. Working on a rota basis within a close-knit team of six, you'll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion. Overview Managing inbound and outbound sales calls with confidence and professionalism Supporting customers via phone and email, ensuring a smooth and positive experience Building and retaining strong relationships with new and existing clients Understanding customer needs and recommending the right storage solutions Creating tailored quotations and confidently upselling additional services where appropriate Processing deposits and accurately recording customer information on the CRM system Following up on enquiries to maximise conversion opportunities Supporting reporting and performance tracking within the team Handling customer concerns professionally and escalating where needed Ensuring compliance with company policies, including Health & Safety standards Contributing to a positive, team-focused working environment For this role you will need :- At least 2 years' experience in a Call Centre or Contact Centre environment A natural communicator with strong verbal and written skills Someone who enjoys speaking with customers and building relationships Confident handling queries, objections, and complaints Comfortable using Microsoft Office and CRM systems Highly organised with strong attention to detail Able to multitask and stay calm under pressure A genuine team player who thrives in a supportive, small-team environment A positive, "can do" attitude every day Enjoys working towards targets and seeing results To be motivated by performance and uncapped earning potential Take pride in delivering great customer experience This is your chance to join a business that is expanding, evolving, and investing in its people. You'll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission. Interviews to take place immediately with a view to a start thereafter.
Apr 27, 2026
Full time
Call Centre Sales Advisor Location: West London Job Type: Full Time Permanent Site-Based Hours: 40 hours per week (rota-based shifts) Salary: £25,500 per annum uncapped commission competitive benefits Team: Join a friendly, high-performing team of 6 Organisation: Leading storage solutions provider experiencing exciting growth We're looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London. This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents. You'll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience. Working on a rota basis within a close-knit team of six, you'll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion. Overview Managing inbound and outbound sales calls with confidence and professionalism Supporting customers via phone and email, ensuring a smooth and positive experience Building and retaining strong relationships with new and existing clients Understanding customer needs and recommending the right storage solutions Creating tailored quotations and confidently upselling additional services where appropriate Processing deposits and accurately recording customer information on the CRM system Following up on enquiries to maximise conversion opportunities Supporting reporting and performance tracking within the team Handling customer concerns professionally and escalating where needed Ensuring compliance with company policies, including Health & Safety standards Contributing to a positive, team-focused working environment For this role you will need :- At least 2 years' experience in a Call Centre or Contact Centre environment A natural communicator with strong verbal and written skills Someone who enjoys speaking with customers and building relationships Confident handling queries, objections, and complaints Comfortable using Microsoft Office and CRM systems Highly organised with strong attention to detail Able to multitask and stay calm under pressure A genuine team player who thrives in a supportive, small-team environment A positive, "can do" attitude every day Enjoys working towards targets and seeing results To be motivated by performance and uncapped earning potential Take pride in delivering great customer experience This is your chance to join a business that is expanding, evolving, and investing in its people. You'll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission. Interviews to take place immediately with a view to a start thereafter.
Centre Operations Coordinator Location: Oxford Salary: £27,500 per annum Hours: Monday to Friday, 8:30am - 5:30pm Start Date: ASAP We are recruiting for a proactive and customer-focused Centre Operations Coordinator to join a busy centre in Oxford. This is a varied and hands-on role, ideal for someone who enjoys delivering excellent service, supporting day-to-day operations, and maintaining high standards across a professional environment. Role OverviewYou will work closely with the Centre Operations Manager to ensure the centre runs smoothly, safely, and in line with company policies and procedures. This role combines customer service, compliance, health & safety, administration, and operational support. Key Responsibilities Deliver an outstanding service experience to all customers, visitors, and stakeholders. Provide a warm and professional welcome to all guests at the centre. Conduct viewings and support customer move-ins smoothly and efficiently. Maintain high standards across the centre, including meeting rooms and show offices. Support billing, revenue capture, and the promotion of additional services. Carry out health & safety checks and ensure compliance with company processes. Manage incident reporting, accident records, and relevant compliance documentation. Support GDPR and AML processes, including customer verification. Coordinate contractors and planned works, ensuring all required documentation is completed. Escalate issues and risks to the Centre Operations Manager as needed. About You Previous customer service experience is essential. Confident using Microsoft Office 365, including Word, Excel, and Outlook. Highly organised with excellent attention to detail. Strong communicator with the ability to build good relationships. Able to work independently with minimal supervision. Hardworking, reliable, motivated, and adaptable. A strong team player with a positive, can-do attitude. Benefits Competitive salary of £27,500. Monday to Friday working pattern, no weekends. Full training and support provided. Opportunity to work in a professional and supportive environment. Immediate start available. How to Apply If you are an organised, customer-focused individual looking for your next opportunity in Oxford, apply today.
