First Response Group

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. The Group SHEQ Managers role will be ensuring adherence to regulations and industry standards. This role involves developing compliance strategies and procedures, ensuring the business meets and exceeds SHEQ standards. It requires strategic planning, risk management, training, and continuous improvement to foster a culture of safety and compliance across the organisation. About the Role Develop, implement, and monitor the SHEQ strategy to ensure a safe and compliant work environment for employees, contractors, and clients. Ensure compliance with all relevant regulations, including the Health and Safety at Work Act 1974, GDPR, SIA (Security Industry Authority) licensing, and environmental protection laws. Act as the primary liaison between the company and external regulatory bodies and auditors. Lead efforts to maintain a safe working environment, particularly for security and FM personnel working in the field. Conduct and coordinate regular risk assessments and audits across all operational sites, ensuring compliance with industry standards and ISO accreditations. Implement risk control measures and mitigation strategies to reduce safety, health, environmental, and quality risks. Promote environmentally sustainable practices and identify areas for improving the business's environmental footprint. Establish and maintain a quality management system to ensure services meet the highest standards of quality and customer satisfaction. Promote a culture of continuous improvement by identifying areas for process enhancement and driving initiatives to improve the effectiveness of SHEQ operations. Design and lead SHEQ training for employees, promoting awareness of the importance of safety, health, and environmental practices throughout the business. Report on SHEQ performance, providing regular updates on key issues, compliance status, and improvements. Support the SHEQ Manager in incident and accident management, emergency preparedness, and other safety-critical matters. Maintain up-to-date knowledge of changes in legislation and industry standards, ensuring the business adapts to such changes. Requirements Proven experience in managing and leading a Compliance function. Formal qualifications in Health & Safety, Environmental, and/or Quality. NEBOSH diploma or equivalent. Chartered Member of IOSH is desirable. Experience with ISO 9001, ISO 14001, ISO 45001. Ability to build trusted relationships across all levels within the business. Strategic thinker and problem solver with excellent project management skills. Resilient and determined, committed to driving continuous improvement. Strong communication skills, with the ability to present to senior management. High level of accuracy in regulatory compliance and documentation.

Are you an experienced engineer with expertise in installing and maintaining CCTV and access control systems? Do you excel at overcoming challenges and aspire to lead a successful team in the security technology sector? If so, we have the perfect leadership opportunity for you! We are a leading security company looking for a dedicated Lead Security Engineer to join and lead our dynamic team. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role As the Lead Security Engineer, you will play a pivotal role in our operations. You will oversee the installation, configuration, and maintenance of CCTV and access control systems for our esteemed clients. You will lead and collaborate with our sales and engineering teams, ensuring that our clients receive top-tier service and support. In addition to these responsibilities, you will also have the opportunity to: Develop and implement security strategies Stay updated with the latest advancements in security technology Participate in continuous learning and development programs Responsibilities: Establishment of Security Systems: Oversee the installation of intruder alarms, CCTV, door hardware, mechanical and electrical locking systems, automatic doors, and access control systems at various client sites. System Configuration and Testing: Ensure comprehensive configuration and testing of these systems to guarantee their optimal operation. Troubleshooting and Issue Resolution: Lead the diagnosis and rectification of any system-related issues, ensuring smooth and uninterrupted functionality. Ongoing System Support: Provide continuous maintenance and support for these systems, ensuring their longevity and reliability. Interdepartmental Collaboration: Work closely with the sales and engineering teams, contributing your expertise to deliver the most effective and suitable solutions to our clients. Project Management: Manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards. Client Relationship Management: Build and maintain strong relationships with clients, addressing their needs and concerns promptly. Training and Mentorship: Train and mentor junior engineers, fostering a culture of continuous improvement and professional development. Compliance and Safety: Ensure all installations and maintenance activities comply with industry standards and safety regulations. Benefits: Company Car Car insurance and maintenance Employee Assistance Programme Requirements Strong technical skills in CCTV and access control. Knowledge of network and IP-based security systems. Familiarity with industry standards and best practices. Excellent communication and problem-solving skills. Valid driver's licence. Willingness to travel across region ECS

