CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective - empowering our clients' success. Functional title Project Manager Location London N/A Contractor Report to Department No. of direct reports 0 Job purpose The Project Manager will lead a series of projects/initiatives within the CLS Internal Business Change ("IBC") Portfolio. The PM will be responsible for the successful delivery to time, budget and quality and will be required to work on projects simultaneously. These projects/initiatives cover system; upgrades, replacements, and new system installations for CLS's internal divisions (e.g. HR, Compliance, Finance etc.). The portfolio is predominantly composed of cloud system deliveries (SaaS) of commercial off-the shelf software (COTS) and cross-divisional transformations. The role will include liaising on a day to day basis with a series of senior CLS stakeholders (onshore and offshore), CLS's project management office, technical teams, and external delivery partners. Chairing periodic project meetings across a range of stakeholders and drafting project materials. The Project Manager will lead project teams of c. 10 to 12 people composed of technical and non-technical resources and report to the Head of CLS's Internal Business Change Portfolio. The Project Manager will also be expected to provide project cover to team members within the Internal Business Change portfolio. Essential Function / major duties and responsibilities of the job Day to day responsibilities include: Scope: Lead cross-divisional workshops and, with support of business analysts, ensure both functional and non-functional requirements are gathered and maintained throughout the life of the project. Time: Liaise with 3rd party suppliers and internal divisions to develop and maintain a consolidated project plan for all stages of the project's lifecycle. Cost: Manage budgets for projects including creating and maintaining finance tracking spreadsheets, and managing the associated purchase order & invoicing processes. Project Governance: Work with CLS's Project Management Office to ensure that the project adheres to CLS's delivery framework. Ensuring all documents on the project are kept up to date and to the expected quality (for example: business requirement documents, high level designs, test strategies, business cases, etc.). Additionally, provide progress updates within the relevant PMO tooling (e.g. SharePoint). Test Coordination: Liaise with CLS's test teams to coordinate all stages of testing on the project (including ST, SIT, UAT, NFT, and Penetration Testing). Communications: Run periodic project meetings (e.g. project boards, team meeting, etc.), communicating with teams and stakeholders both in the UK and offshore. Stakeholder Management: Work with the project's sponsor and other senior stakeholders to keep them effectively informed and communicate any messages they have to the project team. Managing day to day decisions on the sponsor's behalf, and knowing when to escalation Vendor Management: Manage vendor teams on a day to day basis (onshore and offshore) to enable them to complete their relevant elements of the project. Monitoring and controlling vendor performance and commercials as required. Risk and Issue Management: Monitor, record (via RAID logs), and appropriately elevate any risks, issues, and assumptions on the project. Technical Coordination: Liaise day to day with the relevant CLS technical teams, to ensure the systems development is completed from all areas (e.g. Architecture, IT Engineering, InfoSec, compliance, etc.) Experience / Qualifications / certifications essential and desired for successful job performance 7 years+ experience of leading projects from end-to-end, particularly implementation of SaaS products In-depth knowledge of the software development lifecycle (including associated artefacts) Strong understanding of IT Security control requirements for SaaS product implementations Experience working within financial services Experience of working in a highly procedural project environment Experience working directly with senior stakeholders at a C Suite level Proficient in Microsoft: Project, PowerPoint, Excel, and Word Experience of working on a project with data migration elements Experience of working on a project with integration elements Experience in working with offshore teams or stakeholders Experience of working on multiple projects concurrently APM, PMI, or Prince 2 qualified Knowledge and experience of both waterfall and agile methodologies Basic knowledge of business analysis e.g. how to write and manage user stories, etc. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Ability to work autonomously Enthusiastic and self-motivated Expert communicator with strong presentation skills Strong team leadership and interpersonal skills Good decision maker with strong problem-solving capabilities
Sep 08, 2026
Full time
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective - empowering our clients' success. Functional title Project Manager Location London N/A Contractor Report to Department No. of direct reports 0 Job purpose The Project Manager will lead a series of projects/initiatives within the CLS Internal Business Change ("IBC") Portfolio. The PM will be responsible for the successful delivery to time, budget and quality and will be required to work on projects simultaneously. These projects/initiatives cover system; upgrades, replacements, and new system installations for CLS's internal divisions (e.g. HR, Compliance, Finance etc.). The portfolio is predominantly composed of cloud system deliveries (SaaS) of commercial off-the shelf software (COTS) and cross-divisional transformations. The role will include liaising on a day to day basis with a series of senior CLS stakeholders (onshore and offshore), CLS's project management office, technical