Home Group

Housing Manager Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Oxfordshire. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first-class customer service, delivering our customer promise every day! What you'll do: You'll be out and about on our estates, meeting customers and building real connections with our communities You'll look after your patch across Oxfordshire with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming You'll own customers concerns from first contact through to resolution Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have: A background in housing management experience with a comprehensive understanding of housing management, housing law and universal credit You have or are willing to work towards Chartered Institute of Housing Level 3 Confidence handling anti-social behaviour cases, solving tricky problems and keeping communities safe Resilience in dealing with challenges and complaints Confidence working with external partners and stakeholders such as local authorities, MP's etc. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Oxfordshire and two days working from home. Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! You'll need a Standard DBS check done and we pay for that. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more To apply, please visit our website via the button below. Roles can close early, so don't wait. For reasonable adjustments email Work Locations: Oxford (Osney Court), Osney Court, Botley Road, Oxford OX2 0HL. Closing Date: 17.Mar.26, 4:59:00 AM.

Managing Agent Contract Manager Salary £47,135 to £52,000 per year (depending on skills and experience) plus health cash plan and 34 days leave Permanent, Full-time (37.5 hpw) Hybrid working, based from our London (Liverpool St) or Reading office covering the south region We can't offer a CoS for this role Home, a place where you belong Ready to take control of contracts that really matter? You'll work with managing agents and external companies who look after our properties, holding them to account to ensure our customers receive great services that meet our high standards. You'll build strong partnerships, solve problems quickly, and protect value for money. If you want a role where your influence counts, this is it. What you'll do Manage contracts with external agents. You'll keep our properties safe and compliant with legal and regulatory requirements Monitor contact performance and take action. You'll influence to achieve successful outcomes and ensure high standards are maintained Build trusted relationships with managing agents and resolve issues quickly Use data to monitor performance, drive improvements and influence future decisions Handle complaints and disputes with clear communication Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have Strong experience managing leasehold properties or working with managing agents Strong understanding of leasehold legislation and tenancy agreements, able to interpret legal documents. You're skilled in monitoring contracts and ensuring contractor compliance Ability to build relationships and influence to achieve positive outcomes Confidence interpreting legal documents and resolving disputes Level 3 or higher CIH (Competence and Conduct standard for Social Housing) qualification. Or you must be willing to study and achieve it with our support Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You'll work Monday to Friday. Our core hours are 9.00 am to 5.30 pm, with flexibility built in to meet the needs of our customers and you! Hybrid role with minimum 2 days in the office, remainder of days working in patch or from home You need an Enhanced with barring list (we pay for this) You need to be able to drive and have access to your own vehicle insured for business purposes. We'll pay for your mileage What's in it for you? 2 paid volunteering days each year Health cash plan saving you (and your children) £1140+ each year, covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+discounts on shops, holidays, days out, tech and more Work your way with flexibility to balance life and work Find out more Click APPLY NOW to see our Managing Agent Contract Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments, email .

A leading UK housing organization is seeking a Director of Customer Experience to oversee customer-focused strategies and enhance service delivery. The ideal candidate will have outstanding leadership skills and extensive experience in customer service management, including digital innovations. This role offers flexible hybrid working and generous benefits, contributing to a positive organizational culture focused on customer satisfaction.

