Charlotte Frank Limited
City, London
Dec 16, 2025
Full time
Overview Position: Global Head of Visual Merchandising Location: Global (Primary hub in a major city such as London, New York, or Paris) Reports to: Chief Brand Officer / Chief Marketing Officer Our client is a legacy of brilliance, rarity, and unparalleled craftsmanship. For generations, they have curated the world's most exceptional luxury jewelry, creating heirlooms that capture moments of profound significance. Their brand is synonymous with elegance, heritage, and a timeless vision of luxury. About the role They are seeking a visionary Global Head of Visual Merchandising to become the guardian of our brand's physical soul. This role is responsible for translating the ethereal beauty and supreme value of the brand into compelling, consistent, and immersive environments across all global retail touchpoints. You will define the visual narrative that elevates the client experience, drives desire, and solidifies our position as the pinnacle of diamond excellence. Responsibilities Develop and implement the global VM strategy, calendar, and guidelines that align with the brand's commercial objectives and creative campaigns. Create a world-class brand aesthetic that is instantly recognizable, from flagship boutiques to shop-in-shop concessions. Establish and enforce the global standards for all product presentation, lighting, storytelling, and spatial design. Windows & In-Store Theatre: Concept, design, and direct the execution of all global window campaigns and in-store installations, ensuring they are dramatic, innovative, and tell a cohesive brand story. Oversee the creation of compelling product storytelling moments that highlight the craftsmanship and uniqueness of each jewelry. Lead, mentor, and inspire a high-performing global team of Regional VM Managers and VM assistants. Build a world-class VM function, fostering a culture of creativity, precision, and excellence. Cross-Functional Collaboration: Partner closely with Retail, Marketing, Product Development, and Interior Design teams to ensure a seamless and powerful brand experience from concept to client. Work with the Merchandising team to develop strategic product narratives that support key launches and commercial priorities. Budget & Operational Excellence: Manage the global VM budget, ensuring efficient allocation of resources and maximum ROI on all visual projects. Source and manage relationships with top-tier prop-makers, designers, and production agencies worldwide. Drive innovation in materials, display technology, and sustainable practices within the VM function. Training & Empowerment: Develop and roll out global training programs for retail teams, empowering them to maintain VM standards and create exceptional local client experiences. Qualifications A degree in Visual Merchandising, Interior Design, Fine Arts, or a related field is preferred. 10+ years of progressive Visual Merchandising leadership experience within the ultra-luxury sector, preferably with fine jewelry, watches, or high fashion. Proven track record of defining and implementing a global VM strategy across EMEA, Americas, and APAC, with sensitivity to regional nuances. Ability to think conceptually and translate a brand's heritage and marketing vision into a tangible, three-dimensional retail environment. An inspirational leader with a proven ability to build, develop, and motivate a dispersed global team. Impeccable taste, a keen eye for detail, and an innate understanding of what defines luxury in a physical space. Proficiency in Adobe Creative Suite (InDesign, Photoshop), SketchUp, or other 3D visualization tools is a strong advantage. Exceptional communication and presentation skills, with the ability to influence senior stakeholders and articulate a creative vision. For further information, please kindly contact Vien Ng or email your details across to Job Code: VN/67455 Personal data collected will be used for recruitment purposes only By applying for this position, you consent to the collection, use and disclosure of your personal data to Charlotte Frank Recruitment Ltd. and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Privacy Policy