teams, and external delivery partners. Chairing periodic project meetings across a range of stakeholders and drafting project materials. The Project Manager will lead project teams of c. 10 to 12 people composed of technical and non-technical resources and report to the Head of CLS's Internal Business Change Portfolio. The Project Manager will also be expected to provide project cover to team members within the Internal Business Change portfolio. Essential Function / major duties and responsibilities of the job Day to day responsibilities include: Scope: Lead cross-divisional workshops and, with support of business analysts, ensure both functional and non-functional requirements are gathered and maintained throughout the life of the project. Time: Liaise with 3rd party suppliers and internal divisions to develop and maintain a consolidated project plan for all stages of the project's lifecycle. Cost: Manage budgets for projects including creating and maintaining finance tracking spreadsheets, and managing the associated purchase order & invoicing processes. Project Governance: Work with CLS's Project Management Office to ensure that the project adheres to CLS's delivery framework. Ensuring all documents on the project are kept up to date and to the expected quality (for example: business requirement documents, high level designs, test strategies, business cases, etc.). Additionally, provide progress updates within the relevant PMO tooling (e.g. SharePoint). Test Coordination: Liaise with CLS's test teams to coordinate all stages of testing on the project (including ST, SIT, UAT, NFT, and Penetration Testing). Communications: Run periodic project meetings (e.g. project boards, team meeting, etc.), communicating with teams and stakeholders both in the UK and offshore. Stakeholder Management: Work with the project's sponsor and other senior stakeholders to keep them effectively informed and communicate any messages they have to the project team. Managing day to day decisions on the sponsor's behalf, and knowing when to escalation Vendor Management: Manage vendor teams on a day to day basis (onshore and offshore) to enable them to complete their relevant elements of the project. Monitoring and controlling vendor performance and commercials as required. Risk and Issue Management: Monitor, record (via RAID logs), and appropriately elevate any risks, issues, and assumptions on the project. Technical Coordination: Liaise day to day with the relevant CLS technical teams, to ensure the systems development is completed from all areas (e.g. Architecture, IT Engineering, InfoSec, compliance, etc.) Experience / Qualifications / certifications essential and desired for successful job performance 7 years+ experience of leading projects from end-to-end, particularly implementation of SaaS products In-depth knowledge of the software development lifecycle (including associated artefacts) Strong understanding of IT Security control requirements for SaaS product implementations Experience working within financial services Experience of working in a highly procedural project environment Experience working directly with senior stakeholders at a C Suite level Proficient in Microsoft: Project, PowerPoint, Excel, and Word Experience of working on a project with data migration elements Experience of working on a project with integration elements Experience in working with offshore teams or stakeholders Experience of working on multiple projects concurrently APM, PMI, or Prince 2 qualified Knowledge and experience of both waterfall and agile methodologies Basic knowledge of business analysis e.g. how to write and manage user stories, etc. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Ability to work autonomously Enthusiastic and self-motivated Expert communicator with strong presentation skills Strong team leadership and interpersonal skills Good decision maker with strong problem-solving capabilities
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective - empowering our clients' success. Functional title Senior Project Manager Location London Permanent Report to Department Technology Change and Transformation No. of direct reports 0 Job purpose The Senior Project Manager ensures that the project delivers the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. The Senior Project Manager will work on the Galileo Program which is a multi-year program to modernise the CLS Settlement estate. The PM will be: Responsible and accountable for the project management of the Application Development and Testing delivery streams within the Galileo Program Responsible for developing, in conjunction with the Program Manager, a definition of the project(s) and ensures the project is effectively resourced and manages the relationships with a wide range of groups. Responsible for managing the work of a large third party vendor, allocating and utilising internal resources in an efficient manner and maintaining a co-operative, motivated and successful team. Responsible and accountable for the delivery of several projects which report into the overall Galileo Program. Responsible for detailed project reporting and governance adherence Essential Function / major duties and responsibilities of the job Strategic Defines plans through a rigorous and highly interactive process partnering with internal and external stakeholders, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a project, scope and budget Manage and maintain interlock of projects with other project managers Create and execute project work plans and revise as appropriate to meet changing needs and requirements Effectively apply, support and champion the CLS Governance methodology and enforce project standards Best in class RAID management throughout the lifecycle of projects Review deliverables prepared by the project team before company-wide review