Obsequio Group

Metro Safety is seeking a motivated and organised Business Development Support Exec to strengthen our sales support function & contribute directly to customer retention, growth & commercial success. Location: Hybrid/London, UK Salary: Co-ordinator Grade Contracted Hours: 40 hours per week This role provides an exciting opportunity to work closely with the Business Development Director and wider Sales Team to support business development operations across Metro Safety. Combining administrative excellence with commercial insight, you'll play a key part in helping the team win new opportunities, improve customer engagement and maintain high-quality Salesforce CRM data. As part of the broader Obsequio Group, you'll have access to professional development and clear progression opportunities for individuals who show initiative, accuracy, and commitment to exceptional service. What You'll Be Doing Provide proactive administrative support to the Business Development Director and wider Sales Team Prepare meeting materials, presentations and performance summaries ahead of internal and external engagements Attend meetings, take minutes, record actions and follow up to ensure completion Coordinate diaries, meeting logistics and post-meeting correspondence Maintain updated, organised documentation related to business development activity Reporting & Data Management Generate and compile regular Salesforce reports and dashboards on pipeline, retention, and performance metrics Ensure accuracy of key performance indicator (KPI) data used in reporting Undertake regular data hygiene activities to uphold CRM integrity Support collation and production of Business Review Packs Quoting & Commercial Administration Create and update quotes within Salesforce, ensuring accuracy and timely submission Coordinate bid preparation, document formatting, and compliance checks Liaise with customers to confirm quotation details, follow up proposals, and update CRM accordingly Customer Support & Retention Respond to basic customer enquiries via phone and email, ensuring all interactions are logged Engage proactively with customers to support service retention across contract lifecycles Operational & Salesforce Support Assist with target tracking and departmental performance reporting Identify process improvement opportunities and support documentation updates Develop into a Salesforce Super User, supporting and guiding the wider team (training provided) Liaise with operational teams to ensure customer needs are met professionally and promptly Who We're Looking For We're looking for someone who is enthusiastic about supporting commercial delivery, is highly organised, and enjoys working in a team-oriented, high-performing environment. You will have strong communication skills, attention to detail, and a proactive, service-driven approach. Skills, Experience & Qualifications Proven customer success or customer-focused experience Strong attention to detail and accuracy Good computer literacy, including Salesforce and Excel Numeracy skills and data accuracy mindset Clear and effective communication skills Pro active and responsible problem solving approach Degree or equivalent qualification Experience using company databases / CRM systems Initiative and ability to deliver high-quality output Willingness to learn and develop professionally Ability to influence and engage with customers and internal stakeholders Be part of a growing, technology driven compliance business Work in a hybrid, supportive and collaborative environment Develop your skills in business development, CRM and customer engagement Clear progression opportunities for high performers Contribute to a team that values service excellence and customer success Apply now At our core, we specialise in delivering a spectrum of technology-driven compliance solutions, dedicated to ensuring the safety of environments where people reside, learn, and work. Full Name Email Phone Upload your CV (PDF, DOC, DOCX)

A technology-driven compliance business is seeking a motivated Business Development Support Exec to strengthen sales support. The role involves administrative tasks, generating Salesforce reports, and engaging with customers for retention. Ideal candidates should have a degree, experience in customer-focused roles, and familiarity with Salesforce. This position offers a hybrid working environment and professional development opportunities.