Ema, Inc.

THE OPPORTUNITY As a Key Account Manager, you will work closely with our franchise clients, providing them with data-driven insights and actionable pricing and business recommendations to boost profitability. Using RMS methodologies, you will explore the factors influencing consumer purchase decisions at the store, category, and item levels. Afterward, you will share these insights with the Franchisees and their management teams. This role is available as a hybrid position in our Paris or London offices, where you will have the flexibility to work both in the office and remotely. For candidates in other countries, this role is fully remote and available in the following locations: Poland, Austria, The Netherlands and Italy. WHO YOU'LL WORK WITH You'll be part of our European Consulting Services team, reporting to the VP of Consulting Services. You will manage multiple franchise accounts and establish strong relationships with key corporate client contacts. Your responsibilities will include engaging with senior client personnel to discuss pricing strategies and ensuring the successful implementation and follow-up of these strategies across owned and franchised locations. At our company, we take pride in encouraging each other's career ambitions and you'll find ample opportunities for personal development. WHAT YOU'LL DO Manage franchise accounts and build strong relationships with key corporate client contacts Collaborate with your team to create reports, presentations, and analyses. Present insights and recommendations to both key corporate client contacts and franchisees Facilitate pricing best practices and pricing tools training, while providing ongoing support with general queries and ad hoc pricing requests to franchisee clients Conduct regular meetings with franchisees to ensure their understanding and adherence to proposed revenue management strategies. SKILLS AND QUALIFICATIONS Native-level proficiency in English is required Proficiency in additional languages is highly desirable, particularly in Scandinavian languages 5 Years' Experience preferably in key account management, business analytics, consulting, consumer research or revenue management. Proficiency in the use of a range of management information systems including Excel and Powerpoint Outstanding written and presentation skills with excellent communication at all levels Proven commercial and business acumen, demonstrated through compelling client interactions, adept storytelling, and strong analytical and critical thinking skills. Exceptional time management and organization skills to successfully manage multiple deadlines. Ability to travel; occasional trips and client visits as needed PREFERRED Bachelor's degree in Business, Economics, or any related subjects 3-5 years of experience in the hospitality or retail industry, preferably in revenue management or account management BENEFITS We offer a comprehensive benefits package tailored to meet the needs of our employees worldwide. While benefits may vary by location, we provide competitive and supportive offerings to ensure our employees' health, well-being, and professional growth. These benefits may include: Health Benefits: Medical, dental, and vision coverage Retirement Plans (based on location) Paid Time Off: 25 vacation days and paid holidays Work-Life Balance: remote working options Professional Development Additional Perks: Gym memberships, wellness programs, and more (based on location) WHO WE ARE Revenue Management Solutions (RMS) is committed to supporting restaurants through these ever-changing times. Today, more than 50 major brands in over 40 countries trust RMS for data-driven analytics and tech-enabled solutions to optimize sales, menus, and a brand's financial health. Six of the top 10 US fast food brands and 16 of the top 30 global restaurant brands rely on RMS' software solutions and actionable insights to make informed business decisions that drive profitability and combat inflation and increasing wages. The company holds five US patents on menu pricing and customer segmentation and supports ongoing academic research efforts. For more information on how RMS helps its clients, visit WHAT WE BELIEVE Our goal at RMS is to create a positive change in the communities we inhabit. With over 20 countries represented throughout our offices, we respect and embrace different cultures, interests, and actions. The acknowledgment of our unique identities is something that connects us across continents to uphold our values of diversity, respect, and responsibility. Revenue Management Solutions LLC. is an equal opportunity employer. RMS considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.