Identify all project resources and where necessary work with the ePMO to secure project support resources Identify and lead the virtual project team Manage, mitigate and report project risks and issues Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed project planning and control including: Developing and maintaining a detailed project plan. Managing project deliverables in line with the project plan. Recording and managing project risks & issues and escalating where necessary. Resolving cross-functional issues at project level. Managing project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Liaison with, and updates progress to, project board and senior management Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who are not direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project teams (internal and external) to deliver to the required constraints of time, budget and quality. Experience / essential and desired for successful job performance Significant practical experience of leading and managing complete projects within a program of work Significant experience working with a third party to deliver against a fixed price contract. Strong commercial acumen and experience. Demonstrates a detailed understanding of the difference between the objectives of internal and external parties. Expert at navigating the detailed governance requirements of a highly regulated organisation. First class RAID management Highly experienced delivering in a Three Lines of Defence model having daily interaction with the Second Line. Extensive hands-on experience of delivering complex IT change projects in a critical business Have responsibility of delivering change projects with personal accountability for budgets in excess of £1m Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experienced in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project Server or similar, to produce and maintain high quality project plans Strong personal work ethic Motivated delivery focused individual Excellent interpersonal skills Proven ability managing projects in complex environment and a strong ability to solve problems through influence and negotiation. Qualifications / certifications Formal training or certification in Project Management Certification (MSP/PRINCE2/PMI/APM/SIX SIGMA) Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost-effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate several years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem-solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, escape early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans.
Sep 08, 2026
Full time
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective - empowering our clients' success. Functional title Senior Project Manager Location London Permanent Report to Department Technology Change and Transformation No. of direct reports 0 Job purpose The Senior Project Manager ensures that the project delivers the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. The Senior Project Manager will work on the Galileo Program which is a multi-year program to modernise the CLS Settlement estate. The PM will be: Responsible and accountable for the project management of the Application Development and Testing delivery streams within the Galileo Program Responsible for developing, in conjunction with the Program Manager, a definition of the project(s) and ensures the project is effectively resourced and manages the relationships with a wide range of groups. Responsible for managing the work of a large third party vendor, allocating and utilising internal resources in an efficient manner and maintaining a co-operative, motivated and successful team. Responsible and accountable for the delivery of several projects which report into the overall Galileo Program. Responsible for detailed project reporting and governance adherence Essential Function / major duties and responsibilities of the job Strategic Defines plans through a rigorous and highly interactive process partnering with internal and external stakeholders, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a project, scope and budget Manage and maintain interlock of projects with other project managers Create and execute project work plans and revise as appropriate to meet changing needs and requirements Effectively apply, support and champion the CLS Governance methodology and enforce project standards Best in class RAID management throughout the lifecycle of projects Review deliverables prepared by the project team before company-wide review Identify all project resources and where necessary work with the ePMO to secure project support resources Identify and lead the virtual project team Manage, mitigate and report project risks and issues Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed project planning and control including: Developing and maintaining a detailed project plan. Managing project deliverables in line with the project plan. Recording and managing project risks & issues and escalating where necessary. Resolving cross-functional issues at project level. Managing project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Liaison with, and updates progress to, project board and senior management Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who are not direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project teams (internal and external) to deliver to the required constraints of time, budget and quality. Experience / essential and desired for successful job performance Significant practical experience of leading and managing complete projects within a program of work Significant experience working with a third party to deliver against a fixed price contract. Strong commercial acumen and experience. Demonstrates a detailed understanding of the difference between the objectives of internal