Position: Senior Services Coordinator (Membership Services) Location: London (Hybrid - High Holborn office with flexible home working) Compensation: £40K plus benefits There are roles that maintain operations and then there are roles that shape them. We are seeking a Senior Services Coordinator to join a high-impact membership organisation at the heart of the legal profession. This position sits at the centre of service delivery, business development, and stakeholder engagement, ensuring that a complex portfolio of member services runs not only efficiently, but intelligently. This is not a purely administrative role. It is a role for someone who can oversee systems, challenge processes, and quietly elevate standards. The Opportunity Reporting to the Head of Services, you will take ownership of the day-to-day management and continuous improvement of a diverse services portfolio. You will lead a small team, oversee operational delivery, and contribute to the development of new products, partnerships, and income-generating opportunities. From managing established platforms and schemes to supporting the launch of new initiatives, your work will directly influence both member experience and organisational performance. What You Will Do Oversee the operational delivery of a portfolio of member services, ensuring consistency, quality, and efficiency Manage and develop Services Administrators, setting direction and maintaining high performance standards Identify opportunities to improve processes, mitigate risks, and strengthen service delivery frameworks Lead on research and analysis to inform new services, partnerships, and product development Support the creation of business cases, proposals, and financial forecasts Work cross-functionally with internal teams including Finance, IT, and Project Management to deliver new initiatives Build and maintain relationships with external suppliers, partners, and professional stakeholders Handle service-related issues and complaints with professionalism and sound judgement Who You Are A highly organised operator with strong attention to detail and the ability to manage competing priorities Comfortable leading people, providing direction, and developing others Experienced in service delivery, operations, or membership-based environments Commercially aware, with an interest in product development and revenue generation Analytical in approach, with the ability to translate insight into practical improvements Confident engaging with senior stakeholders and external partners Calm, pragmatic, and solutions-focused under pressure What Sets You Apart You understand that effective services are not static they evolve. You are as comfortable improving an existing process as you are helping to design a new one. You balance operational discipline with forward thinking, and you recognise that strong relationships underpin every successful service. You don't just maintain standards, you raise them. Why Join This is an opportunity to take ownership of a visible and impactful function within a respected professional body. You will work closely with senior leadership, influence strategic direction, and play a key role in shaping services that support an entire profession. Application If you are ready to take on a role that combines leadership, operational excellence, and strategic development, we would like to hear from you. Please send us your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
Apr 30, 2026
Full time
Position: Senior Services Coordinator (Membership Services) Location: London (Hybrid - High Holborn office with flexible home working) Compensation: £40K plus benefits There are roles that maintain operations and then there are roles that shape them. We are seeking a Senior Services Coordinator to join a high-impact membership organisation at the heart of the legal profession. This position sits at the centre of service delivery, business development, and stakeholder engagement, ensuring that a complex portfolio of member services runs not only efficiently, but intelligently. This is not a purely administrative role. It is a role for someone who can oversee systems, challenge processes, and quietly elevate standards. The Opportunity Reporting to the Head of Services, you will take ownership of the day-to-day management and continuous improvement of a diverse services portfolio. You will lead a small team, oversee operational delivery, and contribute to the development of new products, partnerships, and income-generating opportunities. From managing established platforms and schemes to supporting the launch of new initiatives, your work will directly influence both member experience and organisational performance. What You Will Do Oversee the operational delivery of a portfolio of member services, ensuring consistency, quality, and efficiency Manage and develop Services Administrators, setting direction and maintaining high performance standards Identify opportunities to improve processes, mitigate risks, and strengthen service delivery frameworks Lead on research and analysis to inform new services, partnerships, and product development Support the creation of business cases, proposals, and financial forecasts Work cross-functionally with internal teams including Finance, IT, and Project Management to deliver new initiatives Build and maintain relationships with external suppliers, partners, and professional stakeholders Handle service-related issues and complaints with professionalism and sound judgement Who You Are A highly organised operator with strong attention to detail and the ability to manage competing priorities Comfortable leading people, providing direction, and developing others Experienced in service delivery, operations, or membership-based environments Commercially aware, with an interest in product development and revenue generation Analytical in approach, with the ability to translate insight into practical improvements Confident engaging with senior stakeholders and external partners Calm, pragmatic, and solutions-focused under pressure What Sets You Apart You understand that effective services are not static they evolve. You are as comfortable improving an existing process as you are helping to design a new one. You balance operational discipline with forward thinking, and you recognise that strong relationships underpin every successful service. You don't just maintain standards, you raise them. Why Join This is an opportunity to take ownership of a visible and impactful function within a respected professional body. You will work closely with senior leadership, influence strategic direction, and play a key role in shaping services that support an entire profession. Application If you are ready to take on a role that combines leadership, operational excellence, and strategic development, we would like to hear from you. Please send us your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
A leading membership organization in London is hiring a Senior Services Coordinator to oversee the delivery of member services with a hybrid working model. You will manage a team, improve processes, and develop new services. Ideal candidates should have strong organizational skills and experience in service delivery. Join a high-impact team where your contributions directly influence the member experience and organizational performance.
