Richemont Iberia SL

YOUR MISSION: Embedded within a single Alaïa boutique, the In-Store VIC Manager is the engine of clienteling excellence at store level. The role bridges HQ strategy and daily floor reality: translating global directives into personalised client journeys, equipping the retail team with the tools and confidence to develop the full client pyramid, and personally animating the boutique's highest-potential relationships. The store is the primary territory; depth of execution is the primary measure of success. HOW WILL YOU MAKE AN IMPACT? Own the store's VIC and High-End client portfolio - mapping tier distribution, identifying untapped potential, and maintaining individual action plans for each top-tier client (retain / upgrade / recruit). Personally cultivate a curated book of the boutique's most strategic relationships, acting as the primary Alaïa point of contact for VIC and priority clients in support to the store Sales Advisors. Identify and systematically qualify prospective Couture clients in collaboration with the Store Director and the global VIC and Couture teams; support the Couture selling ceremony to the highest standard. Support team's clients outreach for the full client pyramid in collaboration with global CRM team - ensuring all active clients receive meaningful, brand-appropriate touchpoints at the right frequency, with particular intensity at VIC level, and focusing on the elevation of the "how". Recruit new high-potential clients through targeted networking, referral cultivation, and market intelligence, in coordination with the Head of VIC Relations and Client Development. Leverage clienteling tools and CRM data to monitor client lifecycle, flag at-risk relationships, and propose timely remediation strategies. Act as the in-store reference for all clienteling practices - coaching Sales Advisors on relationship building behaviours, tone of outreach, and occasion based selling. Lead regular briefings and working sessions on client development priorities, product launches, and HQ driven initiatives; cascade global best practices to the floor in an actionable format. Mentor junior and mid-level Sales Advisors on VIC appropriate service standards and personalised communication, elevating the overall team's commercial sophistication. Collaborate with the Store Director and store management on workforce planning for key activations and events, ensuring the right team composition for each client facing moment. Identify training gaps at store level and feed structured feedback to the regional and HQ teams for training programs development and reinforcement. Propose, orchestrate and execute a calendar of in-store client initiatives using pre validated formats and proposing new ones for validation - private shopping appointments, trunk shows, previews, gifting moments, and bespoke experiences - anchored in Alaïa's aesthetic identity and Azzedine's legacy of intimate hospitality. Define targeted guest lists for each event, ensuring precise segmentation across client tiers and optimizing for commercial impact and relationship depth. Support store teams in building up the experience's commercial target, working on sales ambitions and product offering for each guest, and post event follow up with the team to ensure ROI optimization. Coordinate all logistical and experiential elements of in-store events (F&B, décor, gifting, brand narrative) in alignment with HQ guidelines and house standards. Represent the Maison at client entertainment occasions - dinners, cultural outings, partner events - building authentic, lasting relationships beyond the boutique. Collaborate the VIC and Client Development regional and global teams on gifting moments, ensuring brand coherence and personalization. Identify and develop local business providers - concierges, private offices, stylists, cultural institutions - who can introduce qualified new clients to the Maison, ensuring accounting and follow up of transactions and commissions. Build and maintain a network of connectors relevant to the boutique market, reporting key relationships to the Head of VIC Relations and Client Development for broader activation. Propose and pilot local partnership moments (gallery openings, cultural events, private club collaborations) that naturally attract the Alaïa client profile in collaboration with Regional and Global teams. Maintain rigorous CRM hygiene - ensuring client data, interaction logs, and preference records are accurate, complete, and actionable. Produce regular store level reporting on VIC and High-End client performance (spend evolution, tier migration, activation ROI) for internal review with the Store Director and Regional Client Development / Global Head of VIC Relations and Client Development. Analyse client data to surface commercial opportunities: lapsed relationships, upgrade candidates, key anniversaries, and product affinity signals. Track activation budgets at store level, ensuring spend remains within allocated A&P envelope and delivers measurable returns. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Minimum 5-7 years of experience in luxury retail, with a significant portion in a direct selling or client facing role - store experience is non negotiable. Previous exposure to clienteling or client development responsibilities within a luxury fashion, jewellery, or lifestyle Maison. Demonstrated track record of personal portfolio management and measurable client relationship outcomes. Familiarity with CRM tools and comfort with basic data analysis and reporting. Exceptional interpersonal intelligence - the ability to read a client, build trust instinctively, and sustain relationships with discernment and warmth. Commercial acumen: a natural connector who understands the relationship between client cultivation and revenue generation. Strong aesthetic sensibility and deep affinity for Alaïa's body philosophy and cultural positioning. Coaching temperament: patient, clear communicator who elevates those around them without ego. Organised, autonomous, and capable of managing multiple simultaneous client relationships and activation projects. Fluency in English required; a second language is a significant advantage in markets with international clientele.

