IDEXX GmbH
The IDEXX Veterinary Software team is seeking our next Customer Success Manager . In this customer facing role you will play a critical part in managing and nurturing customer relationships to drive satisfaction, utilisation, and growth. With a focus on ezyVet customers, you'll work closely with the ezyVet product, support, and implementation teams, to ensure a seamless customer experience. Your focus will be on post-sales activities, supporting customers throughout their journey, and maximising the value they receive from ezyVet software and services. In the role of Customer Success Manager Customer Relationship Management: Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts, acting as a trusted advisor and primary point of contact. Collaborate with Support teams, Product teams, Sales teams and where applicable wider IDEXX teams to understand customer objectives, challenges, and requirements, ensuring alignment with our solutions and services. Proactively engage with customers to identify opportunities and solve issues. Customer Success and Adoption: Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. Develop and execute tailored customer success plans, driving product adoption, customer satisfaction, and value realisation. Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Be accountable for ongoing training, and provide resources to customers, ensuring they have the necessary knowledge and tools to maximise product utilisation. Support and Issue Resolution: Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towards quick resolution and customer satisfaction. Track and provide summary documentation of support cases, feature requests and progress on bug fixes. Ensuring all relevant information is captured and shared with the customer and appropriate internal teams. Value and Expansion: Collaborate with VetSoft Sales teams to identify opportunities for expansion within assigned accounts. Conduct regular business reviews with customers to review performance metrics, provide insights, and identify areas for improvement. Demonstrate the value of our solutions to customers and support business cases for renewals and expansions. Customer Advocacy: Act as a customer advocate, gathering feedback and insights to drive enhancements and improvements. Serve as a liaison between customers and internal teams, effectively communicating customer needs, requirements, and feedback. Provide thoughtful and professional commentary regarding organisation updates, business realignment and contractual terms. What You Need to Succeed: 2+ years experience in ezyVet software Strong knowledge and understanding of customer needs, with the ability to establish and maintain a high level of customer trust and confidence. Solid analytical skills - ability to analyse problems, identify alternative solutions, and implement recommendations in support of customer success goals. Excellent verbal and written communication skills and presentation skills. Ability to present and explain information in a way that establishes rapport; persuades others; and gains understanding. Is able to establish commercial expectations with customers when discussing deployment of new products and services. Proven ability to drive customer adoption, satisfaction, and workflow optimisation. Experience in providing support and resolving customer issues in a timely manner. Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
The IDEXX Veterinary Software team is seeking our next Customer Success Manager . In this customer facing role you will play a critical part in managing and nurturing customer relationships to drive satisfaction, utilisation, and growth. With a focus on ezyVet customers, you'll work closely with the ezyVet product, support, and implementation teams, to ensure a seamless customer experience. Your focus will be on post-sales activities, supporting customers throughout their journey, and maximising the value they receive from ezyVet software and services. In the role of Customer Success Manager Customer Relationship Management: Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts, acting as a trusted advisor and primary point of contact. Collaborate with Support teams, Product teams, Sales teams and where applicable wider IDEXX teams to understand customer objectives, challenges, and requirements, ensuring alignment with our solutions and services. Proactively engage with customers to identify opportunities and solve issues. Customer Success and Adoption: Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. Develop and execute tailored customer success plans, driving product adoption, customer satisfaction, and value realisation. Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Be accountable for ongoing training, and provide resources to customers, ensuring they have the necessary knowledge and tools to maximise product utilisation. Support and Issue Resolution: Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towards quick resolution and customer satisfaction. Track and provide summary documentation of support cases, feature requests and progress on bug fixes. Ensuring all relevant information is captured and shared with the customer and appropriate internal teams. Value and Expansion: Collaborate with VetSoft Sales teams to identify opportunities for expansion within assigned accounts. Conduct regular business reviews with customers to review performance metrics, provide insights, and identify areas for improvement. Demonstrate the value of our solutions to customers and support business cases for renewals and expansions. Customer Advocacy: Act as a customer advocate, gathering feedback and insights to drive enhancements and improvements. Serve as a liaison between customers and internal teams, effectively communicating customer needs, requirements, and feedback. Provide thoughtful and professional commentary regarding organisation updates, business realignment and contractual terms. What You Need to Succeed: 2+ years experience in ezyVet software Strong knowledge and understanding of customer needs, with the ability to establish and maintain a high level of customer trust and confidence. Solid analytical skills - ability to analyse problems, identify alternative solutions, and implement recommendations in support of customer success goals. Excellent verbal and written communication skills and presentation skills. Ability to present and explain information in a way that establishes rapport; persuades others; and gains understanding. Is able to establish commercial expectations with customers when discussing deployment of new products and services. Proven ability to drive customer adoption, satisfaction, and workflow optimisation. Experience in providing support and resolving customer issues in a timely manner. Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX GmbH
Wetherby, Yorkshire