Are you ready to embark on an exciting new chapter in your career? We are thrilled to offer an exceptional opportunity to join our dedicated team as a Mobile Patrol Officer in the Midlands region. In this pivotal role, you will uphold the highest standards of safety and security for our clients. As the frontline of our operations, you will ensure that all properties and personnel under our protection are meticulously patrolled and monitored. About the Role Enhancing security levels and maintaining a vigilant presence Checking ID cards of staff, contractors, and visitors Controlling authorised access/egress of pedestrian and vehicular traffic on and off site Responding to alarms, incidents, and suspicious behaviour Projecting a smart, efficient, and helpful image at all times Writing detailed reports Reporting to the client on all matters regarding health & safety and security Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Requirements SIA Licence required Driving Licence required

At the heart of our growth strategy, the Bid Management Team drives success by securing new and repeat business across both public and private sectors. From early engagement to contract award, the team ensures every opportunity is strategically pursued and expertly delivered. Our Bid Managers are dynamic leaders who steer complex bids through the full lifecycle click apply for full job details

First Response Group (FRG) is a premier provider of integrated security, facilities management, and technical solutions across the UK. We are dedicated to delivering excellence, innovation, and exceptional customer service. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are looking for a highly organised FM Coordinator to support the delivery of our Facilities Management (FM) services. This role involves coordinating planned and reactive maintenance, liaising with clients and contractors, and ensuring the smooth day-to-day operations of FM services. This is an excellent opportunity to join a dynamic and growing team in a fast-paced environment. About the Role Central Point of Contact: Act as the primary point of contact for all facilities-related matters, ensuring clear and timely communication between clients, service providers, and internal departments. Maintenance Scheduling & Coordination: Oversee the planning and execution of both preventative and reactive maintenance activities across building systems, security infrastructure, and technical services. FM Systems Administration: Maintain and update facilities management systems and records, ensuring full compliance with SLAs, KPIs, and health and safety regulations. Contractor Engagement: The sourcing of contractors and liaising to gain quotes and best price for work to be carried out. Compliance & Risk Support: Basic compliance required with knowledge of Risk and regulatory documentation. Requirements Relevant Experience: Experience in Facilities Management, Operations Coordination, or a similar role. Organisational Skills: Strong administrative and organisational skills with the ability to multitask. Technical Knowledge: Knowledge of FM software (e.g., E-logbooks, Big Change, CAFM systems). Communication Skills: Excellent communication and stakeholder management skills. Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Problem-Solving: A proactive and problem-solving approach to tasks.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. We are on the lookout for a seasoned professional with a strategic mindset to fill the role of Head of Bids & Tenders. This is a key position which plays a crucial role in propelling our business forward by overseeing and steering all facets of the bidding and tendering process. The ideal candidate will be instrumental in creating proposals that are not just competitive and adhere to regulations, but also resonate with our company values and objectives. Benefits: Company events Bonus Scheme Company pension Referral programme Schedule: Monday to Friday About the Role Develop and implement bid strategies and methodologies to ensure successful outcomes. Provide leadership and direction to the bid team. Oversee the entire bid and tender process, including bid/proposal planning, development, submission, and follow-up. Collaborate with various departments such as Sales, Marketing, Finance, and Operations to gather necessary information for bids and ensure alignment with company strategy. Review, edit, and approve proposals to ensure they meet customer requirements and align with our brand and values. Ensure all proposals are submitted within the given deadlines. Maintain a strong understanding of market trends, competitor activities, and customer needs to inform bid strategies. Implement a process for learning from each bid, whether won or lost, to continuously improve our bid process and success rate. Act as the primary contact with client/procurement team representatives. Deliver presentations, negotiate terms, and engage in competitive dialogue sessions to effectively present our bid proposals. Review the tender documentation and related specifications to gain a thorough understanding of client needs. Ensure that the bid is fully compliant and addresses all customer requirements. Undertake research to collect information about the client, their industry, and their competitors. Requirements Proven experience as Bid Manager or Head of Bids, with a strong track record of delivering success. Strong project management skills, with the ability to develop and deliver a detailed bid plan and to manage the bid process from start to finish. Ability to analyse the customer, the business and the competitors and drive the development of a strategy that is ethical, implementable, and cost effective. Ability to plan alternative courses of action to accommodate non-compliance, discuss compliance with the customer, effectively communicate compliance requirements to team Ability to advise and supervise others, use different sales approaches adaptively to suit the organisation and the customer, work with sales teams to influence the customer, participate in sales strategy development.

