Serco Canada Inc

Commercial Support Manager-VIVO - Corporate Functions Posting Start Date: 31 Mar 2026 Location: Birmingham, West Midlands, GB, B37 Contract Type: Full Time Job Advertisement: Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: West Midlands - home based role with weekly travel to Birmingham office or sites in England/Wales Permanent, Full time Salary: Competitive We are seeking a highly organised and proactive Commercial Support Manager to provide essential support to the Commercial function, ensuring the smooth coordination of activities, governance and reporting across the business. This role plays a critical part in supporting senior leadership, maintaining commercial processes and enabling effective decision-making through high-quality administration, reporting and stakeholder coordination. As Commercial Support Manager, you will coordinate commercial engagements, workshops and meetings, ensuring they are well-structured and productive. This includes preparing briefs, agendas and supporting documentation, as well as tracking actions and deliverables to ensure timely completion. You will maintain oversight of key commercial activities and elevate risks or issues where appropriate. You will also play a key role in supporting recruitment and onboarding across the Commercial function, ensuring new team members are integrated effectively and processes run smoothly. A significant part of the role involves commercial administration. You will maintain and continuously improve the commercial intranet and filing systems, ensuring that all contract documentation is centralised, accurate and up to date. You will manage access controls to ensure sensitive commercial and personal data is handled securely and in line with governance requirements. You will support commercial governance processes, ensuring approvals, actions and decisions are properly recorded and tracked. From a reporting perspective, you will gather and analyse information from multiple sources, producing clear, concise summaries to support decision-making. You will develop high-quality reports and presentations for both internal and external stakeholders, and support the preparation of business reviews, performance reports and budget tracking in collaboration with the Commercial Director. About You You will have proven experience in a senior business support or commercial administration role, ideally within a fast-paced or complex organisation. You will be highly organised, with the ability to manage multiple priorities and deliver to tight deadlines. You will demonstrate strong attention to detail, discretion and integrity, with experience handling sensitive and confidential information. Excellent communication and interpersonal skills are essential, along with the ability to build effective working relationships across all levels of the organisation. You will be highly proficient in Microsoft 365 tools, including Outlook, Excel, PowerPoint, Word, Teams and SharePoint, and confident in producing professional reports and presentations. You will be proactive, adaptable and able to anticipate needs, taking ownership of tasks and resolving issues before they escalated. A collaborative mindset and a commitment to continuous improvement will be key to success in this role. This is an excellent opportunity for a motivated and detail-oriented professional to play a central role in supporting commercial operations and contributing to the success of a high-performing team. What We Offer 6% employee matched pension contribution 25 days annual leave Company car/Car allowance Single private medical cover Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

A prominent facilities management company is seeking a Commercial Support Manager based in Birmingham, England. This full-time role involves coordination of commercial activities, governance, and reporting. The ideal candidate will have strong organizational skills and experience in a commercial administration role. Responsibilities include support for senior leadership, recruitment, and managing contract documentation. The position offers a competitive salary and benefits including pension contribution and annual leave.

A leading defense services provider in the UK is looking for a Mechanical Door Engineer to maintain automatic doors at military facilities. The role involves planned maintenance and emergency callouts, where you'll utilize fault-finding skills and attention to detail. Candidates should have relevant certifications including IPAF and PASMA, with a strong focus on safety. This full-time position offers competitive salary, work van, and benefits. Join us in delivering essential services to the defense sector.