Circa £125,000-£130,000 per annum plus car allowance of £5484, 34 days leave rising to 39 days and health cash plan from £1140+ Permanent, full-time (37.5 hpw) National role with regular travel and hybrid working Home, a place where you belong First impressions count, and so do lasting ones! As our Director of Customer Experience, you'll lead our evolution in how we listen, involve and deliver for our customers, setting the standards that influence our whole organisation and the sector. You'll champion inclusive and meaningful customer involvement, broaden and diversify voices, strengthen governance, and use insight and technology to drive smarter decisions. You'll be the driving force behind delivering customer-focused strategies, ensuring we stand out and shine as an organisation that goes above and beyond to deliver exceptional customer experience across every part of our services. We're not just looking for a leader; we're looking for a visionary who'll help our customers feel heard, valued, and cared for, making a lasting impact. What you'll do Lead our customer experience strategy, setting a bold vision and delivering exceptional, seamless end-to-end journeys that push boundaries and keep Home Group at the forefront of customer excellence. Drive consistent, high-quality customer service across all our regions through strong, clear and expert leadership. Use customer insight to shape priorities, improve services, drive engagement and focus on what truly matters most to customers. Collaborate with our Board, Executive, and Senior Management teams to guide customer experience strategies, making informed, impactful decisions. Foster a continuous learning environment, using customer feedback to improve services and setting clear standards aligned with our Customer Promise. Why join us You'll shape sector leading customer experience, influence decisions at the highest level, and lead talented teams in a culture built on customer insight, listening, innovation and continuous improvement. You'll make a real impact on customers' lives while helping set new standards across Home Group and the wider housing sector. Be part of one of the UK's top 10 Great Places to Work! You have Outstanding leadership skills and a strategic mindset, capable of inspiring change and driving customer service excellence in a complex, heavily regulated environment. Extensive experience in leading high-performing customer service teams within the sector, with a successful track record in strategic planning and delivery in consumer-focused sectors. Experience of managing large-scale contact centres and leveraging digital innovations such as AI to enhance customer experiences. Commercial acumen, skilled in financial management, budgeting, and understanding core business metrics to drive organisational success. Exceptional people management abilities, inspiring and embedding a high-performance culture, unafraid of making tough decisions or having challenging conversations. A strong communicator and influencer, adept at aligning teams with our mission, strategy, goals, values, and customer promise, ensuring everyone is moving in the right direction. Stronger together We welcome applications from everyone and are especially keen to hear from people currently underrepresented in our workforce including people from ethnic minority backgrounds, those who identify as female, LGBTQ+ or who are disabled. The practical bits Flexible hybrid working (based from any of our national offices) with regular travel to the North-East, where our Head Office is based and working from home too. You'll work Monday to Friday. Our core hours are 9.00 am to 5.30 pm with flexibility built in. A full current driving licence as you'll work and travel on a national basis and will be provided with a car allowance as part of your remuneration package to do that. You'll need an Enhanced DBS check which we'll pay for. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Work your way with flexibility to balance life and work Find out more Click APPLY NOW to see our Director of Customer Experience candidate brief & Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email .

Job Description Head of Customer Experience - (26345) Description Circa £75,000 per annum plus car allowance 34 days leave rising to 39 (including bank holidays and a 'Me day') and 2 paid volunteering days each year Permanent, full time (37.5 hpw), hybrid role Newcastle upon Tyne Home, a place where you belong Connecting customer experience to create real change, you will ensure our homes and services are shaped by the customers we serve. You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. You will grow our engagement offer with customers, widen who we listen to, turn insight and data into action, and champion the customer voice so decisions feel different. What you'll do: Lead customer influence and involvement strategies that keep services clear, fair and easy Turn customer data and Tenant Satisfaction Measures into simple actions that improve services Build inclusive involvement so diverse customers shape policies, priorities and service design Grow digital and face to face engagement so more customer voices guide decisions Report meaningful insight to leaders, boards and committees, driving timely improvements and change initiatives across the organisation Why join us Join us at a real turning point for customer experience. You will lead change that leaders are hungry for, with access to boards, committees and senior teams who want your challenge. You will see your work land in real homes and communities, not just in slide decks. Be part of one of the UK's top 10 Great Places to Work! You have: You have deep customer insight experience, turning complex data into clear, practical actions and programmes of change You have led customer experience work in a regulated setting or equivalent, ideally in the housing, care or public sector. An understanding of our customers across our communities is crucial to success! You have designed and delivered inclusive involvement that brings real customer voice into big decisions You have strong digital and data skills to grow and use customer feedback and insight to create a vision for the future You have senior people management skills, experience leading teams through change while building trust, pace and high performance Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: Flexible hybrid working based from our Head office in central Newcastle upon Tyne, and from home. You'll have a full current driving license as you'll work and travel on a national basis, you'll have a car allowance as part of your remuneration package. You'll need a basic DBS check which we'll pay for. What's in it for you? Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Work your way with flexibility to balance life and work Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Customer Experience Job Description , find out about us , for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email Work Locations: Newcastle upon Tyne (Strawberry Lane), One Strawberry Lane, Newcastle upon Tyne NE1 4BX. Closing Date: 26.Feb.26, 4:59:00 AM.

A leading housing and care organization in Newcastle upon Tyne seeks a Head of Customer Experience to shape services through customer insights and engagement. You'll lead strategies that enhance customer influence, turning data into action. This hybrid role offers competitive benefits, including a health cash plan, flexible working, and generous leave policies. You'll manage teams, improving services in a regulated environment while ensuring diverse customer voices impact decision-making.