Apr 22, 2026
Full time
Centre Operations Coordinator Location: Oxford Salary: £27,500 per annum Hours: Monday to Friday, 8:30am - 5:30pm Start Date: ASAP We are recruiting for a proactive and customer-focused Centre Operations Coordinator to join a busy centre in Oxford. This is a varied and hands-on role, ideal for someone who enjoys delivering excellent service, supporting day-to-day operations, and maintaining high standards across a professional environment. Role OverviewYou will work closely with the Centre Operations Manager to ensure the centre runs smoothly, safely, and in line with company policies and procedures. This role combines customer service, compliance, health & safety, administration, and operational support. Key Responsibilities Deliver an outstanding service experience to all customers, visitors, and stakeholders. Provide a warm and professional welcome to all guests at the centre. Conduct viewings and support customer move-ins smoothly and efficiently. Maintain high standards across the centre, including meeting rooms and show offices. Support billing, revenue capture, and the promotion of additional services. Carry out health & safety checks and ensure compliance with company processes. Manage incident reporting, accident records, and relevant compliance documentation. Support GDPR and AML processes, including customer verification. Coordinate contractors and planned works, ensuring all required documentation is completed. Escalate issues and risks to the Centre Operations Manager as needed. About You Previous customer service experience is essential. Confident using Microsoft Office 365, including Word, Excel, and Outlook. Highly organised with excellent attention to detail. Strong communicator with the ability to build good relationships. Able to work independently with minimal supervision. Hardworking, reliable, motivated, and adaptable. A strong team player with a positive, can-do attitude. Benefits Competitive salary of £27,500. Monday to Friday working pattern, no weekends. Full training and support provided. Opportunity to work in a professional and supportive environment. Immediate start available. How to Apply If you are an organised, customer-focused individual looking for your next opportunity in Oxford, apply today.
Financial Accountant Location: Central London (Hybrid - 2 days in the office) Pay Rate: £30.22 per hour Contract: Temporary (with the potential to become permanent) Hours: 35 hours per week Interviews to take place immediately with a view to an immediate start This is an opportunity for an experienced Financial Accountant to join a highly respected professional membership body known for supporting its members and associates, and for championing high standards across its sector. The organisation plays a key role in shaping its profession and offers a collaborative, purpose-driven working environment where people take pride in the impact of their work. Overview This is a broad and hands-on Financial Accountant role, ideal for an experienced Financial Accountant who enjoys both technical accounting and working closely with stakeholders. You'll take ownership of key areas such as financial reporting, VAT and tax compliance, and financial controls, while also playing a part in improving systems and processes. You'll be working as part of a supportive finance team, with responsibility for ensuring the accuracy and integrity of financial data and providing insight to help inform decision-making. Responsibilities Preparing subsidiary financial statements and supporting the production of consolidated accounts Ensuring all financial transactions are accurately recorded and fully reconciled, including intercompany balances Taking full ownership of quarterly VAT returns, ensuring compliance with HMRC requirements and meeting all statutory deadlines Acting as the main point of contact for external VAT and Corporation Tax advisors, supporting all related queries and submissions Maintaining the fixed asset register and overseeing key balance sheet reconciliations Monitoring debtor and creditor positions and proactively managing aged balances Supporting the development and improvement of finance systems, including Dynamics 365 Business Central Maintaining and strengthening financial controls, policies, and procedures Overseeing cash flow, investments, and fund accounting activities Leading on payroll accounting, including the accurate posting and reconciliation of salaries, pensions, and related liabilities Ensuring pension contributions are correctly accounted for and aligned with payroll and finance records Supporting and reviewing supplier payment runs and expense processes Acting as a key point of contact for auditors, banks, and other external partners Deputising for the Group Financial Reporting Manager when required Team Management Supporting and mentoring the Finance Administrator Leading regular check-ins, performance reviews, and day-to-day guidance Contributing to a positive, collaborative team culture If you have the skills, experience, and qualifications required for this role and are available to start immediately, please submit your CV for immediate review. Interviews to take place immediately with a view to a start thereafter
Apr 16, 2026
Full time
Financial Accountant Location: Central London (Hybrid - 2 days in the office) Pay Rate: £30.22 per hour Contract: Temporary (with the potential to become permanent) Hours: 35 hours per week Interviews to take place immediately with a view to an immediate start This is an opportunity for an experienced Financial Accountant to join a highly respected professional membership body known for supporting its members and associates, and for championing high standards across its sector. The organisation plays a key role in shaping its profession and offers a collaborative, purpose-driven working environment where people take pride in the impact of their work. Overview This is a broad and hands-on Financial Accountant role, ideal for an experienced Financial Accountant who enjoys both technical accounting and working closely with stakeholders. You'll take ownership of key areas such as financial reporting, VAT and tax compliance, and financial controls, while also playing a part in improving systems and processes. You'll be working as part of a supportive finance team, with responsibility for ensuring the accuracy and integrity of financial data and providing insight to help inform