Select how often (in days) to receive an alert: Technical Service Manager Electrical-VIVO - USVF Posting Start Date: 31 Mar 2026 Location: Brandon/Suffolk, Suffolk, GB, IP27 9PS Contract Type: Full Time Job Advertisement: Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: RAF Lakenheath (on site role) Permanent, Full time Salary: Up to £48,000 We are seeking a Technical Services Manager to lead the delivery, performance and compliance of mechanical maintenance services across a complex estate. This is a key role responsible for ensuring that all mechanical systems, plant and equipment are maintained safely, efficiently and in line with statutory and contractual requirements. As Technical Services Manager, you will provide expert technical support and guidance across mechanical disciplines, supporting both internal teams and customers. You will lead and supervise a team of Maintenance Engineers delivering planned and reactive maintenance across a wide range of systems, including heating, water services, gas distribution, ventilation and air conditioning. Working closely with the Maintenance Manager and wider estate leadership, you will play a central role in developing and delivering planned maintenance programmes aligned to the estate's maintenance strategy. You will also support the development of maintenance standards, ensuring performance is monitored, reported and continuously improved. You will be responsible for managing external contractors and ensuring all maintenance and project works are delivered in line with contractual requirements, KPIs and professional standards. This includes overseeing full project handover processes, ensuring commissioning, documentation (O&M manuals), asset updates and defect resolution are completed to a high standard. A strong focus on compliance and safety is essential. You will act in roles such as Duty Holder, Authorised or Responsible Person where required, ensuring all statutory obligations are met. You will develop and maintain robust Risk Assessments and Method Statements in line with HSE guidance and industry best practice, and ensure all works are carried out in accordance with safe systems of work, including JSP375. You will ensure that all maintenance and Billable Works activities are accurately recorded within CAFM systems, and that inspection reports, certifications and remedial actions are effectively managed and closed out. You will also support call-out arrangements to ensure appropriate technical coverage for out-of-hours incidents. Leadership is a key aspect of the role. You will support the Built Estate Manager in leading, developing and motivating the maintenance team, fostering a high-performance and "can-do" culture. You will provide clear direction, regular feedback and performance management, ensuring individuals understand expectations and are supported in their development. You will also play an active role in driving collaboration across FM services, ensuring a seamless and high-quality customer experience. This includes leading team briefings, delivering toolbox talks and communicating technical updates as required. Stakeholder engagement is important, and you will liaise regularly with end users, Defence Infrastructure Organisation (DIO) representatives and supply chain partners to ensure effective service delivery. About you You will have a strong background in mechanical, electrical or HVAC engineering, with relevant qualifications and experience managing maintenance teams within a complex environment. You will have a solid understanding of health and safety legislation, including COSHH and RIDDOR, and experience operating within structured safe systems of work. You will bring proven experience in managing contractors and delivering maintenance services within a facilities management, construction or engineering environment. Strong leadership, organisational and communication skills are essential, along with the ability to motivate teams and manage performance effectively. A full UK driving licence is required, along with the ability to obtain Security Clearance (SC). Experience working in a MOD or secure environment, along with health and safety qualifications and professional memberships, would be advantageous. This is an excellent opportunity for a technically strong and people-focused leader to take ownership of critical mechanical services within a high-profile estate, driving performance, compliance and continuous improvement. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Company car/Car allowance VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

A facilities management company in the United Kingdom is seeking a Technical Services Manager to lead mechanical maintenance services. The ideal candidate will supervise a team, manage external contractors, and ensure compliance with health and safety legislation. Strong leadership and engineering background are required, alongside effective communication skills. This role offers up to £48,000 annually and benefits such as a pension contribution, annual leave, and private medical cover. This position is on-site at RAF Lakenheath.

A facilities management company in the UK is looking for an experienced Area Manager to oversee repairs and maintenance services. This full-time position involves leading a multi-disciplinary team, ensuring service excellence, and managing budgets. Ideal candidates will have strong leadership skills, a background in Social Housing or Hard Services FM, and experience with contract compliance. Competitive salary, benefits including a company car/car allowance, and hybrid working options are available.

