Sansom Recruitment

About the Role We are seeking an experienced Block Manager to oversee a portfolio of residential and mixed-use commercial properties in Central London . The successful candidate will be responsible for delivering a high-quality management service to clients, leaseholders, and tenants, ensuring properties are maintained to the highest standards while achieving operational efficiency and compliance with all relevant legislation. Key Responsibilities Property & Block Management Manage a portfolio of residential and commercial buildings across Central London. Conduct regular site inspections to ensure standards of maintenance, safety, and presentation are upheld. Coordinate repairs, maintenance, and refurbishment works with approved contractors. Prepare and manage annual service charge budgets, forecasts, and expenditure reports. Oversee insurance renewals, claims, and compliance documentation for each property. Ensure compliance with statutory requirements, including health and safety, fire risk assessments, and landlord obligations. Client & Leaseholder Relations Act as the main point of contact for freeholders, leaseholders, and commercial tenants. Attend residents meetings, AGMs, and client board meetings as required. Provide professional advice on lease terms, covenants, and property management matters. Resolve disputes and handle complaints efficiently and professionally. Financial Management Prepare, monitor, and reconcile service charge accounts in collaboration with the finance team. Approve and code supplier invoices within budget parameters. Manage arrears collection and enforce credit control procedures. Compliance & Health & Safety Maintain up-to-date records and ensure compliance with all RICS, ARMA, and statutory standards. Liaise with surveyors, solicitors, and local authorities where required. Keep abreast of changes in property legislation and best practice. Skills & Experience Required Minimum 3 years experience in residential and/or commercial block management (London portfolio preferred). Strong understanding of landlord and tenant law, leases, and service charge structures. Proven ability to manage multiple stakeholders and complex properties. Excellent organisational, communication, and negotiation skills. Competent in property management software (e.g. Qube, MRI, or similar). Membership of IRPM (Associate or Member) and/or RICS qualification desirable. Personal Attributes Proactive and solution-oriented approach. Exceptional attention to detail and accountability. Strong interpersonal skills and professional presence. Capable of handling high-value assets and discerning clientele.