As a Bid Coordinator, you will play a pivotal role in managing and coordinating all team activities throughout the bid lifecycle, following a structured process. You will be responsible for delivering industry-leading proposal documents and supporting the creation of compelling, high-quality customer presentations. In addition, you will assist the Head of Bid Management by providing guidance on bid governance and ensuring the content management system is accurately maintained. This will help ensure consistency in messaging and the reliability of bid content across all submissions. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role Coordinate bid activities, including scheduling and managing opportunity qualification meetings, overseeing document production and submission, facilitating reviews and approvals, and gathering client feedback post-submission. Maintain and update the content library, ensuring all materials are current, accurate, and aligned with brand and messaging standards. Deliver a high-quality, responsive, and proactive service to internal stakeholders, supporting their needs throughout the bid process. Manage the bids inbox, monitoring and distributing incoming tender communications to relevant stakeholders in a timely manner. Monitor email alerts for new opportunities, logging and initiating leads within the CRM system. Complete pre-qualification documentation, including supplier onboarding forms, due diligence questionnaires, and security assessments. Provide general administrative support to the bid team, ensuring smooth day-to-day operations. Maintain regular reporting, tracking bid progress, outcomes, and key performance indicators. Support broader business development initiatives, contributing to ad hoc projects and strategic growth activities as required. Requirements Personal Skills Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels of the organisation. Professional, dynamic, and resilient, with a proactive and positive approach to challenges. Strong commitment to delivering work to a high standard, with attention to detail and accuracy. Excellent time management skills, with the ability to prioritise, multitask, and manage resources efficiently. Quality-focused mindset, consistently striving for excellence in all aspects of work. Experience and Technical Skills Previous experience in a Bid or Project Coordination role is desirable. Proven organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Skilled in document creation, collaboration, and version control. Familiarity with content management systems and an understanding of governance structures. Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with CRM systems. Awareness of Social Value principles and their application in bid processes is advantageous. APMP Foundation-level certification (or working towards) is desirable.

We are looking for a meticulous and dedicated Screening Coordinator to join our dynamic team. If you have a background in screening or compliance, and possess exceptional administrative skills, this role offers an excellent opportunity to further your career. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role Conduct thorough background checks and vetting processes for new hires: o Utilise multiple sources and databases to ensure comprehensive background checks adherent to the BS7858 standard. o Verify educational qualifications, employment history, and criminal records. Ensure compliance with all relevant regulations and company policies: o Stay updated with changes in laws and regulations affecting hiring and employment. o Regularly review and update company policies to align with legal requirements. Collaborate with various departments to ensure smooth onboarding processes: o Coordinate with HR, IT, and other departments to streamline onboarding. o Provide new hires with necessary resources and information for a smooth transition. Provide support during internal and external audits: o Prepare necessary documentation and records for audit purposes. o Assist auditors by providing information and clarifications as needed. Enhance candidate experience during the hiring process: o Communicate clearly and promptly with candidates about the status of their application. o Provide feedback and support to candidates throughout the hiring process. Implement continuous improvement practices: o Regularly review and improve screening and onboarding processes. o Gather feedback from new hires and departments to identify areas for improvement. Requirements Proven experience in screening, vetting, or compliance roles. Strong administrative and organisational skills. Excellent attention to detail and accuracy. 5 year checkable work history Ability to handle sensitive information with confidentiality. Strong communication and interpersonal skills. Proficiency in relevant software and tools.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. We are seeking an HR Assistant to support our HR Department with various administrative and HR-related tasks. This role includes assisting with a diverse range of responsibilities, such as onboarding, HR system management, employee relations, and general HR support, to ensure smooth and efficient daily operations. About the Role Key Responsibilities Onboarding and Employee Records Facilitate the onboarding process for new employees, including preparing documentation and coordinating onboarding plans. Prepare and process employment contracts, benefits enrolment, probation documentation, and other necessary paperwork. Maintain employee records, ensuring all personnel files are up-to-date and compliant with company policies and legislation. Learning & Development Coordinate employee training sessions, workshops, and seminars. Track completed training and maintain accurate training documentation. Compliance and Policies Assist with updates to HR policies and processes. Coordinate and assist in the creation of job descriptions. Employee Relations Serve as a point of contact for employees regarding HR-related queries or concerns. Escalate issues to the relevant HR team member when appropriate. General Administration Perform general office duties, including answering phone calls, scheduling meetings, and preparing reports. Assist with managing HR software. Support HR projects as needed. Requirements Minimum 1 year of experience in an HR or administrative role, preferably in a fast-paced environment. Level 3 CIPD (or working towards). Excellent written and verbal communication skills. Proficient IT user: Microsoft Office and HRIS. Ability to handle sensitive and confidential information with integrity. Detail oriented with a strong ability to prioritise and multi-task. Strong interpersonal skills. Proactive and flexible approach to problem solving.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business. About the Role Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information. Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner. Order Processing: Managing and processing orders, forms, applications, and requests. Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues. Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints. Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement. Training Staff: Training and supporting customer service staff to ensure high standards of service. Policy Implementation: Developing and implementing customer service policies and procedures. Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Requirements Strong customer service skills with excellent communication and phone etiquette. Computer literacy and proficiency in basic software applications. Good organisational skills and effective time management.

