LAVENDER JONES RECRUITMENT LTD

We are looking for an enthusiastic, super organised and well-presented Head Receptionist to join a prestigious private health clinic in Harley Street. It is a role that requires at least 3-4 years reception experience ideally in a medical, clinical or hospitality environment and at least 1 years managerial, leadership experience. It is a hugely popular clinic, and the reception is extremely busy with the reception team coordinating across a number of different consultant's and surgeon's dairies, whether it be to find spaces for client follow up appointments, troubleshooting late arrivals and fast tracking others, recognising which clients need to have pre-appointment scans or screenings and more. You will also be leading a team of 6 receptionists and as Head of Reception will oversee workflow, service delivery, team development, and the professional presentation of the clinic environment. They want someone with excellent communication skills who can ensure the smooth running of daily operations and the delivery of exceptional patient customer service. Duties will include but not be limited to: Lead by example in delivering exceptional front-of-house service. Welcome and check in patients, ensuring they feel supported and informed. Oversee appointment bookings, scheduling queries, and workflow coordination with clinical teams. Ensure accurate invoicing for deposits, balances, and other fees. Manage the distribution and collection of questionnaires and patient information forms. Oversee telephone and email enquiries, ensuring timely and high-quality responses. Ensure accurate updating of patient records in the database. Monitor waiting areas and manage patient flow. Allocate daily responsibilities across the team and oversee task completion. Complete end-of-day reporting and administration. Oversee opening and closing procedures of front-of-house areas. Maintain accurate rotas and staffing levels, ensuring full team coverage. Liaise with relevant teams around any equipment issues affecting operations. Ensure all reception policies, SOPs, and checklists remain updated. Implement and maintain training plans for new starters. Provide ongoing coaching, motivation, and support to the team. Conduct probation and annual performance reviews. Drive continuous improvements to patient experience and reception efficiency. The right candidate will have strong organisational skills and attention to detail, be competent in using databases, email, Word, Excel, and general administrative systems, be good at problem-solving and have a calm and solutions-focused mindset. They are a great company to work for and look after their staff, for example there is a staff room full of breakfast goodies and refreshments and they are very social with regular planned nights out and annual clinic trips aboard. This role is 5 days in the office. Due to the high volume of CVs we receive for every job we post, we are only able to respond to those candidates whose applications are successful.

Our client is a very successful, yet small, venture capital firm that supports tech founders on the journey to grow their business. They are a dynamic and passionate team that place real value on their EAs & Team Assistants and their ability to proactively support the senior team and drive the business forward. They are now looking for a bright and super tech savvy graduate to join their team and support the Founder's/Managing Partner's team with projects, events and office support. It's a fast-paced environment and will be a role that requires lots of juggling and prioritising. Duties will include but not be limited to: Administrative support to the Managing Partner and COO Office management duties Projects & Event support - working with the COO on the organisation and execution of our corporate events and ad hoc projects General team assistant support Full EA cover when other EAs are absent The ideal candidate will be a graduate (with a 2:1 or higher), have a strong interested in the tech world, possess excellent written and verbal communications skills and be experienced in using tech platforms and tools that enhance creativity and productivity (such as ChatGTP, Notion, Figma, Canva etc). They are willing to consider a fresh graduate with university placements and internships behind them, or someone with 1-2 years work experience. A hard working attitude is key, as is the drive to want to learn and develop and add value. This is a brilliant opportunity for someone at the start of their career who is interested in the world of tech and venture capital. They are a wonderful company and team to join. This role is office based 4 days per week with 1 day working from home. Please note, that due to the high volume of applications we receive for every jobs we post, we are only able to respond to successful applicants