First Response Group

First Response Group (FRG) is a premier provider of integrated security, facilities management, and technical solutions across the UK. We are dedicated to delivering excellence, innovation, and exceptional customer service. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are looking for a highly organised FM Coordinator to support the delivery of our Facilities Management (FM) services. This role involves coordinating planned and reactive maintenance, liaising with clients and contractors, and ensuring the smooth day-to-day operations of FM services. This is an excellent opportunity to join a dynamic and growing team in a fast-paced environment. About the Role Central Point of Contact: Act as the primary point of contact for all facilities-related matters, ensuring clear and timely communication between clients, service providers, and internal departments. Maintenance Scheduling & Coordination: Oversee the planning and execution of both preventative and reactive maintenance activities across building systems, security infrastructure, and technical services. FM Systems Administration: Maintain and update facilities management systems and records, ensuring full compliance with SLAs, KPIs, and health and safety regulations. Contractor Engagement: The sourcing of contractors and liaising to gain quotes and best price for work to be carried out. Compliance & Risk Support: Basic compliance required with knowledge of Risk and regulatory documentation. Requirements Relevant Experience: Experience in Facilities Management, Operations Coordination, or a similar role. Organisational Skills: Strong administrative and organisational skills with the ability to multitask. Technical Knowledge: Knowledge of FM software (e.g., E-logbooks, Big Change, CAFM systems). Communication Skills: Excellent communication and stakeholder management skills. Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Problem-Solving: A proactive and problem-solving approach to tasks.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. This is a hands-on management role, ideal for a junior to mid-level FM Manager or a seasoned Facilities Coordinator ready to take the next step. We are looking for someone who is: People focused and visible, spending time directly with their team. Ambitious and eager to grow, with a realistic approach to stabilising and developing a new, inexperienced team. Practical and approachable, equally comfortable coaching individuals and improving operational processes. Motivated by making a tangible impact, rather than operating solely at a strategic level. This is a fantastic opportunity for someone ready to take ownership, drive improvement, and grow with FRG as we expand our Facilities Management offering. About the Role Team Leadership & Development: Lead and support a facilities team, primarily composed of officers, providing daily guidance and motivation. Coach, mentor, and train team members to enhance confidence, capability, and service excellence. Conduct regular one-to-one meetings and team briefings to monitor performance and foster growth. Create a positive, inclusive, and accountable team culture. Operational Delivery: Oversee the smooth running of daily facilities operations, resolving issues promptly and effectively. Monitor staff attendance, performance, and adherence to operational procedures. Serve as the first point of escalation for operational challenges, ensuring quick resolution and service continuity. Build and maintain strong relationships with internal departments and external partners. Innovation & Process Improvement: Evaluate and refine existing processes to drive efficiency and elevate service standards. Establish clear systems for reporting, communication, and accountability. Collaborate with senior management to implement new approaches that enhance client satisfaction and team engagement. Compliance & Standards: Ensure all activities comply with health & safety regulations and company policies. Support audit readiness and uphold industry standards and best practices. Maintain accurate documentation to evidence service delivery and performance metrics. Requirements Previous experience in a facilities management or service delivery role, with responsibility for managing staff. Strong people-management skills, with the ability to train, coach, and motivate an inexperienced team. Excellent organisational and problem-solving ability. A practical and proactive approach to getting things done. Strong communication skills, able to engage confidently with staff, management, and clients. IT literacy and ability to use reporting/management systems. Desirable: Knowledge of facilities operations (e.g., soft services, security, or building support). Experience introducing improved processes and procedures. Understanding of compliance and health & safety within FM.

We are looking for a dynamic and technically proficient Technology Manager to lead complex projects involving the design and installation of advanced, technology-driven security systems. Responsible for leading complex projects focused on the design and implementation of advanced, technology-driven security systems. The ideal candidate will bring deep technical expertise, a thorough understanding of vendor capabilities, and a strategic approach to delivering customised security solutions aligned with client requirements. Key Responsibilities: Provide expert pre-sales support, including system design, technical specifications, and cost estimation for CCTV, access control, and intruder detection systems. Translate complex technical concepts into clear, accessible language for non-technical stakeholders. Collaborate closely with engineering teams during design and pricing phases to ensure solutions are delivered efficiently and within budget. Act as a subject matter expert in electronic security systems particularly IP-based CCTV and networked access control, supporting tenders, conducting site surveys, and crafting compelling proposals that drive project success. About the Role Sales & Business Development Identify and pursue new business opportunities within the security technology sector. Provide pre-sales support to internal teams and external clients, including solution presentations and demonstrations. Develop proposals, specifications, and accurate cost estimates for security systems (CCTV, access control, intruder detection). Drive revenue growth by converting leads into orders and maintaining long-term client relationships. Lead technical engagement through qualification, RFI/RFP/BAFO and the internal response negotiation stages. Analyse sales performance and support wider business development initiatives within the company selling Integrated Security systems (Hik Vision, Avigilon, Paxton etc). Complete Tenders, Surveys and Quotation against client provided specification and/or specifying suitable systems to meet client needs. Solution Design & Technical Expertise Act as a subject matter expert in security system design and vendor/product capabilities. Conduct system tenders, site surveys, and develop comprehensive offerings tailored to client requirements. Articulate technical concepts clearly to both technical and non-technical stakeholders. Work closely with engineering and operations to ensure solutions are technically sound, commercially viable, and aligned with client needs. Gather market intelligence and feedback trends to Senior Leadership Team to help shape product development and market strategies Create a close working relationship with the Technical Helpdesk to validate proposed designs, solutions and delivery methods Project & Budget Management Oversee transition from sales to delivery, ensuring client satisfaction throughout the project lifecycle. Maintain strong awareness of industry standards, compliance requirements, and emerging security technologies. Requirements Proven experience in technology sales or engineering, ideally within the security sector. Strong knowledge of security technologies including IP CCTV, networked access control, and intruder detection systems. Demonstrated ability to generate new business, manage client relationships, and close deals. Excellent communication and presentation skills with the ability to simplify complex technical solutions. Experience conducting tenders, surveys, and developing tailored client proposals. Strong commercial acumen with the ability to balance client needs, technical requirements, and budget constraints. Collaborative mindset with experience working alongside engineering and technical teams. Proven technical design skills and the ability to create design documentation