Are you an experienced engineer with expertise in installing and maintaining CCTV and access control systems? Do you excel at overcoming challenges and aspire to lead a successful team in the security technology sector? If so, we have the perfect leadership opportunity for you! We are a leading security company looking for a dedicated Lead Security Engineer to join and lead our dynamic team. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role As the Lead Security Engineer, you will play a pivotal role in our operations. You will oversee the installation, configuration, and maintenance of CCTV and access control systems for our esteemed clients. You will lead and collaborate with our sales and engineering teams, ensuring that our clients receive top-tier service and support. In addition to these responsibilities, you will also have the opportunity to: Develop and implement security strategies Stay updated with the latest advancements in security technology Participate in continuous learning and development programs Responsibilities: Establishment of Security Systems: Oversee the installation of intruder alarms, CCTV, door hardware, mechanical and electrical locking systems, automatic doors, and access control systems at various client sites. System Configuration and Testing: Ensure comprehensive configuration and testing of these systems to guarantee their optimal operation. Troubleshooting and Issue Resolution: Lead the diagnosis and rectification of any system-related issues, ensuring smooth and uninterrupted functionality. Ongoing System Support: Provide continuous maintenance and support for these systems, ensuring their longevity and reliability. Interdepartmental Collaboration: Work closely with the sales and engineering teams, contributing your expertise to deliver the most effective and suitable solutions to our clients. Project Management: Manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards. Client Relationship Management: Build and maintain strong relationships with clients, addressing their needs and concerns promptly. Training and Mentorship: Train and mentor junior engineers, fostering a culture of continuous improvement and professional development. Compliance and Safety: Ensure all installations and maintenance activities comply with industry standards and safety regulations. Benefits: Company Car Car insurance and maintenance Employee Assistance Programme Requirements Strong technical skills in CCTV and access control. Knowledge of network and IP-based security systems. Familiarity with industry standards and best practices. Excellent communication and problem-solving skills. Valid driver's licence. Willingness to travel across region ECS

