Glassworks London

Founded in London, in 2010, Glassworks is a fresh London fashion brand - totally independent, style obsessed and passionate believers in bricks and mortars boutiques as well as streamlined digital shopping. Our design led stores and website are refreshed weekly with small runs of completely new fashion - meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff turned stylists on the planet. We are focused on scaling our ecommerce and retail channels in the UK and abroad - all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus. The Role We are seeking a detail oriented SOP Specialist to draft, document, and standardise Standard Operating Procedures (SOPs) across all HR and operational processes. This is a freelance role, working closely with the HR Manager and internal stakeholders to ensure SOPs are accurate, clear, and easy to follow. The project will be ongoing on an as needed basis after the initial setup. Work Schedule / Location This is a freelance, fully remote contract. It is project based with ongoing support required on an ad hoc basis. Responsibilities Draft and standardise SOPs for HR, warehouse, fulfilment, retail, and other operational processes, based on input from managers and the HR Manager. Collaborate with internal teams to ensure SOPs reflect current practices and are accurate and comprehensive. Format SOPs in a clear, user friendly style suitable for internal documentation. Update and maintain SOPs on an ongoing basis, incorporating changes to processes, systems, or regulations. Work with the Notion specialist to ensure SOPs are correctly uploaded and organised within the internal platform. Job Requirements Proven experience creating clear, concise SOPs, process documentation, or operational manuals. Strong written English and attention to detail. Ability to understand operational workflows and translate them into structured documentation. Familiarity with project management and document version control. Experience in HR, retail, warehouse, or e commerce SOPs is a plus.

Overview Founded in London, in 2010, Glassworks is a fresh London fashion brand - totally independent, style obsessed and passionate believers in bricks and mortem boutiques as well as streamlined digital shopping. Our design led stores and website are refreshed weekly with small runs of completely new fashion - meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff turned stylists on the planet. We are focused on scaling our ecommerce and retail channels in the UK and abroad - all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus. The Role We are seeking a Notion Specialist to set up an internal platform for SOPs, training materials, and other operational documentation. The platform should function as a centralised, easy to use internal resource, allowing employees and managers to access, search, and update SOPs and training materials as needed. Work Schedule / Location This is a freelance, fully remote contract. It is project based with ongoing support required on an ad hoc basis. Responsibilities Set up a centralised Notion workspace for all SOPs, training materials, and HR/operational documentation. Design a clear structure and navigation, ensuring SOPs are easy to locate and update. Create templates and guidelines for ongoing SOP and training material uploads. Work with the HR Manager and SOP specialist to import, organise, and format initial SOPs. Provide ad hoc support for updates, troubleshooting, and optimisations on an ongoing basis. Job Requirements Proven experience building Notion workspaces for business processes, SOPs, or internal knowledge bases. Strong understanding of workflow design, database structure, linking, and permissions in Notion. Attention to detail and ability to translate operational processes into structured, navigable content. Ability to work independently and communicate clearly with internal stakeholders.

A fresh London fashion brand is seeking a freelance SOP Specialist to draft and standardise Standard Operating Procedures across HR and operational processes. Responsibilities include creating user-friendly SOPs, collaborating with internal teams, and maintaining documentation. The ideal candidate has proven experience in creating clear SOPs and strong attention to detail. This is a fully remote project-based contract, ideal for those with a background in HR, retail, or e-commerce.

A retail fashion brand in Greater London is seeking a Boutique Retail Store Manager to oversee daily operations of a single store. This role involves leading a team, ensuring excellent customer service, and driving sales through effective management. The ideal candidate will have a passion for retail, a strong ability to train and develop staff, and a solid understanding of retail KPIs. If you are committed to achieving outstanding store performance, this opportunity is for you.

At Glassworks London, we are seeking a Boutique Retail Store Manager to oversee daily operations for a single store, lead a team, and drive sales and customer experience. Responsibilities Leading by example on the shop floor, providing excellent customer service and styling advice. Managing your team, brand/store environment standards and store operations to achieve daily/weekly/monthly targets while ensuring outstanding customer service and satisfaction scores. Managing your team including regular meetings, personal development plans/appraisals, and commission/contest rewards and corrective action processes in conjunction with Human Resources. Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures. Driving the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews. Planning and distributing the staffing schedule keeping labour costs within budget. Overseeing the stock delivery, stock transfer and stock room maintenance processes. Developing creative strategies (e.g., new product, VM ideas) to maximise store performance. Required Skills 2+ years of retail management experience is preferred but not required, desirably in women's fashion. Passion about the Glassworks London brand/products, clear styling ability, and love communicating with people - customers and team members alike. A natural ability to identify stand out sales talent, and the drive and maturity to train, develop and manage retail teams. A detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success in previous work experience. A clear track record of taking ownership of the performance of your store and team including initiatives that you introduced that drove success. IT skills - comfortable using and learning new technologies (Microsoft Excel, POS system, barcoding software, etc.) and able to solve basic technology issues independently.