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Workplace IT Engineer - 2nd Line Support Contract Position - West London Local Authority Role Overview We are seeking an experienced Workplace Technology Engineer to provide 2nd line IT support for a progressive West London local authority. This is a fantastic opportunity to join a dynamic Digital Services team, working at the forefront of workplace technology to support over 2,000 staff across multiple locations. Location: Hub-based with travel to local offices across West London Contract Type: Full-time, Monday to Friday (37 hours per week) Duration: Initial contract with view to permanent for the right candidate Salary: 225 per day (Umbrella) PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle VIP escalations and manage priority incidents Provide drop-in support and remote assistance via telephony and remote-control functions Technical Operations: Install, maintain, and decommission IT equipment including cabling from floor to desk and patch panel to switch level Support print services and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience and tact when working with non-technical users Flexibility to work variable hours for project work when needed Desirable Skills Audio Visual & Video conferencing support knowledge Asset management experience (logistics, stock management, order processing) Exposure to Major Incident management Microsoft certifications Project management experience Experience working in local government or public sector What We Offer Competitive daily rate with PAYE options Company pool vehicles for site visits Comprehensive training and development opportunities Opportunity to become permanent for the right candidate Modern, supportive working environment Chance to make a real difference in public service delivery Next Steps This role offers excellent progression opportunities within a supportive team environment. The successful candidate will have the opportunity to develop their skills while contributing to the digital transformation of local government services. Ready to make a difference? Apply now to join our dynamic Digital Services team.

Position: Electrician Location: London Sector: Local Authority Day Rate: £235 per day (Umbrella) Contract: Initial 6 month contract (potential for extension) Requirement: Must hold a full UK driving licence (manual) Are you an experienced Electrician with a background in council or social housing? We are looking for experienced Electricians for a local authority in central London to join the maintenance click apply for full job details

Job Title: Employee Relations Manager Location: Croydon Contract Type: Temporary, on-going Pay Rate: 23.34/hr Hours: Fulltime Mon-Fri, 37.5 hours a week Are you an experienced Employee Relations (ER) professional looking to take the next step in your career? We have an exciting opportunity for a dedicated and proactive ER Manager to join our Human Resources team within a dynamic organisation. About the Role As an ER Manager, you will play a key role in providing a highly professional and efficient Employee Relations service. Working closely with the Head of Employee Relations, you will oversee the ER team, ensuring all investigations and casework are completed to a high standard and within required timeframes. A key focus of this role will be to embed a restorative approach to people management, promoting informal resolution as the preferred method for handling workplace conflicts. You will be responsible for managing and developing the Senior ER Advisors, ensuring a fair and transparent process is followed across all employee relations cases. In addition, you will support managers across the organisation, empowering them to handle people management issues effectively and independently. Key Responsibilities: Provide expert, professional ER advice and guidance in line with policies, employment legislation, and best practice. Lead on highly complex ER cases, including investigations, hearings, and formal processes. Ensure all ER cases are managed efficiently, maintaining confidentiality and compliance with best practice guidelines. Work collaboratively with HR Business Partners and senior management to improve case handling and investigation processes. Line manage and develop the Senior ER Advisors, overseeing workload allocation and ensuring cases are completed to a high standard. Write and update employment policies in accordance with employment law and best practice. Deliver training sessions and workshops to upskill managers in handling people management issues. Support the Head of ER in producing KPI reports, analysing ER trends, and identifying areas for improvement. Maintain effective relationships with Trade Unions, legal advisors, and senior stakeholders within the organisation. Deputise for the Head of Employee Relations as required. What We Are Looking For: Significant experience in Employee Relations, ideally within a complex organisation. Strong knowledge of employment law, HR policies, and best practice. Experience in managing complex ER cases, including investigations and formal hearings. Proven ability to influence, coach, and support managers in handling people management issues. Strong leadership skills, with experience in managing and developing a team. Excellent communication and stakeholder management skills. Ability to analyse ER data and identify trends to drive improvements. Experience of working with Trade Unions and legal advisors. Why Join Us? Be part of a values-driven organisation committed to fairness, inclusion, and wellbeing. Opportunities for continuous professional development and career progression. Work within a supportive and collaborative HR team. Access to a range of benefits, including pension schemes and health & wellbeing support. If you are passionate about employee relations and want to make a meaningful impact in a diverse and inclusive environment, we would love to hear from you. How to Apply To apply, please submit your CV highlighting relevant experience and a supporting statement outlining your suitability for the role.