Apr 30, 2026
Full time
A leading membership organization in London is hiring a Senior Services Coordinator to oversee the delivery of member services with a hybrid working model. You will manage a team, improve processes, and develop new services. Ideal candidates should have strong organizational skills and experience in service delivery. Join a high-impact team where your contributions directly influence the member experience and organizational performance.
Head of Partnerships Independent, not-for-profit, cross-sector membership organisation Westminster, Central London (Hybrid working) Permanent, Full Time Salary: £62,400-£70,200 (DOE) plus a comprehensive benefits package including enhanced annual leave (33 days including bank holidays plus birthday leave), festive office closure, pension scheme, healthcare cash plan, critical illness cover, gym discounts, technology vouchers, dining and activity passes, EAP and wellbeing support. Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Partnerships. Our client operates at the intersection of public policy, leadership and cross-sector collaboration, bringing together senior stakeholders from across sectors to drive meaningful dialogue and action on the UK's most significant challenges. Through its programmes, events and research, it creates opportunities for organisations to collaborate, innovate and influence. This is a newly created, commercially focused role responsible for developing and delivering a portfolio of partnerships, sponsored programmes and bespoke interventions that generate revenue and expand the organisation's impact. Key responsibilities Partnerships strategy and pipeline development Develop and own a partnerships strategy aligned to growth objectives Build and manage a strong commercial pipeline Identify and secure new partnership opportunities Commercial partnerships and programme development Design and deliver bespoke programmes and sponsored initiatives Develop compelling partnership and sponsorship propositions Ensure delivery of revenue targets Market growth and innovation Identify new sectors, markets and partnership models Develop innovative commercial offers and interventions Cross-team collaboration Work closely with membership, marketing and programme teams Align partnership activity with content, research and member needs Team leadership Lead and develop the partnerships function Foster a culture of commercial ambition and collaboration About you Essential At least three years' experience in a senior partnerships, business development, commercial or external affairs role, with a track record of identifying and closing commercial agreements. Demonstrable experience of designing and delivering bespoke programmes, sponsored events or collaborative interventions in a policy, professional services or mission-driven context. Proven ability to build and sustain relationships with senior leaders across sectors, including government departments and large private sector organisations. Experience of managing a commercial pipeline, meeting revenue targets and reporting on financial performance. Interest in UK public sector, business and civil society landscape and cross-sector policy environment. Experience of managing or developing a small team. Desirable Experience of developing innovative programme models or income diversification strategies in a not-for-profit or membership context. Familiarity with the UK public sector, business and civil society landscape and cross-sector policy environment. Experience of working alongside a membership or account management function in a complementary commercial role. How to apply To apply for any of these roles, please submit your CV. Due to the volume of applications received, only shortlisted candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to these roles and is committed to equality, diversity and inclusion in recruitment.