Richemont Iberia SL's Alaïa boutique seeks an In-Store VIC Manager to drive clienteling excellence, translating HQ strategy into personalised journey for top clients, and equipping the store team to grow the client pyramid. You will cultivate key relationships, coach staff, lead events, and collaborate with global teams on CRM and guest experiences, ensuring brand coherence and measurable business impact.

FOR THOSE WHO SEEK EXCELLENCE Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success. YOUR ROLE The Director for Vacheron Constantin's Old Bond street boutique and Club 1755 will be a proactive leader responsible for the strategic development and operational excellence of our prestigious retail location. This role is pivotal in crafting and executing a long-term growth strategy, fostering an exceptional team, and keeping on expanding our high-value client business. The Director will embody the Maison's heritage and values, ensuring an unparalleled client experience and driving sustainable, profitable growth in a key global market. This role offers the unique opportunity to lead, in addition to the street boutique, the strategy and operations of our Club 1755 - private lounge located Old Bond Street as well. PLAYING YOUR PART Strategic Leadership & Long-Term Business Development Develop and implement a comprehensive long-term strategic plan for the Old Bond Street Boutique and the Club, aligning with Vacheron Constantin's global retail objectives and brand vision. Identify and capitalize on market opportunities within London and the broader UK luxury landscape to drive sustained growth and market share. Analyze sales performance, market trends, competitor activities, and client insights to inform strategic decisions and adapt business plans proactively. This includes leveraging internal data platforms and analytical tools to generate actionable insights. Lead the planning and execution of high-profile client events, partnerships, and brand activations to enhance brand visibility and attract new high-value clientele, with a focus on measuring ROI and effectiveness. Ensuring robust performance, effective budget management, and optimization of resources to achieve sales & profitability targets. HIGH-VALUE CLIENT BUSINESS & RELATIONSHIP MANAGEMENT Cultivate and expand relationships with Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) clients, collectors, and key opinion leaders. Develop and implement bespoke clienteling strategies to enhance client loyalty, drive repeat business, and increase the average transaction value, particularly for high-complication and unique pieces. Oversee the delivery of an exceptional, personalized client experience that reflects Vacheron Constantin's heritage of excellence and craftsmanship. Act as a primary brand ambassador, representing Vacheron Constantin at exclusive events and fostering a network of influential contacts. TEAM LEADERSHIP, DEVELOPMENT & GROWTH Develop a high-performing, client-centric team, fostering a culture of excellence, collaboration, and continuous improvement. Implement coaching programs to enhance product knowledge, sales techniques, clienteling skills, and luxury service standards across the team. Conduct regular performance reviews, set clear objectives, and provide constructive feedback to support individual and team growth. Develop succession plans for key roles within the boutique, identifying and nurturing future leaders. Promote a positive and engaging work environment that motivates the team to achieve and exceed targets. BOUTIQUE OPERATIONS & BRAND REPRESENTATION Ensure the flawless execution of the dual boutique operations, including visual merchandising, inventory management, security, and compliance with Richemont and Vacheron Constantin policies. Animate the Club 1755 to elevate customer experience, including bespoke clienteling activities, events, exhibitions. Maintain the highest standards of boutique presentation and atmosphere, reflecting the Maison's luxury image and heritage. Collaborate effectively with internal departments (Marketing, Merchandising, Client Service, HR) to ensure seamless operations and strategic alignment. Uphold and champion Vacheron Constantin's brand values, history, and craftsmanship in all interactions. WHAT WILL MAKE YOU SUCCESSFUL? Bachelor's degree in business administration, Marketing, or a related field. A Master's degree is a plus. Minimum of 10 years of experience in luxury retail management, with at least 7 years in a senior leadership role overseeing a flagship or high-value boutique. Vacheron Constantin celebrates 270 years as the world's oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