and external parties. Expert at navigating the detailed governance requirements of a highly regulated organisation. First class RAID management Highly experienced delivering in a Three Lines of Defence model having daily interaction with the Second Line. Extensive hands-on experience of delivering complex IT change projects in a critical business Have responsibility of delivering change projects with personal accountability for budgets in excess of £1m Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experienced in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project Server or similar, to produce and maintain high quality project plans Strong personal work ethic Motivated delivery focused individual Excellent interpersonal skills Proven ability managing projects in complex environment and a strong ability to solve problems through influence and negotiation. Qualifications / certifications Formal training or certification in Project Management Certification (MSP/PRINCE2/PMI/APM/SIX SIGMA) Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost-effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate several years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem-solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, escape early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans.
Head of Technology Change & Transformation Number of Direct Reports: 0 Job Purpose The Senior Project Manager ensures that the projects within their remit deliver the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. They will be: Responsible for the delivery of the Kyndryl / IBM Infrastructure Change portfolio of projects as assigned by the Head of Technology Change & Transformation Responsible for defining and delivering Kyndryl / IBM Infrastructure roadmap in partnership with the Head of Infrastructure. Responsible for developing, in conjunction with the Project Sponsor, a definition of the project(s) and ensures the project is effectively resourced and manages the relationships with a wide range of groups (including all project contributors). Responsible for managing the work of consultants, securing and utilising internal resources in an efficient manner and maintaining a co-operative, motivated and successful team. Essential Functions Strategic Defines plans through a rigorous and highly interactive process of defining business requirements, project specifications, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship/Vendor management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a portfolio of projects, scope and budget Manage and maintain interlock of projects with other project managers Effectively apply, support and champion the CLS Governance methodology and enforce project standards Review deliverables prepared by the project teams before company-wide review Identify and lead the virtual project team Where required, recruiting project staff and consultants Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed portfolio planning and control including: Developing and maintaining a detailed project roadmap. Managing project deliverables in line with the project roadmap. Act as an escalation point for project risk and issues. Resolving cross-functional issues at project level where necessary. Strong oversight of project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Providing status reports in line with CLS' internal standards and regulatory requirements. Financial management across the portfolio of projects. Partnering with the finance department and ePMO Liaison with, and updates progress to, project steering board/senior management From time to time, provide cover for peers and assist in the creation and issuance of departmental reports Understand basic revenue models, P/L, and cost-to-completion projections, apply analysis to this data to make project decisions and provide reporting of this data (Earned Value Reporting) Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who may not be direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project managers and project teams (internal and external) to deliver to the required constraints of time, budget and quality. A "self starter" who does not wait to be asked, prepared and thorough in all aspects of the role. Knowledge, Skills and Abilities Competencies required for successful job performance Significant practical experience of leading and managing Infrastructure change programs across an end-to-end project lifecycle Strong history of managing third party service providers to deliver a range of change activities Extensive hands on experience of delivering complex IT change projects in a high performance organisation Have had responsibility of delivering book of work with budget in excess of £5m Extensive knowledge of delivering with vendor organisations and suppliers Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering a wide range of Infrastructure projects - Networks, Storage, AIX, Microsoft Proficient in creating well structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project to produce and maintain high quality project plans Strong personal work ethic with a "can do" attitude Motivated delivery focused individual Proven ability managing projects in a complex & demanding environment. Desired Qualifications Experience, education and any certifications as necessary for successful job performance 10+ years of project management experience 5+ year of program/portfolio management experience Success Factors Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate a number of years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, eliminate early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans. Delivery focused - Understands that delivery is the overarching principle for the role of a portfolio manager and maintains focus on delivery across the wider reaching portfolio.