Job Advertisement Contract Type: Full Time Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location High Wycombe or Brize Norton, to cover sites in Oxford, Bicester, Wallingford, Aylesbury & Maidenhead Employment Type Permanent, full time Salary Competitive + Company Car/Car Allowance + Benefits Area Manager Role We are seeking an experienced and values-driven Area Manager to lead the delivery of a high-quality repairs and maintenance service, ensuring excellent outcomes for customers, stakeholders and the business. This is a senior operational role with full accountability for performance, budget control and health and safety compliance across the service area. As Area Manager, you will lead and motivate a multi-disciplinary team and specialist supply chain partners, ensuring the effective delivery of planned, reactive and out-of-hours services, with appropriate cover in place for holidays and sickness. You will take ownership of operational performance, managing complex repairs, monitoring KPIs and using data and trend analysis to drive continuous improvement and value for money. You will have profit and loss responsibility, managing delegated budgets through robust financial control, forecasting, exception reporting and remedial actions where required. Working collaboratively with internal teams and external partners, you will proactively identify opportunities to improve service delivery, increase efficiency and support business change while maintaining a strong focus on quality and customer experience. A key part of the role is people leadership. You will create a supportive, fair and positive culture where individuals are engaged, motivated and able to develop their skills. You will manage performance through effective one-to-ones, appraisals and performance reviews, and address employee matters such as sickness, absence, health and safety, grievance and disciplinary issues in line with policy and best practice. You will also work closely with stakeholders to build trusted relationships and deliver a first-class service in line with contractual and bid commitments. As part of the role, you will undertake the necessary training to act as the Responsible Person for Legionella and Asbestos. You will work from our High Wyciombe or Brize Norton sites (whichever is closer to you) with hybrid working available once probation has been passed. About you You will bring strong leadership, communication and decision making skills, with a flexible and agile approach. You will have sound knowledge of repairs and maintenance services, relevant legislation, regulatory requirements and British Standards. Experience managing multi-disciplinary teams and subcontractors in a performance-driven environment is essential. It is important that you have a strong background within the Social Housing sector, or significant Hard Services FM experience, and are a confident communicator with proven continuous improvement success. You will ideally hold, or be working towards, a relevant professional qualification such as CIOB or RICS (or equivalent experience), with a good working knowledge of health and safety management. NEBOSH or IOSH qualifications, and experience as a Responsible Person, are desirable. You will be confident using Microsoft Office applications and comfortable working with performance data to inform decisions. If you are a trusted, caring and commercially aware leader who thrives in a fast-paced environment and is committed to delivering high-quality services, we would welcome your application. What We Offer 6% employee matched pension contribution 25 days annual leave Bonus Company car/car allowance Life assurance 2x annual salary Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. Equal Opportunity and Diversity At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Contract: Full Time, Permanent Location: Aldershot, GU11 Working Hours: 40 hours per week, Monday to Friday 8:00AM to 5:00PM Salary: £25,000 - £27,500 per year dependent on experience Make a Real Difference-Every Single Day Are you passionate about helping people, solving problems, and delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Customer Experience Advisor to join our growing team and play a vital role in supporting families who rely on us. This is more than just a customer service role-it's your opportunity to take ownership, build trust, and make a meaningful impact. About the Role When a family reaches out, they are often facing a challenge that matters deeply to them. In this role, you will act as their advocate and a key point of contact for military families, ensuring their concerns are understood, managed, and resolved with care, urgency, and professionalism. This is a high-volume, fast-paced role where you will be handling a mix of inbound and outbound calls, as well as managing shared inboxes. You will balance multiple priorities while keeping customer expectations realistic and informed throughout the process. You will take ownership of queries through to completion, working to resolve issues efficiently while preventing escalations and complaints. Alongside this, you will use tools such as Excel and internal systems to track progress and maintain accurate records. What You'll Need You will bring strong, proven customer experience, particularly in roles involving regular telephone interaction and managing sensitive or challenging conversations. You are comfortable working under pressure and able to remain calm, professional, and solution-focused at all times. We are looking for someone who demonstrates stability and commitment, with the ability to work independently using their own initiative. You will be proactive, a self-starter, and willing to learn, with a flexible approach to changing demands. You are highly organised and capable of multitasking in a demanding environment without compromising quality. You are confident managing