Sr. Laboratory Technician - Blood Sciences department page is loaded Sr. Laboratory Technician - Blood Sciences departmentlocations: Wetherby, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-051070As an experienced Laboratory Technician at IDEXX, you will be a key contributor to one of the largest veterinary diagnostic companies in the world. you will be a key contributor at one of the largest veterinary diagnostic companies in the world. You will perform laboratory testing that helps veterinarians diagnose and treat pets across the UK. You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal growth.The IDEXX Biochemistry/Haematology team in Wetherby is one of our busiest departments. We are enthusiastic, forward-thinking and part of a dynamic and very active department.We collaborate with the European and wider IDEXX network to ensure our processes are current and up to date with the market, always striving to ensure our customers receive the best quality service. IDEXX Blood Sciences department processes high volume blood specimens from animals, for diagnostic evaluation by our team of Veterinary Pathologists. Biochemistry and Haematology technicians and technologists are responsible for upholding high quality processes whilst operating automated top-of-the-range equipment to meet daily targets.IDEXX Reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. In this Role: Independently operate automated analyzers, microscopes, and a wide range of laboratory diagnostic equipment to perform routine and advanced analyses used in the diagnosis of animal illnesses, injuries, and diseases. Perform and interpret diagnostic tests on blood, urine, fecal, and biopsy samples, processing a high daily volume of samples while maintaining quality, accuracy, and turnaround times. Set up, run, validate, and troubleshoot laboratory tests, ensuring correct execution and interpretation in line with SOPs, quality standards, and regulatory requirements. Review, validate, and release test results, applying professional judgement to identify inconsistencies, quality issues, or atypical findings. Actively contribute to continuous improvement by identifying process inefficiencies, supporting updates to SOPs, and sharing best practices with colleagues. Serve as a reliable point of reference within the team, supporting less experienced technicians and helping maintain a collaborative, high performance lab environment. Work with a high level of autonomy and accountability, while collaborating closely with peers, team leads, and specialists when needed. What You Will Need to Succeed: To be successful in this role, you'll have practical experience working within a laboratory, preferably with sound theoretical knowledge to accompany your technical skills, a minimum of 3 years' experience is preferable. You will have a BSc in Biomedical Science or equivalent. You have proven record of successfully managing high workload, staff allocation, stock management and troubleshooting issues. You are comfortable with supporting staff engagement, assisting with change management and communicate effectively with all stakeholders. You have knowledge of human clinical or veterinary testing and procedures. You are flexible and able to adapt to a fast-paced, high volume, innovative work environment. You are a go-getter, a hard worker, and someone with a passion for science, innovation, and the opportunity to work on behalf of global pet health. Schedule: Lab operates Tuesday to Saturday, start time varies from 6:00 to 8:00am according to business needs. 37,5h/week, full-time permanent role Reliable and dependable attendance is an essential function of the position."We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. "Let's pursue what matters together! " IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Sr. Laboratory Technician - Blood Sciences department page is loaded Sr. Laboratory Technician - Blood Sciences departmentlocations: Wetherby, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-051070As an experienced Laboratory Technician at IDEXX, you will be a key contributor to one of the largest veterinary diagnostic companies in the world. you will be a key contributor at one of the largest veterinary diagnostic companies in the world. You will perform laboratory testing that helps veterinarians diagnose and treat pets across the UK. You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal growth.The IDEXX Biochemistry/Haematology team in Wetherby is one of our busiest departments. We are enthusiastic, forward-thinking and part of a dynamic and very active department.We collaborate with the European and wider IDEXX network to ensure our processes are current and up to date with the market, always striving to ensure our customers receive the best quality service. IDEXX Blood Sciences department processes high volume blood specimens from animals, for diagnostic evaluation by our team of Veterinary Pathologists. Biochemistry and Haematology technicians and technologists are responsible for upholding high quality processes whilst operating automated top-of-the-range equipment to meet daily targets.IDEXX Reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. In this Role: Independently operate automated analyzers, microscopes, and a wide range of laboratory diagnostic equipment to perform routine and advanced analyses used in the diagnosis of animal illnesses, injuries, and diseases. Perform and interpret diagnostic tests on blood, urine, fecal, and biopsy samples, processing a high daily volume of samples while maintaining quality, accuracy, and turnaround times. Set up, run, validate, and troubleshoot laboratory tests, ensuring correct execution and interpretation in line with SOPs, quality standards, and regulatory requirements. Review, validate, and release test results, applying professional judgement to identify inconsistencies, quality issues, or atypical findings. Actively contribute to continuous improvement by identifying process inefficiencies, supporting updates to SOPs, and sharing best practices with colleagues. Serve as a reliable point of reference within the team, supporting less experienced technicians and helping maintain a collaborative, high performance lab environment. Work with a high level of autonomy and accountability, while collaborating closely with peers, team leads, and specialists when needed. What You Will Need to Succeed: To be successful in this role, you'll have practical experience working within a laboratory, preferably with sound theoretical knowledge to accompany your technical skills, a minimum of 3 years' experience is preferable. You will have a BSc in Biomedical Science or equivalent. You have proven record of successfully managing high workload, staff allocation, stock management and troubleshooting issues. You are comfortable with supporting staff engagement, assisting with change management and communicate effectively with all stakeholders. You have knowledge of human clinical or veterinary testing and procedures. You are flexible and able to adapt to a fast-paced, high volume, innovative work environment. You are a go-getter, a hard worker, and someone with a passion for science, innovation, and the opportunity to work on behalf of global pet health. Schedule: Lab operates Tuesday to Saturday, start time varies from 6:00 to 8:00am according to business needs. 37,5h/week, full-time permanent role Reliable and dependable attendance is an essential function of the position."We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. "Let's pursue what matters together! " IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.