Innovus Group

Job Role: RCA Manager Location: Field-based role covering the Midlands to the South Hours: Monday to Friday, 35 hours per week At Innovus we are committed to delivering market leading solutions and professional services and as a RCA Manager, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry. Main Purpose of Job Manage a national team of Reinstatement Cost Assessment (RCA) Surveyors. Undertaking surveying and insurance activities that significantly contribute to the success of the team. Imparting technical knowledge and experience across the team, that positively benefits our clients and customers alike. Acting as a critical support to the Director of Surveying, being able to assist and engage on projects of a highly technical or process intensive nature. Due to the nature of this role, a vehicle and a valid UK driving licence are required. Position in Organisation Reports to the Director of Group Surveying Main Responsibilities Survey properties and prepare comprehensive RCA reports. Produce documentation in full compliance with RICS regulations and best practice. Ensure all instructions are completed in line with company procedures and legal requirements. Supervise the team to deliver excellent customer care, high performance, and technically robust outputs. Contribute to effective performance management and build constructive relationships with partners to enhance customer service, value for money, and quality of workmanship. Undertake CPD in accordance with professional body requirements, including both receiving and delivering CPD within the surveying team. Identify potential business opportunities beyond the core client and support the Director of Surveying in securing new external work. Maintain effective communication between the core client team and the surveying team. Support and develop team capability and product offering to strengthen overall performance. Carry out any other duties necessary for the efficient operation of the team and assist the Director of Surveying as required. Key Interfaces Property Managers, Regional Managers and Heads of Operations. Business to Business Interfaces through business growth. External businesses and organisations, in particular key customers and clients. Qualifications MRICS Qualified Skills and Experience Substantial technical building surveying experience within the Insurance and Property Management sectors, covering a wide range of building types. Proven track record of successful project delivery, including the management of contractors and consultants. Strong commercial acumen with the ability to clearly articulate practice performance to senior management. Demonstrated ability and willingness to build strong team relationships and drive continuous improvement initiatives. In-depth understanding of health and safety legislation relevant to surveying, contractor management, and project delivery. Comprehensive knowledge of the RCA process and procedures, with strong understanding of the Residential Property Sector and associated regulations, including Section 20 and CDM. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, both internally and externally. Experience with AOVs, emergency call systems, and fire panels is advantageous. Previous experience within RCA and the insurance industry is beneficial. Strong people management and stakeholder engagement capabilities. Robust project management and delivery skills. Experience in insurance remediation works (e.g., fire and flood damage) is desirable. Proficient IT skills, including Windows, report writing, BCIS, and database systems. Working at Innovus At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We're passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery. What We Offer At Innovus, we believe our people deserve the best, just like our customers. That's why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed. Diversity and Inclusion At Innovus, we're committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you. Ready to apply Click the 'Apply' button below to begin your application. You'll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check. If you meet the criteria for the role, we'll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually - but we truly appreciate your interest in joining Innovus.