Site Manager/ Student Accommodation Manager Sector Student Accommodation/ Property Permanent, full time, onsite working Working Pattern Mon- Fri Salary 40K per annum plus benefits We're on the lookout for a dynamic and passionate General Manager to lead operations at one of our London student accommodation sites. As a multi-award-winning provider with a vast portfolio across the UK and Ireland, we need someone who thrives in a fast-paced environment, values excellence, and wants to make a real difference for our residents. In this role, you'll be at the helm of a dedicated on-site team, working together to create a supportive and safe living environment. Your leadership will set the tone, fostering collaboration and encouraging everyone to go the extra mile to make residents feel welcome. Key responsibilities include managing the building effectively, overseeing budgets, liaising with stakeholders, and proactively finding solutions to maintain exceptional performance. We're seeking a motivated leader with a knack for problem-solving and a proven track record in managing residential operations. While the role can be demanding, you'll need to handle pressure well, ensuring both you and your team achieve the best results. Ultimately, this role is about delivering a high-quality living experience for residents while driving operational efficiency and fostering a positive atmosphere. Responsibilities: Be the main point of contact for current and prospective residents, ensuring a seamless and positive experience. Conduct property viewings and follow through to reservations. Continuously seek opportunities to improve processes and enhance customer experiences. Drive customer satisfaction across platforms like Student Hub, Google, and Homeviews. Meet budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores. Perform inventory check-in and check-out reports for all properties. Conduct regular inspections of both occupied and vacant properties, reporting maintenance issues and breaches. Manage the move-out process, including deposit releases through the TDS Custodial scheme. Accurately report and record all activity in line with company policies and controls. Ensure data accuracy in relevant systems, including Concurrent. Assist with planning and executing events and resident experiences. Support office operations, including phone coverage, lobby management, and parcel handling. Provide cover for other Student Manager roles during holidays or peak periods. Assist team members with ad hoc tasks as required. Key Skills & Competencies: Outstanding customer service skills with a proven track record. Solutions-driven problem solver. Adaptable and resilient under pressure, with the ability to manage peak periods effectively. Highly organized with excellent attention to detail. Strong written and verbal communication skills. Exceptional interpersonal skills, confident in engaging with residents, senior management, and external providers. Self-motivated and proactive approach to work. Qualifications & Experience: Proven experience in delivering exceptional customer service within student accommodation, lettings, property, or hotel management. Proficiency in Microsoft Office applications (Excel, Word, etc.) and familiarity with property management systems. If you have the skills, experience and the passion, we'd love to hear from you! Submit your CV for immediate review. Interviews to take place as soon as possible with a start thereafter.

Temporary Scottish Policy and Campaigns Advisor required by a leading healthcare organisation based in Edinburgh City Centre. Hourly rate £22.00 to £24.50 per hour (PAYE) Duration circa 4 to 6 months Hybrid working both office and home based working Interviews will be taking place in late January 2024 Purpose of the role: Support the organisations Scotland Officers and the Manager in respondin click apply for full job details

A dynamic local council, recognized as one of the leading innovators in West London, is actively seeking a dedicated Civic Campus Director to oversee the regeneration of a prestigious West London Borough Role: Civic Campus Director Daily Rate: Umbrella £700 -£800 per day Full Time: Monday to Friday - Open to Part-time for exceptional candidates Location: 2 -3 Days per week on-site with the project tea click apply for full job details

Business Implementation Officer (Net-zero/ Carbon Emissions)Three year fixed term contractSalary: c £40,000 plus benefitsHybrid workingLocation : Central LondonWanted a highly motivated and talented individual with a real passion within CSR / net-zero planning and carbon emissions to work for a national charity to support the implementation of the organisationsNet-zero and carbon emissions strategy. This is a very exciting opportunity to lead and guide and influence stakeholders and project members to reduce and improve carbon emissions across their assets and functions portfolio.Duties: Project management skills, serving as point of contact for clients, planning budgets, programme, resourcing, tracking deliverables to meet deadlinesWork closely with senior managers and stakeholders in driving this project forward. Work with Senior Managers in the team through Project Board to manage the project Collaborate with interdisciplinary client teams and provide leadership to implement adoption and change Collate, research and report on information pertaining to strategy and implementation. Provide comprehensive support and reporting on the carbon footprint of the organisation Provide guidance, direction and influence to a wide variety of internal and external stakeholders on sustainability related matters, focused but not limited to net-zero carbon and carbon emissions . Coordinate guides, training and implementation frameworks across the organisation Other ad hoc administrative duties as required Experience Passion and a determination to deliver on net-zero and carbon emission. Project management skills, experience using structured project management systems The ideal candidate will have a Project Management background with previous experience of working on a similar projects Knowledge and experience working within environmental and climate projects If you have the skills and experience needed and are passionate about making a difference within CSR, net-zero and carbon emissions submit your CV now for immediate review.