decision-making. Responsibilities Preparing subsidiary financial statements and supporting the production of consolidated accounts Ensuring all financial transactions are accurately recorded and fully reconciled, including intercompany balances Taking full ownership of quarterly VAT returns, ensuring compliance with HMRC requirements and meeting all statutory deadlines Acting as the main point of contact for external VAT and Corporation Tax advisors, supporting all related queries and submissions Maintaining the fixed asset register and overseeing key balance sheet reconciliations Monitoring debtor and creditor positions and proactively managing aged balances Supporting the development and improvement of finance systems, including Dynamics 365 Business Central Maintaining and strengthening financial controls, policies, and procedures Overseeing cash flow, investments, and fund accounting activities Leading on payroll accounting, including the accurate posting and reconciliation of salaries, pensions, and related liabilities Ensuring pension contributions are correctly accounted for and aligned with payroll and finance records Supporting and reviewing supplier payment runs and expense processes Acting as a key point of contact for auditors, banks, and other external partners Deputising for the Group Financial Reporting Manager when required Team Management Supporting and mentoring the Finance Administrator Leading regular check-ins, performance reviews, and day-to-day guidance Contributing to a positive, collaborative team culture If you have the skills, experience, and qualifications required for this role and are available to start immediately, please submit your CV for immediate review. Interviews to take place immediately with a view to a start thereafter
Centre Experience & Commercial Manager Reading - brand new building by the station Permanent £40,000-£50,000 OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand new, premium workspace destination in the heart of Reading - a hub where energy meets excellence, and customer journeys are as polished as the building itself. The Role: As Centre Experience & Commercial Manager , you'll own the success of the centre - leading from the front to deliver an exceptional customer journey and outstanding financial results. You'll be the face and energy of the building: ensuring members, guests and event clients receive a five star experience while you maximise opportunities for growth across co-working memberships and meeting room sales. This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert. Key Responsibilities Take full responsibility for the centre's performance, driving revenue and profitability. Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences. Build strong relationships with customers and local businesses to grow co-working memberships and event bookings. Ensure seamless on-boarding and day to day operations, from move ins to facilities and health & safety compliance. Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency. Champion the customer journey from day one - onboarding, engagement, and retention. Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards. About You This role suits an engaged, customer driven manager with commercial savvy and a genuine passion for people. You'll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results. You'll bring: Proven experience in flexible workspace, hospitality, or events operations. A commercial mindset - confident with budgets, performance targets, and business development. Natural leadership with strong communication, motivation, and organisational skills. Resilience, initiative, and pride in creating great places to work and collaborate. What's on Offer £40,000-£50,000 base OTE of £60,000 Modern, high spec centre just moments from Reading Station Full training and professional development Dynamic, high-tech centre in a brand new Reading development Generous benefits and ongoing professional development Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen. Customer experience meets commercial leadership. This is your platform to shine.
Apr 13, 2026
Full time
Centre Experience & Commercial Manager Reading - brand new building by the station Permanent £40,000-£50,000 OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand new, premium workspace destination in the heart of Reading - a hub where energy meets excellence, and customer journeys are as polished as the building itself. The Role: As Centre Experience & Commercial Manager , you'll own the success of the centre - leading from the front to deliver an exceptional customer journey and outstanding financial results. You'll be the face and energy of the building: ensuring members, guests and event clients receive a five star experience while you maximise opportunities for growth across co-working memberships and meeting room sales. This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert. Key Responsibilities Take full responsibility for the centre's performance, driving revenue and profitability. Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences. Build strong relationships with customers and local businesses to grow co-working memberships and event bookings. Ensure seamless on-boarding and day to day operations, from move ins to facilities and health & safety compliance. Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency. Champion the customer journey from day one - onboarding, engagement, and retention. Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards. About You This role suits an engaged, customer driven manager with commercial savvy and a genuine passion for people. You'll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results. You'll bring: Proven experience in flexible workspace, hospitality, or events operations. A commercial mindset - confident with budgets, performance targets, and business development. Natural leadership with strong communication, motivation, and organisational skills. Resilience, initiative, and pride in creating great places to work and collaborate. What's on Offer £40,000-£50,000 base OTE of £60,000 Modern, high spec centre just moments from Reading Station Full training and professional development Dynamic, high-tech centre in a brand new Reading development Generous benefits and ongoing professional development Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen. Customer experience meets commercial leadership. This is your platform to shine.