Apr 13, 2026
Full time
Head of Partnerships Independent, not-for-profit, cross-sector membership organisation Westminster, Central London (Hybrid working) Permanent, Full Time Salary: £62,400-£70,200 (DOE) plus a comprehensive benefits package including enhanced annual leave (33 days including bank holidays plus birthday leave), festive office closure, pension scheme, healthcare cash plan, critical illness cover, gym discounts, technology vouchers, dining and activity passes, EAP and wellbeing support. Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Partnerships. Our client operates at the intersection of public policy, leadership and cross-sector collaboration, bringing together senior stakeholders from across sectors to drive meaningful dialogue and action on the UK's most significant challenges. Through its programmes, events and research, it creates opportunities for organisations to collaborate, innovate and influence. This is a newly created, commercially focused role responsible for developing and delivering a portfolio of partnerships, sponsored programmes and bespoke interventions that generate revenue and expand the organisation's impact. Key responsibilities Partnerships strategy and pipeline development Develop and own a partnerships strategy aligned to growth objectives Build and manage a strong commercial pipeline Identify and secure new partnership opportunities Commercial partnerships and programme development Design and deliver bespoke programmes and sponsored initiatives Develop compelling partnership and sponsorship propositions Ensure delivery of revenue targets Market growth and innovation Identify new sectors, markets and partnership models Develop innovative commercial offers and interventions Cross-team collaboration Work closely with membership, marketing and programme teams Align partnership activity with content, research and member needs Team leadership Lead and develop the partnerships function Foster a culture of commercial ambition and collaboration About you Essential At least three years' experience in a senior partnerships, business development, commercial or external affairs role, with a track record of identifying and closing commercial agreements. Demonstrable experience of designing and delivering bespoke programmes, sponsored events or collaborative interventions in a policy, professional services or mission-driven context. Proven ability to build and sustain relationships with senior leaders across sectors, including government departments and large private sector organisations. Experience of managing a commercial pipeline, meeting revenue targets and reporting on financial performance. Interest in UK public sector, business and civil society landscape and cross-sector policy environment. Experience of managing or developing a small team. Desirable Experience of developing innovative programme models or income diversification strategies in a not-for-profit or membership context. Familiarity with the UK public sector, business and civil society landscape and cross-sector policy environment. Experience of working alongside a membership or account management function in a complementary commercial role. How to apply To apply for any of these roles, please submit your CV. Due to the volume of applications received, only shortlisted candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to these roles and is committed to equality, diversity and inclusion in recruitment.
A cross-sector membership organisation is seeking a Head of Membership to lead and grow a high-value membership community. You will develop a comprehensive membership strategy that drives engagement and retention while managing a high-performing team. Responsibilities include business development, maintaining senior relationships, and utilizing member insights for strategic decisions. Ideal candidates should have significant experience in leadership, business development, and financial accountability within membership organizations. A hybrid work environment is offered along with a competitive salary and benefits package.
Apr 07, 2026
Full time
A cross-sector membership organisation is seeking a Head of Membership to lead and grow a high-value membership community. You will develop a comprehensive membership strategy that drives engagement and retention while managing a high-performing team. Responsibilities include business development, maintaining senior relationships, and utilizing member insights for strategic decisions. Ideal candidates should have significant experience in leadership, business development, and financial accountability within membership organizations. A hybrid work environment is offered along with a competitive salary and benefits package.
Head of Membership Independent, not-for-profit, cross-sector membership organisation Westminster, Central London (Hybrid working) Permanent, Full Time Salary: £62,400-£70,200 (DOE) plus a comprehensive benefits package including enhanced annual leave (33 days including bank holidays plus birthday leave), festive office closure, pension scheme, healthcare cash plan, critical illness cover, gym discounts, technology vouchers, dining and activity passes, EAP and wellbeing support. Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Membership. Our client convenes senior leaders from across government, industry and the not-for-profit sector, creating a trusted environment for dialogue, collaboration and problem solving on critical national issues. Its membership community is central to its mission, bringing together organisations committed to cross sector leadership and long term economic and societal impact. This is a senior, commercially focused leadership role responsible for the growth, retention and overall health of a high-value membership community. The role combines strategic leadership with hands on relationship management and business development. Key responsibilities Membership strategy and leadership Develop and deliver a membership strategy that drives engagement, retention and growth Lead and develop a high performing membership team Manage budgets, forecasting and performance reporting Business development Identify and secure new member organisations aligned to strategic priorities Build and manage a strong pipeline of opportunities Lead senior level sales conversations and presentations Member engagement and retention Develop tailored engagement plans for member organisations Maintain senior relationships and act as a trusted adviser Ensure consistent delivery of member value across all touchpoints Member insight and collaboration Gather and utilise member insight to inform organisational strategy Work closely with partnerships, marketing and programme teams Ensure effective use of CRM systems and data About you Essential At least three years' experience as a Head of or equivalent senior leader within a membership, sales, account management or stakeholder relations function. Minimum three years' experience managing, developing and coaching a team with direct commercial accountability. Demonstrable track record of business development, including upselling, cross selling and exceeding financial targets in a membership, professional services or policy environment. Significant experience of membership strategy, client engagement or account management in a comparable organisation - membership body, consultancy, policy institute, NGO or professional services firm. Proven ability to build and sustain relationships with senior leaders across sectors, including government departments and large private sector organisations. Track record of financial forecasting, budgeting and performance reporting. Interest in public policy, government affairs or cross sector context. Desirable Experience within a public policy, government affairs or cross sector context. Familiarity with CRM platforms (ideally Dynamics 365) and their application to member engagement and pipeline management. Background in a not-for-profit, charity or membership organisation. How to apply To apply for any of these roles, please submit your CV. Due to the volume of applications received, only shortlisted candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to these roles and is committed to equality, diversity and inclusion in recruitment.