Sep 08, 2026
Full time
Head of Technology Change & Transformation Number of Direct Reports: 0 Job Purpose The Senior Project Manager ensures that the projects within their remit deliver the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. They will be: Responsible for the delivery of the Kyndryl / IBM Infrastructure Change portfolio of projects as assigned by the Head of Technology Change & Transformation Responsible for defining and delivering Kyndryl / IBM Infrastructure roadmap in partnership with the Head of Infrastructure. Responsible for developing, in conjunction with the Project Sponsor, a definition of the project(s) and ensures the project is effectively resourced and manages the relationships with a wide range of groups (including all project contributors). Responsible for managing the work of consultants, securing and utilising internal resources in an efficient manner and maintaining a co-operative, motivated and successful team. Essential Functions Strategic Defines plans through a rigorous and highly interactive process of defining business requirements, project specifications, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship/Vendor management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a portfolio of projects, scope and budget Manage and maintain interlock of projects with other project managers Effectively apply, support and champion the CLS Governance methodology and enforce project standards Review deliverables prepared by the project teams before company-wide review Identify and lead the virtual project team Where required, recruiting project staff and consultants Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed portfolio planning and control including: Developing and maintaining a detailed project roadmap. Managing project deliverables in line with the project roadmap. Act as an escalation point for project risk and issues. Resolving cross-functional issues at project level where necessary. Strong oversight of project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Providing status reports in line with CLS' internal standards and regulatory requirements. Financial management across the portfolio of projects. Partnering with the finance department and ePMO Liaison with, and updates progress to, project steering board/senior management From time to time, provide cover for peers and assist in the creation and issuance of departmental reports Understand basic revenue models, P/L, and cost-to-completion projections, apply analysis to this data to make project decisions and provide reporting of this data (Earned Value Reporting) Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who may not be direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project managers and project teams (internal and external) to deliver to the required constraints of time, budget and quality. A "self starter" who does not wait to be asked, prepared and thorough in all aspects of the role. Knowledge, Skills and Abilities Competencies required for successful job performance Significant practical experience of leading and managing Infrastructure change programs across an end-to-end project lifecycle Strong history of managing third party service providers to deliver a range of change activities Extensive hands on experience of delivering complex IT change projects in a high performance organisation Have had responsibility of delivering book of work with budget in excess of £5m Extensive knowledge of delivering with vendor organisations and suppliers Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering a wide range of Infrastructure projects - Networks, Storage, AIX, Microsoft Proficient in creating well structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project to produce and maintain high quality project plans Strong personal work ethic with a "can do" attitude Motivated delivery focused individual Proven ability managing projects in a complex & demanding environment. Desired Qualifications Experience, education and any certifications as necessary for successful job performance 10+ years of project management experience 5+ year of program/portfolio management experience Success Factors Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate a number of years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, eliminate early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans. Delivery focused - Understands that delivery is the overarching principle for the role of a portfolio manager and maintains focus on delivery across the wider reaching portfolio.
The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity. This role will be responsible for: • Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes. • Assist in developing CMIS proactive management products such as reports, dashboards and forecast models. • Assist in day to day performance and capacity management activities of live services. Essential functions • Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors • Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity • Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution. • Regularly report on performance and capacity findings to stakeholders Qualifications / certifications • Electronic Engineering or IT Degree educated In order to carry out the duties of the position effectively, the individual will need to possess the following attributes: • Judgement and decision making • Able to work independently, as required Success Factors Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards. Identifies and appropriately manages/escalates potential risks. Judgement and Decision Making Contributes to achieving cross-functional, consensus driven decisions by engaging and influencing others. Work Complexity and Innovation Manages work guided by established policies; and regularly establishes new procedures and policies as required. Communication and Influence Delivers, directs, and facilitates communication amongst the function and to business functions Knowledge Basic understanding of IT systems and corporate architecture. Teamwork and Professionalism Builds strong relationships across the organization Drives teamwork and cooperation with others to arrive at consensus driven decisions. Demonstrates the CLS values, superior professionalism and ethical conduct. Personal Effectiveness Adapts to unexpected changes in circumstances and re-prioritizes the team's approach and activities. Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.
