A fast-growing security and IT platform in London seeks a Customer Success Manager to partner with enterprise customers across EMEA. This hybrid role involves managing complex accounts, building executive relationships, and driving customer success strategies. Candidates should have 3-6+ years of relevant experience in SaaS company settings. The company offers competitive benefits, including private healthcare and opportunities for career growth.
Jul 01, 2026
Full time
A fast-growing security and IT platform in London seeks a Customer Success Manager to partner with enterprise customers across EMEA. This hybrid role involves managing complex accounts, building executive relationships, and driving customer success strategies. Candidates should have 3-6+ years of relevant experience in SaaS company settings. The company offers competitive benefits, including private healthcare and opportunities for career growth.
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru's unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday. You will manage complex, multi-country accounts and play a key role in establishing Iru's reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes. What You'll Do Manage a portfolio of enterprise customers across EMEA Build relationships with executive stakeholders across multiple regions Develop and execute tailored success plans aligned to business goals Lead onboarding, enablement, and executive business reviews Drive adoption, ROI, and long term customer value Identify and drive expansion opportunities with Sales Navigate complex, multi country account structures Act as the voice of the customer to influence internal strategy What You'll Bring 3-6+ years of customer success or account management experience in SaaS Experience managing enterprise or strategic accounts (high ACV, complex orgs) Experience working across EMEA markets and multi country environments Strong executive presence and consultative approach Excellent communication, stakeholder management, and presentation skills Ability to operate in a fast paced, high growth environment Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health - Mental Health Benefits - Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In office lunch stipend provided Exciting opportunities for career growth We are excited to be serving a significant need for a fast growing market, and are proud of the high performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law
Jun 30, 2026
Full time
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru's unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday. You will manage complex, multi-country accounts and play a key role in establishing Iru's reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes. What You'll Do Manage a portfolio of enterprise customers across EMEA Build relationships with executive stakeholders across multiple regions Develop and execute tailored success plans aligned to business goals Lead onboarding, enablement, and executive business reviews Drive adoption, ROI, and long term customer value Identify and drive expansion opportunities with Sales Navigate complex, multi country account structures Act as the voice of the customer to influence internal strategy What You'll Bring 3-6+ years of customer success or account management experience in SaaS Experience managing enterprise or strategic accounts (high ACV, complex orgs) Experience working across EMEA markets and multi country environments Strong executive presence and consultative approach Excellent communication, stakeholder management, and presentation skills Ability to operate in a fast paced, high growth environment Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health - Mental Health Benefits - Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In office lunch stipend provided Exciting opportunities for career growth We are excited to be serving a significant need for a fast growing market, and are proud of the high performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru's unified, AI-powered platform. This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday. You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience. What You'll Do Manage a high-volume portfolio of commercial customers across EMEA Drive onboarding, adoption, and retention at scale Develop repeatable, segment-based success strategies Deliver training sessions, webinars, and business reviews Monitor customer health and proactively address risks Identify expansion opportunities and partner with Sales Navigate regional differences across EMEA markets and stakeholders Collaborate cross-functionally to ensure customer success What You'll Bring 1-3+ years of customer-facing experience in SaaS or a high-growth company Experience managing a high-volume book of business Ability to operate across diverse markets and customer needs Strong communication and organizational skills Experience with tools like HubSpot, Zendesk, Jira, or similar Adaptability and a proactive, customer-first mindset Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full-time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health - Mental Health Benefits - Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In-office lunch stipend provided Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Jun 30, 2026
Full time
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru's unified, AI-powered platform. This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday. You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience. What You'll Do Manage a high-volume portfolio of commercial customers across EMEA Drive onboarding, adoption, and retention at scale Develop repeatable, segment-based success strategies Deliver training sessions, webinars, and business reviews Monitor customer health and proactively address risks Identify expansion opportunities and partner with Sales Navigate regional differences across EMEA markets and stakeholders Collaborate cross-functionally to ensure customer success What You'll Bring 1-3+ years of customer-facing experience in SaaS or a high-growth company Experience managing a high-volume book of business Ability to operate across diverse markets and customer needs Strong communication and organizational skills Experience with tools like HubSpot, Zendesk, Jira, or similar Adaptability and a proactive, customer-first mindset Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full-time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health - Mental Health Benefits - Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In-office lunch stipend provided Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
A leading AI security and IT platform in London is seeking a Customer Success Manager to support a portfolio of commercial customers across EMEA. In this hybrid role, you will drive customer adoption and retention through personalized strategies while collaborating cross-functionally. Ideal candidates should have 1-3 years of relevant experience in SaaS, strong communication skills, and the ability to adapt to diverse markets. This role offers competitive compensation and numerous employee benefits, promoting a healthy work-life balance.
Jun 29, 2026
Full time
A leading AI security and IT platform in London is seeking a Customer Success Manager to support a portfolio of commercial customers across EMEA. In this hybrid role, you will drive customer adoption and retention through personalized strategies while collaborating cross-functionally. Ideal candidates should have 1-3 years of relevant experience in SaaS, strong communication skills, and the ability to adapt to diverse markets. This role offers competitive compensation and numerous employee benefits, promoting a healthy work-life balance.