Apr 07, 2026
Full time
Head of Membership Independent, not-for-profit, cross-sector membership organisation Westminster, Central London (Hybrid working) Permanent, Full Time Salary: £62,400-£70,200 (DOE) plus a comprehensive benefits package including enhanced annual leave (33 days including bank holidays plus birthday leave), festive office closure, pension scheme, healthcare cash plan, critical illness cover, gym discounts, technology vouchers, dining and activity passes, EAP and wellbeing support. Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Membership. Our client convenes senior leaders from across government, industry and the not-for-profit sector, creating a trusted environment for dialogue, collaboration and problem solving on critical national issues. Its membership community is central to its mission, bringing together organisations committed to cross sector leadership and long term economic and societal impact. This is a senior, commercially focused leadership role responsible for the growth, retention and overall health of a high-value membership community. The role combines strategic leadership with hands on relationship management and business development. Key responsibilities Membership strategy and leadership Develop and deliver a membership strategy that drives engagement, retention and growth Lead and develop a high performing membership team Manage budgets, forecasting and performance reporting Business development Identify and secure new member organisations aligned to strategic priorities Build and manage a strong pipeline of opportunities Lead senior level sales conversations and presentations Member engagement and retention Develop tailored engagement plans for member organisations Maintain senior relationships and act as a trusted adviser Ensure consistent delivery of member value across all touchpoints Member insight and collaboration Gather and utilise member insight to inform organisational strategy Work closely with partnerships, marketing and programme teams Ensure effective use of CRM systems and data About you Essential At least three years' experience as a Head of or equivalent senior leader within a membership, sales, account management or stakeholder relations function. Minimum three years' experience managing, developing and coaching a team with direct commercial accountability. Demonstrable track record of business development, including upselling, cross selling and exceeding financial targets in a membership, professional services or policy environment. Significant experience of membership strategy, client engagement or account management in a comparable organisation - membership body, consultancy, policy institute, NGO or professional services firm. Proven ability to build and sustain relationships with senior leaders across sectors, including government departments and large private sector organisations. Track record of financial forecasting, budgeting and performance reporting. Interest in public policy, government affairs or cross sector context. Desirable Experience within a public policy, government affairs or cross sector context. Familiarity with CRM platforms (ideally Dynamics 365) and their application to member engagement and pipeline management. Background in a not-for-profit, charity or membership organisation. How to apply To apply for any of these roles, please submit your CV. Due to the volume of applications received, only shortlisted candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to these roles and is committed to equality, diversity and inclusion in recruitment.
A not-for-profit membership organisation in Central London seeks a Head of Partnerships to develop and manage partnerships, secure funding, and enhance its impact. The role is hybrid and offers a salary of £62,400-£70,200 plus a comprehensive benefits package. Ideal candidates will have at least three years of experience in partnerships or business development, an understanding of the UK public sector, and the capacity for team leadership.
Apr 07, 2026
Full time
A not-for-profit membership organisation in Central London seeks a Head of Partnerships to develop and manage partnerships, secure funding, and enhance its impact. The role is hybrid and offers a salary of £62,400-£70,200 plus a comprehensive benefits package. Ideal candidates will have at least three years of experience in partnerships or business development, an understanding of the UK public sector, and the capacity for team leadership.