Aug 31, 2026
Full time
The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity. This role will be responsible for: • Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes. • Assist in developing CMIS proactive management products such as reports, dashboards and forecast models. • Assist in day to day performance and capacity management activities of live services. Essential functions • Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors • Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity • Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution. • Regularly report on performance and capacity findings to stakeholders Qualifications / certifications • Electronic Engineering or IT Degree educated In order to carry out the duties of the position effectively, the individual will need to possess the following attributes: • Judgement and decision making • Able to work independently, as required Success Factors Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards. Identifies and appropriately manages/escalates potential risks. Judgement and Decision Making Contributes to achieving cross-functional, consensus driven decisions by engaging and influencing others. Work Complexity and Innovation Manages work guided by established policies; and regularly establishes new procedures and policies as required. Communication and Influence Delivers, directs, and facilitates communication amongst the function and to business functions Knowledge Basic understanding of IT systems and corporate architecture. Teamwork and Professionalism Builds strong relationships across the organization Drives teamwork and cooperation with others to arrive at consensus driven decisions. Demonstrates the CLS values, superior professionalism and ethical conduct. Personal Effectiveness Adapts to unexpected changes in circumstances and re-prioritizes the team's approach and activities. Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.
The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity. This role will be responsible for: Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes. Assist in developing CMIS proactive management products such as reports, dashboards and forecast models. Assist in day to day performance and capacity management activities of live services. Essential Functions Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution. Regularly report on performance and capacity findings to stakeholders Qualifications / Certifications Electronic Engineering or IT Degree educated In order to carry out the duties of the position effectively, the individual will need to possess the following attributes: Judgement and decision making Able to work independently, as required Success Factors Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards. Identifies and appropriately manages/escalates potential risks. Judgement and Decision Making Contributes to achieving cross functional, consensus driven decisions by engaging and influencing others. Work Complexity and Innovation Manages work guided by established policies; and regularly establishes new procedures and policies as required. Communication and Influence Delivers, directs, and facilitates communication amongst the function and to business functions Knowledge Basic understanding of IT systems and corporate architecture. Teamwork and Professionalism Builds strong relationships across the organization. Drives teamwork and cooperation with others to arrive at consensus driven decisions. Demonstrates the CLS values, superior professionalism and ethical conduct. Personal Effectiveness Adapts to unexpected changes in circumstances and re prioritizes the team's approach and activities. Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.
Aug 31, 2026
Full time
The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity. This role will be responsible for: Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes. Assist in developing CMIS proactive management products such as reports, dashboards and forecast models. Assist in day to day performance and capacity management activities of live services. Essential Functions Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution. Regularly report on performance and capacity findings to stakeholders Qualifications / Certifications Electronic Engineering or IT Degree educated In order to carry out the duties of the position effectively, the individual will need to possess the following attributes: Judgement and decision making Able to work independently, as required Success Factors Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards. Identifies and appropriately manages/escalates potential risks. Judgement and Decision Making Contributes to achieving cross functional, consensus driven decisions by engaging and influencing others. Work Complexity and Innovation Manages work guided by established policies; and regularly establishes new procedures and policies as required. Communication and Influence Delivers, directs, and facilitates communication amongst the function and to business functions Knowledge Basic understanding of IT systems and corporate architecture. Teamwork and Professionalism Builds strong relationships across the organization. Drives teamwork and cooperation with others to arrive at consensus driven decisions. Demonstrates the CLS values, superior professionalism and ethical conduct. Personal Effectiveness Adapts to unexpected changes in circumstances and re prioritizes the team's approach and activities. Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.