James Frank Associates

3 job(s) at James Frank Associates

James Frank Associates
Oct 22, 2026
Full time
Our client, a leading and hugely-successful private investment firm is seeking an internal IT Support Engineer to join their team on a full-time, permanent basis. This is a rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a thriving firm who are experiencing an exciting period of growth. Working closely with the IT & Operations Manager you will be providing a high-level of technical support to users, with around 80 staff in the London office, acting as the go-to for any technical questions or queries whilst also working on ad-hoc project work, before escalating to their external MSP if required. The successful candidate will have a minimum of 5 years' IT experience and will be comfortable providing a high-level of 2nd Line support. Although not essential, any candidates with exposure to NetSuite would be advantageous. Key Responsibilities: Provide responsive onsite 1st and 2nd Line support to users Diagnose and resolve hardware, software and network collaboration issues Support with meeting room setup and AV equipment Oversee onboarding processes for new staff Support management of endpoints via Intune / MDM platforms Provide full internal support prior to escalating to MSP when required Continually look to improve processes internally where possible Work on small to medium internal projects when required Key Experience: Minimum of 4 years' IT experience providing a highlevel of 1st and 2nd line support to users Strong experience with Microsoft 365 suite - Entra ID, Intune, Exchange Online Solid networking understanding - Firewalls, Switching, WiFi Experience working within or alongside an MSP Excellent communication confident working with colleagues of all levels across the firm Exposure to firewall platforms - Fortinet, Cisco Meraki, Palo alto, Sophos This is an exceptional and rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a private Investment Firm at an exciting time. You will be rewarded with a first-class working environment and autonomy within the role, working on both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.
James Frank Associates West Malling, Kent
Oct 20, 2026
Full time
Our client, a leading business in the Financial Services industry is seeking a Software Tester with a minimum of 1 years' experience to join their technical team at an exciting stage of growth on a full-time, permanent basis. Due to a busy period our client is looking to add a Software Tester to their team, where you will support with ensuring the quality of software being developed meets the needs of the business, conducting regular testing to ensure standards are met. The ideal candidate will have a minimum of 1 years' experience in a similar role. Experience with SQL is advantageous, along with a recognized software testing qualification, although this is not essential. Due to the location of the role candidates will be required to have access to their own vehicle. Key Responsibilities: Read an interpret User Stories and Technical Design Documents Execute test cases and document defects, liaising with Developers when required Create test plans and test cases Work closely and liaise with colleagues and departments across the business Answer any queries raised through UAT Support in manual testing across the businesses' software rollouts Key Experience: Minimum of 1 years' testing experience Manual testing experience would be advantageous Strong analytical skills Experience working in an Agile environment Experience supporting User Acceptance Testing Any recognized software testing qualification or certification would be advantageous, such as ISTQB Excellent communicator, confident working with colleagues across the business Experience working with SQL would be advantageous This is an excellent opportunity for a Software Tester to join a thriving business who are leaders in their field. You will be a keen, enthusiastic and driven Software Tester who is looking to take the next step in their career, where you have the opportunity to learn from a knowledgeable team around you at an exciting time. CVs are being reviewed, so please apply now for immediate consideration.
James Frank Associates West Malling, Kent
Oct 15, 2026
Full time
Our client, a leading Managed Services Provider is seeking a strong 2nd Line Engineer to join their team on a full-time, permanent basis. Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team ,where you will join a knowledgeable and experienced team of Engineers, providing a high-level of technical support and project support to a range of clients. The ideal candidate will have a minimum of 2 years' experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered. This role is office-based and will require candidates to have access to their own vehicle. Key Responsibilities: Provide a high-level of day-to-day support and project support to a range of clients, both remotely and on-site when required Act as an escalation point for other Engineers Ensure tickets and tasks are completed within correct SLAs Provide suitable advice to clients, ensuring customer service levels are maintained at all times Comfortable working in a fast-paced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times Key Experience: Minimum of 2 years' experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered Excellent communicator, confident working with colleagues and clients of all levels Windows Server VOIP knowledge, preferably 3CX Good networking capabilities - DNS / Routing / Switching Office 365 Setup and Administration Group Policy administration VMware / Hyper-V Exposure to Cisco / Draytek firewalls would be advantageous This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field. You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies. CVs are being reviewed, so please apply now for immediate consideration.