expectations and building rapport quickly, even in difficult situations. Your approach is proactive rather than reactive, and you take pride in seeing tasks through fully while maintaining a strong sense of accountability. Due to the location, a valid driving licence and access to a vehicle are required. You will be required to successfully obtain BPSS clearance as part of the onboarding process. This role offers the opportunity to make a meaningful impact through work that directly supports families. You will be part of a supportive and collaborative team within a successful and growing organisation, with opportunities for development and progression. Ready to Make an Impact? If you are motivated, compassionate, and ready to take ownership of the customer experience, we would love to hear from you. We offer 6% employee matched pension contribution 25 days annual leave plus bank holidays VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Contract Full Time, Permanent Location Chicksands Barracks, Carver Barracks, Bassingbourn Barracks, RAF Henlow (site-based, rotating across locations within a 20-mile radius) Working Hours 37.5 hours per week, Monday to Friday Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Ready to make a real impact? VIVO is on an exciting journey. As a joint venture between Serco and ENGIE, we have secured a major 7 year contract delivering essential repairs, maintenance, and infrastructure services across the UK Defence estate. We are now looking for a Multi Skilled Operative to join our Direct Delivery team. This is a hands on, site based role suited to someone proactive, reliable, and proud of delivering high quality work across a range of Defence sites. About The role You will be based across a group of sites including Chicksands, Carver Barracks, Bassingbourn, and RAF Henlow, working at one site per day within a defined rota and within a 20 mile radius. You will be provided with a work van and fuel card, and you will know in advance which site you are attending along with your scheduled tasks. This role involves a combination of planned preventative maintenance (PPM), reactive maintenance, and small works depending on site requirements. You will carry out a wide range of repairs across building services, including minor plumbing, general building tasks, and other maintenance activities. While handyperson skills are suitable for the role, experience in additional trades will be advantageous. Day to day duties include fire alarm testing, weekly water flushing to support health and safety compliance, fitting notice boards, completing minor repairs, and carrying out filling, painting, and decorating tasks. You will also be responsible for maintaining visual standards and ensuring that commercial buildings remain safe, functional, and presentable at all times. The role requires you to work in a customer facing environment within commercial and Defence settings, interacting professionally with site users and stakeholders. Strong communication skills are essential as you will regularly engage with personnel on site. You will be expected to work both independently and as part of a small team, which consists of three operatives overall. The role will involve lone working for the majority of the time, with occasional tasks requiring two person support. You will use either PDA systems or paper based processes to accurately record completed work, materials used, and any issues identified during your tasks. What you'll Need You will hold a full UK driving licence and have previous experience in a handyperson or semi skilled role. You will be comfortable working independently, following both written and verbal instructions, and managing your workload across scheduled daily tasks. You will have the ability to work in a range of environments and conditions, and demonstrate practical skills using hand tools. A flexible and adaptable approach is important, as is the ability to make decisions on appropriate repair solutions when required. Strong interpersonal and communication skills are essential, as the role involves regular interaction with customers and stakeholders within commercial and Defence environments. This role requires BPSS clearance with eligibility to obtain SC clearance. This role offers the opportunity to work across multiple Defence sites, gain exposure to a wide range of maintenance activities, and develop your skills further through on site experience and training. You will be part of a supportive team environment where your contribution plays an important role in maintaining critical infrastructure. Benefits Work van & fuel card Up to 6% contributory pension scheme 25 Days annual leave plus bank holidays Volunteer leave One paid professional subscription Life Assurance Policy VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

An established facilities management company is seeking a Multi-Skilled Operative in the UK Defence sector. The role is site-based, requiring travel within a 20-mile radius to perform maintenance tasks across various Defence sites. Successful candidates will possess strong communication skills and relevant experience in maintenance, able to engage with customers and manage workloads independently. This position offers benefits like a work van, pension scheme, and 25 days annual leave plus bank holidays.

A joint venture in facilities management is seeking a Customer Experience Advisor in Aldershot. You will support military families, advocating for their concerns and delivering exceptional customer service. The role involves handling a mix of calls and managing inboxes, all in a fast-paced environment. Ideal candidates will demonstrate strong communication skills, multitasking abilities, and a proactive approach to resolving issues. This position offers benefits, including a pension contribution and annual leave, within a collaborative team environment.