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Director of Enterprise Sales at Iru, you will lead and scale a team of high-performing Enterprise Account Executives responsible for driving growth across EMEA. Each AE owns a segment of strategic accounts and is accountable for building pipeline, qualifying opportunities, and delivering against quarterly and annual revenue targets. You will guide your team in helping customers understand how Iru's AI-powered platform unifies UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity to simplify and secure modern IT and security operations. This is a London-based leadership role, with an in-office presence Tuesday through Thursday. You will play a critical role in building Iru's EMEA sales motion-elevating execution, developing talent, and establishing a strong regional presence in key markets. Your focus will be on driving performance through consistent coaching, clear expectations, and a culture rooted in accountability and execution. You will model excellence in enterprise sales leadership-developing your team, navigating challenges quickly, and fostering a high-performance, high-trust environment. Success in this role means building a world-class enterprise sales organization across EMEA that consistently exceeds its targets and positions Iru as a category-defining platform in the region. What You'll Do Team Leadership & Performance Lead, coach, and develop a team of Enterprise Account Executives across EMEA. Set clear expectations, inspect pipeline rigorously, and drive consistent execution against targets. Drive New Business Oversee and support new logo acquisition across enterprise accounts, ensuring the team is focused on high-value opportunities and strong pipeline generation. Sales Strategy & Market Expansion Partner with sales leadership to define and execute the EMEA go-to-market strategy. Identify priority markets, segments, and accounts to accelerate regional growth. Customer Engagement Engage directly with key strategic accounts, supporting complex deals, executive conversations, and negotiations to drive successful outcomes. Operational Rigor Establish disciplined forecasting, pipeline management, and performance tracking across the team. Identify risks early and implement actions to improve outcomes. Cross-Functional Collaboration Work closely with Marketing, Product, Sales Engineering, and Customer Success to ensure alignment on account strategy and deliver a seamless customer experience. Market Insight Stay close to regional trends, competitive dynamics, and customer needs across EMEA to inform strategy and positioning. What You'll Bring 5+ years of enterprise sales experience as an individual contributor and 3+ years in a leadership role, preferably within SaaS, IT, or security Proven track record of building and leading high-performing enterprise sales teams that consistently exceed targets Experience managing complex, multi-country sales cycles across EMEA markets Strong coaching and leadership skills, with a focus on performance, accountability, and team development Excellent communication and executive presence, with the ability to influence senior stakeholders internally and externally Deep understanding of enterprise sales processes, forecasting, and pipeline management Technical acumen and the ability to quickly understand and position complex solutions Bachelor's degree in Business, Marketing, or a related field preferred Benefits & Perks • Competitive salary • Hybrid work environment (3 days in office per week) • 100% private healthcare coverage reimbursement for individual and dependents • HealthShield Cash Plan • Nursery Salary Sacrifice Scheme • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • 20 days PTO • Equity for full-time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility benefits • Working Advantage Employee Discounts • Gym membership • In-office lunch stipend provided • Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Jun 29, 2026
Full time
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Director of Enterprise Sales at Iru, you will lead and scale a team of high-performing Enterprise Account Executives responsible for driving growth across EMEA. Each AE owns a segment of strategic accounts and is accountable for building pipeline, qualifying opportunities, and delivering against quarterly and annual revenue targets. You will guide your team in helping customers understand how Iru's AI-powered platform unifies UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity to simplify and secure modern IT and security operations. This is a London-based leadership role, with an in-office presence Tuesday through Thursday. You will play a critical role in building Iru's EMEA sales motion-elevating execution, developing talent, and establishing a strong regional presence in key markets. Your focus will be on driving performance through consistent coaching, clear expectations, and a culture rooted in accountability and execution. You will model excellence in enterprise sales leadership-developing your team, navigating challenges quickly, and fostering a high-performance, high-trust environment. Success in this role means building a world-class enterprise sales organization across EMEA that consistently exceeds its targets and positions Iru as a category-defining platform in the region. What You'll Do Team Leadership & Performance Lead, coach, and develop a team of Enterprise Account Executives across EMEA. Set clear expectations, inspect pipeline rigorously, and drive consistent execution against targets. Drive New Business Oversee and support new logo acquisition across enterprise accounts, ensuring the team is focused on high-value opportunities and strong pipeline generation. Sales Strategy & Market Expansion Partner with sales leadership to define and execute the EMEA go-to-market strategy. Identify priority markets, segments, and accounts to accelerate regional growth. Customer Engagement Engage directly with key strategic accounts, supporting complex deals, executive conversations, and negotiations to drive successful outcomes. Operational Rigor Establish disciplined forecasting, pipeline management, and performance tracking across the team. Identify risks early and implement actions to improve outcomes. Cross-Functional Collaboration Work closely with Marketing, Product, Sales Engineering, and Customer Success to ensure alignment on account strategy and deliver a seamless customer experience. Market Insight Stay close to regional trends, competitive dynamics, and customer needs across EMEA to inform strategy and positioning. What You'll Bring 5+ years of enterprise sales experience as an individual contributor and 3+ years in a leadership role, preferably within SaaS, IT, or security Proven track record of building and leading high-performing enterprise sales teams that consistently exceed targets Experience managing complex, multi-country sales cycles across EMEA markets Strong coaching and leadership skills, with a focus on performance, accountability, and team development Excellent communication and executive presence, with the ability to influence senior stakeholders internally and externally Deep understanding of enterprise sales processes, forecasting, and pipeline management Technical acumen and the ability to quickly understand and position complex solutions Bachelor's degree in Business, Marketing, or a related field preferred Benefits & Perks • Competitive salary • Hybrid work environment (3 days in office per week) • 100% private healthcare coverage reimbursement for individual and dependents • HealthShield Cash Plan • Nursery Salary Sacrifice Scheme • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • 20 days PTO • Equity for full-time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility benefits • Working Advantage Employee Discounts • Gym membership • In-office lunch stipend provided • Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.