Vacheron Constantin seeks a Director for the Old Bond Street boutique and Club 1755 to lead strategy, operations and client growth in London's luxury market. You will drive UHNW engagement, oversee events and ensure exceptional client experiences with Richemont heritage in mind. With a proven track record in luxury retail leadership, you will build a high-performance team, manage budgets, and partner across Marketing, Merchandising and Client Services to sustain profitable growth.

YOUR MISSION: Managing day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Leading and inspiring the boutique team to foster a high-performance and engaging environment. Attain desired results through creative and effective use of resources. Prepare business analysis and action plans to achieve sales targets. Assist the Boutique Director in their role. HOW WILL YOU MAKE AN IMPACT? SALES Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions). Organize private viewing with potential VIPs in your region. Discuss business opportunities/Action Plans of potential prospects with Boutique Director. Act as a reference in terms of building action plans to achieve personal targets. Learn and support the Boutique Director with implementing HQ commercial guidelines (Retail Manual). Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention. TEAM MANAGEMENT Act as a manager-on-duty when the Boutique Director is absent. Identify and share with the Boutique Director the training needs of boutique members. Responsible for supporting the Boutique Director in integrating and training new and existing team members. Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc). Provide support to Boutique Director in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations. Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities. STORE MANAGEMENT Ensure Excellence in and outside of the boutique. Ensure maximum client welcoming, handling, and servicing. Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries. Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept. Assist in timely boutique implementation and control of any new Visual Merchandizing concepts. Learn and practice compliance with Group and Brand (Retail Manual) procedures. Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control. Actively ensuring all measures to avoid stock discrepancies at all times. Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc. Weekly follow up with regional head office for stock replenishments and active order requests. FINANCIAL & CASH REGISTER CONTROL Compliance with procedures, and with legal, fiscal and customs regulations. Control cash register. REPORTING Ensure timely reporting of sales (daily, monthly) in accordance with boutique, brand and sales manager. Identify strengths and weaknesses in existing operation to define action plans for implementation. CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES Support and ensure the boutique team confidently delivers Lange selling ceremony. Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Proactively participate in VIP events and orders, be considerate of our boutique opportunities. Ensure accurate and genuine relationship building with customers. Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. Individually handle with care client complaints, and immediately report to Boutique Director brand product related issues. Follow up and coordinate individual repairs and after sales related matters with Sales Administrators. HOW WILL YOU EXPERIENCE SUCCESS WITH US? 5+ years of relevant work experience in luxury retail and boutique operations, Watches experience will be advantageous Very good communicator with collaborative spirit and strong interpersonal skills Personal client base, excellent in client management and client relationship building Results-oriented, structured and organized Fluency in written and verbal English, other languages are beneficial

Piaget UK is seeking a Senior Commercial Executive to drive commercial excellence and strategic growth across our UK boutiques and wholesale channels. You will optimize performance, enhance client engagement, and cultivate partnerships to achieve sales targets and support long-term market strategy. The role blends strategic vision with hands-on execution, requiring strong analytical skills, clienteling expertise, and the ability to adapt HQ guidelines to the local market while maintaining Piaget