Are you an experienced engineer with expertise in installing and maintaining CCTV and access control systems? Do you excel at overcoming challenges and aspire to lead a successful team in the security technology sector? If so, we have the perfect leadership opportunity for you! We are a leading security company looking for a dedicated Lead Security Engineer to join and lead our dynamic team. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role As the Lead Security Engineer, you will play a pivotal role in our operations. You will oversee the installation, configuration, and maintenance of CCTV and access control systems for our esteemed clients. You will lead and collaborate with our sales and engineering teams, ensuring that our clients receive top-tier service and support. In addition to these responsibilities, you will also have the opportunity to: Develop and implement security strategies Stay updated with the latest advancements in security technology Participate in continuous learning and development programs Responsibilities: Establishment of Security Systems: Oversee the installation of intruder alarms, CCTV, door hardware, mechanical and electrical locking systems, automatic doors, and access control systems at various client sites. System Configuration and Testing: Ensure comprehensive configuration and testing of these systems to guarantee their optimal operation. Troubleshooting and Issue Resolution: Lead the diagnosis and rectification of any system-related issues, ensuring smooth and uninterrupted functionality. Ongoing System Support: Provide continuous maintenance and support for these systems, ensuring their longevity and reliability. Interdepartmental Collaboration: Work closely with the sales and engineering teams, contributing your expertise to deliver the most effective and suitable solutions to our clients. Project Management: Manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards. Client Relationship Management: Build and maintain strong relationships with clients, addressing their needs and concerns promptly. Training and Mentorship: Train and mentor junior engineers, fostering a culture of continuous improvement and professional development. Compliance and Safety: Ensure all installations and maintenance activities comply with industry standards and safety regulations. Benefits: Company Car Car insurance and maintenance Employee Assistance Programme Requirements Strong technical skills in CCTV and access control. Knowledge of network and IP-based security systems. Familiarity with industry standards and best practices. Excellent communication and problem-solving skills. Valid driver's licence. Willingness to travel across region ECS

We are seeking highly experienced and professional Security Officers to join our dedicated team at two iconic, high-profile venues in the heart of Central London. This is an exceptional opportunity for seasoned security professionals who thrive in fast-paced, dynamic environments and are committed to delivering outstanding service and uncompromising safety standards. Ideal candidates will have a proven track record in high-visibility roles, demonstrating excellent situational awareness, strong interpersonal skills, and the ability to remain calm and effective under pressure. If you take pride in your professionalism and are passionate about creating a safe and welcoming environment for all guests, we want to hear from you. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role Maintain a professional, approachable, and welcoming presence at all times, ensuring guests feel safe and valued. Conduct thorough, respectful, and non-intrusive bag searches, adhering to established protocols and maintaining guest dignity. Respond swiftly and professionally to any potential security concerns, using sound judgment and discretion. Collaborate effectively with team members and venue staff to uphold the highest standards of safety, service, and guest experience. Monitor all access points vigilantly, ensuring only authorised individuals gain entry and maintaining control over restricted areas. Manage visitor entry and assist with crowd control, especially during peak times, to ensure smooth guest flow and minimise congestion. Act promptly and in accordance with venue procedures during emergencies, including fire, medical incidents, or evacuations. Communicate clearly and efficiently with fellow security personnel and venue staff, sharing relevant information to mitigate risks. Support and enforce venue policies consistently and fairly, contributing to a secure, respectful, and enjoyable environment for all guests. RequirementsEssential Requirements: Valid SIA Licence (Security Industry Authority). Minimum of 2 years experience in a similar security role, ideally within busy or high-profile environments. Excellent communication and interpersonal skills, with the ability to engage confidently and respectfully with guests, staff, and colleagues. Demonstrated ability to remain calm, composed, and professional when managing challenging or high-pressure situations. Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, as required by the venue schedule. Desirable Attributes: Previous experience in high-profile, public-facing venues, such as entertainment, hospitality, or corporate settings. Background in corporate hospitality, events, or other service-oriented industries, with a strong focus on guest experience and customer service.

Role Overview Man the Gatehouse: Control access to the site by monitoring entry and exit points. Traffic Monitoring: Oversee the flow of vehicles entering and exiting the premises, and open barriers for authorized personnel. Record Keeping: Accurately document traffic flow and all vehicles entering or leaving the site. Visitor & Delivery Verification: Ensure the correct verification of visitor credentials and deliveries before allowing access. Effective Communication: Maintain clear and professional communication with staff, visitors, and contractors to ensure smooth operations. About the Role We are seeking a reliable and responsible Security Guard / Gateman to join our team. As a Security Guard in this role, you will play a critical part in ensuring the safety and security of our premises. Your presence will be essential in monitoring access and controlling traffic flow for authorized personnel, ensuring smooth and secure operations. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Previous experience in a security or gateman role is preferred. Strong verbal and written communication skills. Ability to remain alert and focused for extended periods. Attention to detail and good record-keeping abilities. Professional demeanor and a customer-oriented approach.

