Security

A prestigious hotel located in the heart of London is looking for a dedicated Security Officer to join their outstanding Security team. Your role will include patrolling the premises, ensuring safety protocols, and providing exemplary service to guests. The ideal candidate must be confident, empathetic, and professional, with excellent attention to detail. This position offers various benefits, including a flexible work policy, discounts on food and spa services, and opportunities for career progression within the company.

WHO ARE WE Nestled in the heart of London's prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments. At Pan Pacific London, luxury meets excellence and we invite you to be part of it. ABOUT YOU We're on the looking for a passionate and guest-focused Security Officer to become a valued part of our outstanding Security team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you. JOB SUMMARY As a Security Officer in our Security Department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to: To patrol all floors To carry out documented fire route patrols To assist in escorting any persons acting undesirably off the premises, using the departmental SOP To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it To report and inform HODs of any hazards to safety that comes to your notice To update the accident book, follow up on all accident investigations YOUR BENEFITS WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON As a company, we take pride in our close knit culture, commitment to development, and focus on wellbeing. Here's what we offer: Access to Mental Health First Aiders An extra day off to celebrate your birthday Cycle to Work Scheme Employee Referral Scheme Season Ticket Loan Enhanced Maternity and Paternity Policies Eye Care Voucher Scheme Social and Employee Wellness Activities Employee Assistance Programme, including 24/7 virtual GP and financial advisors Two hotel wide social events per year, plus additional team gatherings Flexible Work Policy Complimentary dry cleaning for uniforms and work attire Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year Guest Experience Programme 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London 30% Discount on internal spa treatments 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group Complimentary meals prepared daily by our chefs Two fully paid Study Days per year (in addition to annual leave) Two fully paid Volunteer Days per year (in addition to annual leave) Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group Additional perks through YuLife Dedicated discounts with local eateries ABOUT PAN PACIFIC HOTELS GROUP Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe-including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences. Join Our Family in the Heart of the City Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including: Hotel of the Year - Group (2023) Catey Awards Hotel of the Year - London (2022/2023) AA Hospitality Awards Forbes Five-Star Rating 2022/2023 Forbes Five-Star Rating 2023/2024 Forbes Five-Star Rating 2024/2025 Forbes Four-Star Rating - SENSORY Wellbeing 2023/2024 Forbes Four-Star Rating - SENSORY Wellbeing 2024/2025 Please note All applicants for the role of Security Officer must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.

THE NOMAD WAY Hospitality is at the core of what we do and who we are. It's more than just a job; it's a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London OVERVIEW OF ROLE We are looking for a Part-Time Security Officer, with 30 hours per week guaranteed and a flexible schedule. Duty Security Officers will be required to man the hotel's staff entrance room and carry out regular patrols of all internal and external areas of the hotel. NoMad's officers will report and/or handle all situations which could affect security, fire or health and safety of the premises and its people as necessary. This will include maintaining a presence in public areas identifying suspicious persons or objects, investigating all accidents, incidents and crimes or suspected crimes in-line with standard procedures. EXPECTATIONS Be professional at all the times Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work Communicate well within the team and other departments across the hotel and Be Hands-on, enthusiastic and self-motivated Show genuine care about guests and their very own preferences. MAIN DUTIES & RESPONSIBILITIES The main responsibilities of the Duty Security Officers are summarised as below, however the list is not exhaustive: Risk Assessment and operational duties. Ensure all positions are covered, Identify and assess potential security risks within the hotel, Ensure all occurrences, incidents, and accidents are fully recorded, Handle difficult or disruptive situations professionally, Conduct regular safety inspections of fire exits, alarms, and equipment. Emergency and access control systems. Emergency Life Systems such as: Fire alarm systems, Refuge call points, Location of all Fire extinguishers, Fire Exits and staircases, Maintaining Intruder Alarms and Access Control to all areas, Monitoring of CCTV, Accident and Incident response. Respond promptly to any incidents, alarms, and emergencies with any persons protected for further harm, Provide First Aid and coordinate with emergency services if necessary and document all actions, Investigate and complete detailed report with all documentation to be reported to Security Manager, WHAT WE OFFER £750 Refer a Friend Scheme 50% Employee discount in F&B outlets Pension Scheme Wagestream Complimentary family meal and quality coffee/hot drinks whilst on duty Growing team with great training and progression opportunity Paid break and annual leave Good work/life balance Your birthday off (paid) after one year of service Hotel discount Private Health Care Experience Stay - Breakfast included 5 days of paid sick leave for each rolling 12 months Additional holiday for each completed year of service Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

A leading hotel in London is seeking a Part-Time Security Officer, offering 30 guaranteed hours per week with a flexible schedule. In this role, you will monitor security, conduct patrols, and respond to incidents, ensuring the safety of the hotel and its guests. The ideal candidate is professional, communicates effectively, and can manage risks efficiently. Benefits include employee discounts, health care, and paid annual leave.