We are seeking highly experienced and professional Security Officers to join our dedicated team at two iconic, high-profile venues in the heart of Central London. This is an exceptional opportunity for seasoned security professionals who thrive in fast-paced, dynamic environments and are committed to delivering outstanding service and uncompromising safety standards. Ideal candidates will have a proven track record in high-visibility roles, demonstrating excellent situational awareness, strong interpersonal skills, and the ability to remain calm and effective under pressure. If you take pride in your professionalism and are passionate about creating a safe and welcoming environment for all guests, we want to hear from you. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the Role Maintain a professional, approachable, and welcoming presence at all times, ensuring guests feel safe and valued. Conduct thorough, respectful, and non-intrusive bag searches, adhering to established protocols and maintaining guest dignity. Respond swiftly and professionally to any potential security concerns, using sound judgment and discretion. Collaborate effectively with team members and venue staff to uphold the highest standards of safety, service, and guest experience. Monitor all access points vigilantly, ensuring only authorised individuals gain entry and maintaining control over restricted areas. Manage visitor entry and assist with crowd control, especially during peak times, to ensure smooth guest flow and minimise congestion. Act promptly and in accordance with venue procedures during emergencies, including fire, medical incidents, or evacuations. Communicate clearly and efficiently with fellow security personnel and venue staff, sharing relevant information to mitigate risks. Support and enforce venue policies consistently and fairly, contributing to a secure, respectful, and enjoyable environment for all guests. RequirementsEssential Requirements: Valid SIA Licence (Security Industry Authority). Minimum of 2 years experience in a similar security role, ideally within busy or high-profile environments. Excellent communication and interpersonal skills, with the ability to engage confidently and respectfully with guests, staff, and colleagues. Demonstrated ability to remain calm, composed, and professional when managing challenging or high-pressure situations. Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, as required by the venue schedule. Desirable Attributes: Previous experience in high-profile, public-facing venues, such as entertainment, hospitality, or corporate settings. Background in corporate hospitality, events, or other service-oriented industries, with a strong focus on guest experience and customer service.

Role Overview Man the Gatehouse: Control access to the site by monitoring entry and exit points. Traffic Monitoring: Oversee the flow of vehicles entering and exiting the premises, and open barriers for authorized personnel. Record Keeping: Accurately document traffic flow and all vehicles entering or leaving the site. Visitor & Delivery Verification: Ensure the correct verification of visitor credentials and deliveries before allowing access. Effective Communication: Maintain clear and professional communication with staff, visitors, and contractors to ensure smooth operations. About the Role We are seeking a reliable and responsible Security Guard / Gateman to join our team. As a Security Guard in this role, you will play a critical part in ensuring the safety and security of our premises. Your presence will be essential in monitoring access and controlling traffic flow for authorized personnel, ensuring smooth and secure operations. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Previous experience in a security or gateman role is preferred. Strong verbal and written communication skills. Ability to remain alert and focused for extended periods. Attention to detail and good record-keeping abilities. Professional demeanor and a customer-oriented approach.

Role Overview Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information. Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner. Order Processing: Managing and processing orders, forms, applications, and requests. Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues. Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints. Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement. Training Staff: Training and supporting customer service staff to ensure high standards of service. Policy Implementation: Developing and implementing customer service policies and procedures. Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly. About the Role First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Strong customer service skills with excellent communication and phone etiquette. Computer literacy and proficiency in basic software applications. Good organisational skills and effective time management.

