The MarketPlace, Inc.

Job Function Ensures The MarketPlace Stores offer the best possible service and satisfaction for both customers and associates; directs and manages all phases of store operations to maximize profitability and to minimize expenses without compromising quality; makes certain all associates are exceptionally well trained; guarantees store is safe, clean, and inviting and displays are always attractive and full of the freshest, highest quality products around. This position reports directly to the Store Manager. Duties and Responsibilities Responsible for the opening and closing of the store when scheduled. Ensure each customer experiences outstanding service from friendly, efficient associates. Establish a positive work environment that promotes an exceptionally high level of associate morale. Be a vital component of the success of the company by striving for success to the best of your ability. Ensure proper receiving policies are being executed and followed daily. Responsible for getting stores ready for quarterly and weekly inventories. Protect and control company assets, including personnel, capital, inventory, equipment and property. Maximize profitability and sales through creative merchandising, careful control of inventory, and effective scheduling. Ensure displays are always fresh and full of accurately labeled and priced product. Make sure all products are properly signed and in compliance on scan audit requirements. Complete all accident reports, personal injury reports, and maintain store security. Prepare weekly schedules for the staff and enter weekly payroll. Ensure product is properly handled, prepared, priced, and displayed in accordance with The MarketPlace policies and procedures. Prepare store purchase orders. Ensure allocated aisles are stocked and maintained. Keep current with new trends in the industry and respond competitively to changes in the marketplace. Effectively recruit, hire, and train associates and build a strong retail culture in the store. Teach associates about the wide variety of products offered by The MarketPlace and spur their interest in learning about uncommon and unique items. Make certain every associate is properly informed of announcements. Ensure all associates have access to the proper equipment and are well trained. Foster a beneficial relationship with vendors. Ensure interactions with vendors are professional and courteous. Ensure deliveries are received promptly, efficiently, and cordially. Monitor vendor costs and quickly respond to changes. Make certain point of sale operations run smoothly and efficiently. Establish and maintain system to prevent problems at the front-end and to promptly and sensibly handle issues as they occur. Ensure accurate and complete records are maintained and reported according to company policies. Be responsible for cash accountability and accuracy of store bookkeeping and reporting. Assist cashiers when closing registers and ability to run a register if needed. Must be knowledgeable of store reports with regard to profit margin, payroll %, shrink and shrink controls, costing, movement reports, and ratios. Make certain every associate receives fair and timely performance review. Assess and review performances of management team including department managers. Inspect departments and provide feedback to department managers and associates on delivering MarketPlace expectations daily including all perishables. Keep store clean, neat and free of safety hazards. Ensure store is in compliance with all health and safety regulations. Be responsible for informing, testing, monitoring, and disciplining all personnel to ensure full compliance with the rules and policies of The MarketPlace as well as all government regulations. Make effective decisions regarding operational choices in work procedures, inventory allocations, new product purchases, scheduling, and other situations where multiple factors must be considered to maximize operating results. Minimize payroll expenses while maximizing company profitability. Ensure all departments are adequately staffed and able to meet company standards for customer service, product quality, safety, and cleanliness. Ensure customer requests, refunds, and complaints are handled promptly and courteously. Ensure the building and all equipment are maintained in good working order and kept up to date with industry standards. Establish and maintain system for reporting and responding to problems. Discuss all significant issues with store manager and other senior leadership team. Establish and maintain effective security standards and procedures for all areas within the store. Act as a MarketPlace representative in the store and in the community. Perform other duties throughout the store as directed. Requirements Be a role model, mentor, and leader. Be willing to constantly and consistently provide excellent customer service. Must be good at delegating and must follow up on delegated tasks. Must possess the accounting and math skills necessary to supervise and handle sales transactions, verify invoices, calculate gross margins, percentages, and ad losses, create operating budgets, and make financial projections. Have strong computer skills and develop proficiency with computer software used in the food industry. Demonstrate proficiency with Windows based computers and Microsoft programs including Excel, Word and Outlook Email applications, including import and export functions. Competently operate handheld devices, retail registers, weight scales, printers, modems, and other equipment used in point of sale and accounting systems. Have expertise in retail point of sale pricing systems and register systems. Have effective English language communication skills, be able to hear, speak, and understand verbal requests, and be able to read, write, and understand written communications. Be able to establish rapport with each department and work with associates to maintain high morale. Be able and willing to participate in all aspects of store operations including customer service, front-end duties, product receiving, display building, stocking, and assisting in perishable departments. Be able to bend and stoop to move objects and climb ladders. Be able to lift moderate to heavy loads and to push and pull fully loaded hand trucks. Must be able to operate job related equipment such as scales, pallet jacks, and hand trucks, etc. Be able to work in hot, cold and/or damp conditions such as near ovens or in refrigerated coolers. Manual dexterity and good hand-eye coordination are necessary. Have an eye for detail, be able to prioritize multiple tasks, and have excellent organizational skills. Have transportation to travel between and spend time at several store locations as needed. Bend and lift loads, not to exceed 50 pounds, unassisted. Frequent repetitive motion with hands, wrists, arms, shoulders, frequent twisting at waist. Work on a variety of floor surfaces including tile, concrete, poured non slip surfaces, etc. Work all MarketPlace community service events and company holiday events at various venues in Bermuda. Conduct yourself in a professional manner. This job description is not intended to be all-inclusive. The Assistant store manager may be asked to complete other tasks as assigned or deemed necessary. Some requirements may be modified to accommodate individuals with special needs. The MarketPlace reserves the right to revise this job description at any time and to require associates perform other tasks as circumstances change.