Programme Manager required by a leading membership body based in central London. The successful candidate will be a good team player with experience of project and people management and working in quality improvement, audit, or research, ideally in healthcare. Excellent organisational, report writing, and communication skills are required. Responsibilities will also include supervising team members and budgets; recruiting mental health services to participate; managing data; organising events and training; collaborating with key stakeholders including clinicians, patients, carers and partner organisations and enabling and supporting quality improvement within the department. This is a full time, permanent role - salary circa £40-42k per annum plus excellent benefits - this is a hybrid role, working both remotely / at home and in the office - offices are based in the City of London Duties include: Manage the project staff Develop and deliver project plans to ensure that individual projects meet their objectives and deadlines Manage all aspects of the review cycle for the networks Manage promotion and marketing to ensure continued growth by the recruitment of new services into the projects. Report regularly to the Senior Programme Manager and Senior Director regarding the performance and expansion of the project. Quality assure the projects against agreed standards and business plans, including for the timeliness and quality of reports and meeting of deadlines. Manage the project budgets and accounts, attend monthly finance clinics and provide monthly finance projections. Attend visits to health services, managing a team of reviewers, facilitating group discussions with clinicians, patients and carers and ensuring their smooth running and high quality. Regularly travel across the UK to visit health services and attend meetings. Overnight stays may be required for some visits and a certain level of flexibility is needed at periods of increased workload. Lead the recruitment and training of reviewers. Prepare papers for presentation at conferences and in journals. Meet regularly with the other peer-review/accreditation network teams at cluster meetings and managers' meetings. Manage all data in line with the requirements of the General Data Protection Regulation.

Temporary Events Executive required by a leading global membership body in central London. The post holder will manage the operational requirements for all events (seminars, lectures, conferences, dinners etc.), whilst keeping within the agreed event budget, to ensure delivery of events is of the best quality. You will manage attendee interface to ensure satisfaction throughout the event process with the aim to keep feedback satisfaction as high as possible. You will be responsible for training and coaching of new staff, to manage advanced bookings for recurring events and deputise for your line manager as and when required. This is an ONGOING FULL TIME TEMPORARY ROLE - paying circa £16.00 to £17.00 per hour - this role is based in central London. Interviews asap and immediate start thereafter. Duties include: Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service. Communicate with authors, speakers re presentations and audio visual requirements where necessary to ensure the smooth running of events. Communicate with all partners (sponsors, exhibitors, etc) to ensure complete fulfilment of contractual obligations and smooth running of the event. Send out post-event feedback forms to delegates who attended both online and in person Ensure online registration is set up correctly to maintain a user friendly system for delegates Sourcing external venues when required ensuring that all elements of the event brief are accounted for and minimal risk is undertaken Contract and supplier negotiation where required to ensure best possible price is achieved Liaise with venue to ensure all AV/Catering and operation requirements are met Create feedback form to obtain useful feedback to assist in improving standard of events produced Create concise joining instructions to ensure delegates are fully aware of event details before attending Create running orders for Speaker and Chairpersons to ensure they are fully briefed on timings and structure of lecture/conference Maintain the core events calendar for the coming year, ensuring that venue bookings are in place and confirmed when appropriate Manage other ad hoc tasks as needs arise which could include project management

Customer Sales Advisor (Wembley area) required by one of the UK's leading and highly successful retail outlets. The postholder will ensure customers receive a consistently high level of service. In addition to providing day-to-day help to customers, the Customer Services Advisor will contribute to the overall cleanliness, appearance and effectiveness of the whole operation. This is a full time, permanent role - salary circa £19-20k per annum plus excellent bonuses and discretionary travel allowance - this role is based in the Wembley area. Duties include: Deal effectively with sales enquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers Maximise every sales enquiry to ensure the store hits its target Complete all administrative tasks to ensure compliance with company policies Maintain a clean and tidy store. Contribute to the achievement of the financial targets of the store Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store Respond effectively to the diverse needs of each customer Ensuring the store presents itself to a high standard of cleanliness Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike Interviews asap and immediate start thereafter !