Role Overview Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information. Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner. Order Processing: Managing and processing orders, forms, applications, and requests. Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues. Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints. Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement. Training Staff: Training and supporting customer service staff to ensure high standards of service. Policy Implementation: Developing and implementing customer service policies and procedures. Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly. About the Role First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Strong customer service skills with excellent communication and phone etiquette. Computer literacy and proficiency in basic software applications. Good organisational skills and effective time management.

Role Overview Man the Gatehouse: Control access to the site by monitoring entry and exit points. Traffic Monitoring: Oversee the flow of vehicles entering and exiting the premises, and open barriers for authorized personnel. Record Keeping: Accurately document traffic flow and all vehicles entering or leaving the site. Visitor & Delivery Verification: Ensure the correct verification of visitor credentials and deliveries before allowing access. Effective Communication: Maintain clear and professional communication with staff, visitors, and contractors to ensure smooth operations. About the Role We are seeking a reliable and responsible Security Guard / Gateman to join our team. As a Security Guard in this role, you will play a critical part in ensuring the safety and security of our premises. Your presence will be essential in monitoring access and controlling traffic flow for authorized personnel, ensuring smooth and secure operations. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Previous experience in a security or gateman role is preferred. Strong verbal and written communication skills. Ability to remain alert and focused for extended periods. Attention to detail and good record-keeping abilities. Professional demeanor and a customer-oriented approach.

Role Overview Aid in the setup of fixed CCTV systems and wireless security solutions. Provide assistance to engineers in the maintenance of security systems. Perform fundamental cabling and equipment arrangement under guidance. Guarantee that all installations are in line with industry norms and regulations. Keep the workspace tidy and well-arranged. Follow all health and safety guidelines. Engage in training courses to improve technical abilities. About the Role We are on the lookout for an enthusiastic Labourer to become a part of our team. The chosen individual will support our experienced engineers in tasks such as the installation and maintenance of fixed CCTV systems and wireless security solutions, in addition to other on-site duties. This position offers a distinctive chance to acquire practical experience and strive for engineering credentials. FRG is a leading provider of advanced security solutions, with a focus on the installation and maintenance of both fixed CCTV systems and wireless security solutions. Our dedication lies in providing top-tier services to our clientele. We foster a vibrant work atmosphere that presents avenues for professional advancement. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Fundamental knowledge of electrical systems (preferred). High eagerness to learn and enhance technical abilities. Capability to work at elevated places and under different weather conditions. Effective communication and collaboration skills. Possession of a valid full manual driving licence.

Here's a fantastic opportunity for an experienced Duty Manager to join the friendly team at First Response Group for a high-profile event space based in central London. Successful candidates will be responsible for managing all security personnel & the day-to-day delivery of the site operations, by offering one point of operational Supervision on a 24/7 basis Key responsibilities of the Duty Manager click apply for full job details

Here's a fantastic opportunity for an experienced Deputy Operations Manager to join the friendly team at First Response Group for a high-profile event space based in central London. Successful candidates will be required to assist the Operations Manager with the day-to-day operations of the site, as well as implementing the strategy and operational planning of the overall site and events uplifts click apply for full job details

Fancy a new challenge, or new to the security industry? Here's a fantastic opportunity to join the team at FRG as a Security Officer based in Buckinghamshire! This position will require the successful candidate to maintain a safe and secure environment for our client by patrolling and monitoring the site. Candidates will be working on a major construction project controlling access and egress to compounds on day and night shifts. This Security Officer role would suit candidates with a front line SIA licence, and experience an enthusiasm for developing skills in security, gatekeeping, and as a Security Guard or Security Officer. Benefits Industry-leading payrates Potential to earn up to £30k+ per year SIA upskilling and licence renewals Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - earn £100 voucher for every successful referral Uniform High-street discounts Free healthcare package which includes access to EAP Death-in-Service Company Pension Scheme Essential Skills Valid front line SIA licence Must be able to drive (must have own transport due to location of site) Confident with electronic devices Able to work independently and as part of a team Be punctual and reliable High levels of written and verbal communication skills Fully comprehensive 5-year work/unemployment/education history screenable to BS7858 Be comfortable patrolling long distances and be on your feet for extended periods of time Desirable Skills Proven experience in security is preferred, however, training is provided for this Security Officer role. About Company First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients. What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes. We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.