This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. We are looking for Software Engineers, ML Engineers, AI Engineers, or Data Scientists with a hacker mentality and a strong background in production-grade AI applications. Experience in the use of LLMs (e.g. GPT, Claude, Mistral, etc.) is essential, ideally with familiarity in Agentic environments. With ambitious growth plans, we need bright, passionate, and driven people to achieve these goals. From day one, you will be building features and tools for some of the world's largest businesses. Speed and quality of execution are a must. You will be working on AI prototypes that combine multiple components to reliably solve complex tasks in nuanced scenarios. You will be expected to integrate novel agentic technologies (e.g. memory usage and personalization) and productionise your solutions into reusable libraries and frameworks. If you are excited about this role but your skill or experience doesn't perfectly align with the job description, we encourage you to apply anyway. Your drive to build and learn is by far the most important requirement for any applicant to Luminance! Desired Skills Understanding of software development best practices and architecture, particularly of web-hosted platforms composed of applications with underlying services. Drive and enthusiasm to see projects through to completion. Desire to learn new things and capability to do so quickly. Empathy and curiosity to deeply understand the workflows of legal and business tasks. Bachelor's or Master's degree with a First or high 2:1, preferably in a technical subject. Experienced in Python and its ecosystem. Diligently follow the space, and proactively try new AI technologies (Agents, MCP, RAG, Chain-of-Continuous-Thought, etc.).
Jan 01, 2026
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. We are looking for Software Engineers, ML Engineers, AI Engineers, or Data Scientists with a hacker mentality and a strong background in production-grade AI applications. Experience in the use of LLMs (e.g. GPT, Claude, Mistral, etc.) is essential, ideally with familiarity in Agentic environments. With ambitious growth plans, we need bright, passionate, and driven people to achieve these goals. From day one, you will be building features and tools for some of the world's largest businesses. Speed and quality of execution are a must. You will be working on AI prototypes that combine multiple components to reliably solve complex tasks in nuanced scenarios. You will be expected to integrate novel agentic technologies (e.g. memory usage and personalization) and productionise your solutions into reusable libraries and frameworks. If you are excited about this role but your skill or experience doesn't perfectly align with the job description, we encourage you to apply anyway. Your drive to build and learn is by far the most important requirement for any applicant to Luminance! Desired Skills Understanding of software development best practices and architecture, particularly of web-hosted platforms composed of applications with underlying services. Drive and enthusiasm to see projects through to completion. Desire to learn new things and capability to do so quickly. Empathy and curiosity to deeply understand the workflows of legal and business tasks. Bachelor's or Master's degree with a First or high 2:1, preferably in a technical subject. Experienced in Python and its ecosystem. Diligently follow the space, and proactively try new AI technologies (Agents, MCP, RAG, Chain-of-Continuous-Thought, etc.).
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. World-leading AI company, Luminance, is looking for Subject Matter Experts in its London office. Off the back of a $75 million Series C funding round and 6x ARR growth in the last two years, this is a fantastic opportunity to join the leadership team of a fast-growing AI company that is transforming the legal industry. As a Subject Matter Expert, you will be looking to use your legal background to accelerate your career in a new direction. The role will be varied, sitting at the intersection between the product, our customers and the market: Responsibilities Working closely with Luminance's customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience Helping shape the future of ground-breaking product innovation for its 700+ global customers Be a Luminance ambassador and evangelist, speaking on the company's behalf at industry conferences and other public forums; A strategic partner to the leadership team; And much more Qualifications Legal knowledge is a must - qualified lawyers are strongly favoured A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in strategic customer and/or partner relationships, as well as in public settings such as industry events Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives Bachelor's or master's degree with a GPA of 3.4 or above (US) or 2:1 and above
Jan 01, 2026
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. World-leading AI company, Luminance, is looking for Subject Matter Experts in its London office. Off the back of a $75 million Series C funding round and 6x ARR growth in the last two years, this is a fantastic opportunity to join the leadership team of a fast-growing AI company that is transforming the legal industry. As a Subject Matter Expert, you will be looking to use your legal background to accelerate your career in a new direction. The role will be varied, sitting at the intersection between the product, our customers and the market: Responsibilities Working closely with Luminance's customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience Helping shape the future of ground-breaking product innovation for its 700+ global customers Be a Luminance ambassador and evangelist, speaking on the company's behalf at industry conferences and other public forums; A strategic partner to the leadership team; And much more Qualifications Legal knowledge is a must - qualified lawyers are strongly favoured A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in strategic customer and/or partner relationships, as well as in public settings such as industry events Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives Bachelor's or master's degree with a GPA of 3.4 or above (US) or 2:1 and above
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. As a Legal Subject Matter Expert in Cambridge, you will be working closely with our product and AI teams, looking to use your legal background to accelerate your career in a new direction. This is a rare opportunity to join a cutting edge AI company in Cambridge and to be at the epicentre of change across the legal industry. The role will be varied, sitting at the intersection between the product and our customers as well as many other parts of the business. Responsibilities Working closely with Luminance's product and technology teams in Cambridge - helping shape the future of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And much more Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives Bachelor's or master's degree with a GPA of 3.4 or above (US) or 2:1 and above
Jan 01, 2026
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. As a Legal Subject Matter Expert in Cambridge, you will be working closely with our product and AI teams, looking to use your legal background to accelerate your career in a new direction. This is a rare opportunity to join a cutting edge AI company in Cambridge and to be at the epicentre of change across the legal industry. The role will be varied, sitting at the intersection between the product and our customers as well as many other parts of the business. Responsibilities Working closely with Luminance's product and technology teams in Cambridge - helping shape the future of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And much more Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives Bachelor's or master's degree with a GPA of 3.4 or above (US) or 2:1 and above
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Jan 01, 2026
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines