Cloud2Me

Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.

Project Technician Location: Redhill (Hybrid up to 2 days per week following induction) Salary: £42,000 £52,000 (willing to pay more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working Up to two days per week (following office-based induction process) Reporting to: Senior Project Technician About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Project Technician to join our friendly team in Redhill. The Role As a Project Technician, you ll support and deliver customer migrations and infrastructure projects across Cloud2Me s managed hosting environment. Working closely with senior Engineers and project leads, you ll help design, build, and migrate systems into our cloud platform ensuring customers experience a seamless transition with minimal disruption. This is a technical, customer-facing role with plenty of opportunity to grow into more senior project delivery responsibilities over time. What You ll Do: Assist in delivering onboarding and migration projects to the Cloud2Me platform. Support the build and configuration of environments (servers/VMs, VPNs, networks, RDS/Citrix, Microsoft 365). Migrate user data, profiles, and applications from existing environments. Participate in discovery sessions, scoping, and documenting solutions. Support out-of-hours cutovers and post-go-live hyper care where required. Work closely with customers to ensure effective communication throughout each project. Maintain project documentation, as-built records, and handover packs. Identify and suggest improvements to systems, processes, and delivery methods. Provide technical support to colleagues and assist with knowledge sharing. What s In It For You: £42,000 £52,000 base salary (willing to pay more for the right person) 5% performance bonus Hybrid working (up to 2 days per week following induction) days holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A friendly, ambitious environment where you ll learn, grow, and make an impact Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.

Infrastructure Engineer Location: Redhill (Hybrid up to 2 days per week following induction) Salary: £42,000 £52,000 (willing to pay more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working Up to two days per week (following office-based induction process) Reporting to: Senior Project Technician About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Infrastructure Engineer to join our friendly team in Redhill. The Role As an Infrastructure Engineer, you ll be responsible for maintaining, supporting, and improving our hosting and cloud platforms, ensuring high availability and excellent performance for our customers. You ll work across a wide range of technologies from virtualisation and storage to networking and cloud services, and collaborate closely with senior Technicians, project teams, and Support Engineers to deliver seamless technical outcomes. You ll also assist with upgrades, migrations, and infrastructure projects, helping to build and maintain the systems that power our managed services platform. What You ll Do: Support and maintain Cloud2Me s core infrastructure, including servers, storage, and virtualisation environments. Manage Active Directory, Microsoft 365, and related identity and access services. Monitor system performance, capacity, and uptime, resolving alerts and incidents efficiently. Assist with system upgrades, patching, and scheduled maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware, software, and networking layers. Participate in out-of-hours maintenance windows when required. Contribute to continuous improvement through process automation and documentation. What s In It For You: £42,000 £52,000 base salary (willing to pay more for the right person) 5% performance bonus Hybrid working (up to 2 days per week following induction) days holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities Supportive, friendly culture with clear progression opportunities Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.

1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our customers when they need help, whether that s troubleshooting, investigating alerts, or helping with user admin tasks. You ll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools. It s a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You ll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus). Strong communication and customer service skills you genuinely enjoy helping people. Good understanding of Windows desktop/server environments. Confident troubleshooting hardware and software issues. Well-organised with an eye for detail and good multitasking skills. A curiosity for technology and eagerness to learn. Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper-V), or cloud services. Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus. Live within 45 minutes of Redhill. What s In It For You: £27,000 £30,000 base salary (more for the right person) 5% performance bonus 22 days holiday, rising annually to 25 Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking A positive, people-first culture where your voice is heard and your career can grow Sound Like You If you re passionate about tech, love helping others, and want to grow your career in a friendly, forward-thinking company, we d love to hear from you.