Role Overview Man the Gatehouse: Control access to the site by monitoring entry and exit points. Traffic Monitoring: Oversee the flow of vehicles entering and exiting the premises, and open barriers for authorized personnel. Record Keeping: Accurately document traffic flow and all vehicles entering or leaving the site. Visitor & Delivery Verification: Ensure the correct verification of visitor credentials and deliveries before allowing access. Effective Communication: Maintain clear and professional communication with staff, visitors, and contractors to ensure smooth operations. About the Role We are seeking a reliable and responsible Security Guard / Gateman to join our team. As a Security Guard in this role, you will play a critical part in ensuring the safety and security of our premises. Your presence will be essential in monitoring access and controlling traffic flow for authorized personnel, ensuring smooth and secure operations. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Previous experience in a security or gateman role is preferred. Strong verbal and written communication skills. Ability to remain alert and focused for extended periods. Attention to detail and good record-keeping abilities. Professional demeanor and a customer-oriented approach.

Role Overview Aid in the setup of fixed CCTV systems and wireless security solutions. Provide assistance to engineers in the maintenance of security systems. Perform fundamental cabling and equipment arrangement under guidance. Guarantee that all installations are in line with industry norms and regulations. Keep the workspace tidy and well-arranged. Follow all health and safety guidelines. Engage in training courses to improve technical abilities. About the Role We are on the lookout for an enthusiastic Labourer to become a part of our team. The chosen individual will support our experienced engineers in tasks such as the installation and maintenance of fixed CCTV systems and wireless security solutions, in addition to other on-site duties. This position offers a distinctive chance to acquire practical experience and strive for engineering credentials. FRG is a leading provider of advanced security solutions, with a focus on the installation and maintenance of both fixed CCTV systems and wireless security solutions. Our dedication lies in providing top-tier services to our clientele. We foster a vibrant work atmosphere that presents avenues for professional advancement. Benefits Training and development Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - 100 successful referral Uniform Healthcare package which includes access to EAP Statutory Pension Scheme Essential Skills Fundamental knowledge of electrical systems (preferred). High eagerness to learn and enhance technical abilities. Capability to work at elevated places and under different weather conditions. Effective communication and collaboration skills. Possession of a valid full manual driving licence.

Here's a fantastic opportunity for an experienced Duty Manager to join the friendly team at First Response Group for a high-profile event space based in central London. Successful candidates will be responsible for managing all security personnel & the day-to-day delivery of the site operations, by offering one point of operational Supervision on a 24/7 basis Key responsibilities of the Duty Manager click apply for full job details

Here's a fantastic opportunity for an experienced Deputy Operations Manager to join the friendly team at First Response Group for a high-profile event space based in central London. Successful candidates will be required to assist the Operations Manager with the day-to-day operations of the site, as well as implementing the strategy and operational planning of the overall site and events uplifts click apply for full job details

Fancy a new challenge, or new to the security industry? Here's a fantastic opportunity to join the team at FRG as a Security Officer based in Buckinghamshire! This position will require the successful candidate to maintain a safe and secure environment for our client by patrolling and monitoring the site. Candidates will be working on a major construction project controlling access and egress to compounds on day and night shifts. This Security Officer role would suit candidates with a front line SIA licence, and experience an enthusiasm for developing skills in security, gatekeeping, and as a Security Guard or Security Officer. Benefits Industry-leading payrates Potential to earn up to £30k+ per year SIA upskilling and licence renewals Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - earn £100 voucher for every successful referral Uniform High-street discounts Free healthcare package which includes access to EAP Death-in-Service Company Pension Scheme Essential Skills Valid front line SIA licence Must be able to drive (must have own transport due to location of site) Confident with electronic devices Able to work independently and as part of a team Be punctual and reliable High levels of written and verbal communication skills Fully comprehensive 5-year work/unemployment/education history screenable to BS7858 Be comfortable patrolling long distances and be on your feet for extended periods of time Desirable Skills Proven experience in security is preferred, however, training is provided for this Security Officer role. About Company First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients. What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes. We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

Fancy a new challenge, or new to the security industry? Here's a fantastic opportunity to join the team at FRG as a Security Officer based in the Buckinghamshire area! This position will require the successful candidate to maintain a safe and secure environment for our client by patrolling and monitoring the site. Candidates will be working on a major construction project controlling access and egress to compounds on day and night shifts. This Security Officer role would suit candidates with a front line SIA licence, and experience an enthusiasm for developing skills in security, gatekeeping, and as a Security Guard or Security Officer. Benefits Industry-leading payrates Potential to earn up to £30k+ per year SIA upskilling and licence renewals Paid holiday allowance of 5.6 weeks per year pro-rata Referral Scheme - earn £100 voucher for every successful referral Uniform High-street discounts Free healthcare package which includes access to EAP Death-in-Service Company Pension Scheme Essential Skills Valid front line SIA licence Must be able to drive (must have own transport due to location of site) Confident with electronic devices Able to work independently and as part of a team Be punctual and reliable High levels of written and verbal communication skills Fully comprehensive 5-year work/unemployment/education history screenable to BS7858 Be comfortable patrolling long distances and be on your feet for extended periods of time Desirable Skills Proven experience in security is preferred, however, training is provided for this Security Officer role. About Company First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients. What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes. We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

The Deputy Shift Manager will be responsible for supporting the Shift Manager in the coordination and control of incidents, the implementation of the Shift Managers day-to-day operational plans, and managing issues that impact on the contract throughout their tour of duty. The Deputy Shift Manager oversees the delivery, development, performance/measurement and reporting click apply for full job details