Micro Nav Limited

Micro Nav is a leading company in the aviation simulation and training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, we are committed to driving excellence through cutting-edge technology and exceptional customer service. Join us as we continue to push the boundaries of what's possible in the world of aviation training and simulation. Purpose Of Job To support the System Delivery Team Manager in the delivery of the product suite and simulator systems hardware and the day-to-day management of Customer Project and Support related installations. Key customer facing staff, with ethos for high service quality and very positive end user satisfaction as key drivers in all aspects of the job. Key Duties and Responsibilities A subject matter expert who provides and hands-on support to Project Management at Micro Nav Limited andcustomer sites. The expertise must cover all software and hardware configurations of the physical systems, aswell as high competency of In-house created software. Provision of specific system design, installation and acceptance technical services for bid documentation, to includethe production of: Specific Bid documentation such as a bill of materials. System Schematics Provision of specific system design, installation and acceptance technical services for the Project Managementteam, to include: Preparation and maintenance of Installation documentation to provide an accurate record of deliveredCustomer Systems. Procurement of hardware to meet project requirements. Installation scheduling to ensure that activities are completed to agreed schedules and within budget. Hardware setup, configuration and resolution of identified issues. Software installation and configuration. Subject matter expertise, first line response technical advice and fault resolution at Micro Nav and Customer sites. Responsible for the packaging and preparation of hardware for shipping to Customer sites, to include theproduction of appropriate export documentation and liaison with the Freight Forwarder. Provision of installation work at Customer or Supplier sites as a sole installer or as part of a team, ensuring thatwork is conducted in accordance with Micro Nav Quality Management System Processes and Procedures, as well asHealth and Safety regulations. Support the Bid team in the preparation, design, costing and scheduling as per bid requirements. Support the Customer Services team in the return, repair or replace of faulty hardware from existing Customers andassist in the troubleshooting of Customer raised technical issues. Responsible to ensure that site configuration documentation is accurate at the end of any phase of work conductedat customer locations. Responsible for high quality handover to customer support when projects end. To work in accordance with the Micro Nav Quality Management System. To conduct System Delivery activities as directed by the System Delivery Team Manager. Represent the company at Customer and Supplier sites as required. Technical Requirements Good written, and presentation skills. Excellent verbal communication skills with the ability to support users of varying levels of proficiency. Proven relevant experience working in technical ICT. Experience and knowledge of Micro Nav Products (desirable but not required as training will be provided). Ability to work to ISO 9001 standards. Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshootingand rectifying user and hardware issues. Proficiency with Windows Operating Systems - both desktop (Windows 10/11) and server (Server 2018/2022including roles) - and Microsoft Office 365 desktop applications. Understanding of the configuration and operation of server and networking infrastructure. Good understanding of hardware and software specifications. Internet proficient. Ability to travel to Customer sites within the UK and overseas. Education & Experience A good standard of education within IT and experience in an IT-based environment. IT professional qualification (desirable not required). Experience and understanding of ICT issues - knowledge of operating systems, middleware, software, datamanagement techniques, enabling the appraisal of software packages and related hardware and services. Custom Installation (CI) professional qualification (desirable not required). Experience and understanding of CI issues, knowledge of LAN and Mains backbone specifications (desirable notrequired. Experience in cable dressing, management, termination and cable limitations (desirable). Basic civil engineering skills (desirable not required). Experience in a customer-facing role. Experience of dealing with internal departments of mixed disciplines and personnel at all levels. Good standard verbal and written communication. Ability to manage time and work to tight deadlines. Perks of Joining Micro Nav Development Opportunities: We see our staff as an investment, supplementing your progression with dedicated training budgets to continue your growth. Flexible Working:Micro Nav staff enjoy a flexible working pattern, with three compulsory office-based days per week. Workplace Pension Scheme: Build your retirement savings with contributions from Micro Nav and the government, matched up to 4% of your basic salary. Life Assurance Policy:Secure peace of mind with our company life assurance policy, offering financial security to your next of kin. Discounted Gym Memberships: Benefit from discounted rates at BH Live gyms with our corporate membership. Generous Holiday Allowance: Enjoy 25+ days of annual leave, including an extended break over the Christmas holidays in addition to bank holidays and your birthday Employee Assistance Programme:Benefit from 24/7 confidential welfare support, providing counselling, legal advice, and more to ensure your well-being. Healthcare Cash Plan: Join the Simplyhealth plan, with a dedicated allowance for the access of private medical, dental, and optician services. Exclusive Shopping Discounts:Unlock online shopping discounts and cashback via our internal 'Compass' platform. Free Cakes: We have a Micro Nav tradition of ordering fresh cakes and savouries fresh from a local bakery every Friday, on the house of course. Hiring Process Your journey with Micro Nav starts by submitting your application, complete with a CV and a covering letter detailing your experience and why you're the ideal candidate for this role. After a thorough review, shortlisted candidates will be invited for an initial online interview. This will be followed by an in-person interview where we'll delve deeper into your suitability for the role. Successful candidates will then receive an official job offer. At Micro Nav, we are committed to creating a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds to join our team. If you're ready to be a part of a talented team and shape the future of Air Traffic Control simulation technology, we'd love to hear from you. Apply now to join our innovative team at Micro Nav!