Resource Data Management Ltd.
City, Glasgow
At Resource Data Management (RDM), we're proud to be a technology-driven company at the forefront of HVAC and refrigeration control systems. With a strong legacy in innovation and a growing global footprint, including our manufacturing site in Taiwan and partnerships with 3rd-party manufacturers. We are now looking to strengthen our product development leadership by hiring a dynamic Lead Hardware Engineer. Role Overview We are seeking a vibrant and entrepreneurial Lead Hardware Engineer to lead our multidisciplinary hardware design team. This team is responsible for the full lifecycle of hardware product development, covering PCB (Printed Circuit Board) and mechanical design, from concept through to manufacturing release. You'll oversee the creation of robust, cost-effective, and manufacturable hardware solutions that power our global product portfolio. This includes both in-house product designs and the evaluation and specification of 3rd-party devices we integrate into our offerings to support customer needs. Key Responsibilities Lead and manage a team of PCB and mechanical design engineers, providing technical guidance, coaching, and career development. Drive the end-to-end design and release of new products to production; managing schematics, PCB layout, mechanical enclosures, thermal considerations, and DFM (Design for Manufacturability) principles. Ensure timely and high-quality creation of complete data packs (e.g., BOMs, Gerber files, STEP files, assembly drawings, and test specifications) for all RDM hardware products. Collaborate with manufacturing partners in Taiwan and contract manufacturers globally to support smooth NPI (New Product Introduction) and resolve production issues. Work closely with Product Management and Embedded Software teams to define hardware requirements and drive product innovation. Assess, qualify, and specify 3rd-party devices (e.g., sensors, power supplies, communication modules) for integration into the RDM ecosystem. Champion design reviews, rapid prototyping, component selection, EMC and compliance planning, and continuous improvement in hardware design processes. Maintain up-to-date awareness of component obsolescence, supply chain risks, and emerging design trends. Required Skills and Experience Proven experience in hardware engineering leadership roles, ideally in embedded systems, controls, or industrial electronics. Strong background in PCB design including schematic capture, layout (Altium or similar), component selection, high-speed design, signal integrity, and power distribution. Solid experience with mechanical design including 3D modelling (e.g., SolidWorks or Fusion 360), enclosure design for electronics, thermal management, and materials selection. Knowledge of design for compliance (e.g., EMC, CE, UL, UKCA) and best practices for design verification and validation. Strong project and people management capabilities with the ability to balance delivery, innovation, and team development. Experience working with offshore manufacturers, understanding the intricacies of design transfer and support. Entrepreneurial mindset with a passion for solving real-world problems through well-engineered products. Familiarity with refrigeration, HVAC, or building automation hardware is a plus. Experience with PLM systems and structured product release workflows. Understanding of Agile or Lean product development methodologies. Why Join RDM? Be part of a growing, innovation-led business with a global footprint. Join a team that values autonomy, creativity, and technical excellence. Influence the next generation of RDM control systems. Opportunities to shape hardware direction across in-house and outsourced solutions. Competitive salary and benefits, including profit share and personal development opportunities. How to Apply If you are passionate about shaping the future of Resource Data Management and excited to work in a fast-paced, innovative environment, we'd love to hear from you! Please submit your resume and a cover letter to with the subject line "Lead Hardware Engineer Application". Resource Data Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Resource Data Management (RDM), we're proud to be a technology-driven company at the forefront of HVAC and refrigeration control systems. With a strong legacy in innovation and a growing global footprint, including our manufacturing site in Taiwan and partnerships with 3rd-party manufacturers. We are now looking to strengthen our product development leadership by hiring a dynamic Lead Hardware Engineer. Role Overview We are seeking a vibrant and entrepreneurial Lead Hardware Engineer to lead our multidisciplinary hardware design team. This team is responsible for the full lifecycle of hardware product development, covering PCB (Printed Circuit Board) and mechanical design, from concept through to manufacturing release. You'll oversee the creation of robust, cost-effective, and manufacturable hardware solutions that power our global product portfolio. This includes both in-house product designs and the evaluation and specification of 3rd-party devices we integrate into our offerings to support customer needs. Key Responsibilities Lead and manage a team of PCB and mechanical design engineers, providing technical guidance, coaching, and career development. Drive the end-to-end design and release of new products to production; managing schematics, PCB layout, mechanical enclosures, thermal considerations, and DFM (Design for Manufacturability) principles. Ensure timely and high-quality creation of complete data packs (e.g., BOMs, Gerber files, STEP files, assembly drawings, and test specifications) for all RDM hardware products. Collaborate with manufacturing partners in Taiwan and contract manufacturers globally to support smooth NPI (New Product Introduction) and resolve production issues. Work closely with Product Management and Embedded Software teams to define hardware requirements and drive product innovation. Assess, qualify, and specify 3rd-party devices (e.g., sensors, power supplies, communication modules) for integration into the RDM ecosystem. Champion design reviews, rapid prototyping, component selection, EMC and compliance planning, and continuous improvement in hardware design processes. Maintain up-to-date awareness of component obsolescence, supply chain risks, and emerging design trends. Required Skills and Experience Proven experience in hardware engineering leadership roles, ideally in embedded systems, controls, or industrial electronics. Strong background in PCB design including schematic capture, layout (Altium or similar), component selection, high-speed design, signal integrity, and power distribution. Solid experience with mechanical design including 3D modelling (e.g., SolidWorks or Fusion 360), enclosure design for electronics, thermal management, and materials selection. Knowledge of design for compliance (e.g., EMC, CE, UL, UKCA) and best practices for design verification and validation. Strong project and people management capabilities with the ability to balance delivery, innovation, and team development. Experience working with offshore manufacturers, understanding the intricacies of design transfer and support. Entrepreneurial mindset with a passion for solving real-world problems through well-engineered products. Familiarity with refrigeration, HVAC, or building automation hardware is a plus. Experience with PLM systems and structured product release workflows. Understanding of Agile or Lean product development methodologies. Why Join RDM? Be part of a growing, innovation-led business with a global footprint. Join a team that values autonomy, creativity, and technical excellence. Influence the next generation of RDM control systems. Opportunities to shape hardware direction across in-house and outsourced solutions. Competitive salary and benefits, including profit share and personal development opportunities. How to Apply If you are passionate about shaping the future of Resource Data Management and excited to work in a fast-paced, innovative environment, we'd love to hear from you! Please submit your resume and a cover letter to with the subject line "Lead Hardware Engineer Application". Resource Data Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Resource Data Management Ltd.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.